Research Methods and Talent Management in Hilton Hotel

This report examines the impact of talent management on the performance of Hilton Hotel. It includes a research proposal, literature review, primary and secondary research methods, and analytical tools for data analysis.

Unit 11 – Research
Project

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
P1 Produce a research proposal that clearly defines a research question or hypothesis
supported by a literature review..................................................................................................1
P2 Examine proper research method and organised primary as well as secondary research......3
P3 Organised primary and secondary research by adopting a proper method for business
research project that determine cost, access as well as ethical issue...........................................4
P4 Apply appropriate analytical tools analyse research findings and data..................................5
P5 Communicate research outcomes in an appropriate manner for the intended audience.50015
P6 Reflect on the effectiveness of research methods applied for meeting objectives of the
tourism or hospitality research project......................................................................................16
P7 Consider alternative research methodologies and lessons learnt in view of the outcomes.. 17
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18

INTRODUCTION
Talent management is one of the crucial part of organisation that is significant in order to
successfully and effectively carry out business practices. This is essential in order to increase
performance and capability of business as well as attaining desired goals and objectives. Talent
management practices of business assist in successfully managing talented employees of
business and enhancing their performance to attain business objectives. In hospitality industry, it
is important for company to successfully managing talented workforce so that different activities
can be completed in right time (Gallardo-Gallardo, Thunnissen, and Scullion, 2020). This report
is based on Hilton hotel. This is one of the well known hotel chain in global brand and providing
effective products and services to customers in order to meet with customer needs. This
organisation was developed in year 1919 and founder of Hilton organisation is Mclean, Virginia,
U.S. Hilton hotel is providing its products and services to global market area. This report
includes information regarding the concept of talent management and its different aspects. In this
primary and secondary research is determined as well as different analytical tools has been
considered.
MAIN BODY
P1 Produce a research proposal that clearly defines a research question or hypothesis supported
by a literature review.
Aim
To examine the impact of talent management on performance of an organization. A study
on Hilton hotel.
Objectives
 To enhance the understanding about talent management within hospitality sector.
 To determine the impact of talent management on performance of Hilton hotel.
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 To identify the issues faced by organization regarding talent management and ways to
overcome from them.
Questions
 What is the understanding about talent management within hospitality sector.
 What are the impact of talent management on performance of Hilton hotel.
 What are the issues faced by organization regarding talent management and ways to
overcome from them.
Literature review
To enhance the understanding about talent management within hospitality sector.
According to point of view of (), it has been assess that it is necessary to increase
understanding level of talent management within hospitality sector for conducting different
practices in an appropriate manner (Anlesinya and Amponsah-Tawiah, 2020). Talent
management is determined as a step that is taken by business organisation in order to
appropriately manage practices related to company. It signifies procedure of handling talent of
workforce of organisation in addition with considering correct decision that helps in retaining
knowledgeable subordinate for long period of time. The appropriate talent administration
practices of Hilton Hotel will be capable to choose right or capable subordinate for conducting
different practices within business organisation. This is determined as a significant part of
organisation that imposes direct effect on company and successfully executing task of company.
Talent management is necessary to conduct different kind of practices that help in retaining
talent or competence of subordinate within company in order to achieve goal in timely manner.
This is important in enhancing performance level of company by improving and retaining
employees for a longer period of time. For talent management, it is necessary to and conduct
tactics related to talent ministration in hospitality industry.
To determine the impact of talent management on performance of Hilton hotel.
According to point of view of (), it is necessary to determine the effect of talent
administration on performance of Hilton Hotel. The talent management imposes direct effect on
performance level of Hilton Hotel because it is necessary for business organisation to recruit
talented or competent subordinate in order to conduct different activity in an appropriate manner.
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If the employees perform their work in better way than it is easy for them to achieve goal as well
as objective in timely manner (Meyers and et.al., 2020).
To identify the issues faced by organization regarding talent management and ways to
overcome from them.
