Partnership Working in Health and Social Care

This document discusses the concept of partnership working in health and social care. It explores the key elements of partnership working with external organizations, colleagues, individuals, and families. The document also provides insights on overcoming barriers and dealing with conflict in partnership working. It emphasizes the importance of partnership working in improving service delivery and achieving common goals.

Unit 01:
Partnership Working in
Health and Social Care

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1. Map or diagram related to partnership involved in service delivery for the health or social
care provider................................................................................................................................1
1.2. Describing key elements of partnership working with:........................................................3
a. External organisation...............................................................................................................3
b. Colleagues................................................................................................................................4
c. The Individuals........................................................................................................................4
d. Families....................................................................................................................................5
1.3. Evaluation of importance of partnership working with:.......................................................5
a. External organisations..............................................................................................................5
b. Colleagues................................................................................................................................6
c. The Individuals........................................................................................................................6
d. Families....................................................................................................................................6
1.4. Explaining how to overcome barriers to partnership working.............................................7
1.5. Explaining ways to deal with conflict which may occur in partnership working................9
TASK 2..........................................................................................................................................10
2.1. Identification of contribution they can make for enhancing partnership working.............10
2.2. Evaluation of strengths and weaknesses in context to partnership working......................11
2.3 Identification of ways to improve practice..........................................................................11
2.4. Explaining ways to review effectiveness of partnership working for attaining agreed
outcomes....................................................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Partnership working is termed to a wider range of practice among two or more people or
groups coming collectively for attaining common purpose. In health and social care industry,
partnership working brings together separate business concerns for achieving benefits from
resources, power sharing addition to pooled expertise (Ocloo and Matthews, 2016). Key goal of
partnership working is to foster efficiency addition to quality of service provision. It is marked
via respect for one another, rights to information, role divisions, accountability, value along with
competence that are accorded to sole input. Partnership working are often formed with the hope
of addressing particular issue that might be short or long term. Purpose of the essay is to learn
about how to foster productive partnership working among organisations. For understanding the
concept, NHS is considered which have joined forces with clinically led bodies that are
responsible to plan and provide local health and social care. NHS have partnership with various
service providers that run creative activities for providing care and treatment to meet needs of
population present and in future. The entity works with the aim to enhance quality of life along
with give rise to new characteristics and new beginnings. It value people and embrace
opportunities for making differences in health care services.
The essay is bifurcated in two Tasks in which Task one highlights description of certain
elements, importance related to partnership working with colleagues, families, external
companies and individuals. It also explains how to overcome barriers and deal with conflict in
partnership working. On other hand, Task two is a reflective account that includes contribution,
evaluation of strengths and weaknesses and ways to improve practice associated to partnership
working. It further comprises review of effectiveness of working in partnership for attaining
agreed outcomes.
TASK 1
1.1. Map or diagram related to partnership involved in service delivery for the health or social
care provider
Effective health service delivery is an integrated work of more than two person or
organisations to deliver continuum of care with linkage to different level of care with the help of
functional referral systems (Swanwick and McKimm, 2017). Service delivery is element of
health system in which patients receive proper treatment, care as well as supplies which they are
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entitled to receive. Partnership involved in service delivery within health care includes respectful
negotiation, commitment and respect for all involved partners, clear purpose addition to agreed
expectations, respectful negotiations, open communication as well as supportive space to
contribute in shared goals collectively. NHS supports delivery of health and social care services
with various medical institutions in different countries for making them more client centred as
well as responsive towards requirements and expectations of beneficiaries. Diagram of
partnership involved in service delivery for the health or social care provider that is NHS is as
follows:
Figure 1:Partnership involved in service delivery for NHS, 2021
(Source: Partnership involved in service delivery for NHS, 2021)
NHS specifies that its key service providers as well as partners have undergone important
level of transitions in practices as an outcome of NHS reform. It involves primary care providers,
ambulance services, community health services, urgent care, tertiary care, inpatient mental
healthcare and secondary acute care which are transitions of Local Authorities, Foundation
Trusts, Health and Wellbeing Boards, etc. Along with this, there are wider services also which
are delivered by NHS by working together with carers, housing, emergency service providers
and educational institutions. NHS offers integrated approach for effective health service delivery
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in order to provide access to quality of care services for all in equitable manner. The ways in
which service deliverers adjust to new partnership relationship determine how they
administrators of NHS commission services as well as achieve success at doing working
together. Among companies such as NHS England along with NHS Improvement depends in
multiple strategic partnerships at regional, local and global level for delivering the business and
its partners rely on it for delivering theirs. These ventures support and depends on local
healthcare professionals by making and implementing decisions related to services in partnership
with patients and families (Boyle, Thomas and Brooks, 2016). The teams of NHS and partners
work closely and together with GP practices, CCGs and many more to improve outcomes, meet
needs of mandate addition to ensure that it operates within available financial resources.
