Unit 18 - Research Project

Leadership Management

Professional Development

Data Science and Big Data

This presentation provides an overview and business analysis of Red Catenation Hotel, a leading small scale enterprise in the hospitality industry. It discusses the profile of the business entity, its main components, internal and external factors of the business environment, responsibilities of managers, strengths and weaknesses of the company, and business analysis using comparative measures. The presentation concludes by highlighting the focus on high quality services and employee development.

Overview and Business Analysis of Red Catenation Hotel

Presentation

This study focuses on the impact of talent management on the role of HR in leading improved training and retaining of staff. It examines the reasons for the rising need and importance of talent management, evaluates its impact on HR, and investigates effective talent management strategies. The study is based on Waitrose Limited, a British supermarket, and uses a quantitative research method with a questionnaire for data collection.

Languages and Culture

Impact of Talent Management on Role of HR in Training and Retaining Staff

The assignment content discusses the importance of employee emotional competence in customer satisfaction and loyalty. Studies have shown that rapport between employees and customers plays a mediating role in this process. Additionally, incentivizing CEOs to build strong relationships with customers and employees can lead to higher customer satisfaction and firm value. The importance of linking customer satisfaction, employee appraisal, and business performance is also highlighted. Furthermore, leader empowering behaviors and employee psychological empowerment have been found to positively influence customer satisfaction. Lastly, the role of sales employees in securing customer satisfaction and managing customer relationships through social media are also discussed.

Design and Creativity

Employee Emotional Competence and Customer Satisfaction

Report

This presentation explores the impact of talent management on the role of HR within the hospitality sector, focusing on Sheraton Hotel. It discusses the concept of talent management, importance for HR, challenges faced, and recommends measures for retaining talent. The research methodology used is qualitative with thematic data analysis.

Impact of Talent Management on HR Role in Hospitality Sector: A Study on Sheraton Hotel

The study explores the impact of motivated workers on improving satisfaction level of customers. There are different aspects that are considered by the organizations. further, many strategies are applied that helps in improving level of motivation level in employees. Both customers satisfaction and employees motivation level are linked with each other.

Unit 18 - Research Project

End of preview

Unit 18 - Research Project

Overview and Business Analysis of Red Catenation Hotel

Impact of Talent Management on Role of HR in Training and Retaining Staff

Employee Emotional Competence and Customer Satisfaction

Impact of Talent Management on HR Role in Hospitality Sector: A Study on Sheraton Hotel

Impact of Employee Motivation on Customer Satisfaction: A Case Study on Red Carnation Hotel

Unit 18 - Research Project

End of preview

Unit 18 - Research Projectlg...

Overview and Business Analysis of Red Catenation Hotellg...

Impact of Talent Management on Role of HR in Training and Retaining Stafflg...

Employee Emotional Competence and Customer Satisfactionlg...

Impact of Talent Management on HR Role in Hospitality Sector: A Study on Sheraton Hotellg...

Impact of Employee Motivation on Customer Satisfaction: A Case Study on Red Carnation Hotellg...

Unit 18 - Research Project

Overview and Business Analysis of Red Catenation Hotel

Impact of Talent Management on Role of HR in Training and Retaining Staff

Employee Emotional Competence and Customer Satisfaction

Impact of Talent Management on HR Role in Hospitality Sector: A Study on Sheraton Hotel

Impact of Employee Motivation on Customer Satisfaction: A Case Study on Red Carnation Hotel