The Contemporary Hospitality Industry

Unit 1 - The
Contemporary
Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Explore the different types of business within the hospitality industry and the diverse
products and services they offer.............................................................................................3
P2. Examine a range of operational and functional departments within a chosen hospitality
business...................................................................................................................................4
P3. Discuss the contribution of the hospitality industry to local, national and international
economies...............................................................................................................................5
TASK 2............................................................................................................................................7
P4. Investigate a range of different operational roles within the hospitality industry............7
P5. Examine the skills required for roles within the hospitality industry and current skills
shortages.................................................................................................................................7
TASK 3............................................................................................................................................8
P6 & P7 Covered in PPT........................................................................................................8
TASK 4............................................................................................................................................8
P8 Covered in PPT.................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The most flourishing industry in the world and highest revenue generator is
“HOSPITALITY INDUSTRY”. Economy of several countries is supported and surviving
through hospitality businesses and service providers (Alexakis and Jiang, 2019). In UK around
and approximately 180,000 hospitality businesses are running smoothly concluding that
hospitality is an independent sector. Sheraton Grand London Park Lane is been considered for
this project which was opened in 1927 as The Park Lane Hotel designed in Art Deco style and
bought by IIT Sheraton in 1996. Now it is managed by Sheraton Group and owned by Sir
Richard Sutton's Settled Estates.
The assignment acknowledges the structure, size and scope of hospitality industry along
with required current and anticipated skills within the workforce. Moreover, internal and external
factors are reviewed which impacts the business and operations in hospitality organisation and
their relationship with current problems occurring in hospitality industry. At the end of the report
current and potential trends in hospitality sector affecting its development are evaluated.
TASK 1
P1. Explore the different types of business within the hospitality industry and the diverse
products and services they offer.
Hospitality Industry is a broad category of business which has numerous fields and
services belonging to service industry. The business sector provides services to people by
focusing over Leisure factor rather than on basic needs and requirements. Hospitality industry
includes various fields and sub-sectors responsible for delivering number of services to people
according to their preferences and their satisfaction standards. The success and growth of a
hospitality service provider entirely dependent upon Leisure time, Disposable income and
complete customer satisfaction (Song and Kang, 2019).
Hospitality industry has four separate sectors offering diverse products and services, all
these sectors are mentioned and elaborated below with appropriate examples of products and
services provided.
 Food and Beverage is the largest sector of Hospitality and commonly known as F&B.
This segment is primarily engaged in preparing meals, snacks and beverages for
customers for immediate consumption either in the premises or off from it. The main