Work of service delivers in partnership is supported by various organisations. In context
to NHS England and NHS Improvement, working in partnership is supported by ample number
of national NHS as well as third party entities such as NHS Digital, NHS Shared Business
Services, Primary Care Support England, NHS Business Services Authority and NHS Property
Services Ltd (Partnership involved in service delivery for NHS, 2021). All partners strive for
consistency addition to coherence in the aspect to manage relations with each other for delivering
ambitions in long term planning of NHS. The entity continues to ensure it engage proactively
with key delivery partners. Furthermore, closer working between NHS England addition to NHS
England assist external stakeholders to understand together with navigate the company.
1.2. Describing key elements of partnership working with:
a. External organisation
It is defined to any company, body corporate, society or other body that is capable to enter
into legal transactions on its own behalf. In relevance to partnership in health care, external
organisation is used for sharing information related to specific threats together with best security
practice (Dukhanin, Topazian and DeCamp, 2018). In partnership working with external
organisation, one of element is focus on outcomes. For NHS, it is essential to focus on outcomes
while working together with external companies. Outcomes of partnership are capacity
development, social mobilisation, mentoring and outreach. In order to make partnership more
successful, becoming more focused on outcomes is important.
At same time, an element offers comprehensive management from strategy development
among partners is bespoken solutions. In partnership working with external organisations in
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healthcare, bespoken solution is an element that assist partners to reach out right customers and
providing them suitable care (Ganapathy and Reddy, 2021). In context to NHS, working together
with external organisations require specific local partnership so to look towards particular local
solutions.
b. Colleagues
Colleagues refers to group of people with whom an individual works in a profession as well
as business. In healthcare, partnership working with colleagues ensure that services are delivered
as a team as well as all colleagues contribute their strengths and skills to deliver high standard of
support together with care (Conway, Coyle and Sonnenfeld, 2017). In relevance to NHS,
partnership working with colleagues includes an element of openness which is backbone of
effective partnership among colleagues. Each colleague depends on others for remain informed
that is attained through regular gathering, discussion and scheduling regular touch base.
Openness results in transparency along with reliability that build trust among colleagues to meet
deadline and foster communication among partners.
Forgiveness is another element of partnership working with colleagues. As all people make
mistakes, effective partnership among colleagues requires that an individual must move on after
mistakes are made as well as not harbour any type of ill feelings (Chambers, Boath and
Drinkwater, 2018). Within NHS, colleagues when working together should forgive self and their
partners when some mistakes are made in collective working to deliver care and treatment.
c. The Individuals
Individuals are people which exists as different entity (Carvalho, Göttems and Pires, 2015).
In NHS, one of element involved in partnership working with The Individuals is fairness. It is
equality and fair treatment of all humans that are part of partnership to deliver care and
treatment. Successful partnership with individual needs balance in relationship and feeling of
getting a raw deal.
