Functional Departments in the Contemporary Hospitality Industry

Contemporary Hospitality Industry
INTRODUCTION
Hospitality industry is a service industry and a broad
category that includes lodging, event planning,
transportation, travelling and additional fields. This industry
divided in to three areas such as accommodation, food and
beverage, and travel and tourism.
Operational departments: Various operational departments of
hospitality industry are as following:
Front office department- In Sheraton, it is a department that
inform housekeeping to make up the room ready for sale to
the next guest online when a guest is about to departure. It is
the nerve centre of a hotel and the services of this department
are welcome the guests, carry their luggage, help them
resister and solving their queries etc.
Housekeeping department- In Sheraton, this department is
responsible for the management of the guest room and the
cleanliness of all public areas of the hotel. In the competitive
hotel market, it is play an important role because good
services and cleanliness make a positive impact on the guest
and customer whether they will return.
Food & beverage service department- This department
basically related to the food services. In Sheraton, this
department provide food & beverage services to the
customers and guests such as restaurants, bars, cafes etc.
Functional departments: Different functional department of hotel
industry are as following:
Accounting department- In Sheraton, this department handle
various important tasks such as invoicing customers, monitoring
and controlling of account receivables, budgeting, maintain
financial reports, dealing with banks in order to obtain finance
etc.
Human resource department- It is also an important deportment
of the hotel industry and wear various responsibilities. In
Sheraton, this department is responsible for the hiring, training
and development of the hotel staffs or for the welfare company
and having the responsibility of increasing productivity and
profit of the organisation.
Security department- It is related to provide protection to the
guests and staff of the hotel including their property etc. In
Sheraton, this department is work for the protection of the
customers and guests related to their personal information and
them also by patrolling, monitoring CCTV and investigating.
Interrelationship: Marketing Department- it is an important
department that interrelate with the other department. In Sheraton,
this department provide correct information to functional and
operational department of the company by doing market research.
It provides information about the consumers’ needs and taste to
the functional and operational department.
Finance department- It is also an important department of the
company because it provide fund and finance to food and
beverage department and marking department to purchase raw
material to fulfil the consumers’ needs and provide salary to the
employees.