TABLE OF CONTENTS INTRODUCTION...........................................................................................................................2 LO1..................................................................................................................................................3 P1 Roles and responsibilities of marketing functions..................................................................3 In context of marketing environment, the roles and responsibilities...........................................4 P2 Context to marketing in organization of the roles and responsibilities..................................4 LO2..................................................................................................................................................6 P3 7P’s marketing Mix................................................................................................................6 LO3..................................................................................................................................................8 P4 Marketing Plan.......................................................................................................................8 CONCLUSION..............................................................................................................................12 REFERENCES..............................................................................................................................14
INTRODUCTION Marketingis the set of activities that undertakes by company to promote it’s product or brand in the business market.it plays effective role in the business success such as it helps to increase awareness in people about products and services and encourages them to buy them effectively.To understand the role of marketing functions in the business has an example of Rosewood London, UK. This report will provide high understanding about different roles and responsibilities of marketing functions with the support of real-life organization example i.e. Rosewood London. LO1 P1 Roles and responsibilities of marketing functions Company must be able to distribute different roles and responsibilities to everyone in effective manner so that it can have better functioning in the business market. Due to good experience, Rosewood LONDON Hotel is being excellent to manage this factor precisely. Roles Branding Rosewood London has strong brand image in the business market which is one of the major strengths and opportunity as well for further expansion purpose. In addition, organization has been able to develop a strong marketing for branding of the business in the hospitality sector. Product and development designing There is high improvement in the product services which is being upgraded by the Rosewood London Hotel from time to time by having highly skilled research and development team. Company improves quality of hospitality services based on the customers feedback which are taken by marketing teams from them about company’s services and quality. So that, company can enhance the reputation in the market (Ariffin and et.al., 2018). It also offers online booking services to the customers which is being provided which makes the company to be able to gain them precisely.
Promotions Cost-friendly method of promotions of the company supports to maintain profit and sales. It supports company to get financial benefits. The existing product i.e. hotel rooms and services are priced accordingly class of customers so that there is going to have better satisfaction as well as loyalty of the users. Responsibilities Market Research It is prime function of marketing that can be used by many organizations because it helps to understand user’s reviews for the products and competitors’ action against business. With the support of function, organization enables to meet the needs of customers effectively. Marketing team of the Rosewood London Hotel conducts market research time to time so that it can have commercial advantage in the business market (Chernev, 2020). In context of marketing environment, the roles and responsibilities The standards and reputation of the company have to managed which can be completed when the marketing functioning to know the role and responsibility in the hospitality sector. There is required to have the loyal customers and employees which is going to support the marketing team to know the change which have to be completed for better functioning. Seminars and events There has to be transparency that requires to be developed so that there is going to effective transparency which could be presented (Bojanic and Reid, 2017). Rosewood London Hotel holds a various events and exhibitions which the organization is doing for the marketing so that it can lead level of employee’s satisfaction and better functioning for a higher profitability. Selling marketing strategies The tactics and measures have to be planned precisely which is going to be a good factor for stay long run in gaining the objectives. There are various strategies that are present in the hospitality sector from which the best decisions can be taken out so that projected goals and objectives of Rosewood London Hotel can be gained.
