Facilitating Change in Health and Social Care

This document discusses the key factors that drive change in health and social care services, assesses the challenges they bring, and proposes strategies for measuring and evaluating recent changes. It also explains the key principles of change management and how changes are planned and monitored in the context of health and social care.

Unit 26 Facilitating
Change
In Health
And Social Care

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1) Explain the key factors that drive change in health and social care services.....................1
2) Assess the challenges that key factors of change brings to health and social care services.
................................................................................................................................................2
TASK 2............................................................................................................................................3
1) Devise a strategy and criteria for measuring recent changes in health and social care.....3
2) Measure the impact of recent changes on health and social care services against set criteria
................................................................................................................................................4
3) evaluate the overall impact of recent changes in health and social care............................4
4) propose appropriate service responses to recent changes in health and social care services
................................................................................................................................................5
TASK 3............................................................................................................................................5
1) Explain the key principles of change management............................................................5
2) Explain how changes in health and social care are planned..............................................7
3) Assess how to monitor recent changes in health and social care services.........................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
The change refers to transformation of services that are deliver from health and social
Care organization to people. It is necessary to be occur by organization so that health of
individuals can be enhance. As there are different types of changes can be seen with an
organization which can facilitate health of people. There are various factors available that
provide changes in organization suggest political economic laws technical and social. These
factors motivate organization to implement changes within their strategies so that help of
individuals can be improved. With proper implementation of changes, services can effectively
transfer to people in an appropriate manner (Yuen, 2018). In this assignment, the key factors are
discussed which is influence implementation of changes in NHS organization. In addition to this
there are various challenges occur dupe implementation of changes. So it is necessary to measure
them with the help of different criteria. Moreover, the impact of changes are also covered in this
report. There are some principles of change management occur which can be in enhance by
planning methods in the organization. It is necessary to monitor changes so that effectiveness of
services can be analyzed is also cover in this.
TASK 1
1) Explain the key factors that drive change in health and social care services.
There are different key factors are occur which assist in developing changes in services of
organization. There are various factor depends on these changes that can be come up through
external and internal factors. The internal factors is defined as the changes that going in
organization within a period of time. As these changes are implement by care professionals and
managers who often develop new changes so that health of individuals can be promoted. This
can be monitor by analyzing satisfaction of services by customers (Lewis, 2018). As the internal
factors consist of culture and structure of health and social Care organization which have main
goal to influence care and services according to needs of individuals. As each and every
individual have different needs and requirements that assist organization to develop new changes
with their setting.
As the changes can be occur in various changes within technical change. The change in
resources can also impact and initiate changes of services in the organization. The external
factors refer to the factors that are available outside of organization that assist them in changing
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their services. This includes competitors and laws which influence services of health Care
organization. As these factors are developed by NHS organization which help in services in
providing quality of care to people. From the given case, the initiation of change is poorly
developed which impact negatively on customers. There are also shows various threats are
present which are necessary to analyze by care professionals so that they can direct services to
users. The key factors that bring changes in the environment of organization within services are
described below.
Legal:- it consists of acts that help organization in developing new changes within the
services. The initiation and implementation of care act 2014 help organization to fulfill services
according to requirements of service users. The main aim of this act is to enhance services so that
health can be improved.
Demographic:- each and every person have different lifestyle and needs which are needed
to be fulfilled in order to enhance their health. This is need to be considered while providing
services to them. As there are many people with different ages does not feel comfort-ability with
new changes. This developed new changes according to their satisfaction or compatibility.
Technical:- it is necessary to bring changes within technical factors such as new
technologies, record keeping, etc. The occurrence of new methodologies is also an important
factor that can develop changes.
Political:- in this factor various guidance and policies and include which are standardized by
government. This factor is occur to maintain stability so that changes can effectively
implemented within services.
2) Assess the challenges that key factors of change brings to health and social care services.