Unselfishness is another key element of partnership working with individuals as power of
cooperation is well known to people (Walters, Stern and Robertson-Malt, 2016). True
collaboration for attaining great goal together is widely fulfilling. When more fulfilling addition
to effective individual are working then they are happy and satisfies in seeing other succeed.
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d. Families
In partnership working, families are termed to Parent Carer Forum that is a group of carers
addition to parents who carry out activities with local authorities, health providers and
educational institutions to ensure that services which they plan as well as deliver requirements of
disabled children and vulnerable adults (Jørgensen and Rendtorff, 2018). In context to NHS, one
of key element related to partnership working with families is acceptance of differences as all
are different and have unique personality. In families, effective partners must accept habits
together with quirks for better working. Their differences require to be accepted as long as they
do not impact negatively on other members or deter families from mission.
Moreover, complimentary capabilities are most powerful element associated with
working in partnership with families as to emphasise time in doing best along with allowing
other members of families to look on their strengths so to make a well-rounded team (Boaz and
Davies, 2019). Element of complimentary capabilities is essential for successful partnership with
families in NHS as without this, there are chances of loss of mission and vision. Worst yet,
families and partners often ends in silos despite of emphasising on key objectives behind forming
partnership.
1.3. Evaluation of importance of partnership working with:
a. External organisations
In context to NHS, partnership working with external organisation is important as it
external entities provides additional intelligence which can be used for improving own image. In
relevance to NHS, partnership working with external organisation foster better understanding
about things happening outside business environment. It is evaluated that partnership working
with extrinsic businesses benefits NHS in welcoming opportunities for bringing new voices
addition to ideas into the mix. It also encourages innovation, creativity and sharing of
information between companies that improves retention of support employees, enhance ability
for using joint resources and foster shared learning (Croteau and Dufour, 2020). Furthermore, it
brings together various parts of service delivery that provides unique opportunity in order to
develop as well as take innovative approaches for wider ownership. With external organisation,
partnership working is essential as it permits to access funding addition to comply with
requirements of governance effectively in health care.
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b. Colleagues
Partnership working with colleagues in NHS is important because it strengthen and deepen
relationship to achieve common goals. It enables in building productive ways for interacting
addition to communicating with others at workplace. It is evaluated that partnership working
with co-workers significantly breakdown barriers among ourselves and that of business concerns
with which partners carry out operations. It foster thinking of employees about how ideas of
teamwork along with partnership can be applied in specific care service setting addition to make
relationship at workplace (Gagliardi, Kothari and Graham, 2017). It has been evaluated that
partnership working with co-workers at NHS provides equal opportunities for learning and
sharing advanced tactics that permits self-analysis of knowledge. In addition, colleagues are able
to learn faster while placed to work in partnership.
c. The Individuals
In relevance to partnership working with individual, NHS involve people for making
service delivery a creative process. Individuals take part in various engagement practices that
help professionals of NHS to guide in achieving common objectives through unfamiliar
processes together with assist in developing own professional aspects. It has been evaluated that
individual often have expertise in host of suitable things including understanding requirements of
target audience, logistics, timings and suggestions to partners that significant improvise
experience in collective working so to deliver healthcare. Individuals provide opportunities to
partners as to improvise on activities and events (Määttä, Lützén and Öresland, 2017). It results
in supporting what partners are performing and inventing something of own. Individuals have
certain expertise that professionals of NHS might lack, so it is important to work as partner with
other people to learn about specialist technical knowledge and execute it in providing healthcare
services to vulnerable population.
d. Families
It is important for NHS to work in partnership with families as enables in making
personalised addition to appropriate responses at the time of meeting needs of carers along with
clients. As per Chen and Decary (2020), it is evaluated that partnership working with families
helps in looking towards strengths and resilience among families and communities within which
they live. It creates opportunities for families to be involves in health care services so to
contribute in service decisions. Partnership working with families is also important for NHS to
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guide families in recognising their strengths and share decision making related to learning
addition to wellbeing of their children.