As per point of view of (), to assess the issue that is confronted by business organisation in
respect of talent administration and there are different ways to overcome from them like there are
various issues which is faced by management team in order to conduct different activity in
proper manner. If the HR manager of organisation recruits talented subordinate then they
perform their work in proper manner and conduct different things in according to need of
customer. Therefore, it is necessary for HR manager to confront issue related to recruiting right
candidate, providing training and appraisal to them and many more. And, their main purpose is
to overcome from these issues for conducting different task in better way.
P2 Examine proper research method and organised primary as well as secondary research
There are various kinds of research measure that help organisation to gather appropriate
data as well as information for conducting business practices (Shet, 2020). In addition to this, it
is important for investigator to determine and assess both primary and secondary research for
assessing most appropriate data and information to organise practices related to research.
Therefore, primary and also secondary research is going to be mentioned below:
Primary research is determined as a strategy for collecting data and information that
assists in assessing and also assembling valuable information that provide direction related viable
examination. This kind of information is determined as a first given data & information collected
by specialist and it is determined as a proprietor of information. There are various strategies used
in collecting important data by adopting different kind of source such as survey, questionnaire,
by using different kind of meeting and many more. In addition to this, the advantage or benefit of
primary source for collecting information is it is important strategy and tactics that result in
having more appropriate information which is necessary for researcher to conduct it in proper
way. It is also considered as a extravagant tool for collecting information that assists in collecting
information for performing different task in proper way.
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Secondary research is determined as a tactic for collecting information that utilise and
also assemble information is collected which is auxiliary data collected by scientist related to
surface. There are various factor helps in collecting this kind of information by using different
sources such as books, diaries, government paper, online data and many more (Meyers, 2020).
These techniques are determined as a simple and most appropriate approach to collect data. The
main disadvantage related to secondary information is that it is entirely depend upon primary
source to collect relevant data. In assistance of this, the data or information which is collected by
secondary source is not too accurate. Therefore, the information which is collected by this source
is not suitable as per necessity.
P3 Organised primary and secondary research by adopting a proper method for business research
project that determine cost, access as well as ethical issue
There are different aspects related to project that required to be determined by researcher
as it result in imposes direct effect on practices related to research. It is important to determine
ethical issues in order to conduct a different kind of functions related to business research in an
appropriate manner. There are different kinds of element or factor that is going to be mentioned
below:
Cost it is determined as a fundamental concept that is necessary for conducting research
in proper way for providing direction related to practices of research (Kravariti and Johnston,
2020). The analyst focuses on providing satisfactory measure related to assets and conduct
different activities in successful manner and they focus on exploring research that help in
achieving positive outcome in future period of time.
Access in reference of assortment related to data as well as information that are applied to
explicit branch connected to knowledge, legitimate that must be access. In addition to this, the
researcher focuses on conducting different activity of business organisation in an appropriate
manner by ascertain data and information.
Ethical issues this signifies ethical standard, values as well as many more. During
examination, the specialist focuses on follow standard in order to conduct different activity in
proper way. In addition to this, the researcher emphasize on adopting data or information from
respondent for performing different activity in proper way. To handle or manage different kind
of moral issues, the analyst focuses on follow moral standard for instance privacy,
confidentiality, as well as authenticity and many more.
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P4 Apply appropriate analytical tools analyse research findings and data.
It is essential for investigator to select and consider most effective tool in order to analyse
research finding or data. There are different methods and way that could be consider by findings
and data analysis. It is significant for researcher to consider most effective and appropriate way
that will help in taking better decision as well as carry out research practices in most significant
and effective manner (Asplund, 2020). In this investigation researcher is considering 40
respondents that are employees of Hilton hotel company.
Questionnaire
Name –
Age –
Contact number –
1. Do you have understanding regarding the concept of talent management?
 Yes
 No
2. According to your views what are the impact on talent management practices on overall
performance of Hilton hotel?
 Enhancing performance
 Gaining competitive edge
 Increase job satisfaction
 All of the above
3. Do you consider that Hilton hotel have to face different issues for successfully and
effectively performing talent management activities?
 Yes
 No
4. As per your point of view what are the major issues that is faced by organisation in order
to carry out talent management practices?
 Less support form employees
 Reduction in performance of business
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 Increase in employee turnover rates
 All of the above
5. Do you feel that Hilton hotel needs to take correct actions in order to successfully deal
with the issues of talent management practices?
