Unit 14 Working with and Leading People: A Comprehensive Guide to Recruitment, Leadership, and Team Management

This comprehensive guide explores the essential aspects of working with and leading people in a business context. It delves into the recruitment and selection process, highlighting legal, ethical, and regulatory considerations. The guide further examines different leadership styles, their effectiveness in various situations, and the importance of motivation in achieving organizational goals. It also emphasizes the benefits of teamwork and provides insights into planning, monitoring, and assessing work performance. This resource is ideal for students and professionals seeking to enhance their understanding of human resource management principles and practices.

unit 14 working with and leading people

Table of Contents
INTRODUCTION...............................................................................................................................3
Task 1 - ADVERTISEMENT TO RECRUIT NEW STAFF......................................................................4
1.1 PREPARE DOCUMENTATION TO SELECT AND RECRUIT A NEW MEMBER OF STORE
MANAGER....................................................................................................................................4
1.2 THE IMPACT OF LEGAL, REGULATORY AND ETHICAL CONSIDERATIONS TO THE
RECRUITMENT AND SELECTION PROCESS..................................................................................7
1.3 TAKE PART IN THE SELECTION PROCESS..............................................................................9
3.2 WORKING IN A TEAM AS A LEADER AND MEMBER TOWARDS SPECIFIC GOALS, DEALING
WITH ANY CONFLICT OR DIFFICULT SITUATIONS....................................................................11
1.4 EVALUATE OWN CONTRIBUTION TO THE SELECTION PROCESS.......................................12
TASK 2- REPORT ON LEADERSHIP, MANAGEMENT AND MOTIVATION OF STAFF.....................13
2.1 THE SKILLS AND ATTRIBUTES NEEDED FOR LEADERSHIP..................................................13
2.2 THE DIFFERENCE BETWEEN LEADERSHIP AND MANAGEMENT........................................14
2.3 COMPARISION OF LEADERSHIP STYLES FOR DIFFERENT SITUATIONS..............................16
2.4 WAYS TO MOTIVATE STAFF TO ACHIEVE OBJECTIVES.......................................................18
TASK 3- REPORT OF TRAINING PLAN............................................................................................19
3.1 THE BENEFITS OF TEAM WORKING FOR CLARKS...............................................................19
3.3 THE EFFECTIVENESS OF THE TEAM IN ACHIEVING THE GOALS.........................................20
4.1 THE FACTORS INVOLVED IN PLANNING, MONITORING AND ASSESSMENT OF WORK
PERFORMANCE..........................................................................................................................21
4.2 THE ASSESSMENT OF THE DEVELOPMENT NEEDS FOR THE “STORE MANAGER OF
CLARKS”.....................................................................................................................................22
4.3 THE SUCCESS OF THE ASSESSMENT PROCESS....................................................................24
CONCLUSION.................................................................................................................................25

REFERENCES...................................................................................................................................26

INTRODUCTION
C & J Clark is an international British shoe manufacturer and retailer since 1825 in the UK. The
company has approximately 1,200 branded stores and franchises worldwide. Nearly 16,300
employees working in the company. As an HR manager of Clarks, I have to maintain the legal,
ethical and regulatory consideration for hiring and selecting a suitable candidate for the profile
of store manager. As we know every organization needs an effective and appropriate process of
recruitment and selection of employees for the growth and success of the organization. In this
assignment, we will be discussing the Clark which is hiring a store manager and working on
developing an effective strategy (Kirby, 2016).
Team management is really important for achieving the desired goals and objectives of the
company. The assignment will be a focus on the different leadership style which is adopted by
the company for directing and guiding employees towards their work. The company is using
motivational theories and techniques for enhancing the morale of employees (Kirby, 2016).
Therefore, the recruitment and selection of best employee will be helpful in enhancing the
company's growth and fulfil the requirement of workers that will improve the productivity.

