Roles of Managers and Leaders in Tesco

MANAGEMENT AND
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................3
1 Introduction.........................................................................................................................3
2 Managers and Leaders.........................................................................................................4
3 Different Roles Of The Management And The Leaders Of The Company........................5
4 Strengths And Weaknesses..................................................................................................6
5 Conclusion...........................................................................................................................8
1 Introduction to key operation of the organization-..............................................................8
ACTIVITY 2 ...................................................................................................................................9
2 Detail of each key operational functions. Identification of roles and responsibilities of
manager in key operational functions.....................................................................................9
3 Key approaches to operation management and their value...............................................10
4 Impact of external business environment which also affects the decision making...........12
How operational efficiency can be improved for successfully meeting business operation-13
5 CONCLUSION.................................................................................................................14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Tesco is a British multinational groceries and general merchandise retailer with
headquarters in Welwyn Garden City, Hertfordshire, England, United Kingdom. It is the third-
largest retailer in the world measured by gross revenues and the ninth-largest retailer in the world
measured by revenues. Key operations such as TQM, Just in time, Kaizen are used by Tesco in
their structure so that they can eliminate the waste, improve continuously and reduce the time at
the stage of manufacturing. It helps the company to meet the demand in the market and match up
with the standards that are required. This helps the company to improve and develop their
process so that they can satisfy more customers and be able to make their environment more
convenient for the customers.
ACTIVITY 1
1 Introduction
Tesco is a British multinational company which is dealing with products which as
clothing, petrol, furniture, financial services, books, etc. The company's headquarters is in
England and the company is the third largest grocery store in the world and that is a very good
factor for the company because the company has been in this field from a long time and the
company is doing very well. The company has 450,000 employees working in the company and
the net income the company has had according to 2019 is £1,320 million.
In the history of the company has faced a lot of lose in the past because of the lack of
experience but due to the experience the company has gained is making the company take the
right measure at the right time which is making the company benefit a lot from the decisions.
Over time the company has expanded itself on a large scale and that is a very good advantage the
company has in the market and the company is doing its best so that it can continue to grow in
the market. The company is taking care of the trends of the customers so that there is a growth of
the company because satisfying the customers is a very important factor for the company. The
company is having a strong management structure in the company so that the company can have
one direction in the market and that will be very beneficial for the company to function.
2 Managers and Leaders
The manager is the person who makes the planning, organization, staffing, directing and
controlling of the employees who are working in the company and that is a very important factor

for the employees. All the companies in the market does need someone to manage them so that
they can function better and efficiently and that is making Tesco have a great advantage ion the
market and that is a very good factor for the company (Akalin, Huang and Willems, 2016).
The leader's role in an organization is to make sure that the planning or the decisions
which are being taken in the company are being followed so that the company will be able to
function in one direction which is a very important factor for the company. Tesco has good set of
leaders in the company which have control on the employees and is making the employees get
the best out of them and that is benefiting the company in a lot of ways possible (Karlsson,
2016).
Functions Managers Leaders
Planning The managers of the company have a
great role to play in the planning of
the changes or any measures of the
company which will benefit the
company in some way or any other
(Connolly, James and Fertig, 2019).
The customers who are having
problem with Tesco they can also go
to the manager to making complain
but Tesco is improving every day for
the benefit and satisfaction of the
customers and that is a very important
factor for the company.
When the managers are not
present or even if they are the
leaders can also attend to the
customers, and they also have a
say in the planning or decision-
making of the company but the
managers have a greater role to
play in the planning and the
leaders have to make sure that the
plans are being executed properly
in the company.
Organizing The organizing the decision or
planning is done by the manager of
the company, but they have to make
the leaders have a say in that because
they will not be able to make
decisions for the employees since
they will not be able to understand
The leaders have to prepare the
employees for the change in the
company which is going to take
place and organize the work in
such a way that there is not too
much pressure on the employees
of the company.