Impact of Workplace Discrimination on Employee Productivity

This research project focuses on studying the impact of workplace discrimination on employee productivity. It includes a literature review, research methodology, data analysis, and recommendations for addressing workplace discrimination. The research is based on Maybourne Hotel Group, a luxury hotel company in London, and aims to provide insights into the effects of discrimination on employee performance.

Research Project

Table of Contents
CHAPTER 1 INTRODUCTION.....................................................................................................1
Research Aim .............................................................................................................................1
Research Objectives....................................................................................................................1
Research questions......................................................................................................................1
CHAPTER 2 LITERATURE REVIEW..........................................................................................2
CHAPTER 3 RESEARCH METHODOLOGY..............................................................................4
Types of investigations....................................................................................................................4
CHAPTER 4 DATA ANALYSIS...................................................................................................5
Questionnaire...................................................................................................................................6
CHAPTER 5 RECOMMENDATION AND CONCLUSION......................................................12
REFLECTION...............................................................................................................................13
REFERENCES..............................................................................................................................14

CHAPTER 1 INTRODUCTION
Talent management refers to a constant process which involves attracting, hiring high
quality employees, enhancing their skills and keeps on motivating them to improve their
performance in companies. Talent management focuses on creating and developing enhanced
workforce so that companies can achieve their planned targets on time with higher performance
and sustain in long run(Crowley-Henry and Al Ariss, 2018) . The research project is based on
workplace discrimination which refers to have a discrimination at workplace which is based on
gender, religion, race, colour, disabilities etc. Workplace discrimination occurs when employees
and job candidate is treated unfavourably due to various discrimination factors. It is illegal to
discriminate employees on these factors(Paisey and Paisey, 2018) . The factors creates an impact
on company's efficiency as well as on performance of employees. Research report is based on
workplace discrimination of Maybourne Hotel Group that is a hospitality and hotel company
operates in luxury hotels in London. Maybourne Hotels Group operates in providing legendary
luxury hotels to its customers located in London. The below research project includes literature
review, research methodology, data analysis, recommendations and conclusion along with its
reflection.
Research Aim
“To study the impact of workplace discrimination of employee's productivity.”
Research Objectives
 To study the concept of workplace discrimination.
 To determine the impact of workplace discrimination of performance of employees.
 To examine the various methods and approaches that could be employ by entity to deal
with concept of workplace discrimination.
Research questions
 Explain the concept of workplace discrimination.
 What is the impact of workplace discrimination on performance of employees?
 What are methods and approaches that can be used by company to deal with workplace
discrimination issues?
RATIONALE OF RESEARCH
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The main purpose of carrying out current research investigation is to analyse and explore
various factors of workplace discrimination which affects performance of employees of
Maybourne Hotels Group(Ambrosius, 2018). It provides wide information to research which
helps in enhancing performance of employees in their hotel. This research will support them in
analysing and determining issues and factors accurately. As this research is beneficial for
Maybourne Hotels Group in dealing workplace discrimination and enhancing the performance of
employees in their hotel.
CHAPTER 2 LITERATURE REVIEW
 To study the concept of workplace discrimination.
As per the viewpoint of Sarah Benstead, 2018, workplace discrimination refers in making
inequality against employees or job applicants. Workplace discrimination occurs when
employees or job applicants are unfavourably treated in companies due to their age, disability,
national origin, race, skin, religions, gender and genetic information(O’Connor, and Crowley-
Henry, 2019). It is unfavourable and illegal to discriminate based on these characteristics while
hiring and on boarding in workplace. Civil Rights Acts of 1964 defines and makes it unlawful to
discriminate in hiring, discharge, promotion, referral and others factors of employment. As a
result workplace discrimination affects performance and efficiency of companies. In terms of
Maybourne Hotels Group, hotel faces racial and age discrimination against its employees and job
applicants while hiring for their company.
 To determine the impact of workplace discrimination of performance of employees.