Task 1 - ADVERTISEMENT TO RECRUIT NEW STAFF
1.1 PREPARE DOCUMENTATION TO SELECT AND RECRUIT A
NEW MEMBER OF STORE MANAGER
JOB ADVERTISEMENT
JOB TITLE: Store manager (Franchise at Hove)
STORE NAME: Clarks Franchise Hove Adults
SALARY: Up to £,25000
WORKING HOURS: Full time
CLOSING DATE: 28 June 2018
JOB PURPOSE: The main job purpose as a store manager will be to effectively boost the
reputation of the UK’s iconic brands and add to the success stories. The job purpose also
includes being a motivator and successful manager for the employees of the store so as to
achieve effective team cooperation to enhance the store’s success.
ROLES AND RESPONSIBILITIES:
The main roles and responsibilities are as under:
 To develop a healthy environment for maintaining the customer relations and fulfil all
the needs and requirement of customers.
 To encourage and motivate employees towards their work.
 Effectively lead and direct the employees to develop knowledge and understanding
for boosting the customer experiences.
 To gain knowledge about every aspect of store management from tracking the profit
and loss to planning the events till minimizing the costs.

PERSON SPECIFICATION
QUALIFICATION:
The candidate must be post graduate in the commerce field and have knowledge of
management practices.
EXPERIENCE:
The candidate must be having 1-year experience in the footwear and fashion industry.
SKILLS:
 Effective communication skills
 Must be having creative and innovative thinking
 He must be goal oriented
 Leadership skills
 Knowledge of management practices
LIFE WITH CLARKS:
The Clark is a leading company of UK which deals in shoes and there are nearly 16,300
employees are working in the company. the company is providing the services in all over the
world in approximately 78 countries. As a store manager, you will be playing a vital role in the
growth and success of the organization.
CONTACT:
You can mail us on [e-mail]

The Clark is providing a golden opportunity to establish your career as a store manager in the
company. the company is providing the same opportunity to all the people who are interested
in this profile. There is no discrimination on the basis of age, gender, colour, religion or ethics.
Men and women both can drop their resume if they are interested in this job profile.
The interested candidates please send their resume on [e-mail]
For any other details, you can call on 0298876343

1.2 THE IMPACT OF LEGAL, REGULATORY AND ETHICAL
CONSIDERATIONS TO THE RECRUITMENT AND SELECTION
PROCESS
There are some rules and regulations which should be followed at the time of hiring a store
manager for the company. The selection of suitable candidate is really important for the
development and growth of the company (Goleman, 2017). These rules and regulations are
made for the selection of best candidate as the store manager for Clark.
EQUALITY ACT 2010
The HR department has to follow all the rules and regulations at the time of recruitment and
selection process. The equality law state that every candidate should be treated in an equal
manner. This act reduces the discrimination and considers equality in every candidate. This act
does not give preference to Religion, age, gender, colour and disability.
RACE RELATION ACT 1976
According to the Race relation act, every person should have the same chance of proving their
self. The person will be treated same as others by the HR department of the company at the
time of recruitment and selection. This act impacts the marketing and advertising of Clarks.
Every person should get a fair chance without a race relation and nationality.
SEX DISCRIMINATION ACT 1975
This act state that the HR department of the company cannot do bias behaviour at the time of
recruitment and selection process of the employees (Michelman, 2017). According to the Sex
discrimination act male or female both have the equal right to prove them self.
THERE ARE SOME LEGAL AND ETHICAL CONSIDERATIONS WHICH HAVE TO BE FOLLOW AT THE
TIME OF RECRUITMENT AND SELECTION PROCESS
The information given by the candidate must be genuine.
The medical test will be taken from the candidate.
He should not be a minor.

The candidate should be aware of all the legal policies and regulations of the company
at the time of selection.
All the data and documents and personal information of the candidate should be
confidential by the recruitment team.
THE IMPACT OF LEGAL, REGULATORY AND ETHICAL CONSIDERATIONS:
All the acts impact the organization's policies at the time of recruitment and selection process.
The Equality Act 2010 works as a safeguard for the employee rights and values. The company
cannot do bias behaviour because of this act (Hodges, 2016). This act will be helpful for the
candidate as they will not have judged by the age, gender, marital status, colour, and religion.
This act will be helpful for choosing the suitable candidate for the job profile.
The law and the legal acts will impact the interview stage of selection process. The HR
department should follow the legal acts at the time of selection and recruitment of candidates.
Any discrimination will not be conducted by the HR department.
The legal, ethical and regulatory considerations highly impact the business policies of an
organization. The HR department of Clarks has to follow the sex discrimination act, equality act
and the race relation act for providing the equal and same opportunity to all the candidates.

