This document discusses the principles of menu planning and design, customer and business requirements, costing and pricing menus, and developing a menu to maximize profit. It provides insights into the considerations and strategies for creating a menu that meets customer needs and increases profitability.
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Menu Development, Planning and design
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Table of Contents INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 P1. Principles of menu planning and design to meet customer and business requirements.......1 P2. Determine the customer and business requirements which require to be be satisfied to increase profit..............................................................................................................................2 TASK 2............................................................................................................................................3 P3. The key considerations that need to be taken into account when costing and pricing menus .....................................................................................................................................................3 P4. Produce accurately costed and priced menus to meet a range of customer requirements....4 TASK 3............................................................................................................................................5 P5.Producearealisticplantodevelopamenuwhichmeetscustomeranbusiness requirements to increase profitability..........................................................................................5 P6. Produce a menu that meets customer and business requirements to maximise profit..........6 P7. Test and evaluate the menu produced...................................................................................7 CONCLUSION................................................................................................................................7 REFERENCES................................................................................................................................9
INTRODUCTION Menu planning is an activity by which hotel and cafe provide various kind of food products or dish meals, starters and desserts. During the time of menu development, price plays an essential role in maintaining competition in the minds so to get attention of more target audiences(Camburn and et. al., 2015). Menu designing is a team decision that should be consist representative form the owner, administrative, chef and management. Chef consider in the report is Pasco cafe which is situated in busy area like corporate area and railway station. So now the owner of the company have decided to design new menu to fulfil consumer's needs. Further, it also consider development and evaluation to meet business requirements. TASK 1 P1. Principles of menu planning and design to meet customer and business requirements Principles of menu planning Menu planning principles consist balance, different varieties and nutritional qualities that include different flavours and dishes. Menu is a type of communication channel that help in making internation among consumer and hotel is providing. The major principles of menu are described as below: The main principle of menu is that the brief description of dishes are important as to define the final meal and food dishes to make effective choice to fulfil the requirements of the firm. A appropriate design of menu lead the attention of dinner to a specific item that maximise the likelihood to those items that are ordered. In Menu, those food items which provide more profit should be kept on top as to average check required to return the expect sales. At the time of designing menu, dishes must be clear and have brief explanation regarding pricing because it assist consumer to understand menu in easier way(Chang and Taylor, 2016). Desert must be listed in menu in an attractive manner and every single food item must be listed which is providing by the cafe. Trialling and testing various kinds of menu 1
Table d'hote- It is a French word that state “The Host's Table” and indicates to the table that is host and the booked by the person who host the entire table for the party(Davis and et. al., 2018). In Context of Pasco cafe, the company require to design the course of meal with the choice of specific client. A la carte- It indicates to the menu in which cost and price are separately placed. It is a upscale menu in which all food dishes are listed and priced and mentioned in segregate way. Regarding Pasco cafe, it is differentiated every things like breakfast, brunch, lunch, dinner etc. Menu planning constraints There are diverse types of constraint that are utilised at the time of designing menu. It is important for Pasco cafe constraint should be kept in mind of that consist requirements of consumerandprovidefooddishesaccordingtheirtasteandpersonalcharacterise.To acknowledge the possible issues like health and nutritional diet must consisted to accomplish desire aims and objectives. P2. Determine the customer and business requirements which require to be be satisfied to increase profit Requirement of customers Greeting services- At the time, when customer come in to cafe and restaurant, they must be greeted them in better way because it create effective impression in consumer's minds. It is essential for Pasco cafe and administration should greet employees regarding to maximise the experiences of the guest. Environment- Basically, consumer go to cafe and restaurant to meet friendly and socially way. Along with it, Pasco cafe should have clean environment, attractive infrastructure, design and decoration with effective quality of meal and food services. It will assist cafe to maximise the profitability and surviving in specific sector till long duration. Food and drinks- Mostly, the essential service that customer receive at the time of dining out. The cafe and restaurant must offer simple and tasty food & drinks with quality ingredients because it help in maximising sales and revenue of the firm(De Massis and et. al., 2017). Requirements of business Market research-Cafe must concentrate on market research so that firm can get information about consumer needs, demands and the changes that are occurred in their taste & 2
