The Contemporary Hospitality Industry

THE
CONTEMPORARY
HOSPITALITY
INDUSTRY
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TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Different types of business within the hospitality industry....................................................3
P2 Range of operational and functional department of NH Hotel Group...................................4
P3 Contribution of the hospitality industry to local, national and international economics........5
TASK 2............................................................................................................................................6
P4 Range of different operational roles within the industry........................................................6
P5 Skills required for roles within the hospitality industry and current skills shortage..............7
TASK 3 & TASK 4..........................................................................................................................8
Covered in PPT............................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
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INTRODUCTION
The hospitality industry is defined as a section which includes a wider service industry and
focuses on providing services related to leisure, instead of basic needs. The functions that
hospitality industry primarily includes are addressing the customer needs and satisfaction such as
travel arrangements, lodging and amenities (Ann and Blum, 2020).
In context with this report, the company which will be taken into consideration is NH Hotel
Group, which is a multinational hotel company established in the year 1978 and currently it has
over 350 hotels and operating in around 28 countries. Following report will include the current
structure, scope and size of the hospitality industry. Moreover, current and anticipated skills
required in the hospitality industry for operating its functions smoothly is included in this report.
Apart from this, both internal as well as external factors which can have an impact in the
hospitality industry and how these can be relate with the issues of the same in mentioned in this
report. Lastly, current and potential trends and developments that is affecting the hospitality
industry is incorporated in the assignment. Therefore, it can be said that this report includes an
overall view of hospitality industry and how other factors has an effect on the same.
TASK 1
P1 Different types of business within the hospitality industry
In the hospitality industry, there are many components or segmentations that work for
providing immense satisfaction to its guests. Thus, companies with the help of consumer centred
approach tries to provide effective services so that they can maintained a long-term
sustainability. With the ability of having a broad area, there are various types of business that are
operated under the hospitality industry and to understand this better it has been explained with
the help of points mentioned below:
Travel and Tourism: this is the one of the most important components of the hospitality
industry. The basic function of this segment is to provide the services related to transit and
computation facilities by the guests (Bavik, 2020). Thus, travel and tourism annually provide
over 600 million people with an opportunity to travel from one place to another and has become
one of the largest industries throughout the world and eventually supports the economic and
social growth of a nation. Therefore, NH Hotel Group is playing its part and providing its
customers with variety of services and facilities.
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Accommodation: This is a part of hospitality industry and if precisely speaking, it comes
under travel and tourism. Basically, under this, accommodation provides with a variety of
services like catering, better options for overnight staying etc., according to the budgets and
requirements. Moreover, this can be further classified into hotels, shared accommodations,
hostels, camping and many more.
Lodging: Hospitality industry, mainly includes the services that are related to hotels,
providing breakfasts, motels and many other. But, while talking about lodging, it is a short-term
dwelling in which renting are provided for a short period of time. Thus, this feature is
incorporated by those customers who are required to travel a lot and most of the time stay away
from homes. Therefore, there basic concern is about safety and security. Moreover, it becomes
important for NH Hotel Group, to provide appropriate services according to the customer’s
satisfaction (Chang and Busser, 2020).
Food and Beverages: This is the basic need of a human being and it is the prime role of
companies who are under hospitality industry to carters the needs and requirements of customers.
This includes an array of different options to customers in the form of restaurants: it is
considered as a business unit, provides with food and drinks that are prominently eaten on the
premises and this can be fast food restaurants or a takeaway. Bars & Cafes: this provides with
an opportunity to customers to relaxing environment. However, in Bars, alcoholic drinks and soft
drinks are being sold whereas, in cafes, hot drinks along with light snacks are provided. Thus,
both the place provides with an environment where people can socialise.
P2 Range of operational and functional department of NH Hotel Group
NH Hotel Group, is one of the multinational hotel company which is operating its business
across the globe. The company is popularly known for its hotels, resorts, hospitality and other
services both in public as well as private sectors (Li and et. al., 2013). Thus, while talking about
both operational and functional department of the company, they are performing well in
establishing a positive relationship with customers. Moreover, this can be understood from the
points given below:
Operational Departments:
Housekeeping departments: Unlike other companies, this is the most important
department of NH Hotel Group because this department make sure that cleanliness is up to the
mark and guests have a pleasant stay in their hotel. Members of housekeeping has a functional
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