The Contemporary Hospitality Industry

The Contemporary Hospitality
Industry
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Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Different types of business within the hospitality industry and the diverse products and
services they offer........................................................................................................................3
P2 Range of operational and functional departments within a chosen hospitality business.......4
P3 Contribution of the hospitality industry to local, national and international economies........5
TASK 2............................................................................................................................................6
P4. Various operational roles among hospitality industry...........................................................6
P5. Skills required for the roles in hospitality industry as well as deficiency of current skills...7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
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INTRODUCTION
Hospitality industry is one of the emerging and fastest growing sector across the world and
its main objective is to provide quality service to customers in an appropriate manner. This sector
involves areas such as travel and tourism, food and beverages, accommodation and entertainment
as well. For the present report, Accor Hotels is taken into consideration. It is a French
multinational hotel and it operates in more than 100 countries. The organisation was founded in
the year 1960 by Paul Dubrule and Geraard Pellison. It has more than 2,80,000 employees and is
performing globally. The report will cover various forms of business in hospitality industry and
departments involved in this sector. In addition to this, contribution of hospitality industry to
local, national and international economy is analysed in the report. Moreover, there will be
discussion about internal and external environmental factors by using frameworks such as
PESTLE analysis and SWOT analysis. Later, it cover current trends within hospitality industry.
TASK 1
P1 Different types of business within the hospitality industry and the diverse products and
services they offer
Hospitality industry refers as a broad category of fields in service sector that includes event
planning, lodging, theme parts, transportation and, food and drink services. This industry also
includes restaurants, bars and hotels. There are number of business comes under the hospitality
sector which has been explained as below apart from their offerings:
Food and beverages: It is a largest segment of hospitality industry that offers around 50%
of meals eaten within the United State today. This business of hospitality industry is specialise in
preparing meals, beverages, snakes immediately as well as offering to customers on and off the
premises (Ann and Blum, 2020). For example: Nestle UK Ltd is a markets and manufactures of
food products that also provide quality in its Coffee and many other products. The Company
provides infant food, dairy, bottled water, breakfast cereals cookies, coffee, pasta, cakes,
desserts, cheese, and confectioneries.
Travel and tourism: It is another business that comes under the hospitality industry. This
type of business deals with services that are mainly related to moving persons from place to
place (Majid and et. al., 2019). There are different parts of travel and tourism business such as
buses, ships, trains, planes and so on. Main function of this business is to encourage large
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