The Contemporary Hospitality Industry

The Contemporary
Hospitality Industry

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
P1 Types of business in hospitality industry and diverse products and services which they
offer..............................................................................................................................................1
P2 Range of operational and functional department....................................................................2
P3 Contribution of hospitality industry to local, national and international economies.............3
Task 2...............................................................................................................................................4
P4 Different operational roles in hospitality industry..................................................................4
P5 Examination of skills required for roles in organisation........................................................5
Task 3...............................................................................................................................................6
Covered in PPT............................................................................................................................6
Task 4...............................................................................................................................................6
Covered in PPT............................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCE.................................................................................................................................8

INTRODUCTION
Hospitality industry has become one of the major contributors that have enhanced
economy of various countries as it attract tourist from national as well as international countries.
Contemporary hospitality industry has become the independent sector which effectively
participates in the dynamic environment (Bharwani, Mathews and Ghura, 2019). It functions to
provide leisure to tourist so that they can thoroughly enjoy their vacations. For the better
understanding of report TUI multinational tourism company has been selected whose
headquarter is in Germany. It provides leisure, hotel, entertainment, travel and tourism services
to the guest. This report cover topics like current structure and scope of hospitality industry.
Examine the existing as well as potential skills required by the employees of hospitality industry.
Access internal as well as external factors which can affect the hospitality industry. Further,
analyse the existing and potential trend that can affect hospitality industry.
Task 1
P1 Types of business in hospitality industry and diverse products and services which they offer
Hospitality industry refers to the broad category of services which aim to satisfy people
need and provide them with experiences which will last for a long period of time. It includes
lodging, hotels, event planning etc. it is unique because the income of hospitality industry mainly
depends upon the customer’s free time when they want to relax and take a break. Talking about
TUI group it aims to provide customers the best services so that they can retain them and spread
word of mouth. The focus is shed on customer satisfaction. Hospitality industry includes various
involving activities and services so that customer is getting every sort of enjoyment while they
are having a stay. It is very essential for the company to understand the needs and wants of the
customer so that they can provide them what they want and satisfy them (Balaji, Jiang and Jha,
2019). TUI Group is also aware about that and they have classified their product and services on
basis of:
Accommodation: Living place is provided to the customer, a room in a hotel. So that
they can stay with their family without any hassle and if any problem they can call room service.
Restaurants: To make the experience premium hotel try to provide food according to the
demand of their customer which is known as restaurants.
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Pubs: Hard drinks are served to the customer here which includes beers, vodka etc so
that they can enjoy their holidays.
Night clubs: This are opened from evening to early morning so that people can drink,
dance and enjoy and make their holidays count and memorable.
Relationship between hospitality and travel & tourism industry
Both complement each other as travel and tourism industry search for hotels for the
tourist and it is the duty of hotels to satisfy the needs of the tourist. Travel and tourism industry is
like a connecting link between tourist and hospitality industry (Khatri, 2019). So TUI Group
knows the importance of having a healthy relationship with travel and tourist agent so that they
can get the customer.
Tangible and intangible nature
Tangible services are those which can be touch, which have physical existence. Like for
example TUI Group never compromise with hotel rooms, food, drinks which are all of tangible
nature.
Intangible are those which can only be felt. They don’t have any physical existence, like
for example it refers to the quality provided by the company (Čech, Jindřichovská and
Neubauer, 2019).
P2 Range of operational and functional department
Operational department main job is to increase the productivity of the company by
implementing techniques which will result in increase in profits. TUI group operational dept.
do complete customer analysis, they feed the records of the customer, analyse their needs,
take feedback so that the profit and productivity can be maximised.
Food production: The food is served in hotel according to the trend and demand of
the customer. The focus is on satisfaction and exposure to the tourist so lot of western food
is also provided.
Housekeeping: Maintaining the rooms according to the expectation of the customer
to make them happy and satisfied is the work of housekeeping department (de Correia,
Lengler and Mohsin, 2019). In TUI proper training is given to the employees to keep the
hotel rooms clean and to follow hygiene culture in hotels to meet the needs of the
customers.
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