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P2 Context to marketing in organization of the roles and responsibilities HRM and Marketing HRM and marketing management works together in the company in order to develop best marketing strategy so that organization can enable to receive number of commercial benefits in the business. For example, marketing manager of Rosewood London Hotel often conduct market research in the hospitality sector to understand needs and expectations of the customers for the hospitality services. The they self-analyse all collected information critically so that it identifies opportunities and threats for the company. These collected information’s are integrated in the marketing functions in order to influence customer’s purchasing behaviour for it’s hospitality services (Das, 2020). However, human resource management supports marketing manager to make better marketing teams so that they can support marketing managers to implement all decision in effective manner. Marketing managers supports HR professionals by providing actual feedbacks about each marketing team performance. Thus, managers and HR’s interrelationship helps company to have better functioning in the business market. Finance and marketing Finance and marketing department also works together in the company because both has common goal to enhance economical scale of the business. Basically, marketing department always depend on the finance management for the funds because marketing managers often needs funds for publishing brand in the business market. for example finance management at Rosewood London Hotel always try to save extra expenditure so that company can use that money into another financial activities (De Pelsmacker, Van Tilburg and Holthof, 2018). While marketing manager at Rosewood London Hotel always looks for expanding more funds on promotional activities so that they can attract customers for buying it’s hotel services. Finance management gives a budget to the marketing manager in which they have to all marketing activities in effective manner. On the other hand, marketing managers hikes selling growth of it’s product and services. Thus, this interrelationship supports company to gain lots of commercial targets in the hospitality market as well as maintains business performance. Interrelationship Significance
All the functional units are interrelated and dependent on each other so that company can have better functioning in the hospitality sector (Dzhandzhugazova and et.al., 2016). Rosewood London Hotel often enables to gain competitive advantage since they understand significance and values of interrelationship factor which enhances productivity and operations. Negative Aspect of interrelationship The major drawback of interrelationship is to be a ineffective communication and the working of the company is going to be too slower which directly affects image of the company overall. LO2 P3 7P’s marketing Mix This marketing mix model is used to for the comparison between Rosewood London Hotel and Hilton with support of it’s seven elements. 7p’s elementsRosewood London Hotel & Resorts Hilton Hotel & Resorts ProductIthasfollowedproductmix strategy that supports it to diversify it’sbrandportfoliowhichplays vitalroleinattractingand influencingthentobuyit’s hospitality services. Ontheotherhand,Hiltonalso followed diversified product portfolio anditofferstourismfacilitiesalso which ultimately encourages tourists and customers to but it’s services. It usesthismarketingstrategymore effectivelyascomparedRosewood London Hotel. PriceIt follows competitive and prime pricingstrategyduetothisit enablestogeneratehighprofit margin on it’s existing product and services.Duetothispricing element, it is more successful as Itfollowscompetitiveandmarket penetrationpricingstrategytogain competitive advantage and build large customer base. But after that company itunabletogeneratehighprofit
compared Hilton hotel.margin on it’s brand portfolio. PlaceDistribution marketing strategy has followedbyRosewoodLondon Hotel due to this it enables to offers it’shospitalityservicesinto multiple countries across the world (Ekawati and Yasa, 2018). While, it also has implemented similar strategy and become more successful to expand it’s business in the world as compared other hotels i.e. Rosewood London. PromotionIt pays les attention on promotional activitiesduetothisithaslow brand awareness in customers. It canbeevidentthatcompany become unsuccessful to implement promotionalstrategyonit’s business. Itusestraditionalanddigital promotional strategies in it’s business asresultedithasstrongbrand awareness in customer as well as in the market. Physical Evidence It has good presence in UK and in the world as well and it has sated hotel’s infrastructure in traditional form so that customer can recall ancient culture. This factor supports company to build loyal customers’ base. WhileHiltonhotelhasexpandit’s business in multiple countries across theworldduetothisitiseasily accessible by the customers (Jones and Comfort,2020).Butithassated infrastructureaccordinglycountry’s culture so company does not have any original standardization. ProcessRosewood London Hotel provides direct communication facility to the guest such as they have multiple optionstoselectroomservices accordinglytheirbudget.While managementofthecompany always to try to give best services to the guest in all budgeted room as much as possible. Ontheotherhand,Hiltonhotel providesonlinebookingservicesto thecustomersandprovidesown software application to the customer so that they can book room and can havefunofadditionalamenities accordinglytheirbudget.Thus, companybringssatisfactionin customerforit’sservicesand
