Developing Operational Management Skills in Healthcare

This document discusses the roles and responsibilities of operational managers in healthcare practices, the importance of different personal skills in leadership, various theories of leadership and their application in healthcare, strategies for team development and conflict resolution in healthcare practice, and a plan for implementing change in healthcare provision.

Unit 10 Developing
Operational Management
Skills in HealthCare

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
P1 Describing roles and responsibility of operational managers in healthcare practices...........3
P2 Reason of different personal skills prioritizing leadership through different healthcare
practices.......................................................................................................................................4
TASK 2............................................................................................................................................5
P3 Describing different theory of leadership in terms of application to work role in healthcare
services........................................................................................................................................5
P4 Explaining how theory can support aligning style of management to context of healthcare
practices.......................................................................................................................................6
TASK 3............................................................................................................................................7
P5 Using theoretical models of leadership for contributing towards team development and
management within healthcare practice......................................................................................7
P6 Outlining various strategies for resolving conflict between individuals within healthcare
practice........................................................................................................................................8
TASK 4............................................................................................................................................8
P7 Produce a plan to implement change in an area of provision in healthcare practice.............8
P8 Describe the potential impact of the plan on service provision and outcomes for
individuals in healthcare practice..............................................................................................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Operation management refers to a part of essential functioning and provision of health services.
Operation management refers to an operation design and improvement of the system and
processes. It help to deliver healthcare services within organization. In the healthcare operation
management have and important role for improving and optimizing plans and schedules. They
are the one who can managed bed maximization and enhance the uses of healthcare facilities. In
this report, there is a discussion about role and responsibility of operational manager within
healthcare. There is also discussion about different personal skills which need to be prioritized in
leadership through various operational task. There is also a discussion about different theories of
leadership and how these theories can support management. There is also discussion about
leadership skills for the development of team. There is also discussion about different strategies
which are used to resolve conflict which are arise in between individual within healthcare
premises (Rydenfält, (2017)).
MAIN BODY
TASK 1
P1 Describing roles and responsibility of operational managers in healthcare practices
During Healthcare practice, there are some of the roles and responsibility of operational
manager which are going to be discussed further.
In any healthcare premises, there are different task in which operational management
need to perform in their day-to-day operations within hospital. They perform different task which
involves roles and responsibilities of operational manager. Operational manager are the one who
are responsible for the budget, operation and economic and financial goals along with objective
with efficient performance. They are the one who established procedure and policy for delivering
effective healthcare services to the patient which can lead to create better health improvement
and can provide effective outcome. Operational management can support high quality health care
services with partnering with other management of hospitals and healthcare professional team.
Operational managers need to manage the health care professional as a team which can lead to
provide work on effective delivery of healthcare services to the patient for their improved health.
Operational management have the responsibility to influence strategic decision which is related
with different functions of healthcare premises which can implemented in effective way for

effective delivery of services to patient for better outcome. There are having the responsibility to
resolve the operational issues which can in the implementation of different operations which
need to be resolve and should be analyzed in effective manner (Myron, (2017)). Operational
manager having the responsibility to carry out the operation in a cost-effective way. They are
having the responsibility to formulate the strategy and efficiently implement them. They are
having the responsibility to manage budget and forecast. They are also having the responsibility
to recruit, train and provide supervision to a staff members. They are also having the
responsibility to increase the quality of consumer services. They are having the responsibility to
resolve the issues which are in the any operation realted with healthcare premises. There is need
to implement the strategy in effective manner that can lead to create effective care to the patient
with effective delivery of healthcare.
P2 Reason of different personal skills prioritizing leadership through different healthcare
practices
There are different reasons due to which different personal skills are attached with
leadership. There are different operation task within healthcare practices which are going to be
discussed further.
Leadership is the one which can create the difference between struggling team and
effective team. Leadership provide the opportunity to be effective team to work inefficient matter
to provide reasonable and outstanding result (Dorval, (2021)).
As a leader in the healthcare industry, there is need to have some unique set of skill
which can help to improve and enhance the ability to work with more efficiently as a leader and
can enhance their skills continuously.
Prioritizing personal skill that is through different operational task within healthcare
practice can lead to create an effective team that can work effectively for higher productivity and
effective result.
Leadership have teamwork ability to deliver fast and easy services which can help to
provide improved outcome for the patient and results improvement of patient health. Due to
having different skill to a leader that can take finance minimizing process for mistake and errors
while delivering healthcare services to the patient and lead to create an impact for effective
result.

