Unit 14 Working with and Leading People: A Comprehensive Guide to Recruitment, Leadership, and Team Management

unit 14 working with and leading people

Table of Contents
INTRODUCTION.............................................................................................................................3
Task 1 - ADVERTISEMENT TO RECRUIT NEW STAFF.....................................................................4
1.1 PREPARE DOCUMENTATION TO SELECT AND RECRUIT A NEW MEMBER OF STORE
MANAGER................................................................................................................................. 4
1.2 THE IMPACT OF LEGAL, REGULATORY AND ETHICAL CONSIDERATIONS TO THE
RECRUITMENT AND SELECTION PROCESS................................................................................7
1.3 TAKE PART IN THE SELECTION PROCESS.............................................................................9
3.2 WORKING IN A TEAM AS A LEADER AND MEMBER TOWARDS SPECIFIC GOALS, DEALING
WITH ANY CONFLICT OR DIFFICULT SITUATIONS...................................................................11
1.4 EVALUATE OWN CONTRIBUTION TO THE SELECTION PROCESS.......................................12
TASK 2- REPORT ON LEADERSHIP, MANAGEMENT AND MOTIVATION OF STAFF.....................13
2.1 THE SKILLS AND ATTRIBUTES NEEDED FOR LEADERSHIP.................................................13
2.2 THE DIFFERENCE BETWEEN LEADERSHIP AND MANAGEMENT........................................14
2.3 COMPARISION OF LEADERSHIP STYLES FOR DIFFERENT SITUATIONS.............................16
2.4 WAYS TO MOTIVATE STAFF TO ACHIEVE OBJECTIVES......................................................18
TASK 3- REPORT OF TRAINING PLAN..........................................................................................19
3.1 THE BENEFITS OF TEAM WORKING FOR CLARKS..............................................................19
3.3 THE EFFECTIVENESS OF THE TEAM IN ACHIEVING THE GOALS........................................20
4.1 THE FACTORS INVOLVED IN PLANNING, MONITORING AND ASSESSMENT OF WORK
PERFORMANCE........................................................................................................................21
4.2 THE ASSESSMENT OF THE DEVELOPMENT NEEDS FOR THE “STORE MANAGER OF
CLARKS”................................................................................................................................... 22
4.3 THE SUCCESS OF THE ASSESSMENT PROCESS...................................................................24
CONCLUSION............................................................................................................................... 25

REFERENCES................................................................................................................................ 26

INTRODUCTION
C & J Clark is an international British shoe manufacturer and retailer since 1825 in the UK. The
company has approximately 1,200 branded stores and franchises worldwide. Nearly 16,300
employees working in the company. As an HR manager of Clarks, I have to maintain the legal,
ethical and regulatory consideration for hiring and selecting a suitable candidate for the profile
of store manager. As we know every organization needs an effective and appropriate process of
recruitment and selection of employees for the growth and success of the organization. In this
assignment, we will be discussing the Clark which is hiring a store manager and working on
developing an effective strategy (Kirby, 2016).
Team management is really important for achieving the desired goals and objectives of the
company. The assignment will be a focus on the different leadership style which is adopted by
the company for directing and guiding employees towards their work. The company is using
motivational theories and techniques for enhancing the morale of employees (Kirby, 2016).
Therefore, the recruitment and selection of best employee will be helpful in enhancing the
company's growth and fulfil the requirement of workers that will improve the productivity.

Task 1 - ADVERTISEMENT TO RECRUIT NEW STAFF
1.1 PREPARE DOCUMENTATION TO SELECT AND RECRUIT A
NEW MEMBER OF STORE MANAGER
JOB ADVERTISEMENT
JOB TITLE: Store manager (Franchise at Hove)
STORE NAME: Clarks Franchise Hove Adults
SALARY: Up to £,25000
WORKING HOURS: Full time
CLOSING DATE: 28 June 2018
JOB PURPOSE: The main job purpose as a store manager will be to effectively boost the
reputation of the UK’s iconic brands and add to the success stories. The job purpose also
includes being a motivator and successful manager for the employees of the store so as to
achieve effective team cooperation to enhance the store’s success.
ROLES AND RESPONSIBILITIES:
The main roles and responsibilities are as under:
 To develop a healthy environment for maintaining the customer relations and fulfil all
the needs and requirement of customers.
 To encourage and motivate employees towards their work.
 Effectively lead and direct the employees to develop knowledge and understanding
for boosting the customer experiences.
 To gain knowledge about every aspect of store management from tracking the profit
and loss to planning the events till minimizing the costs.