1.4. Explaining how to overcome barriers to partnership working
Successful partnership is significant for ensure that society gains most positive experiences
in health care. In case with NHS, there are various barriers that are faced by professional and
practitioners while working in partnership. Organisations differ in ability to collaborate within
team together with business units. There are various barriers associated with effective
partnership working (Burstin, Leatherman and Goldmann, 2016). One of barrier that is analysed
by administrators of NHS in partnership working with external organisation is structural barrier
that arises by the way in which roles and responsibilities are spread across as well as within
agency boundaries. In order to overcome structural barrier in partnership working, establishing
flexible organisational structure is effective strategy as it clear out roles and responsibilities of all
involved people in collaborative working. Moreover, by gearing new meeting formats towards
actions is also helpful way to overcome structural barrier in partnership working. Clarifying roles
and jobs helps in reducing structural barriers coming together for joint decisions to deliver best
health care services to general public. When professionals of NHS will provide more autonomy
to teams addition to individual then it assists in solving structural barrier. Unique decision
making process guides to continuously evolve structure of partnership working.
Procedural barrier is another kind of barrier that groups or organisations faces in
partnership working (Citron, Sonderman and Meara, 2018). It refers to policies, regulations as
well as procedures which inhibit working among partners. In case with NHS, procedural barrier
are some procedures and managerial ideologies that are not officially codified and exert powerful
negative influence in delivering services within healthcare. In order to overcome procedural
barrier in partnership working in context to NHS, communication is one of strategy. With this,
ideas to set procedures for delivering services are set and initiate acceptance of change among
partners. Professionals of NHS establish open and interpersonal communication with leading
functions in partnership working that set policies, regulations and processes in alignment with
goals of partnership. Reducing procedural barrier encourages working of health professionals in
collaboration so to keep quality of records as well as follow policies about records. Regular
meetings among partnering services is required for updating practices and concerns to be voiced.
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Financial barrier is also faced in partnership working that produces due to differences in
finding resources among partners. Partnership among healthcare businesses needs large amount
of funding resources for expensive medical assets, property commodities and many more.
Partnership working in healthcare sector are supported by various specialist lenders that
understand requirements of the industry along with offer tailored commodities for matching
funding requirement of a company and their partnership working. Within partnership working in
healthcare, funding specific barrier causes mismatches in addressing capital rick revenue poor.
Moreover, it reduces cost effectiveness of investment, increases delivery cost of scheme, create
delays in service delivery and details of schemes are altered (Fawaz, Hamdan-Mansour and
Tassi, 2018). For overcoming financial barrier in partnership working of NHS, maximising
locally generated revenues is a strategy though which business partners are able to leverage
required funds by delivering greater medical facilities to society and making huge income. As
population within and across are shooting rapidly, concerns to deliver perfect as well as
appropriate care health helps in making revenues and arranging required funds for carrying out
activities of partnership. Creating realistic budget and sticking to it is also useful strategy for
overcoming financial barrier while working in partnership as it means periodically checking
budgets against actual spending patterns so to make readjusting figures and habits of spending
among partners accordingly.
Professional barrier is also a barrier in partnership working that generated because of
differences in values, professional interest along with ideologies or people. For professionals of
NHS, there are certain factors which create barriers to work in partnership with families and
individuals. These factors are heavy caseloads, limited resources, lack of suitable local services
and many more (Morgan, Lee and Sebar, 2015). For overcoming professional barrier, one of
strategy is learning and understanding other disciplines so to play critical roles by professional
employees in partnership working. Remaining positive is also helpful for partners to overcome
professional barrier and emphasising more on performing key tasks promptly. Brainstorming
possible solutions and communicating what is necessary helps in sharing of necessary
information with professionals having interest in specific activity is key way for overcoming
from the barrier in working with other people.