 Agree
 Disagree
6. What are the different methods and approaches that could be consider by Hilton hotel in
order to successfully overcome issues of talent management?
 Managing diversity
 Monitoring health and safety
 Personal and professional development plan
 Developing leaders
 All of the above
7. Do you consider that talent management practices will lead to have positive impacr on
performance of organisation?
 Yes
 No
8. According to your views what are the major benefits that could be attain by Hilton hotel
by successfully conducting talent management practices?
 Increase in business performance
 Improvement in employees productivity
 High revenues
 Reduce conflicts and issues
 All of the above
9. Do you have any suggestion for Hilton hotel in order to enhance talent management
practices for increase performance of business.
Theme 1 – Understanding regarding the concept of talent management.
1. Do you have understanding regarding
the concept of talent management?
Frequency
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 Yes 35
 No 5
Interpretation – From the above shown information it has been analysed that majority of
respondents have clear understanding regarding the concept of talent management. This is refer
as the process through this company can manage it employees as well as enhance its overall
performance. It has been determined that out of 40 respondents 35has respondents in positive
manner that yes they have understanding about the concept of talent management. Where as only
5 respondents out of 40 have responded in negative manner that they do not have information
about talent management.
Theme 2 – The impact on talent management practices on overall performance of Hilton hotel.
2. According to your views what are the
impact on talent management practices
on overall performance of Hilton hotel?
Frequency
 Enhancing performance 5
 Gaining competitive edge 10
 Increase job satisfaction 10
 All of the above 15
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Interpretation – As per the above shown graphical representation it has been analysed that talent
management practices will lead to have major impact on business performance. Through the
collected data it has been analysed that 5, 10 and 10 respondents consider that talent management
will have impact on enhancing performance, gaining competitive edge and increasing job
satisfaction respectively. Where as other 15 respondents feel that all of the above mention factors
are crucial and it will have major impact on overall performance of business.
Theme 3 – Hilton hotel have to face different issues for successfully and effectively performing
talent management activities.
3. Do you consider that Hilton hotel have
to face different issues for successfully
and effectively performing talent
management activities?
Frequency
 Yes 30
 No 10
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Interpretation – According to collected information it has been analysed that most of the
respondents feel that Hilton hotel have to face different issues and problems in order to
successfully and effectively performing talent management activities. Out of 40 respondents 30
has responded in positive manner where as other 10 respondents has answered in negative
manner that they do not feel respective organisation have to face different issues and problems.
Theme 4 – The major issues that is faced by organisation in order to carry out talent management
practices.
4. As per your point of view what are the
major issues that is faced by
organisation in order to carry out talent
management practices?
Frequency
 Less support form employees 10
 Reduction in performance of business 5
 Increase in employee turnover rates 10
 All of the above 15
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Interpretation – There are major issues that is faced by organisation with the motive of carrying
out talent management practices in effective and significant manner. It has been analysed that out
of 40 respondents 10, 5 and 10 respondents consider organisation will face issues of less support
form employees, reduction in performance of business and increase in employee turnover rates
respectively. All of these are major issues and it will have significant impact on overall
performance and capability of business to attain desired goals. Where as other 15 respondents
feel that all of the above mention factor are crucial and they can be consider as the major issues
that will be faced by company to carry out talent management activities.
Theme 5 – Hilton hotel needs to take correct actions in order to successfully deal with the issues
of talent management practices.
5. Do you feel that Hilton hotel needs to
take correct actions in order to
successfully deal with the issues of
talent management practices?
Frequency
 Agree 30
 Disagree 10
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Interpretation – Through the above shown graphical representation it has been determined that it
is crucial for organisation to take correct actions with the motive of successfully dealing with the
issues of talent management practices. As per the above collected data it has been determined
that most of the respondents that is 30 out of 40 agrees that respective organisation needs to take
correct actions. Where as other 10 respondents does not agree with the statement and
organisation does not need to take correct actions of dealing with the issues of talent
management practices.
Theme 6 – Different methods and approaches that could be consider by Hilton hotel in order to
successfully overcome issues of talent management.
6. What are the different methods and
approaches that could be consider by
Hilton hotel in order to successfully
overcome issues of talent management?
