Exploring Different Types of Business and Services in the Hospitality Industry

This document provides an overview of the hospitality industry, including the different types of businesses and services it offers. It explores the operational and functional departments within a chosen hospitality business and discusses the contribution of the industry to local, national, and international economies. The document also examines the skills required for roles within the hospitality industry and current skills shortages.

Contemporary
Hospitality Industry
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Table of Content
Table of Content..............................................................................................................................2
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Exploring the different types of business within the hospitality industry and the diverse
products and services they offer..................................................................................................3
P2. Examining a range of operational and functional departments within a chosen hospitality
business........................................................................................................................................5
P3. Discussing the contribution of the hospitality industry to local, national and international
economies....................................................................................................................................7
TASK 2............................................................................................................................................8
P4. Investigating a range of different operational roles within the hospitality industry..............8
P5. Examining the skills required for roles within the hospitality industry and current skills
shortages......................................................................................................................................9
TASK 3..........................................................................................................................................10
P6&P7 are covered in PTT........................................................................................................10
TASK 4..........................................................................................................................................10
P8 is covered in PPT..................................................................................................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12
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INTRODUCTION
The hospitality industry is a diverse business segment due to various reasons such as
innovation, ownership, classification and grading system, level of service, leisure facilities,
future trends current trends and many others (Li and Singal, 2019). There are several different
services provided by the hospitality sector holding numerous of segments and therefore it is very
and the most efficient opportunity considered for the enhancement of the economy on various
levels local, National and international. The organisation chosen for this assignment is Hilton
hotels and resorts formerly known as Hilton hotel which was founded in 1919 by Conrad
Nicholson Hilton. The organisation is headquartered in Virginia, U.S. and serves to the
worldwide level one of its potential markets is of United Kingdom. The Report covers current
structure and size of a hospitality industry including different types of businesses and services
provided by along with its contribution towards the local , National and international economies.
Moreover, current and anticipated skill requirements in the hospitality industry are also
investigated. For the most the internal and external factors that impact the hospitality industry
and the chosen organisation are identified along with analysing the trends and development
opportunities that are affecting the hospitality industry and the chosen business organisation.
TASK 1
P1. Exploring the different types of business within the hospitality industry and the diverse
products and services they offer
Hospitality industry is a broad group of businesses that provide numerous services to the
customers focusing over their satisfaction level and providing specific curated experience to all
the different consumers. The hospitality industry is basically a service sector industry and it is
unique because it heavily relies on discriminatory income and free time as people are willing to
enjoy and spend their free time on a vacation taking all the advantages of hospitality industry and
the product and services offered by it (Filimonau and Mika, 2019).
Different hospitality sector and classification of hospitality industry:
The hospitality business is not simply a hotel and restaurant related industry there are other
several segments which are distinctive in nature belonging to the hospitality. These segments of
hospitality industry are as follows:
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1. Hospitality services
2. Bubs bars and nightclubs
3. Contract catering
4. Membership clubs
5. Hostels
6. Holiday parks
7. Visitors attractions
8. Self-catering
9. Tourist services
10. Travel services
11. Events
12. Gambling
The UK hospitality business is very large including diverse business decisions mentioned
above and several other segments are also present apart from these. The financial system of a
hospitality industry and hospitality organisation is a homeland vital money-making firm making
terrific advancement in their livelihood and hearing standards. In professional world and
according to the career point of view restaurant Services and business please a leading part.
Different types of products and services in the hospitality sector:
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There are numerous products and services which are offered by hospitality sectors which are
also divided into sub-segments and sub sub-segments (Muskat and et. al., 2019). Therefore it is
said that hospitality industry is a very wide segment of ring use innovative services and products
to the consumers providing them curated and the most beneficial experiences. Some of its
production services are as follows:
1. Accommodation services
2. Food and beverage
3. Leisure services
4. Tour and travel services
P2. Examining a range of operational and functional departments within a chosen hospitality
business
Operational areas or departments
The operational departments of an organisation basically responsible for smooth and
profitable production so operational departments are responsible for completing the production
processes of the company in the given time stream and according to the strategies developed by
the top level management of an organisation. The operational area of a company is the lowest in
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the structure and these are the people responsibility to execute all the plans and conducting the
production activities for the company. The operational departments of Hilton hotels are:
1. Housekeeping Department of the company is responsible for looking over all the rooms
and providing all the services which are needed and requested by the guest visiting the
hotels.
2. Kitchen Department include those individuals who are working in the restaurant of
Hilton hotels producing all the foods and beverages ordered by customers visiting the
restaurant and even the customers ordering their food from their respective rooms.