As the leader, they can make decision strategically which can be beneficial for delivering
of healthcare services effectively and on appropriate time which can lead to save patients life
(Lucas (2020)).
TASK 2
P3 Describing different theory of leadership in terms of application to work role in healthcare
services
Describing different theory of leadership with their application in healthcare practices.
There are different leadership theories which have many application to work role in health care
practices which are going to be discussed further.
Great man leadership Theory- This is the theory in which there is a person who born
with leadership trait. There are different characteristics of effective leader which includes
intelligence, knowledge, supervisory ability, integrity, initiative and self confidence. This can
provide better and effective management and operational style which can lead the team to work
on and achieve the goal. Such type of leadership Theory includes intelligence, personality and
ability to deal with any situation and can lead to create a effective outcome by delivering of
healthcare services to the patient for impact defective and improve health (Power, (2017)).
Transformational leadership Theory- This story is based on leadership approach for
healthcare. This is the one through which leaders are self-confident and self-aware. They are
having the ability to break professional boundary for developing their team multidisciplinary
approach for delivering of healthcare services for providing patient care. Such type of leader can
inspire and motivate their team member for proper delivery of healthcare services in healthcare
premises. Such type of leadership allows the follower to create an inspiration and new idea for
better health care setting and improved health of patient.
Behavioural theory- This refers to the consideration of delivery of healthcare and nursing
practices. This one can modify the attitude and responses of person and their behaviour. This is
useful in nursing practices while delivering of care and treatment. This theory have the ability to
deliver and change the attitude towards delivery of healthcare services which can influence the
behaviour of patient and healthcare provider both (Dahri, (2019)).

P4 Explaining how theory can support aligning style of management to context of healthcare
practices
Great man leadership theory can support the alignment of management style different
healthcare practices. This can build Intelligence and knowledge which can use this for healthcare
for delivering of effective healthcare services. Supervisory ability can help the leaders to
supervise every activity of delivering health care services which can provide analysis and
identification of improvement health of patient. Self confidence is also helpful to support the the
management in healthcare services for taking decisions regarding any delivery of healthcare
services to the patient for the improved health.
Transformational leadership theory can develop a shared vision which can help to deliver
healthcare services effectively. This theory also inspire and communicate effectively which is
highly necessary for delivering healthcare services to the patient. Communication plays an
important role to communicate with patient and health care professional regarding treatment and
effective care. Developing trust is also plays an important role for delivering health care services
which can lead to create enough trust within patient for taking healthcare services from a specific
healthcare provider. This enables to achieve effective health care services for improved health
(Cusson, (2020)).
Behavioral learning theory is the theory which can be used to change the behaviour of
patient regarding receiving healthcare services from service provider. Attitude and behaviour of
healthcare service provider need to be specific for effective delivery of treatment to the patient
which can lead to create positive outcome within healthcare premises. Behavioural theory can
stimulate unconditioned stimulus within time and can provide importance of the health care
facilities with a moral of staff members.
These all theories can support the management style for effectively delivering of
Healthcare services. These are the theory which can influence healthcare team for better work
performance and help to deliver effective healthcare to the patient for the improved health. This
can provide high benefit to patient for achieving improved health care services for their health
(Cavicchi, (2017)).

TASK 3
P5 Using theoretical models of leadership for contributing towards team development and
management within healthcare practice
There are different theoretical model of leadership which can contribute towards
management and development of team within healthcare practices. There are some of the
theoretical models which are discussed further.
Transformational leadership- This one is traditional style for leadership which focuses
on organization, supervision and group performance and to enhance performance of team. This is
the one which can provide the emphasis of team performance to achieve the goal with the help of
transformational theory. It allows to communicate effectively and creates unity within team
members and empower every individual to deliver healthcare services effectively.
Transformational leaders are having ability to motivate their team member to perform beyond
expectation with the help of the ability to influence attitude regarding delivering healthcare
services to the patient for their better health (Kutz, (2018)).
Result oriented leadership- There is a huge challenge for healthcare professional to deal
with complex settings of modern healthcare services which includes patient expectations, diverse
and changing needs and high cost for treatment and a new interventions. There is need to
communicate with patient for deciding to deliver such type of best resources with higher delivery
of healthcare quality which can help to improve patient health. Result-oriented leadership style
can focus on the process of specific role and skills which is necessary for desired result which
can enhance the team ability and their work performance.
Ethical leadership- Ethical leadership plays an important role in the healthcare premises
for delivering values and ethical healthcare services which can deliver effective outcome for the
patient health. This can influence the attitude of team member for delivering healthcare services
which should not be violating any rules and regulations or values while delivering healthcare
services to the patient. Through this, there is contribution in management and development of
team within healthcare practices for delivering of effective health care services for the patient for
the improved health.