As per the viewpoint of Kimberlee Leonard,2019, workplace discrimination creates a bad
impact on performance of employees of companies. As discrimination in form of harassment
leads to increase in conflicts in work culture of business companies. Due to workplace
discrimination employee's performance is hampered which affect over all efficiency of
companies. At workplace team members focuses on shifts from job duties to drama of office
which create a inefficient team with others group members (Marinakou and Giousmpasoglou,
2019) . Due to discrimination at workplace employee's morale can be hampered that results in
lack of performance. When discrimination is faced among employees of company it results in
reduced organisational productivity that affects employees performance. In terms of Maybourne
Hotel Group, company is facing discrimination against age and race factors as they mostly prefer
to hire those candidates and who are attractive and young(Scheitle and Corcoran, 2018) . They
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hires those employee who are physically charming and of good personality. Races discrimination
is the most challenging issue of Maybourne Hotel Group which effect their employee's
performance.
 To examine the various methods and approaches that could be employ by entity to
deal with concept of workplace discrimination.
As per the viewpoint of, Michael Prywes,2005, Workplace discrimination is most
challenging issue that should be resolve by companies. As a result to enhance employee's
performance and better efficiency of companies there are various method which workplace
discrimination can be deal and better performance can be maintained(Dhanani, Beus and Joseph,
2018) . Various methods that can be used for maintaining performance of employees in
companies. Methods like keeping a clarity among employees while hiring them, judging
employee's on their talent, avoiding conflicts among staff members and keeping a review of
companies on anti discrimination policy of companies. In terms of Maybourne Hotel Groups,
company should use the methods which helps them to deal with workplace discrimination are as
follows: Promoting inclusive thinking and actions: To deal with workplace discrimination
Maybourne Hotels group is promoting diversity inclusive thinking and actions(Verniers
and Vala, 2018). As diversity and inclusion are essential elements of creating an
effective workplace culture that can improve employee's performance. Address Unconscious bias: By managing unconscious personal biases Maybourne Hotels
Group is increasing employee performance towards them. Hotel is providing training to
employees to recognize and deal with various issues of discrimination at workplace. Cultivate workplace respect and civility: To deal with workplace discrimination hotel i8s
cultivating their workplace by providing respect and civility to its employees so that any
discrimination do not provide any harm to performance of employees working in their
hotel.
 Providing training: Maybourne hotels Group is providing training and enhancing their
skills more efficiently and effectively so that every employee in their hotel is presentable
and can be able to deal with various issues of discrimination without affecting their
performance and efficiency.
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CHAPTER 3 RESEARCH METHODOLOGY
Research methodology is generally a procedure which induces higher level of
techniques and specifications that results in assisting in enhancing talent management of
companies(Colella and King, 2018). It helps in making and analysing a critical evaluation of
information which is collected to monitor several issues of efficiency. For carrying up research
in talent management issue of workplace discrimination in Maybourne Hotels group, research
methodology that can be is of quantitative research.
Types of investigations
Researcher can use various types of investigations according to requirements of research.
There are basically two types of investigations which are qualitative and quantitative. For this
research project researcher will use quantitative research method. In this method researcher
collects information and data from potential and existing employees of hotels for research. Research approach: it refers to a procedure under which researcher collects, interprets
and analyse information in effective mode. It generally means in all procedures which is
used by researcher in their research. There are basically two types of approaches of
research that are deductive approach and inductive approaches. For this research,
deductive method of research is used by researcher (Heilman and Caleo, 2018) . It
provides a logical stand for various data and provide a validation for testing assumptions.
This research method tests validity of existing theories. Research philosophy: It refers to a belief under which several data and information is
collected, gathered, used and analysed. It involves own understanding of meaning, role,
purpose of research which is going to be conducted for project (Yearby, and Mohapatra,
2020) . There are mainly two types of research philosophies which are positivism in
which philosophy of data collection is considered as highly structured from large
samples. Data is analysed using quantitative method and other philosophy is
interpretivism in which data is collected from small samples which depth knowledge and
investigations. For this researcher will use interpretivism philosophies of research. Research design: In research design it reflects the used framework for research methods
and techniques by the researcher. This allows researcher grin on his/ her methods which
is most suitable in research. The research design is of two types which are; Exploratory
and Descriptive. In following research, the researcher will use descriptive method as the
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data collected in quantitative method which allow the researcher to measure the data in
mathematical way. Data collection: It is considering to the process of collecting or gathering of information
regarding research that need to be carried by the researcher. The informations are
collected using different sources and these relevant informations are used to performed
the research. These are the information collect in a systematic way also termed as data
collection(Roscigno, 2019) . Data are collected using two different methods that is
Primary data and Secondary Data. For carrying up this research project primary data can
used in form of analysing questionnaire and secondary data is used in form of literature
review.
