Contemporary Hospitality Industry

Contemporary
Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Investigate various types of businesses in hospitality industry........................................1
P2. Range of operational and functional departments............................................................3
P3. Contribution of international, national and local economies...........................................4
TASK 2............................................................................................................................................4
P4. Different operational roles within hospitality sector........................................................4
P5. Skills necessary for roles in hospitality sector and deficiency of current skills...............5
TASK 3 &TASK 4...........................................................................................................................6
Covered in PPT.......................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Hospitality industrial segment is one of the fastest and leading sectors in all around the
world that provides services and facilities related to restaurant, recreation, boarding,
transportation, lodging, accommodation etc to individuals with an aim to generate maximum
value from them (Ma, Zhang and Wang, 2020). Entities engaged in this sector offer high-quality
facilities to their customers with an aim to retain them for long period of time as to establish
themselves efficiently in hospitality industry. There are number of organisations take advantage
of consumer centred approach in order to offer facilities as well as services that mainly
emphasize upon consumer satisfaction as to assure their long term sustainability.
Present report has been conducted on Four Seasons Hotels and Resorts, performing its
services in hotels and resort sector in hospitality industry and offer wide range of luxury and high
quality services to consumers all around the world. One of the most important missions of
respective hotel is to enhance their consumer satisfaction towards entity in order to become
leading hospitality organisation. In this report formative of discussion has been made on different
form of businesses operating their services in hospitality sector along with national, international
and local economics contribution made by this segment. Along with this report include
operational roles, Pestle and SWOT analysis of entity within hospitality sector.
TASK 1
P1. Investigate various types of businesses in hospitality industry
Hospitality industry is the fastest moving sector all around the globe that offers wide range
of services with extensive quality to their customers. Organisations that operate their business
activities in this segment have most important motive which is to retain their customers for long
period of time in order to assure profitable income as well as high revenue generation
capabilities (Michel, Tews and Tracey, 2020). There are different type of businesses performing
their operations and functions in this sector that engaged in the services of providing different
range of services and products that are being defined below:-
Travel and tourism:
Travel and tourism is a crucial and important business unit that are performing their services in
hospitality sector. This business sector offer their services related to computation and transit
through train, ships, road, and flight travelling mode. This business sector has maximum
1