P6 Outlining various strategies for resolving conflict between individuals within healthcare
practice.
There are different strategies which can use to resolve conflict which are there in between
individuals within healthcare practices which are going to be discussed further.
Implementing code of conduct as a policy- This is one of the best way to manage
conflict within healthcare process. This is the policy which need to be follow for establishing
professional code of conduct which allows to follow everyone. There is written different rules to
maintain discipline which offer to avoid the conflicts between individual in healthcare services.
With the help of such policy, it enables the conflict to get decrease and lower the levels before it
can involve or distract other staff members.
Avoiding- This is one of the best strategy which can help to minimize the conflict within
health-care premises. In this, there is need to ignore or withdraw from the conflict and to work
according to rules and regulation. This can help individual to avoid the conflict that can be
between individuals within healthcare premises. This is the best way to minimize the chance of
conflict within workplace and to run the healthcare services in effective way.
Compromising- This is the strategy which is used when conflict has been arisen and there
is need to resolve the conflict without making any more damage while delivering of effective
health care services to the patient. This allows to work on compromise and to manage the
conflict by satisfy individual in best way regarding conflict. There is need to manage the conflict
by compromising with each other argument with some specific agreement (Bahadori, (2018)).
TASK 4
P7 Produce a plan to implement change in an area of provision in healthcare practice
By the time, there is increase in the cost for access in healthcare services but there is no
increase in the quality of health care services. In context to this, there is need to implement
change within healthcare organization for providing better quality of healthcare services to the
patient for the improved health. In relation to this, there is a need to make plan with the help of
Change management that can help efficiently for implementing change in the healthcare
organization. In context to this, there is need to follow principle of implementing change. It can
be highly associated with adapting change by healthcare professionals and patient for increase in
quality of care. There is need for proper planning for implementing change within healthcare

premises for effective and quality of service delivery to patient. In context to this, there are some
of the steps which are necessary for implementing change. There are certain elements which can
interrupt the implementation of change in organization and need to deal with such element
efficiently with the help of effective leadership.
Shared vision- When there is any change in the healthcare premises, there is need to
analyse the need for change which can provide the information whether such type of change is
functioning in the healthcare premises or not. For this, there is need to engage in strategic
planning, developing a vision, statement by sharing vision to healthcare professional. This can
provide the information about agree or disagree on the change. This can help to identification of
resistance which can be there during implementing change within healthcare premises for
providing quality of care.
Effective leadership- Effective leadership is highly necessary for implementing change in
successful manner. Transformational change or any other change needs effective leadership to
understand, support, explain and making agree to the other professionals which can lead to create
a high percentage of success of change within healthcare organization.
Organizational culture supporting change- Organizational culture play an important
role in supporting or avoiding the change within healthcare premises. Culture is the one which
have the power to accept or reject the change within organization which depends on criteria of
change. So, there is need to make a plan or a strategy which can implement in such a way that it
should not negative impact the organizational culture and can get supported by the organizational
culture for implementing effectively.
Dealing with resistors- In every organization where there is implementation of change,
there are different resistors which resist the change within organization. Due to some specific
reason which can either be personal or professional. So, there is need to effectively deal with
resistors that can help to avoid the resistance during implementation of change within
organization. For this, there is need to identify the reason behind the assistance of the
implementing change in the healthcare premises. Leaders have the power and source to get the
information which can highly able to provide the information about the cause of resistance for
implementing change in the Healthcare premises. There is need to deal effectively. So that
resistor can avoid the resistance and provide the path to implement change within organization.
There is need to deal effectively with resistant who are resisting the implementation of change

