Unit 1- The Contemporary Hospitality Industry

Unit 1- The Contemporary
Hospitality Industry
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Table of Content
Contents
Contents...........................................................................................................................................2
Introduction......................................................................................................................................3
LO1..................................................................................................................................................3
Examine the kinds of business within the hospitality industry and the merchandise or services
they offer......................................................................................................................................3
Explore the range of functional plus operational departments....................................................4
Contribution of hospitality sector to local, national as well as at an international level.............5
Assess the use of franchising and licensing that influences global economy..............................6
Discuss how franchising and licensing create an economic worth..............................................6
LO2..................................................................................................................................................6
Range of operational roles...........................................................................................................6
Discuss varied skills required within hospitality sector..............................................................7
Assess the skill gap in hospitality industry..................................................................................7
Impact of skill gap and way to solve them..................................................................................8
LO3 and LO4 Covered in PPT........................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................8
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Introduction
Hospitality sector is a wider term that cover various aspects such as lodging,
accommodation, entertainment and lot more as it helps in development of a nation and also it
offers various services in different sectors that increase the profitability (Ali and et.al., 2018). In
addition to this, the manager adopts various changes which ensure growth and sustainability in a
marketplace. This report is based on InterContinental Hotel Group which is a popular hotel chain
headquartered in United Kingdom. It provides several services such as restaurants,
accommodation, lodging and many more and deliver fast services which grab the attention of
customers within hospitality sector. It is spread across 100 countries and has approximately 5600
rooms and it generated 462 crores revenue. This report comprises of types of business and
product or services as well the skill that are offered in hospitality sector. This report also covers
SWOT and PESTLE analysis and also it includes potential and current trends which meet the
requirements by achieving business objectives.
LO1
Examine the kinds of business within the hospitality industry and the merchandise or services
they offer
Hospitality industry is a rapid growing industry which contribute towards the economic
development of the country as it provides great opportunities to individuals to pursue their career
in various fields such as event planning, travel and tourism and many more that provide a great
path of success in their career (Cheng and Chen, 2017). It helps in generating maximum revenue
by rendering different kinds of services among their clients at a global level. The different types
of services within hospitality sector are prescribed below:
Restaurant: These are combined with hotels that provide excellent kinks of food with
different flavours and varieties such as Mexican, Italian, Chinese which fulfil the requirements of
customers within hospitality sector.
Bars: Bars are another type that most demanded by younger generations as it provides a
drastic experience to their customers as well as nightclubs which provide various services such
as DJ party, awesome decoration in accordance to customers demand.
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