1.3 TAKE PART IN THE SELECTION PROCESS
The HR department has to maintain some effective strategies and planning's for hiring the
suitable candidate for the profile of Store manager (Kim and Beehr, 2018). As the HR manager,
the following selection process will be evaluated and identified for selecting the skilled and
knowledgeable candidate for the post of a store manager and then selected candidates will be
called for the interview.
APPLICATION FORMS
This is the initial stage of the recruitment and selection process. In this stage, the recruitment
notice has been printed as an advert in Metro and then through the advert. All the candidates
who will fill the application form for facing the next step of recruitment. This stage is really
important for inviting the candidates.
CURRICULUM VITAE
This is the stage in which the department will check the background of the candidate and take
the personal information of the person which is important to know. The screening test of
candidates will be conducted at this stage (Morgan, et al. 2014). The HR department assures
that all the personal details of the candidate will be confidential.
REFERENCES CHECK
This is the next step after the curriculum vitae in which the HR department check all the
references which are given by the candidates.
SIMULATION EXERCISES
This is the next step in which the references will be cross check by the HR department to know
the loyalty of the candidate (Campbell, 2015). In addition to this, we will conduct a role play for
the store manager profile. It will help to analyse the behaviour and patience level of the
employee which will be helpful to know the capability of applicant according to the job profile.

INTERVIEWS
This is the final stage of the recruitment and selection process. For conducting the interview
process all the responsibilities of the HR manager should be done and the information provided
by the candidate should be genuine (MIRANDA and ALLEN, 2017). It will be taken by the HR
manager of the company. This will be the first face to face interaction with the candidate with
the HR manager that will help to observe the candidate's behaviour and skills for the job profile.
In the interview, the HR manager will identify that the candidate is suitable for the job or not.
INTERVIEW INTRODUCTIONS
1. Thank the candidate for coming for the interview.
2. The HR manager will introduce himself and penal members to the candidate.
3. Ask candidate that is he is comfortable or not.
4. Ask the candidate to introduce himself.
INTERVIEW QUESTIONS
5. What are your biggest strengths and weaknesses?
6. Why should we hire you as a store manager for our company?
7. How do you manage the work pressure?
8. Do you know how to prepare excel spreadsheet of work and calculations?
9. Why have you quit your previous job?
10. What do you understand by diversity?
11. Do you have some knowledge of management practices?
12. Can you handle the different type of customers?
13. Do you think that you are capable of managing the store manager post?
14. When will you join?
15. Any questions for us?

3.2 WORKING IN A TEAM AS A LEADER AND MEMBER TOWARDS
SPECIFIC GOALS, DEALING WITH ANY CONFLICT OR DIFFICULT
SITUATIONS
As a trainee HR manager, I have chosen two candidates P & Q from the recruitment and
selection process. They both are having good communication skills and knowledge of
management practices (Cauley, 2017). The selection was really difficult, we will be comparing
both the candidates by providing a particular task.
As an HR trainee manager of Clarks, I have to decide the one candidate from the both of the
candidates P & Q which have been selected from the selection process. They both are having
equal skills and equally good in every field which is required for the job profile. This situation
will be arising conflicts that will be managed by the HR manager and all the team members.
When the team member and the manager are supporting the different candidate, it will be
really tough to select a candidate. As in this situation according to the team members candidate
B should be hired for the store manager profile and the HR manager is supporting candidate A
that he has additional knowledge of footwear designing that will be helpful for the growth of
the company.
If the B Candidate will be selected it may arise many conflicts in the company. There are many
situations which will arise the conflicts and that is not good for the company. In this situation
the manager has to set some strategies to bring other two members in his side to understand
the candidate A is more capable then B. this conflict can be resolved through the effective
communication. If the HR manager tells the team members that candidate A is having extra
skills and knowledge of footwear designing this will help in reducing the conflicts.
Effective communication and mutual understanding between all the members will be very
effective for the growth of the organization (Radford and Fitzgerald, 2015). presenting the point
of view will be helpful in reaching the desired goal. If the team will work with effectiveness the
recruitment and selection of employee will become easy.