within an organization. There is need to fulfill their aspect and to identify the reason due to
which they are resting change. There can be reason of change in work schedule and work process
which can one of the main reason for resisting change within Healthcare premises. Healthcare
professional are comfortable with their previous routine which leads to provide them easiness for
delivering of Healthcare services. Due to the implementation of change, there can be changed in
their routine and their schedule can be changed which can lead to make them effort for delivering
of Healthcare services which creates resistance towards change.
Implementing change with Communicate- For implementation of change, there is a need
to communicate with every individual of the healthcare premises. Through communication, it
can provide proper information related to change in positive aspect to accept the change in the
Healthcare premises.
Foster a team culture- By providing proper information, it allows team member to focus
on the goal which is related with implementing change that can be associated with to help and
support the vision to find the objective in minimum time. This can empower individual to
perform their best to achieve the goal and can help in in implementing change.
P8 Describe the potential impact of the plan on service provision and outcomes for individuals in
healthcare practice
There are different potential impact of the plan on the delivery of healthcare services and
the provision which can directly impact the outcome for individuals within healthcare practices.
There are some of the impact which are going to be discussed further.
Improvement in delivery of Healthcare services- Due to implementing change within the
healthcare premises, this enable to created impact on delivering of quality care services due to
change. It has enhanced the delivery of healthcare services to patient in better and effective
manner. Due to implementation of change, it can be observed that there is an organized
management which can lead to provide delivery of healthcare services smoothly. There is very
less paper works for receiving health care services for the patient. This allows healthcare team
members and healthcare professionals to effectively delivery of Healthcare services to patient.
Due to smooth management, it allows healthcare professionals to enhance their delivery of care
for the patient and help to deliver improved care for improved health.
Effective communication- Due to implementation of change within the healthcare, it
allows healthcare professional to direct communicate with patient and their family members.

Through communication, it allows healthcare professional and family member to establish a
better relationship which help to deliver effective healthcare services to the patient for their
improved health. Effective communication enhance the delivery of care and reduce the
communication gap. Due to this, previously healthcare professional and patient have faced
different challenges due to communication gap. This was regarding paper work and providing
medication on time. Due to reduction in the communication gap and improved communication
help healthcare professional and a patient's family member to get effectively communicate to
healthcare services and to receive better care.
Positive impact of delivery of Healthcare services- There is implementing change within
the healthcare premises, allows healthcare professional to effectively deliver healthcare services
to the patient. This allows them to provide better delivery of healthcare services which provides
improvement within patient. Due to implementation of change within an organization, there is a
smooth delivery of healthcare services which allows patient you receive without any hindrance
or resistance. Implementation of change within healthcare premises influence healthcare provider
to enhance their quality of services which can directly provide the positive impact on patient
health and this lead to help in health improvement. Due to implementation of change, it can
observe that there is enhancement in different scales which is provided to healthcare professional
as a training. This training help them to used there learning process for delivering of effective
health care services and enhance their knowledge. Due to this training, healthcare professionals
can directly provide benefit to patient who is receiving healthcare services from healthcare
provider.
Positive outcome- Due to implementation of change, it can easily observe that there is
improvement in the delivery of quality care. It can also observed that there is delivery of
treatment and care smoothly to the patient. This provides easy access to quality of care to the
patient and they can easily receive better treatment. It can easily observe that there is
improvement in management of the healthcare premises which provides patient satisfaction
regarding receiving healthcare services. Due to paperwork reduction, it allows patient and their
family for easy paper work which is also necessary for maintaining record of the patient related
with their health and their administrative treatment. So, due to change, it allows patient and their
family member for smooth procedure which allows them to avoid the extra work of this
procedure and provide benefits for implementing change.

These are some of the potential impact implementing change plan within health Care
services for providing quality of care to the patient. There are many benefits to the healthcare
provider and patient which can able to deliver healthcare services in effective way to large
number of populations.
CONCLUSION
From above discussion, it can be concluded that there is need of implementing change
within organizations to provide effective care and improvement in quality of care. There is also a
need for a effective leader who can implement the change within organization. In this report,
there is discussion about required competencies for operational manager in healthcare premises.
There is also discussion about the leadership theory which is helpful in operational management
within healthcare premises. In this report, there is discussion about leadership skills for
managing team within healthcare premises. There is a discussion about the plan for
implementing change within healthcare practices and also impact of the plan on service
provision and there is discussion about the outcome within healthcare practices.

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