The implementation of changes occur with various challenges. It is crucial to maintain
changes by increasing satisfaction of patients. as the changes can we develop from various
factors including support, resources, investment and funding. in order to develop satisfaction
these factors should be considered buy organization properly for the people who are associated
with services of organization. In order to get rid from the challenges it is important to maintain
for fulfill factors in in care services. As the changes can be occur from both internal and external
factors. There are various challenges can be seen within organization suggest lack of care
professionals and resources that develop dissatisfaction among services by patients (Geldard,
Geldard and Foo, 2017). The other challenges occur in legislation changes, demographic
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competition, problem in funding and issues in technical. So it is the role of organization to
develop changes that initiate change services among customers. This will result in positive
outcomes of services. The people only support the services which are relevant to their
requirements. The challenges can be occur from different stakeholders as they prefer different
requirements.
The implementation of care act 2014 is needed to be occur appropriately. As this act has
framework of developing new rights and responsibilities for individuals who you are needed
support and care. the improper occurrence of this act can develop various challenges among local
authorities and organization to enhance changes. According to the case, they are different
challenges are present among local authorities in initiating changes. The low rates in
organization from which it developed competition from other authorities. The organization have
low pay scale for care professionals and workers. As no professional wants to deliver services by
receiving low pay scale. As the economic factor of local authority is not properly developed
which raise challenges among them.
TASK 2
1) Devise a strategy and criteria for measuring recent changes in health and social care
The implementation of change in an organization requires measuring the effectiveness of
changes. This can be analyzed by various standards that are said by care act, Royal College of
nursing and care quality commission. They have some standards from which organization and
local authorities can initiate changes within their services which help them in in developing more
changes in their services (Ellis, 2017). The royal nursing college has some standard from which
care professionals work in collaborating by communicating with each other. This will impact
positively on providing services to service users. In their change services they implement some
effective strategies from which day can enhance health. They measure requirements and needs of
individuals by communicating them effectively.
2) Measure the impact of recent changes on health and social care services against set criteria
The care equality commission provides some standards in which they integrate safeguarding
services to children. The reports of care quality commission on Camden borough have found out
they are services among people is good. As their care professionals or service providers provide
appropriate support to individuals who have specific type of issues. Their service providers are
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connected with various programs for benefiting children by providing information to their
parents. During inception, the CQC finds a range of evidence from which it has been resulted
that there safeguarding among children and people is good by keeping them healthy and safe
(Jamieson and Tuckey, 2017). They effectively implement services within their organization
from which they can contribute in keeping save to younger and older people. They have
appropriate capacity to improve their services by implementing changes within their services.
The Wellesley Road Care Home provides care to older people who are suffering from dementia.
In previous days, they does not have proper care providers which develop a negative impact on
their services users. The care home need to develop more prevention care in their settings so that
care services can be effectively deliver to them. After the inspection, a manager was
implemented from care quality commission which provides all requirements to people. This
helps people in their services as they are now able to receive more care with proper
improvement. There are lots of positive improvements occur after inspection as people are
receiving services, needs and their requirements with in time. The staff member of c are home
effectively provide care to their services users by maintaining their dignity properly.
3) evaluate the overall impact of recent changes in health and social care
The impact of recent changes can be seen on all stakeholders that include families, staff
members, customers and professionals that are initiated by organization. There can be both
positive and negative impact occur on organization to people who are associated with it. In
context of case, implementation of care act 2014 assist organization in providing care services to
customers. Some local authorities find difficulties in initiating this act in the setting. This result
in occurrence of impact negatively on services of services users. This developed impact on the
people who are linked with services of organization. As some of the people have difficulties in
accepting changes with their services as they are new to it.
The some changes also have some benefits as people can improve their health. There are
also some quality standards are set by various standard government which is not attain by care
professionals. This develops negative impact on services among users. As per the case, the
quality standards are not followed by local authorities which impact negatively on their services.
the different age group have different needs and requirements such as old age group are not
easily comfortable with new changes (Wallerstein, 2017). This develops impact on the changes
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that are implemented in organization. The overall impact of recent changes can be effectively
seen in organization with examine satisfaction of people.
4) propose appropriate service responses to recent changes in health and social care services
The different responses occur from recent changes in care services of an organization.
