Managing Customer Experience

Unit 2: Managing
Customer Experience

TABLE OF CONTENT
Introduction
Customer service strategies
The way customer’s services strategies have been
created and developed customers experienced
Recommendation of improving customers service
strategies
Conclusion
Reference

INTRODUCTION
This presentation is made to trained employees about the
way customers experienced needs to be enhanced so that
company can easily attain its objectives.
There are different customer’s services strategies that are
used by company in order to induce maximum individuals
to be part of firm.

Customer service strategies
Optimise training to staff member: Clove club in
order to provide better customers services to people
have provide training to employees or staff
members about the way specific task can be
completed.
Training has helped company in enhancing existing
skills and capabilities of individuals thus optimising
their performance and customer satisfaction level.