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1.5. Explaining ways to deal with conflict which may occur in partnership working
Conflict is said to clash of interest or type of disagreement related to working. Conflict are
essential element of life as well as are seen as positive along with educational experiences. Many
a times, conflict have positive effect on businesses as it enables managers to become aware about
issues and problems within working relationships and encourage changes within services (Matiti
and Bailey, 2020). In partnership working, positive aspects of conflict are that it stimulates
curiosity and generate interest among relationship of partners, promote self-awareness, limit
tension and enables people to relieve unexpressed resentment in working relationship. Conflict
arise for multiple reasons in partnership working as two or more partners own an organisation
together as well as carry out activities together. In relevance to NHS, there are certain conflict
that arise among business partners due to various reasons. In order to deal with conflicts that
might arise in partnership working of NHS, some of ways are as explained:
Active listening session is one of way to deal with conflict. In such type of dispute
resolution strategy, people agrees to sit as well as listen to others opinion for set time period. For
NHS, active listening session us useful technique to deal with conflict in partnership working
with individuals as it gives each side new insights to look towards other’s position. Moreover,
within business partnership, it is determined that it matters less who wins than feeling of each
partner once conflict is resolved (Higaonna and Morimoto, 2019). For example, if NHS feels
marginalised as well as resentful then it results in poisoning partnership and relationship with
individual or other partners over time. In context to NHS and its partnering service delivers,
practicing active listening along with other exercises are great way to ease ongoing tensions and
making both sides feel heard.
Involvement of third party is often a way to resolve a conflict among partners. In
healthcare or any other field, entire aspect of conflict exists for a reason. There are third parties
who are trained and have knowledge for handling conflicts of all types along with provide faster
resolution and outcome which is favourable to both parties or partners (Astbury, Shepherd and
Cheyne, 2017). In case, when the result is comprehensive then the third party ensures that each
side is giving up fair amount and no one is leaving negotiation table feeling as ripped off. In
aspect to NHS and partners, third party looks towards situations in deep and provide sound
solutions that both parties accept and work accordingly.
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Welcoming environment wherein partners are able to communicate about issues or what
is bothering in working is a way to deal conflicts within partnership working. Within healthy
relationship among NHS and its partners, conflicts that might arise can be resolved through
creating a welcoming environment in which information about things or working bothering each
other’s and other discussions are made. It fosters understanding between partners and make them
feel open to discuss things that are going wrong or well. However, when one partner feels like
they are performing everything wrong and fails to talk openly about essential things then it might
cause tougher situations to be faced in future (Dukhanin, Topazian and DeCamp, 2018).
Expressing feeling and sharing work related information between partners without any fear or
retaliation or getting upset, conflicts are resolved effectively in partnership working.
Maintaining calm as well as respectful demeanour is great way to deal with conflict in
partnership working. In a situation when conflict might arise among partners and NHS then it
can be managed by not crossing line and never insulting partners. It is important to keep
emphasis of dispute at hand, never bringing personal jibes and put down each other. No matter
what type of argument or conflict can arise in partnership working, no one in involved parties
should curse and make others feeling uncomfortable or scared in practices. Partners in healthcare
are required to treat each other carefully by maintaining respectful demean at the time of heated
conversations of conflicts (Carvalho, Göttems and Pires, 2015).
TASK 2
2.1. Identification of contribution they can make for enhancing partnership working
In order to enhance partnership working between NHS and its partners, I will contribute
my efforts in establishing policy frameworks and implementing the same so that all the services
are delivered to provide care to citizens. I will inspire great ideas with creative process and make
working more enjoyable. Also, I will guide colleagues from distinct fields in healthcare to
complement on activities by adding more interest for prospective targets. Partners have great
expertise in some things, so I will brainstorm their ideas to understand needs of patients and
suggest to others that can work with.