Frequency
 Managing diversity 5
 Monitoring health and safety 5
 Personal and professional development
plan
10
 Developing leaders 10
 All of the above 10
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Interpretation – As per the above shown data it has been analysed that there are different
methods and approaches that could be consider by organisation for overcoming with the issues of
talent management practices. According to collected data 5, 5,10 and 10 respondents consider
that it is significant for respective company to manage diversity, monitoring health and safety,
personal and professional development plan and developing leaders. Where as other 10
responded feel that all of the above mention factors are important in order to successfully or
effectively deal with the issues.
Theme 7 – Talent management practices will lead to have positive impact on performance of
organisation
7. Do you consider that talent
management practices will lead to have
positive impact on performance of
organisation?
Frequency
 Yes 35
 No 5
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Interpretation – It is crucial for business to consider talent management practices as it will lead to
have positive impact on overall performance of organisation. Through the above collected data it
has been determined that most of the responded that is 35 out of 40 has responded in positive
manner and answered with Yes. Where as other 5 respondents out of 40 does not feel that it will
lead to have positive impact on performance of organisation.
Theme 8 – The major benefits that could be attain by Hilton hotel by successfully conducting
talent management practices
8. According to your views what are the
major benefits that could be attain by
Hilton hotel by successfully conducting
talent management practices?
Frequency
 Increase in business performance 4
 Improvement in employees
productivity
10
 High revenues 5
 Reduce conflicts and issues 6
 All of the above 15
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Interpretation – Through the above shown graphical representation it has been analysed that
there are number of benefits that could be attain by organisation by successfully conducting
talent management practices. As per the collected data it is determined that 4, 10, 5 and 6
respondents consider that increase in business performance, improvement in employees
productivity, high revenues and reduction in conflicts or issues respectively. Where as other 15
respondents feel that all of the above mention elements are crucial and benefits of successfull
talent management practices.
Theme 9 – Suggestion for Hilton hotel in order to enhance talent management practices for
increase performance of business
9. Do you have any suggestion for Hilton hotel in order to enhance talent management
practices for increase performance of business.
Interpretation – Yes, It is suggested that Hilton hotel needs to provide proper training to its
employees so that they can successfully and effectively perform required set of business
practices. Training and development of employees will assist in enhancing performance as well
as capabilities of employees to carry out business task and activities in effective manner.
Through training and development activities respective company will be able to enhance talent
management practices and assist in increasing overall performance of business.
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P5 Communicate research outcomes in an appropriate manner for the intended audience.500
Theme - To enhance the understanding about talent management within hospitality
sector.
It has been analysed that talent management process is very crucial and important with in
hospitality sector as it will assist in conducting required set of business practices in better and
accurate manner. Talent management practices in hospitality sector is effective for identifying
and developing talented people that have positive attitude and capability to conduct required set
of task in better manner. This is essential for business with the motive of accomplishing desired
goals and objectives (Son and et.al., 2020). Through effective and significant talent management
practices in hospitality sector, capability and potential of employees will be enhanced and they
are able to conduct required set of task in effective way. This will have positive impact on
business as it will lead to provide accurate guidance to employees for performing business task
and activities in effective way.
Theme - To determine the impact of talent management on performance of Hilton
hotel.
It has been determined that talent management practices of business will have major
impact on performance of Hilton hotel. It is essential for organisation to take correct and accurate
action which will lead to increase in performance and productivity of business. Talent
management activities play crucial role in enhancing performance of Hilton hotel as well as
assist in attaining desired goals and objectives. Through talent management activities respective
company will be able to provide correct direction to company which will lead to help in
increasing performance of business and increasing capability of employees to carry out task in
required manner. This will lead to have direct impact on performance and productivity of
business. It is significant for Hilton hotel to conduct talent management activities in effective
manner as well as attracting highly talented employees. This will assist in gaining competitive
edge over other rival companies.
Theme - To identify the issues faced by organization regarding talent management
and ways to overcome from them.
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It has been identified that there are number of issues and problems that is faced by
organisation regarding to talent management activities. The major issues that has been identified
in order to successfully conduct talent management practices are lack of support for employees.