Functional areas or department
The functional area of a company or an organisation is basically those department which
exist on tactical level where the managers are present and under whom the operational
department and workforce work (Christou and Chatzigeorgiou, 2019). The functional units of in
organisation are responsible for developing effective glands and communicating all the strategies
to the operational level staff developed by the top level management. The functional departments
of Hilton hotels are:
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1. Sales Department Hilton hotel is specifically responsible for managing all the sales
related activities of the hospitality service provider. The sales manager are responsible for
developing effective plans and strategies that are beneficial for increasing the sales of the
company improving the prophet units.
2. Human resource Department Hilton hotel holding the responsibility of fulfilling the
human resource and workforce need of the company bringing in the best expertise for the
respective job roles and managing the people associated with the hospitality organization.
P3. Discussing the contribution of the hospitality industry to local, national and international
economies
Hospitality industry and business sector is considered as the fourth largest that contributes to
the growth of the GDP and per capita income of economics other local International or national.
The hospitality sector is diverse and holding capacity in all different sizes and scope. The
hospitality Services are provided on a small size business as a restaurant for a small wheel cart
providing food and beverages to the public. As the small businesses are the backbone of an
economy bringing the GDP to the local economy of the country. The contribution which
hospitality industry and it's different factors divide two different levels of the economy is
described and elaborated below:
1. Local level economy is contributed by the hospitality industry as there are several
different sectors which belong to hospitality industry and which are running on a small
scale in the economy considering it as a backbone of the industry and of the economy as
well. For instance there are several different small restaurants which are running in the
specific country and which belong to food and beverage sector of hospitality industry.
Along with it the employment which is created by these local businesses on a smaller
level is a huge contribution in uplifting and enhancing the living standards of people
belonging to the economy (Ye, Lyu and He, 2019).
2. National level economy is also contributed as the hospitality sector provides range of
different services to the guest and their respective customers which varies according to
the requirements and desires of the people along with the money involved in it. The
Hilton hotel provides luxury services nominal services to its customer which attracts
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large number of people from National borders as well increasing the GDP of the country
as the flow of money enhances.
3. International level economy the highest level where the contribution of hospitality
sector is appropriately visible and considered. Due to evolution and increment in
globalization and technologies use opportunities are provided to hospitality industry
organizations they have an expanded their businesses to the international level. This
expansion and enhancement in service provisions have also increase the level and money
involved in providing the curated unsatisfactory experiences to the customers. The GDP
of the economy increases with international transactions as many customers are attracted
with the help of most premium and luxury travel and tourism services along base the best
Accommodation services in the international borders for the tourist visiting the country.
TASK 2
P4. Investigating a range of different operational roles within the hospitality industry
In the hospitality industry and organisation providing hospitality Services to the people there
are several different types of operation roles present in the business (Goh and Jie, 2019). Hilton
hotel is an international brand which is serving different types of services such as luxury
premium and leisure to all types of population present on the worldwide level. Therefore, there
are specific operational roles in each department of organisation and these roles are as follows in
context of Hilton hotel:
1. Front office executive has the role and responsibility of booking all the reservations
from customers from all the different mediums there company provide access to
customers for making bookings and procuring other details provided by the hotel. Front
office executive of Hilton hotel also has a task of dealing with different queries and any
issues faced by existing, current or future guest who have already visited or going to visit
the hotel. The executive of front office department plays a very important role and it is
very essential for them to perform efficiently and effectively in order to make sure that
the customers do not face any e problems while preparing services from the hotel
(Penela, Morais and Gregory, 2019).
2. Housekeeping in-charge is in individual holding a responsibility for ensuring that the
department that is the housekeeping department is working in an order that is prescribed
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and that is developed according to the standards and strategies of the hotel. The
housekeeping in-charge of Hilton hotel place an efficient role as the hospitality staff is
the closest individuals to the guests and it is very important that the staff is working
appropriately providing all the essential services to the customers according to their
desires and orders.
3. Kitchen staff is another very important operational level department of a hospitality
company looking over all the food and beverage requirements of the organization which
is made by the customers and regular guest living in the hotel rooms. Hilton hotel has the
reputation of providing the most innovative and best quality food and beverages to the
customers either visiting the restaurant for ordering food from their respective rooms.
This is an operational staff of company where the most quality standards and health and
safety standards are needed to be followed which are established by the top level
management according to the country's health and safety standards in food and beverage
sector.