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products. PeopleRosewoodLondonhotelalways focusesonit’semployees performance.Sotheyconduct training sessions time to time so that each employee can enable to leadlevelofsatisfactionin customerforit’sservices (Manning, 2018). While Hilton Hotel always focuses on it’s targeted audience and always try to make their staying experience best one so that they can again think to buy it’s hotel service again. From the above discussion it can be analysed that Rosewood London Hotel has used 7P’s marketing mix elements quite effectively. But it requires to focus on it’s promotional activities then it can enhance strong brand awareness in customers and gain good positioning in the business market. LO3 P4 Marketing Plan It is a report that highlights company’s marketing strategy for the upcoming years, quarters and months. In other word, marketing plan involves overview of the business’s marketing and promotional goals and it’s provided brief information about company’s current positioning in the business market. This marketing plan directs company to gain it’s framed goals and objectives within defined time period (Ong, Lee and Ramayah, 2018). Rosewood London has plan to adopt new technology such as Voice assistant with Robot Butler in the hotel. There is a reason to adopt this new technology in the business such as it has goal to increase sales growth up to 30% at the end year of 2021. This new technology will support company to gain it’s targeted sales growth within defined timeframe in the Covid-19 pandemic. Currently this pandemic has become worldwide issue because still there is no medication available except precautions like social distancing, quarantine, masks and sanitiser etc. This new technology will support Rosewood London to comply all regulation of social distancing which have imposed by
UK’s government. With the support of this new technology facility, company can ensure it’s guest that it is safe place for staying purpose. Goal “To increase sales growth up to 30% at the end year of 2021”. SMART Objectives Specific: It has goal to increase sales growth up to 30% in the business. it is a key objective of the Rosewood London Hotel which looks for improving profit margin of the existing product segment and inducing sales growth as well. This objective of the business is specific in nature. Measurable: This goal of the company is measurable because it has aim to increase growth of sales up to 30%. It can be easily measured by the support of finance management who can calculate the increment of purchasing services in term of profit margin by comparing previous years financial statements with upcoming one (Sarsby, 2016). Achievable: All developed objectives are achievable. Rosewood London Hotel can easily achieve hike sales growth with increment of profit margin by it’s targeted audience. Realistic: Organization goal is to hike sales growth up to 30% that objective is real in nature. Company will accomplish this goal effectively with the support of highly talented and skilled marketing teams (SHENGNAN and Nedelea, 2018). They will use different marketingstrategiesinthecompanytogainit’sprojectedtargetswithindefined timeframe. Time-bound: All framed objectives of the Rosewood London Hotel are time-based. Company has set target for a year only to gain all framed objectives. Situation Analysis SWOT Analysis Strengths: It is an luxury hotel and it has around 15 hotels which are located different countries across the world. It has won the restaurant prize of Hotel Cateys in 2018. This hotel previous famous for the hotel guest preferences because it connects with Rosewood
Group Hotels. Now it provides individualizes services to the customers. These are the major strengths of the business which supports to attract wide number of customers towards its hotel. Weaknesses: Rosewood London has low brand awareness in a competitive luxury hotel industry. It does not pay high attention to the advertising. It focuses only individual brand strategy only. In recent years only 5% customers are staying in other Rosewood properties (Slootweg and Rowson., 2018). Opportunities: New technology i.e. Voice Assistant and Robert Butler is the better opportunity for the Rosewood London Hotel to influence customers to buy it’s hospitality services and gains competitive advantage in the hospitality market. It has opportunity to corporate with the luxury brands because it highly emphasizes on brand image, so it can create hotel brand values in customers. Threats: There are lots of luxury hotel in the hospitality industry as well as traditional or classic one hotel style but these cannot attract customers in log period. So, creative and modern for the classic and luxury hotel trends has become challenge for the Rosewood London. It has limited advertising activity in the public so it has bit difficulty to enhance the popularity. Rosewood London has used RACE model in order to create online presence of the company in the hospitality sector. With the support of digital model, company enables to offer online booking services to the customers as well as it provides online discount or coupon code facility services to the customers who books room in bulk or new customers. Such facility encourages customers to buy hospitality services (Tajeddini, Martin and Ali, 2020). It also has own official website wherein customers can directly click on link and communicate with it’s team regarding their queries. With the support of RACE model, Rosewood London provides touchpoints facility on it’s official website so that customers can share their reviews regrading hotel services, staff behaviour etc. Thus, Rosewood London enables to build good brand image on online platform. In this pandemic, all hospitality companies are facing commercial loss because limited customers prefer to stay in hotel due to unsafety. So, Rosewood London has taken initiative of Voice AssistantandRobertButlertechnologywhichwillsupportcompanytoenhancebuying behaviour of customers for it’s services.