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preferences. It is essential for Pasco Cafe to organise survey and collect information about their customer to make change and maximising profits and revenues of the company. Meet current laws- the management of Pasco cafe should properly follow the rules and legislations that are framed by national authorities for hospitality business. It will help in reducing all the threats and uncertainty and also assist in smooth running of the business(Fu, Yangand Wood, 2016). It also assure about the hygiene factor that instantly increase the sales of organisation. Organise training for workforce- The management of respective firm must organise training and learning programs so that the employees can make development in their skills and knowledge. With the help of it, they can greet potential client in better manner and offer services to them in appropriate way. Therefore, consumer must have treated properly as to good reputation of cafe. TASK 2 P3. The key considerations that need to be taken into account when costing and pricing menus To analyse the value and cost of menu is important and it should be designed and developed by experts to accomplish the success and development in an effective way. Various expectations of consumer should be maintain in mind at the time of costing and pricing menus. There are different factor that should be considered by the management of Pasco cafe at the time of costing menus: Business plans and policies- Every business consider environmental policies that are farmed by the government of the specific nation so that they can operate their business without harming environment. In addition to it, Pasco cafe should also make concentration on corporate social responsibilities that is utilised to accomplish expected and set aims and objective in appropriate manner(Gothelf and Seiden, 2016). Apart from it, the company should maintain the cost of food items and others constant so that they can keep favourable deals. Seasonal impact- It is most important factor that organisation should keep in mind because when season change taste and preferences of people also change according to respective season. Cafe and restaurant should design their menus as per seasonality and requirement. For instant, in winter season individuals do not like beverages and ice cream etc. so the management 3
of restaurant should remove these kind of items from their menu and add and include soups and hot drinks to attract number of consumers. P4. Produce accurately costed and priced menus to meet a range of customer requirements ABCDEFGHIJ Menu Item Total Sold Menu Price Porti on Cost Food Cost % Porti on C.M. [1] Total Food Sales Total Food Cost Total C.M.C.M.% Ham Sandwich12£10.95£2.75 25.00 % £8.2 0£131.40£33.00£98.4024.00% Tuna Sandwich8£11.95£4.25 36.00 % £7.7 0£95.60£34.00£61.6015.00% Salad10£6.95£3.75 31.00 % £8.2 0£69.5£21.5£4820.00% Cheese Sandwich5£10.95£3.50 32.00 % £7.4 5£54.75£17.5£37.259.00% Crisps4£14.95£5.25 35.00 % £9.7 0£59.80£21.00£38.809.00% Veg. Lasagne6£12.95£4.00 31.00 % £8.9 5£77.70£24.00£53.7013.00% Non veg. Lasagne Veg Burger5£15.95£7.25 45.00 % £8.7 0£79.7536.25£43.5010.00% Totals50£568.5£151£337.75 Item Total Sold Menu Price Porti on Cost Food Cost % Porti on C.M. Total Food Sales Total Food Cost Total C.M.C.M.% 4
Cappuccino31£6.75£1.93 28.59 % £4.8 2£59.83 £209.2 5£149.424.63% Cafe Latte211£6.75£1.72 25.48 % £5.0 3£362.92 £1,424 .25 £1,061.3 331.54% Espresso71£6.95£1.53 22.01 % £5.4 3£108.63 £493.4 5£384.8210.61% Hot Chocolate19£7.50£2.23 29.73 % £5.2 7£42.37 £142.5 0£100.132.84% Tea78£5.95£1.55 26.05 % £4.4 0£120.90 £464.1 0£343.2011.66% Cafe frappé129£6.45£1.68 26.05 % £4.7 7£216.72 £832.0 5£615.3319.28% Cold Coffee130£6.95£1.76 25.32 % £5.1 9£228.80 £903.5 0£674.7019.43% Total669 ACM = £4.9 8 £1,140. 70 £4,469 .10 £3,328.9 3 100.00 % TASK 3 P5. Produce a realistic plan to develop a menu which meets customer an business requirements to increase profitability When the management of the cafe and restaurant design a new menu, the people should monitor new component that are able to meet the end requirements of customers(Fuller, 2016). To reduce the competition in current market, Pasco cafe should provide better quality food made by pure ingredients and effective services to attain set aims and goals. According to it, there are some factor that are mentioned as below: Budget requirement- To create an appropriate plan, it is crucial for each cafe and restaurant to make effective planning regarding budget to attain goals in adequate manner. The finance function of Pasco cafe must concentrate on budget and devise efficacious utilisation of resources to satisfy the wants and necessities of person and customers. Meet legal needs- According to menu plan, organisation make focus on legal need and follow all the laws and legislations so that any kind of issues and risk can not be face by the firm 5