1.4 EVALUATE OWN CONTRIBUTION TO THE SELECTION
PROCESS
As a human resource trainee manager, I have the responsibility to select the best and suitable
candidate for the profile of store manager. Every stage which has to be performed will be
perfectly identified and evaluated by me. I organised the pamphlets and the specification for
the advert to be published in the Metro that brought the maximum candidates for the job
profile of store manager. I also played an important role at the time of interview for selecting
the best candidates by observing his attitude while interview and examine his skills and
knowledge.
The effective screening helps me to choose the best candidates of all. I have selected two
candidates P & Q for the job profile they both are equally talented and skilled. This has brought
conflicts in the company that is influencing for the business activities and the overall process of
recruitment (McGill, 2015). By developing effective strategies and effective planning I have to
change the perception of the team members and resolve the conflict. The mutual
understanding helped us in choosing the suitable candidate for the job.
In addition to this, I also prepared the important documents which will be required at the time
of recruitment. After that, I have taken a screening test of the candidate which will be helpful in
evaluating their knowledge. The final call was made by me to provide necessary information to
all the candidates about the job and invite them for completing the job formalities. Thus, I have
also contributed from my side to hire the suitable candidate for the job profile of store manager
for Clarks.

TASK 2- REPORT ON LEADERSHIP, MANAGEMENT
AND MOTIVATION OF STAFF
LEADERSHIP, MANAGEMENT AND MOTIVATION OF THE STAFF
EXECUTIVE SUMMARY
Leadership is an extraordinary quality which can be seen in some people. The leadership skills
are helpful in directing, guiding and motivating others towards the achievement of goals and
objectives. The leaders of an organization play an important role in the growth and
development of the organization. There are different leadership styles which are followed by
the leaders at the time of different situations (Cameron, et al. 2014). The leadership and
management can be separated on the basis of outlook, orientation, and perception. Both styles
are helpful in motivating people and encouraging them to attain the goals and objective for
Clarks.
INTRODUCTION
Leadership in=s the ability to guide and direct others by some extraordinary skills and
knowledge. Leaders ate the persons who manage the other employees and help them in issues
regarding the work. There are different types of leadership styles which are followed by the
leader at the time of different situation. A good leader is an effective motivator and manager
which brings improvement to the organization.
BODY
2.1 THE SKILLS AND ATTRIBUTES NEEDED FOR LEADERSHIP
The skills and attributes which are required for leadership and management in the Clarks are
described as under:
COMMUNICATION
For working as a leader in the Clarks a person should have the effective communication skills
which are helpful in maintaining the healthy environment and relations between all the

employees. The effective communication brings new and innovative ideas which are good for
the growth of the organization.
PASSION
Another skill which is required to be a leader of Clark's is having the passion for the work
(Johnson, 2015). The leader must be having the passion to achieve the goals and objective of
the company. it will encourage the other members for being passionate towards their work.
DECISION MAKING
The person should have the effective power of decision-making and take quick decisions which
are good for the growth of the company. the company need to make the decision at the time of
every situation. The leader must be ready to face all the situation and give a quick decision
according to the situation.
TEAM PLAYER
For being an effective leader, a person should be an effective team player who can manage the
team and team members for competing for any specific task.
EFFECTIVE LISTENER
The leader must be having effective listing skills for solving the problems of others. It will be
helpful to resolving the conflicts among the employees and followers effectively (Johnson,
2015).
Thus, the effective leader must have the effective communication skills, effective listening, and
powerful decision-making power which will be helpful in attaining the goals and objective of the
organization.
2.2 THE DIFFERENCE BETWEEN LEADERSHIP AND
MANAGEMENT
Leadership is a process which works for attaining the overall goals and objective of the
organization (Ferrao and Ansari, 2015). It is a continuous process which brings effective
relations between the employees of the company.

