The Contemporary Hospitality Industry

This presentation provides an overview of the contemporary hospitality industry, including the various types of businesses, operational and functional departments within Grosvenor, and the contribution of the industry to the international, national, and local economies. It also discusses the different operational roles within the hospitality sector. References are provided for further reading.

The Contemporary Hospitality Industry

Table of Content
Introduction
 Various types of businesses in hospitality industry
 Range of operational and functional departments within Grosvenor
Contribution of international, national and local economies
Different operational roles within hospitality sector
Conclusion
References

INTRODUCTION
Hospitality industry is one of the fastest and leading industrial sector
which is engaged in the activities related to lodging, boarding,
accommodation, recreation, restaurant, sightseeing, transportation,
bar, club and more. These services are provided by organisations
engaged in hospitality sector satisfy large base of consumer needs
in highly qualitative manner.

Various types of businesses in hospitality industry
 Travel and tourism:
This organisation in hospitality industry engages in the services of providing
computation and transit facility to customers. In this different type of travelling
mode are included like train, flight, road, ship etc. It has been provided that this
entity in respective industrial sector significantly contributes their maximum
contribution in economy of United Kingdom along with offering high quality
services to consumers.
 Lodging:
This aspect within hospitality industry business mainly includes services like
breakfast, motels, hotels and more. Services in this are mainly for short span of
time to provide satisfaction experience to consumer. In this services are being
provided as per according to the consumer preferences and demand during their
stay in premises of organisation.

Cont….
 Restaurant:
This organizational pertaining hospitality sector mainly falls under food and beverage industry. In
this main aim is to satisfy consumer demand as well as need by offering them eating preferences.
In this diverse range of segments like eateries, cafes, quick service restaurant, fast food joint are
included.
 Pubs / clubs / bars:
It is also an essential aspect of hospitality in which consumer aim towards related to entertainment
are fulfilled in order to offer them comfort as well as relaxation. In this consumer want to spend
their time with family, peer acquaintances in order to fulfil needs of consumers.

Range of operational and functional departments within Grosvenor
Grosvenor mainly comprise of two different type of business unit that are back house and front house. In
this different type of operational functional departments are included and significantly contributed in
offering satisfaction to consumers in order to increase sustainability and profitability of organisation.
With their highly satisfied services these unit manage daily basis operations of respective organisation.
Mentioned below these two business units are defined in a descriptive manner:
 Front house:
This unit mainly involved operation segment functioning like housekeeping, front office, reservation
within Grosvenor hotel. In this, front house mainly conduct their services related to having direct
conversation with consumers. Thus in this as to perform efficient role high communication skill is
required in order to provide effective services to consumers as to offer them unique experience.

Cont…
 Back house:
This segment mainly includes operations like engineering, accounting and HRM. In this
HRM unit of entity mainly focus on recruiting highly skilled, potential, competent
individuals in order to perform daily basis operations. In addition to this HR unit is also
having responsibility to ensure that food and beverages are being provided to customers
in proper hygienic and healthy manner.

Hospitality sector is an evolving sector which creates several employment
opportunities for local individuals. This facilitates the growth of local and
national economies. It is regarded as the 5th largest sector of UK which
provides job opportunity to a total of 2.4 million individuals. This sector
has generated huge revenues equivalent to £90billion. Hospitality sector
has significantly capitalised on the trend of globalisation to give a boost to
the international economy. Further, franchising and licensing also make
their contribution for appraisal and establishment of hospitality
organisation within a specific country.
Contribution of international, national and local economies

Different operational roles within hospitality sector
There are different types of sectors that are conducting their operations in hospitality
segment and have aim to gain maximum opportunities to increase organisation
profitability at greater extent.
 Housekeeping:
In this process unit manage and maintain organizational sites and surroundings as to
provide comfortable, clean and feasible environment to consumers. This
department within hotel also aid respective organisation to get maximum loyalty
from consumers as to provide consumers with the facilities like banquet hall,
fitness care, spa conference of high quality.

Cont…
Sales and Marketing:
It is most important unit as it engage in the operations of managing organisational overall sales ratio. In terms
with Grosvenor entity manager with the application of marketing schemes, strategies and programs aim towards
maximizing entity share in respective industrial sector. In addition to this, sales and marketing department with
the assistance of promotional tools and techniques increase company overall sales in effective way.
Front desk facilities:
This department directly connect with consumers and make positive interaction with guest on daily basis in
order to provide facilities related to bookings. In addition to this unit also engage in the services of resolving
consumer complaints with the assistance of efficient communication with the help of this Grosvenor maximize
their market image and ensure their long-term sustainability in hospitality.

CONCLUSION
In accordance with the discussion, it is stated that hospitality sector is one of the most
evolving industries within the corporate world. In addition to this, it has been determined
that this sector constitutes operational as well as functional departments that work in sync
to obtain favourable outcomes for the company. Apart from this, it is recognised that
there are a number of skills that are necessary for carrying out the roles within the
confines of hospitality sector.

References
 Hall, C.M., Razzaq, N.H.A. and Prayag, G., 2020. Introduction to halal hospitality and
Islamic tourism. The Routledge handbook of Halal hospitality and Islamic tourism,
pp.1-18.
 Robaki, G., Papaioannou, A., Yfantidou, G., Kourtesopoulou, A. and Dalakis, A., 2020.
Organizational Culture and Business Performance in Tourism and Hospitality Industry:
The Case of a Luxury Tourist Resort. In Cultural and Tourism Innovation in the Digital
Era (pp. 533-542). Springer, Cham.