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in current marketplace. For example, in Pasco cafe, the management of the company must assure about those laws and regulation that are essential for smooth functioning. This legal needs consist employees, salary, wages, safety and quality of product and services that are offered by them. Ingredients and items- A menu describe the brand and success or development of the company. So it is critical for Pasco cafe to select better raw material and pure ingredients to develop the purchasing power of customer and find out the way to reduce wastage. Cafes and restaurant must be aware and sure about the nutritional flavour that it is able to aid improvement in the quality of cafe and its food products as well. Vendor selection- Ifthe company has right vendor then it is essential factor for growth anddevelopmentofthebusinessofthecompanyintermofbusinessexpansionand maximisation inprofit(Gregoire, 2016). Pasco cafe must find out vendor who can deliver raw material timely because it also help in offering product and delivering services to customers on time. Therefore, it help brand to grow in forms of quantity and provider can offer raw materials and ingredients according to season. P6. Produce a menu that meets customer and business requirements to maximise profit Everyday Menu: Pasco Cafe Food menuBeverages menu Tuna Sandwich Ham sandwich Salad Cheese sandwich Crisp Veg. Lasagne Veg Burger £11.95 £10.95 £06.95 £10.95 £14.95 £12.95 £15.95 Cappuccino Cafe Latte Espresso Hot Chocolate Tea Cafe frappé Cold Coffee £6.75 £6.75 £6.95 £7.50 £5.95 £6.45 £6.95 Conference Menu: 6
Pasco Cafe Buffet Option Selecting different burgers and chips.............................£6.95Choosing various sandwich and chips...........................£8.95 Option ASelecting of sandwich and open rolls, home made sausage rolls, and have wide variety of savouries..................................................................£13.00 Option BCassoulet, Beef Bourguignon, chocolate souffle, Flamiche and Fresh mixed leaf pork............................................................................£15.95. Option CFresh salad of mix vegetables, carved beef, Slice of Finest Pork Pie, Carved Gammon Platter, Coleslaw Salad, Selection of Pickles & Savouries, Chinese Spare Ribs..........................................................................£18.95 £ (per person) P7. Test and evaluate the menu produced Every restaurant design menu card in a innovative way because it is the face of every greasy – spoon. It is important to know the esteem of menu so that this will attract many people and this will aid to maximising profit and revenue of a firm(Homburg, Schwemmle and Kuehnl, 2015). There are various tools and techniques by which dining can define and identify its menu in front of its customers and competitors. Key performance indicators-It is mainly used by the dine-in and cafes to improve and figure- out the overall performance. It is also used to increasing proficiency and market share of cafe by introducing new menu.Manager of PASCO cafe identify and analyse the area where improvement is needed to maximise sales and for longer survival of the cafe. By receiving customer feedback-the main motive of taking feedback is to know the customers taste and preferences and recognising the imperfections in that and after this changes can be made. In PASCO cafe, manager mainly focus on the customer satisfaction by providing best services to captures the wide market share effectively. Because of changing environment it 7
is essential to restaurant can modify and alter its menu to increasing sales and longer stay in the competitive market(Moreno and et. al., 2016). They provide questionnaires to its customers so that they will get feedback and after they make changes as perthe preferences and add more new things to attract them. CONCLUSION As per preceding mentioned content it has been determined that designing menu, cafe require to identify the requirements and demands so that the firm can offer service which provide fulfilment to customers needs. Further, they also create different types of menu to get attention of people. In addition to it, organisation has to improve legal need and follow each and every rules to accomplish set objectives and goals appropriately. Moreover, diverse factors like taking feedback and maintaining pricing strategies effectively can aid to design better menu. Apart for it, the organisation has to think regarding the need of customers and business to minimise competition in current marketplace. 8
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REFERENCES Books & Journals Camburn,B.andet.al.,2015.Asystematicmethodfordesignprototyping.Journalof Mechanical Design.137(8). Chang, W. and Taylor, S. A., 2016. The effectiveness of customer participation in new product development: A meta-analysis.Journal of Marketing.80(1). pp.47-64. Davis, B. and et. al., 2018.Food and beverage management. Routledge. De Massis, A. and et. al., 2016. Family governance at work: Organizing for new product development in family SMEs.Family Business Review.29(2). pp.189-213. Fu, K. K., Yang, M. C. and Wood, K. L., 2016. Design principles: Literature review, analysis, and future directions.Journal of Mechanical Design.138(10). Fuller, G. W., 2016.New food product development: from concept to marketplace. CRC Press. Gothelf, J. and Seiden, J., 2016.Lean UX: designing great products with agile teams. " O'Reilly Media, Inc.". Gregoire, M., 2016.Foodservice organizations: A managerial and systems approach. Pearson. Homburg,C.,Schwemmle,M.andKuehnl,C.,2015.Newproductdesign:Concept, measurement, and consequences.Journal of Marketing.79(3). pp.41-56. Moreno, M. and et. al., 2016. A conceptual framework for circular design.Sustainability.8(9). p.937. Morris, R., 2016.The fundamentals of product design. Bloomsbury Publishing. Schuler, D. and Namioka, A., 2017.Participatory design: Principles and practices. CRC Press. Sosa, M. E., Gargiulo, M. and Rowles, C., 2015. Can informal communication networks disrupt coordinationinnewproductdevelopmentprojects?.OrganizationScience.26(4), pp.1059-1078. 9