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STP Model Market Segmentation The Rosewood London Hotel uses market segmentation strategy to divide UK market into small segments. Behavioural market segment is targeted by the company, the reason behind is that this marketsegmentsubclassifycustomersbaseontheirbuyingbehaviour,economicstatus, customer’s loyalty etc. This market segment supports company to generate high profit margin over it’s existing product line. Targeting Targeting strategy also follows by Rosewood London to target only specific audience. It targets only upper and middle category customers who want high quality hospitality services with safety for which they ready to pay extra (Wood and Jobber, 2016). So, this targeted audience will support organization to gain lots of commercial benefits as well as maintain social status of them. Positioning Rosewood London has good brand image in the hospitality sector and posses’ multiple amenities and high-class rooms and offers restaurant and transportation facilities as well. Due to this, Due to positioning strategy, it enables to establish a good brand image across the world which supports company to attract other new customers and existing in covid-19 pandemic. As resulted it will enable to gain it’s targeted goal within timeframe. Tactics 4P’s Marketing Mix Product: It has wide product portfolio such as wide variety in hotel rooms i.e. prime room, deluxe room, VIP and double deluxe, variety in food menu, different type of amenities etc. offer to the guest of Rosewood London Hotel. In addition, company has new technology i.e. voice assistant and robot butler which will support staff to maintain social distancing from customers as well as employees. For example, robot butler will automatically swich on the light, AC etc. so guest do not have to touch remote and all which can be reason of virus spreading. While voice assistant will inform company’s
employeesthatguestiscomingorbookingissuethroughwhichemployeeswill automatically maintain social distance. These type facilities encourage customers to buy hospitality services carefree. Over the proposed product line and facility, company will enable to generate sales growth up to 30% within the end year of 2021. Price:Competitive pricing strategy will be implemented by Rosewood London Hotel. This pricing strategy will support company to attract all middle-class guests to buy it’s services at affordable prices and in exchange generate high profit margin over the existing product line. It will also follow prime pricing strategy for the VIP customers who wants VIP room for the meeting and staying purpose. Thus, both pricing strategies will support hotel to build loyal customers’ base (Yadav, Dokania and Pathak, 2016). Place: It is quite traditional and luxury building which has been done long period to established. It is located on good locations at different countries across the world so it become quite easy for the customers to access the hotel. Distribution pricing strategy has followed by company. Promotion: Traditional and digital marketing strategy will be followed by Rosewood London Hotel because it has low brand awareness in public. So, these both marketing strategies will support to enhance awareness in customer about it’s existing product and facilities which automatically attracts customers to once buy it’s hospitality services. Budget:The marketing plan cost is about 6000 euro which is appropriate amount for this plan. Action plan Marketing managers of the Rosewood London has played significant role in the company they assign number of tasks among it’s team members accordingly their abilities so that each can put more efforts in the workplace while dealing with different tasks. Priorly, marketing managers conducts market research to understand actual needs of customers in the pandemic period and positioning of company in the hospitality sector currently (TOMA and GRĂDINARU, 2018). These information are integrated into marketing strategies by the marketing manager to develop SMART objectives and practices each marketing strategy like situational analysis, STP model and 4p’s marketing mix. These strategies have supported marketing managers to gain all framed objectives within defined timeframe. As resulted company has enabled to achieve it’s targeted goals in the business in effective manner.
Monitoring and Controlling HR professionals supports marketing managers in monitoring and controlling overall marketing plan and each functional units’ activities so that profitable outcomes can be sustained for the long period which ultimately supports company to receive commercial benefits time to time. CONCLUSION This report has been concluded different roles and responsibilities of marketing functions that supports company to build strong brand image in the business market. It has been summarized about significance of interrelationship between different functional units. 7P’s marketing mix elemnets used to create effectively comparison between both luxury brands i.e. Hilton and Rosewood London Hotel. Marketing plan has been concluded in this report.
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Yadav, R., Dokania, A.K. and Pathak, G.S., 2016. The influence of green marketing functions in buildingcorporateimage.InternationalJournalofContemporaryHospitality Management.