In partnership working, I will increase capacity of all partners to make it effective for
reaching wider audiences. Partners and NHS professionals look towards opportunity to develop
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and grow. I will contribute my expertise to guide and support them to perform and invent
something of their own that results in growth in the industry.
2.2. Evaluation of strengths and weaknesses in context to partnership working
My strengths and weaknesses as professional of NHS in context to partnership working are
as follows:
Strengths: Weaknesses:
 In partnership working between NHS
and its partners, I was able to carry out
activities with less formal and fewer
legal obligations.
 Sharing burden with business partner is
my strength that aids in companionship
as well as mutual support.
 My task sharing capabilities is high as I
focus on maintaining relationship and
completing operations promptly.
 Many a time, I lack managing time in
activities involved in partnership
working.
 I fail to communicate information in
proper manner with partners because of
which many messages lack clarity.
 My decision making skill is slow as
well as more complex. Sometimes, it
leads to missing opportunities and
makes other partner frustrated.
2.3 Identification of ways to improve practice
Improving practice is key for people in partnership working. In order to improve my
practices while working in NHS with partners, preparation of personal development plan is
effective. Personal development plan is said to written account of own reflection addition to
improvement that doubles up as detailed action plan to meet personal and career based goals. My
personal development plan to improve practices in which I lack are as follows:
Development practice Resources Strategies or actions Time period
Time management To develop time
management of mine,
required resources are
calendar, stop watch
and a diary.
For developing practice
of time management, key
actions required are
establishing goals
correctly, prioritising
tasks wisely, taking
2 Month
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breaks in between of
tasks, eliminating non-
essential activities and
planning future.
Communication skill Some resources
required to develop
communication skill
includes online classes,
group discussion and
meetings.
Communication skill is
developed through
practicing active
listening, managing
emotions, practicing
public speaking,
engaging with listeners
and taking time to
respond.
4 Month
Decision making skill Resources required to
develop decision
making skill are
information, time,
limiting factors and
supplies.
To develop decision
making skill, key actions
required as starting with
desired outcomes,
focusing on data as well
as insights in spot
patterns, getting well
informed opinions.
1 Month
2.4. Explaining ways to review effectiveness of partnership working for attaining agreed
outcomes
Effective partnership working is useful to examine together whether partners are able to
agree strategic priorities, plan delivery of service effectively, demonstrate clear accountability,
manage and improve relationships so to achieve agreed results. Review of effectiveness of
partnership working at NHS to attain agreed outcomes can be done through coordinated
approach to job development that is done through establishing one stable point of access for
partnership development with individuals, families, external organisations and many more.
Another way to review effectiveness of partnership working for attaining agreed outcomes
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within healthcare setting is enduring systems of cooperation among partners and stakeholders to
develop policy along with implement them to carry out working collectively to improve
governance resulting to achieving set outcomes.
CONCLUSION
From the essay, it is concluded that partnership working is interface of distinct people and
organisation for achieving common aim. It raises organisational image while helps in interacting
with local community, giving business an edge against rivals, foster ability for developing and
enhancing relationship with networks and customers. In health and social care, partnership
working assist in reducing service gaps, enhances people business can reach, share resources and
workloads as well as make systems easier for community to understand together with access.
Focus on outcomes, bespoken solutions, openness, forgiveness, fairness, unselfishness,
acceptance of differences and complimentary capabilities are some kinds of key elements in
partnership working. Ways to overcome barriers to partnership working are establishing flexible
organisational structure, communication, maximising locally generated revenues addition to
learning and understanding other disciplines. There are certain number of ways to deal with
conflict which may occur in partnership working. some are active listening session, involvement
of third party, welcoming environment and maintaining calm as well as respectful demeanour.
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REFERENCES
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Määttä, S., Lützén, K. and Öresland, S., 2017. Contract theories and partnership in health care. A
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Online:
Partnership involved in service delivery for NHS. 2021. [Online]. Available through: <
https://www.nhs.uk/>
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