Unit 1 - The Contemporary Hospitality Industry

Unit 1 - The Contemporary
Hospitality Industry

Table of Content
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
P1- Different types of business within Hospitality industry......................................................3
P2 different function and operations in Hotels ..........................................................................4
P3- Contribution of the hospitality industry to local, national and international economy........5
P4- Diffraction operational roles within the hospitality industry..............................................6
P5-Skills requirement for the role within the hospitality industry and current shortage of the
skills ...........................................................................................................................................7
P6- impact of external factors of the business...........................................................................8
P7- Swot analysis to Asses the companies strength and their weakness..................................9
P8- Current trends in Hospitality Industry................................................................................10
CONCLSUION .............................................................................................................................11
REFERENCESS............................................................................................................................12

INTRODUCTION
The Hospitality operation management programs offer the business skills and acumen
to work in a wide range of area within this multifaceted industry. Those areas include front
desk management, housekeeping operations, food & beverage management and human
resources planning.
This report will cover case study of Haven Hotel London which top Canadian hotels
who are having presence in all over the world. This report will discuss types of businesses
within hospitality industry and product which they offer. It will discuss operational and
functional department within the Haven Hotel and also explain the contribution of the Hotel
to the economy of the country. This report will analyze the different operational roles and it
will also conclude the impact of external factors to develop this industry. It will include SWOT
analysis to know strength and weakness of the Haven Hotel.
MAIN BODY
P1- Different types of business within Hospitality industry
Hospitality industry include various business who have different function and different
services. This industry covers Restaurant; Pubs, bars and nightclubs, Hotels, clubs and many
more.
Food and beverages
the food and beverages sector is the part of the Hospitality industry and this sector
provides food and varieties of the drinks to their business and it is comprised the establishment
engaged in preparing the snacks, meals and beverages fro the immediate consumption by the
customers (Akhalaia and Vasadze., 2016). When the restaurant is the part of the Hotels the
services it renders ca enhance the guest experience by providing the excellent food and first
class customer services.
Travel and tourism
Travel and Tourism Deal with the services related to moving people from the place to
place through the different transposition like plan, bus, ships etc which are part of this sector .
Traveling include every things like accommodation , food and beverages and transportation
etc. an have collaboration with each sector in the hospitality industry. One of the major
function of the tourism companies is to attract people and encourage them to take the traveling

pack, when people travel , either for the business or the leisure, they spend money on
hospitality.
Lodging
Lodging means accommodation for the place to sleep for the more than 1 night, fancy
hotels, campground , motels and other business are the part of the Lodging. They provide the
place where people can stay and sleep over a night. The lodging business markets to the other
market segments such as the traveling business , long stay travelers ad the budget travelers and
the special travelers like people working with the government, military and the airlines etc .
Recreation
Recreation is any activity that people do for rest, relaxation, and enjoyment. The goal of
recreation is to refresh a person's body and mind (Armstrong, M., 2016). Any business that
provides activities for rest, relaxation and enjoyment, to refresh a person's body and mind is in
the recreation business.
The entertainment business which provides the shows such as the theater and the
movie's attraction which are places of the special interest of the visits such as the Zoos and
the Museums are the part of the Recreation business.
P2 different function and operations in Hotels
There are many different functions and operation which helps the Haven Hotel to gain
customers locality and competitive advantages in the market where they are operating their
business. Some of the operational areas like Front office, Housekeeping, security, HRM and
guest services are the main part of this company which run different different activities and
provide satisfaction to the guest so company can gain customers loyalty (Boella and Goss-
Turner., 2019).
Frond disk
This is the area where people come fro the inquiry about the Hostel and availability of
the hotel room. This is the department which makes first impress on the guest and provide the
services like provide them information and also confirm their booking. They also welcome the
guest when they arrived in the hotel this is their responsibility to communicate with them
properly and solve their problems if guest have query.
Housekeeping