There are various issues that will not support business in implementing talent management
practices and it will have major affect over business. due to lack of support form employees
Hilton company is not able to conduct business practices in effective manner and it will have
major affect over capability and potential of employees. it is important for respective company to
successfully overcome with the issues and enhance business practices. There are different ways
that will assist in overcome the issues of talent management as well as help in attaining desired
goals. It is essential for Hilton hotel to consider right and accurate steps for successfully
overcome with the issues as well as managing business activities correctly. Personal and
professional development can be consider as effective method in order to overcome with the
issues of business and enhancing organisational task in significant manner (Harun, N., Mahmood
and Othman, 2020). Company needs to develop effective leadership practices that are able to
provide right and accurate direction to employees in order to manage business practices
significant and enhancing employees practices.
P6 Reflect on the effectiveness of research methods applied for meeting objectives of the tourism
or hospitality research project.
I have analysed that there are different methods and approaches for collecting and gathering
data. It is essential for investigator to consider correct or accurate methods in order to find more
appropriate data for attaining desired results. To finish this exploration project I have thought
about both essential and auxiliary strategies. Both of these are successful technique and help me
in social occasion data and information. Primary method of data collection is huge for gathering
unique and totally new data that is never utilized. This type of data is never used by other
investigator and it will help in finding accurate data as per the requirement of topic. Secondary
method of data collection encourages me in gathering information in less expense or time. This
strategy for research has been helpful for expanding my abilities alongside this taking right
choice which is huge for improving my exhibition and directing examination rehearses
effectively. Secondary data is significant for providing data and information in less time.
Through this I was able to gather more information and data in less cost and time. It is very
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important for an investigator to consider both primary and secondary methods of data collection
as it will help in finding more data and information as well as taking better decision.
P7 Consider alternative research methodologies and lessons learnt in view of the outcomes.
There are different research methodologies that could be consider by investigator in order to
successfully and correctly carry out research practices. Alternative research methodologies that
could be consider by research is talk with technique (Harun, N., Mahmood and Othman, 2020).
Through this exploration strategy examiner will have the option to accumulate data by
straightforwardly speaking with reacted just as looking for data for direct examination rehearses.
Interview should be possible by vis-à-vis meet or telephonic meeting. This aid assemble direct
data structure respondents. Interview is one of the effective method that will help in finding more
appropriate and accurate data about the topic as well as assist in taking better decisions.
CONCLUSION
From the above report it can be concluded that talent management is one of the crucial part
of organisation that helps in successfully and effectively conducting business practices. It is
important for organisation to effectively conducting talent management practices as well as
influence performance and capabilities of employees. There are different methods and
approaches that is consider by investigator in order to find correct or accurate data.
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REFERENCES
Books and Journals
Gallardo-Gallardo, E., Thunnissen, M. and Scullion, H., 2020. Talent management:
Context matters.
Anlesinya, A. and Amponsah-Tawiah, K., 2020. Towards a responsible talent
management model. European Journal of Training and Development.
Meyers, M.C. and et.al., 2020. HR managers’ talent philosophies: prevalence and
relationships with perceived talent management practices. The International Journal of Human
Resource Management, 31(4), pp.562-588.
Shet, S.V., 2020. Strategic talent management–contemporary issues in international
context. Human Resource Development International, 23(1), pp.98-102.
Meyers, M.C., 2020. The neglected role of talent proactivity: Integrating proactive
behavior into talent-management theorizing. Human Resource Management Review, 30(2),
p.100703.
Kravariti, F. and Johnston, K., 2020. Talent management: a critical literature review and
research agenda for public sector human resource management. Public Management
Review, 22(1), pp.75-95.
Asplund, K., 2020. When profession trumps potential: The moderating role of
professional identification in employees’ reactions to talent management. The International
Journal of Human Resource Management, 31(4), pp.539-561.
Son, J. and et.al., 2020. Double-edged effect of talent management on organizational
performance: the moderating role of HRM investments. The international journal of human
resource management, 31(17), pp.2188-2216.
Harun, N., Mahmood, N. and Othman, S., 2020. The effect of talent management factors
on teacher’s leadership at the secondary schools. Management Science Letters, 10(1), pp.225-
234.
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