Unit 12 Organisational Behaviour

Organisational Behaviour

Table of Contents
INTRODUCTION...........................................................................................................................3
P1) Influence of organisation culture, power, and politics on individual and team performance
.....................................................................................................................................................3
M1 Impact of power, culture and politics on individual and team behaviour and performance 5
TASK 2............................................................................................................................................6
P2) Evaluate how content and process theories of motivation and motivational techniques,
enable effective achievement of goals in an organisational context...........................................6
M2 Critical evaluation of influence of organisation on behaviour of others..............................9
D1. Critical evaluation of the relationship between culture, politics, power and motivation....9
TASK 3..........................................................................................................................................13
P3) Demonstrate an understanding of what makes an effective team, as opposed to an
ineffective team.........................................................................................................................13
M3 Analyse relevant team and group development theories to support the development of
dynamic cooperation.................................................................................................................15
TASK 4 .........................................................................................................................................16
P4) Concepts and philosophies of organisational behaviour....................................................16
M4 Justify and evaluate a range of concepts and philosophies in how they inform and
influence behaviour in both positive and negative ways..........................................................16
D2 Critically analyse and evaluate the relevance of team development theories in the context
of OB concepts and philosophies that influence behaviour in the workplace..........................17
CONCLUSION..............................................................................................................................17
REFERENCES .............................................................................................................................18

INTRODUCTION
Organisational behaviour is defined as the procedure which is adopted for evaluating
work performance of the organisational activities and make a prominent path for accomplishing
objectives as well (El-Maghrabi, and et. al., 2018). This is requisite by the business that
behaviour within workplace is to be maintained so that standard and operational quality can be
enhanced. This report is based on numerous aspect of organisational behaviour in the context of
Hays Travels. Hays is known as one of the prominent travel agent in UK and the company is best
known for high business values and outstanding customer service. In the year of 2019 the
company has purchased whole the portfolio of Thomas Cook so their shops has been increased
from 180 to 737 and employees have increased form 1700 to 4200. This report includes impact
of culture, politics and power on organisational behaviour and various motivational theories
which are required to be used by business for motivating their workforce.
P1) Influence of organisation culture, power, and politics on individual and team performance
In a business there are various factors which are remained in the business in order to draw
immense impact via power, politics and organisational culture and these are assisting the
organisation to attain overall objectives as well. These factors are having high impact on
organisational goals and by this performance can be hindered as well. In the background of Hays
Travels these are the factors which provides high impact on operational activities in business and
productiveness as well. The same are elaborated as under:
Influence of power on team and individual performance
Manager of an organisation is exerting power so as to carry out efficiency within
employees. The managers of Hays Travel is utilising varied power so that to obtain high
efficacy of their employees and enhancing working productivity as well. This is associated with
rewards and appraisals which is aligned with individuals performance for providing better
opportunities for the organisation. There are numerous theories which can be used by Hays
Travels to impact behaviour of their teams and individuals. Psychologists John and Ravan has
explained 5 types of power which are explained as under: Coercive power: This power is utilised by individual those are working in an organisation
and showing poor performance. This power is used for punishing them and firing them
for bad performance as well. The manager and CEO of Hays Travels is utilising this kind

of power so as to maximise business output and enhancing team and individual
performance as well. Reward power: This power is used by Board of directors of the business so as to intensify
morale of their employees. For Hays Travels by using this power the managerial
personnel are giving prominent rewards to their employees. This is helpful for the
business in attaining their goals and objectives which is providing direct impact on
improvising team performance and meeting overall business standards. As employees of
Hays Travels are obtained with appropriate rewards for their performance then this is
imperative that their performance may have positive inclination (Kasemsap, 2016)
(Laforet, 2016). Legitimate power: This power is used by CEO of Hays Travels for controlling and
executing various activities within employees. This power is useful in controlling team
performance in proper manner so that to manage overall organisational performance. This
power is helpful for Hays Travels in managing their team performance in such a manner
that high efficiency can be attained. Referent power: This is the power which is used by leaders of Hays Travels so as to
boost level of confidence. The leaders are using power to motivate their employees by
which their teams and individuals are working with high efficacy as well. This power is
leading to high performance by which loyal employees can be created within Hays
Travels.
 Expert power: This type of power is utilised by managers and those personnel who are
having prominent knowledge and capabilities. The manager of Hays Travels are laced
with high proficiency of managing complex situation in such a manner that business
efficacy can be drawn. Similarly this power is giving high efficacy so as to align their
goals and objectives in prominent manner.
Influence of politics on individual and team
Politics is the aspect which is reflecting decision making in right place and time. Manager
of Hays Travels is taking numerous decisions in which they are managing propounded politics
arising in the organisation. Explanation of some factors are drawn which are having impact on
team and individual performance.