 Sampling: It refers to a set of data that the researcher chooses from larger population
using pre define selection method (Knepper, 2018). There are basically two types of
sampling methods One is Probability and another one is Non- probability sampling
method. For research purpose the researcher will use probability method using random
sampling where sample population are chosen on random basis.
CHAPTER 4 DATA ANALYSIS
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Questionnaire
1. Do you have any idea about workplace discrimination?
a. Yes
b. No
2. According to you increase in amount of workplace discrimination is good for
employee' performance?
a. Yes
b. No
3. Have you ever felt discriminated against any factor of discrimination at work?
a. Yes
b. No
c. Unsure
4. What kind of workplace discrimination have you experienced based on profile?
a. Fired
b. Harrasement
c. Demotion
d. Others
5. Do you ever disclose you discrimination factor in hotel employment?
a. Yes
b. No
6. Do you feel safe being out in your past work environments with customers?
a. Yes
b. No
7. What is the main factor for discrimination that is faced by you?
a. Races
b. Gender
c. Age
d. Skin colour
8. Does you performance get hampering with discrimination at Maybourne hotels
group?
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a. Yes
b. No
9. Are your skills and talent is getting enhanced in working with Maybourne Hotels
Group?
a. Yes
b. No
c. Partially sometimes
10. Suggest some methods and ways increase performance of employees and reduce
workplace discrimination in Maybourne Hotels Group.
Frequency Table:
QUESTIONS FREQUENCY
1. Do you have any idea about workplace discrimination?
a. Yes 30
b. No 20
2. According to you increase in amount of workplace discrimination is
good for employee' performance?
a. Yes 5
b. No 45
3. Have you ever felt discriminated against any factor of discrimination
at work?
a. Yes 30
b. No 15
c. Unsure 5
4. What kind of workplace discrimination have you experienced based
on profile?
a. Fired 25
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b. Harrasement 5
c. Demotion 15
d. Others 5
5. Do you ever disclose you discrimination factor in hotel employment?
a. Yes 20
b. No 30
6. Do you feel safe being out in your past work environments with
customers?
a. Yes 25
b. No 25
7. What is the main factor for discrimination that is faced by you?
a. Races 15
b. Gender 15
c. Age 10
d. Skin colour 10
8. Does you performance get hampering with discrimination at
Maybourne hotels group?
a. Yes 45
b. No 5
9. Are your skills and talent is getting enhanced in working with
Maybourne Hotels Group?
a. Yes 30
b. No 15
c. Partially sometimes 5
INTERPRETATION
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Theme 1: IDEA ABOUT WORKPLACE DISCRIMINATION
1. Do you have any idea about workplace discrimination?
a. Yes 30
b. No 20
Interpretation:
From above data it has been analysed that 30 employees out of 50 respondents thinks that
they have knowledge and information about workplace discrimination in Maybourne Hotels
Group whereas rest 20 respondents do not have any knowledge about concept workplace
discrimination in hotel.
Theme 2: EFFICIENCY OF INCREASE IN AMOUNT OF WORKPLACE
DISCRIMINATION
2. According to you increase in amount of workplace discrimination is
good for employee' performance?
a. Yes 5
b. No 45
Interpretation:
From above data it has been analysed that 5 out 50 respondents thinks that increase in
amount of workplace discrimination in Maybourne Hotels Group is good for their performance
and enhancing skills whereas 45 respondents thinks that workplace discrimination is harmful for
their performance as it results in having conflicts which hampers there performance.