P5. Examining the skills required for roles within the hospitality industry and current skills
shortages
The hospitality industry is a service sector industry which is dependent upon the skill sets
and the capability is holding by the employees and workforce of the particular organisation. As
dealing in service industry it is very important for a hospitality company to examine the skill
requirements for performing specific rows within the company and fulfil the requirements of
consumers. Few skills required for roles within the hospitality industry are as follows:
1. Customer handling skills are the most important abilities that is needed by the
hospitality business in order to maintain the highest standards and reputation of their
organization in the market and in in the minds of their customers general public.
Customers are considered as the most important element of hospitality industry and
therefore it is important that the organization dealing in the hospitality sector holds such
skilled employees who are expert in handling different types of customers visiting the
hotels and restaurants (Sergi, 2019).
2. Team working skills are also considered to be the most important and required skills in a
hospitality business because of the interrelationship and interlinking of all the operational
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and functional departments and their roles and responsibilities. It is very important that
the individuals working in the hospitality sector have the ability and power to work in a
team rather than competing with one another and focusing towards their personal
achievement and goals. It is because if the people are not working together the aims and
objectives of the company cannot be met and the services which are ordered by the
customers will not be provided.
Current Skill shortages in the hospitality industry:
There are several contemporary factors that are driving skill shortages and high labour
turnover in hospitality industry (Gebbels, Pantelidis and Goss-Turner, 2019). These factors do
not just affect the organisation but also the reputation of the country to which the particular
organisation is belonging as the customers are coming from International borders with the
motive of enjoying the most out of the services for which they have paid. The skill shortages in
the hospitality industry are because of few factors which are mentioned underneath:
1. Migration is the biggest reason behind shortages taking place in hospitality industry as
the employees belongs to several different diversifying locations and geographical areas
of the world where after a particular point of time they leave the job and move back to
their domestic region rather than staying in international locations (Rhou and Singal,
2020).
2. Expectations around wages is also very potential reason which is creating shortages in
skills in the hospitality sector as the people are skilled holding huge degrees but the
wages they receive are very less according to the expectation and the amount of work the
need to do with various shifts such as morning and night is really hectic and exhausting.
TASK 3
P6&P7 are covered in PTT
TASK 4
P8 is covered in PPT
CONCLUSION
The above report concludes that the hospitality industry is the major sector contribute in the
large part towards the economy of different countries either national or International. There are
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several different sectors belongs to the hospitality businesses offering numerous products and
services to the customers according to their needs and desires satisfying their preferences and
fulfilling their experiences with the most happy memories and curated services. The hospitality
industry and the business belonging to it are affected with micro and macro factors where their
decision making are also impacted making a continuous force on the management to consider
these factors and accordingly make their decisions for sustaining and growing the organisation in
the marketplace. Moreover, there are few current trends which are also highlighted in the report
that have and holes appropriate impact on the hospitality businesses in the present and in the
future as well.
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REFERENCES
Books and Journals
Christou, E. and Chatzigeorgiou, C., 2019. Experiential learning through industrial placement in
hospitality education: The meat in the sandwich. Journal of Contemporary Education
Theory & Research.
Filimonau, V. and Mika, M., 2019. Return labour migration: an exploratory study of Polish
migrant workers from the UK hospitality industry. Current Issues in Tourism. 22(3).
pp.357-378.
Gebbels, M., Pantelidis, I. S. and Goss-Turner, S., 2019. Towards a personology of a hospitality
professional. Hospitality & Society. 9(2). pp.215-236.
Goh, E. and Jie, F., 2019. To waste or not to waste: Exploring motivational factors of Generation
Z hospitality employees towards food wastage in the hospitality industry. International
Journal of Hospitality Management. 80. pp.126-135.
Li, Y. and Singal, M., 2019. Capital structure in the hospitality industry: The role of the asset-
light and fee-oriented strategy. Tourism Management. 70. pp.124-133.
Muskat, B. and et. al., 2019. Talent in hospitality entrepreneurship. International Journal of
Contemporary Hospitality Management.
Penela, D., Morais, A. I. and Gregory, A., 2019. An analytical inquiry on timeshare research: a
continuously growing segment in the hospitality industry. International Journal of
Hospitality Management. 76. pp.132-151.
Rhou, Y. and Singal, M., 2020. A review of the business case for CSR in the hospitality
industry. International Journal of Hospitality Management. 84. p.102330.
Sergi, B. S. ed., 2019. Modeling Economic Growth in Contemporary Belarus. Emerald Group
Publishing.
Ye, Y., Lyu, Y. and He, Y., 2019. Servant leadership and proactive customer service
performance. International Journal of Contemporary Hospitality Management.
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