The management is a process in which the main aim of the manager is to direct others and do
the things by others to achieve the desired goals. The management concentrates on the
utilization of resources effectively.
There are some differences between the leadership and management which are described as
under:
Basis Management Leadership
FOCUS Managing and planning
the work
Directing and motivating
the people
PERSPECTIVE Short term perspectives
0
Long terms perspectives
with effective planning’s
LEADERSHIP STYLE Transactional,
commanding and
oppressive styles
Transformational and
participative styles
ORIENTATION Focuses on tasks Focuses on people
APPROACH
Plans the details Sets the directions
Table 1 - difference between management and leadership
Source- (Michelman, 2017)

2.3 COMPARISION OF LEADERSHIP STYLES FOR DIFFERENT
SITUATIONS
There are different types of leadership styles which is adopted by the leaders at the time of a
different type of situations
AUTOCRATIC LEADERSHIP STYLE
Clarks follow leadership style which is helpful in centralised decision making. The leader of the
company guide and directs his followers to achieve the goals and objectives of a specific task
(Anderson, 2014). This style can be adopted by the Clarks when the employee needs motivation
and support from their leader. The autocratic leadership provide the problem-solving capacity
to the leaders.
Figure- Autocratic leadership style
Source- https://keydifferences.com/difference-between-autocratic-and-democratic-
leadership.html

DEMOCRATIC LEADERSHIP STYLE
In this leadership style, all the employees have rights to participate in the decision-making
process of the company (Wang, et al. 2016). The leaders take suggestions and views of all the
employees by which they feel respected and valued. This leadership style gives importance to
every person.
This leadership style can be adopted by the Clarks to encourage the employees and lake views
and suggestions from the employees for gaining innovative and creative ideas.
Figure- Democratic leadership
Source: https://keydifferences.com/difference-between-autocratic-and-democratic-
leadership.html
Thus, the different leadership styles can be adopted by the leaders of Clarks to attain the
desired goals.

2.4 WAYS TO MOTIVATE STAFF TO ACHIEVE OBJECTIVES
Clarks motivate the employees for attaining the goals and objectives of the organization. the
management of Clark uses Maslow's need theory for motivating the employees.
Figure- Maslow Need of hierarchy
Source- Anderson, 2014
At the Clarks, the employees are motivated by focusing all the levels according to the Maslow's
theory. It takes care of basic needs of the employees working in the company which includes
salary, bonus, office timings, and working conditions (Goleman, 2017). At next level the
management focus on fulfilling the safety needs of employees by providing them with a good
working environment and fulfilling their needs. After that Clarks fulfil the belonging needs of
the employees to provide them satisfaction and then, at last, they fulfil their self-actualization
needs by which the employee feels valuable.
Therefore, the motivation can enhance the morale and work performance of an employee
which is good for the success of the Clarks.

TASK 3- REPORT OF TRAINING PLAN
EXECUTIVE SUMMARY
In this report, the HR Department of Clarks is focusing on hiring a suitable candidate for the
profile of store manager (Arnold, et al. 2015). The training plan is really important to provide
proper training and knowledge of work in Clarks to the selected candidate which include job
rotation, enrichment and enlargements.
INTRODUCTION
This report mainly focusses on the effective teamwork which brings effectiveness in the
decision making for Clarks (Suryanarayana, 2016). The teamwork is really important for
achieving the goals and objectives of the Clarks.
BODY
3.1 THE BENEFITS OF TEAM WORKING FOR CLARKS
The teamwork will be really beneficial for the Clarks in attaining the desired goals and
objectives. Teamwork will always bring advantages to the management.
ENHANCE THE SPEED OF WORK
Working as a team will enhance the speed of work of the employees and bring new innovation
to the company.
BOOSTS THE QUALITY
Team working boosts the work quality and efficiency or workers (DuBois, et al. 2015). The team
members share their experiences with each other which improve the quality of work.
INCREASES COMMUNICATION
Team working increases the mutual understanding and communication between the employees
that are good for maintaining a relationship.

