Unit 2: Managing Customer Experience

 Managing customers experiences can be understood to be widely essential for
bringing larger working growth among business horizons within dynamic
competitive hospitality industry, for leveraging higher efficacy goals and to be
productive for bringing on new level goal advancement.
 ST. John is one of the top most cafe within London, having wide range of products
and services providing customers with best quality ambiance.
INTRODUCTION

 Customers services strategies by ST. JHONS will be able to be evolved
on larger working horizons specifically for new working competitive goals
widely for leveraging higher segments effectively within hospitality industry
scenarios.
 Best trained employees: There shall be larger informative skilled training of
employees by developing larger functional standards of services for leveraging
customers with best services for productive display of new functional avenues.
Larger skilled working scenarios improve company goodwill on larger pace
within business goals, enable to deliver consumers with best determinants of
higher scoped metrics.
Creation of customers service strategies

 The customer’s experiences meets needs of business standards
within larger goals productively for keeping up new scenarios widely for
bringing on goodwill domains, which will enable ST. John to be technical
growth observance.
 Best customised personal hospitality services: The development of new
innovative customised personality hospitality services will deliver quick
growth goals to bring on new competitive goals impact within new horizons
for leveraging larger competent effective diversity among business segments
Development of customer experiences that meets the
needs of required business standards

 Digital scale marketing: ST. John
shall focus on bringing digital scale
marketing of all products and
services for developing higher
customers market reach, building
new working goals competitively and
also connecting on new scales widely
for larger informative reach among
consumers
CONT…

 The report has concluded in detail Therefore, it can be concluded from
above analysis that ST. JHONS club through emphasising on delivering digital and
unique services to customers will be able to gain competitive advantages in
external environment
CONCLUSION

 Evans, S. and et.al., 2017. Business model innovation for sustainability: Towards a
unified perspective for creation of sustainable business models. Business Strategy
and the Environment. 26(5).pp.597-608.
 Liu, C .H and et.al., 2020. Co-competition, learning, and business strategy for new
service development. The Service Industries Journal, 40(7-8). pp.585-609.
 Ollila, S. and Yström, A., 2017. An investigation into the roles of open innovation
collaboration managers. R&D Management, 47(2). pp.236-252.
REFERNCES