Theme 3: DISCRIMINATION AT WORK
3. Have you ever felt discriminated against any factor of
discrimination at work?
a. Yes 30
b. No 15
c. Unsure 5
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Interpretation:
From above data it has been analysed that 30 respondents out of 50 have felt
discriminated against any factor at Maybourne Hotels Group, 15 respondents do not felt
discriminated against any factor and rest 5 respondents are unsure of being discriminated against
any factor at their workplace.
Theme 4: KIND OF WORKPLACE DISCRIMINATION BASED ON PROFILE
4. What kind of workplace discrimination have you experienced based
on profile?
a. Fired 25
b. Harrasement 5
c. Demotion 15
d. Others 5
Interpretation:
From above data it has been analysed that 25 out of 50 respondents have felt
discrimination of fired at their workplace, 5 respondents have felt discriminated of harassment,
15 respondents felts discrimination about getting demoted in Maybourne Hotels Group and lastly
5 respondents have experienced various factors of discrimination at their workplace.
Theme 5: DISCLOSE OF DISCRIMNATION FACTOR
5. Do you ever disclose you discrimination factor in hotel employment?
a. Yes 20
b. No 30
Interpretation:
From above data it has been analysed that 20 respondents out of 50 respondents have
disclosed about being discriminated in Maybourne Hotels Group and 30 respondents have not
disclose about being discriminated at their workplace in hotel staff employment.
Theme 6: PAST WORK EXPERIENCE IN WORKPLACE ENVIRONMENT
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6. Do you feel safe being out in your past work environments with
customers?
a. Yes 25
b. No 25
Interpretation:
From above data it has been analysed that 25 respondents out of 50 have felt save in their
past work environment with customers at Maybourne Hotels Group while 25 respondents do not
felt safe in their past working environment in hotel that shows there is equal amount of
respondents which shows there working experience with Maybourne Hotels Group.
Theme 7:MAIN FACTOR OF WORKPLACE DISCRIMINATION
7. What is the main factor for discrimination that is faced by you?
a. Races 15
b. Gender 15
c. Age 10
d. Skin colour 10
Interpretation:
From above data it has been analysed that 15 respondents out of 50 have faced
discrimination against their races, 15 respondents have faced discrimination against their gender,
10 respondents have faced discrimination against their age factor and 10 respondents have faced
against their skin colour in Maybourne Hotels Group.
Theme 8: IMPACT OF WORKPLACE DISCRIMINATION ON PERFORMANCE OF
EMPLOYEES
8. Does you performance get hampering with discrimination at
Maybourne hotels group?
a. Yes 45
b. No 5
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Interpretation:
From above data it has been analysed that 45 respondents out of 50 have stated that their
performance is getting hampering due to workplace discrimination and they are not able to
perform their duties effectively whereas 5 respondents do not felt that there performance is
getting hampering due workplace discrimination.
Theme 9: ENHANCED EFFICIENCY OF EMPLOYEES
9. Are your skills and talent is getting enhanced in working with
Maybourne Hotels Group?
a. Yes 30
b. No 15
c. Partially sometimes 5
Interpretation:
From above data it has been analysed that 30 respondents out of 50 thinks that their
performance are continuously getting enhanced in working with Maybourne Hotels Group, 15
respondents thinks that their skills and talents are not being enhanced working with hotel and 5
respondents thinks that there skills are partially being enhanced and improved working with
hotel.
CHAPTER 5 RECOMMENDATION AND CONCLUSION
From above research report it has been analysed that talent management is nothing else
but a process through which management of a business company hires efficient and effective
employees, enhance their skills and motivates them to perform with their higher efficiency in
company. Research report is based on talent management issue of workplace discrimination
faced by small hotel industry. The research is carried through questionnaire to which various
beliefs of employees working in hotel company is identified. It has been analysed that workplace
discrimination should be reduced so that company is able is perform efficiently in hospitality
market and achieve targets with higher revenues.
From this research project it has been analysed that workplace discrimination affects
performance of company (Assari and Moghani Lankarani, 2018). In order to achieve higher
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performance it is essential to reduce workplace discrimination in Maybourne Hotels Group so
that they can be able to work without getting affected in there performance and efficiency. From
this research project it has been recommended in terms of Maybourne Hotels Group that: Educate all staff about issues: It has been recommended to educate all staff members
about issues of workplace discrimination factors which can be faced by employees.