INCREASE THE PRODUCTIVITY
The teamwork will enhance the productivity of the company which brings success and growth
of the organization. Clarks can enhance their productivity with the effective team management.
3.3 THE EFFECTIVENESS OF THE TEAM IN ACHIEVING THE
GOALS
An effective team will be beneficial for attaining the goals and objectives of Clarks. The proper
coordination and understanding between the team members bring success and growth of the
organization (Iqbal, et al. 2015). The team members are guided by the leader to perform
effectively for attaining the goals and objective of the company.
At Clarks, the team management is effectively managed by the organization to bring innovative
changes and enhance the productivity of the company. the leaders take suggestions from all
the team members at the time of decision-making which will give motivation and
encouragement to the employees.
Thus, the team is really beneficial for attaining the goals and objective of Clarks and enhance
the productivity and sales ratio which bring the huge profit.

4.1 THE FACTORS INVOLVED IN PLANNING, MONITORING AND
ASSESSMENT OF WORK PERFORMANCE
There are many factors which involved in the planning, monitoring and assessment of work
performance (Mwenda and Wachira, 2015). Clarks plans and monitors the work performance of
employees by following factors.
The first factor that is considered by the Clarks is age group. Age impact on the
performance level of an employee.
Cultural differences affect the planning, monitoring and assessment of work of
employees.
It is really necessary that every individual performs with full of skills and potentials.
Learning needs diversity impact the planning and monitoring of the company.
The new employees affect the planning and monitoring of the company and affect the
work performance of the employees.

4.2 THE ASSESSMENT OF THE DEVELOPMENT NEEDS FOR THE
“STORE MANAGER OF CLARKS”
In order to effectively and successfully fulfil the development needs of store manager at Clarks
we will develop a plan which includes these following factors:
TRAINING
The effective training program is really helpful in motivating and encouraging the employees.
The training programs are conducting by the Clarks for developing skills and knowledge of store
manager (Kamoona, et al. 2016). It will help him to understand the policies and working
techniques of the company.
MOTIVATION
Motivation is really important for enhancing the performance of an individual and it will help in
developing positive energy in the individuals. The store manager will need motivation for
handling all the activities of the company effectively.
COMMUNICATION
Effective communication brings the good relationship between the employees and manager of
the company (Khuong and Hoang, 2015). management of Clarks will manage the effective
communication between the store manager and the customer that will be helpful in making
effective decisions which will fulfil the needs of the customers.
Identified needs Strategies to address Assessing success
Training Performance appraisals of
the employees are important
to conduct a training
program which will fulfil the
needs of employees.
Employees should be
frequently communicating
with their senior about their
performance.

Motivation The employees should be
treated equally which brings
motivation to them.
The employee should use
that motivation in suggesting
innovative ideas.
Communication Personal development and
regular communication will
develop the good relations.
Employees participation in all
the tasks will create effective
communication.
Thus, these are the needs which need to be fulfilled by the management of Clarks so that the
store manager will understand his roles and responsibilities and which will help him to develop
his skills and knowledge.

4.3 THE SUCCESS OF THE ASSESSMENT PROCESS
There are some methods which will be helpful in evaluating the success of assessment process
such as:
FEEDBACKS
The advantages and disadvantages of assessment of planning can easily evaluate through the
feedbacks (Hossain, 2016). There is a different kind of people who like different things and
feedback will be helpful for fulfilling their needs.
APPRAISALS
With the help of performance appraisal, the management can easily evaluate the performance
and growth of an individual.
DISCIPLINE
Discipline is really important to maintain the work efficiency of employees and maintaining a
good environment in the workplace. Clarks maintain discipline for the effective performance of
employees.
CONCLUSION
The effective team management is important for planning, monitoring, and effective
performance (Thienphut, et al. 2015). The team performance brings success and advantages
that is good for the company’s growth.

CONCLUSION
This assignment depicted the importance of team management is the success of an
organization. we have discussed the working with the people help in learning many aspects
which are useful for attaining the goals and objectives of the company. the different leadership
style is helpful in guiding and directing the followers and maintain the growth and position of
the business organization. We have discussed the process of recruitment and selection for
Clarks for selecting the suitable candidate for the store manager profile. The motivation is really
important for effective performance and enhancing performance of work.

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