Unit 2: Managing Customer Experience

 Managing customers experiences can be understood to be widely essential for
bringing larger working growth among business horizons within dynamic
competitive hospitality industry, for leveraging higher efficacy goals and to be
productive for bringing on new level goal advancement.
 ST. John is one of the top most cafe within London, having wide range of products
and services providing customers with best quality ambiance.
INTRODUCTION

 Customers services strategies by ST. JHONS will be able to be evolved
on larger working horizons specifically for new working competitive goals
widely for leveraging higher segments effectively within hospitality industry
scenarios.
 Best trained employees: There shall be larger informative skilled training of
employees by developing larger functional standards of services for leveraging
customers with best services for productive display of new functional avenues.
Larger skilled working scenarios improve company goodwill on larger pace
within business goals, enable to deliver consumers with best determinants of
higher scoped metrics.
Creation of customers service strategies