Maybourne Hotels Group owner can ensure that everyone in their hotel staff staff at all
levels understands about various discrimination factors so that they can be prepared well
before by being discriminated in workplace. Take actions as early as well: It has essential for hotel to take actions against any
discriminated factor and being discriminated at workplace(Filut, Alvarez and Carnes,
2020). Policies should be clearly identified and set according to the ethics, rules and
regulations made by government. Managers and owners can take actions as early as
possible about any discriminated factor so that conflicts can be avoided and performance
can be maintained in hotel.
 Use various preventive measures to deal with workplace discrimination: Maybourne
Hotels Group can use various various methods like creating awareness, conflicts
resolution and using rights and regulation to reduce the amount of workplace
discrimination.
REFLECTION
From this research project I am able to identify need and importance of talent
management in hospitality and hotel industry. Talent management is an essential element of any
hotel company to perform with higher performance and generate revenues. Through this research
report I am able learn about concept of talent management and various talent management issues
that can be faced by Maybourne Hotels Group. This research project was based on workplace
discrimination in hotel and its impact on Maybourne Hotels Group. I learned that workplace
discrimination can affects performance of employees working in hotel. With this research I am
able to know about various factors by discrimination can be faced by employees and because of
this performance is hampered. I am able to know about various preventive measures by which
workplace discrimination can be reduced in hotel. There are various measures and methods that
can be adopted in future to prevent any issue from arising from workplace discrimination. As
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when there is no discrimination in hotels as a result employees can be able to perform with their
higher performance.
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REFERENCES
Books and Journals
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employee retention: Evidence from Brazilian MNCs.Thunderbird International Business
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Assari, S. and Moghani Lankarani, M., 2018. Workplace racial composition explains high
perceived discrimination of high socioeconomic status African American men. Brain
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Colella, A. and King, E.B. Eds., 2018. The Oxford handbook of workplace discrimination.
Oxford University Press.
Crowley-Henry, M. and Al Ariss, A., 2018. Talent management of skilled migrants: Propositions
and an agenda for future research. The International Journal of Human Resource
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Dhanani, L.Y., Beus, J.M. and Joseph, D.L., 2018. Workplace discrimination: A meta‐analytic
extension, critique, and future research agenda. Personnel Psychology .71 (2). pp.147-
179.
Filut, A., Alvarez, M. and Carnes, M., 2020. Discrimination toward physicians of color: a
systematic review. Journal of the National Medical Association .112 (2). pp.117-140.
Heilman, M.E. and Caleo, S., 2018. Gender discrimination in the workplace.
Knepper, M., 2018. When the shadow is the substance: Judge gender and the outcomes of
workplace sex discrimination cases. Journal of Labor Economics .36 (3). pp.623-664.
Marinakou, E. and Giousmpasoglou, C., 2019. Talent management and retention strategies in
luxury hotels: evidence from four countries. International Journal of Contemporary
Hospitality Management.
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Bridging the literature. Journal of Business Ethics .156 (4). pp.903-917.
Paisey, C. and Paisey, N.J., 2018. Talent management in academia: the effect of discipline and
context on recruitment. Studies in Higher Education .43 (7). pp.1196-1214.
Roscigno, V.J., 2019. Discrimination, sexual harassment, and the impact of workplace power.
Socius .5. p.2378023119853894.
Scheitle, C.P. and Corcoran, K.E., 2018. Religious tradition and workplace religious
discrimination: The moderating effects of regional context. Social Currents, 5(3),
pp.283-300.
Verniers, C. and Vala, J., 2018. Correction: Justifying gender discrimination in the workplace:
The mediating role of motherhood myths. Plos one .13 (7). p.e0201150.
Yearby, R. and Mohapatra, S., 2020. Structural discrimination in COVID-19 workplace
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<https://www.breathehr.com/en-gb/blog/topic/business-process/what-is-discrimination-
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Leonard,2019,The Effects of Gender Discrimination in the Workplace[Online] Available
Through:<https://smallbusiness.chron.com/effects-gender-discrimination-workplace-
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