Leading and Managing Change in House of Fraser's

Unit 17 Leading and
Managing Change

Table of Contents
INTRODUCTION...........................................................................................................................1
SCENARIO 1...................................................................................................................................1
1) Case study overview...............................................................................................................1
2) Change drives and its impact on organisation strategy...........................................................1
3) PEST analysis and comparison between two firms and its impact on organisation...............3
4) Impact of change on organisational strategies and operations of House of Fraser's .............4
5) impact of change on leadership, individuals and team behaviours.........................................4
6) How the impact of change can be minimized.........................................................................5
SCENARIO 2..............................................................................................................................7
Covered in PPT...........................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Changes are an essential part for a company that work as an effective process for
changing and implementing new business strategy, processes, culture and procedure. The main
motive to understand change is to introduce the impacts of dynamic environment alternations on
the business operations and functions in order to improve productivity and performance of
organisation. This results business houses will achieve more success easily. Moreover, this report
is written from perspective of two different case studies that is Sports direct and House of
Fraser's. Sports direct is British retail group which offers their products overall world and also
operates number of sporting brands to operate them in market (Quirke, 2017). On the other side,
House of Fraser is a British department store that manage business in Ireland and United
Kingdom. Moreover, the report highlights on overview of case study and influence of change
drivers on organisation. Along with this barrier of change and their influence on decision-making
will also be focused in this report.
SCENARIO 1
1) Case study overview
The chosen case study for this report is House of Fraser's. Mike Ashley is prepared to
invest huge amount of money to turn the business into a mini-chain stores. The main aim of
organisation is to establish themselves in market as Frasers. This is a major change which
management decided to implement and follow in organisation. Moreover, the reason to invest
huge amount of money is that organisation reduces their market share with £3m. So it is
mandatory for management to utilise information system for cutting cost through shifting their
warehouses in Shirebrook.
2) Change drives and its impact on organisation strategy
Internal and external are two separate driver of change which is impacting on business
and their operations. Capabilities, inventions, desires and resources are considered as internal
drives. Similarly, aspects which are beyond control of management like competitors, customers,
government are consider in external drivers (Meier, 2016). This are main diverse which directly
influence on business operations and strategies. So house of Fraser & sport direct monitor some
change which impact on organisational strategy are mention as follow:
Similarities and differences:

Change impact on operations and strategy as to adopt new environment of market it is mandatory
to implement new business strategy for performing work effectively. Their are various
operations and functions are performed by management of both companies whether House of
Fraser's or sports direct. This determines both organisation implement updated technology in
their transaction, operations and role due to which work in completed within minimum time
period. Along with this both firm work with motive of achieving organisational goals through
developing efficacious strategy which also work as positive factor to adopt changes. Further,
both are different from each other as human resources and automated function are contrary for
each function and task.
Change House of Fraser's Sports Direct
Process Change Operational changes such as
Rebranding are carried out by
management. As per this
change organisation
implement new style of
working to focus on fulfilling
needs of buyer to increase
customer satisfaction level
(Kickul and Lyons, 2016).
The major changes in Sports
direct will be done with motive
of expanding their business's
as per buying and bulling. This
is major process for change
which positively impact on all
operations of business's as it
relates with process of
company.
Strategical change The major concern of
organisation is to develop
luxury mini-chain. For this
management focuses on IT
system to shift warehouse in
Shirebook. Moreover, it work
best strategy which positively
impact on business operations
for increasing market growth.
Sports direct management
trade with different business's
area that work with reduce its
profits. So to deal with them
the major concern of
organisation is to negotiate
such as reducing rent, slash
their cost of operations etc. it
also govern to develop
business's to achieve more
success.