The service response can be occurring by professionals, management and staff members of
organization and local authorities. As these responses of services can be examine by identifying
gap between patients and service providers. The responses can motivate impact positively on
services to customers. So it is necessary for care professional to response appropriately at time of
providing services. The organization is necessary to apply some leadership quality with their
management so that changes can be occur appropriately. The role of care professional is to
motivate service users so that they can attain new changes in their services.
The organization should support workers and care professionals in their work role so that
they can positively deliver services to service users. The implementation of factors must occur
properly so that it can influence services among patients (Kitson and Harvey, 2016). There are
various policies and laws are occur which provide different working style to care professionals of
organization. The awareness about new changes is necessary for employees to be aware so that
they can effectively use changes with in providing their services to users. The response from
organization should be occur appropriately in which they provide information about their
services that are used by them. This help in developing trust of customers on organization which
help in developing good health and welfare of people. It is necessary to update all stakeholders
about new guidelines two people who are linked with organization.
TASK 3
1) Explain the key principles of change management
In order to sustain changes, it is important to maintain those changes that are recently
occur within organization. There are some key principles of change management which help in
in managing change of organization. In The change management model, Kotter model is used.
As in this model 8 steps are included in which decrease in once tab can cause adversely impact
on setting of an organization. These 8 steps are described below. Create urgency:- It is important to create urgency by providing awareness of changes to
all stakeholders. With this it help organization in implementing changes successfully. As
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support can be occur from patients. By providing awareness about changes, new and
other changes can be implemented according to needs and requirements of customers by
organization (Hayes, 2018). Form a powerful coalition:- The powerful coalition can be build by directing and
providing information to members of changes. This assist organization to enhance more
changes within their system of service. Create a vision for change:- By creating a vision for change makes easier for
organization to develop new changes as with this stakeholders can support in
implementing changes in their services. Communicate the vision:- Once the vision is created, it is necessary to communicate with
members and stakeholders so that management can take forward in implementing change.
It delivers a chance for local authorities and organization to proper use of coalition in
change management (Browne, 2019). Remove obstacles:- the strength of changes can only occur by removing obstacles that
can be occur implementation of changes. So it is necessary to remove all barriers that
develop in process of services. As obstacles or barriers can be occur through competitors,
stakeholders, laws and policies. This is vital to be removed as it can impact negatively
with developing other obstacles.
 Create short term wins:- After initiating changes, the short term wins can help in
building support of services among individuals. it also a system organization in emerging
various other changes that help organization in promoting health and Care services of
people. It also assist in providing motivation to customers so that they can adapt more
new changes.
 Build on the change:- it is necessary to build change for a long term perspective. This
can be occur by initiating changes for a long term period by sustaining and maintaining
them.
 Anchor the changes in corporate culture:- in order to sustain changes for a long
duration of time it should be implemented in internal system of organization so that it can
benefited people for long duration of period (Hughes and Wearing, 2016).
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2) Explain how changes in health and social care are planned.
The changes of health and social care are occur by proper planning. This is needed to be
occur in a positive way so that it can reduce negative impact of changes by enhancing positive
impact. There are some plants which are needed to be implemented to develop optimistic
outcome of changes that are described below.
Action plan
The action plan can be defined as the aim of any program which is needed to be conduct. In
this the local authorities and NHS can set an aim that assist in developing more changes that help
in in providing treatment and care to service users. with the proper action plan the various
challenges can also analyzed. With this proper implementation of changes can be occur by needs
and requirements of service users.
Management plan
This plan drives foods to manage changes among stakeholders who are impacted from new
changes. With implementation of proper management plan provide appropriate information to
organization from which they can identify the requirements of customers appropriately. The
initiation of standards of CQC and care act help organization in maintaining plan that are
benefited for services. With this management plan resources can be properly used and
implemented that also provide support in developing changes. it is necessary to manage changes
that are providing service user as they have different perspective towards changes. So with this
service plan changes can be manage effectively and properly (Potter, 2016).
Communication plan
At time of implementing or initiating changes it is necessary to communicate information
about changes to all stakeholders. As communicating with service users and care professionals
can develop plan towards changes. With this proper information about Indus can be provided to
care professionals so that they can deliver effective services to customers. It also necessary in
developing relation between service providers and users as they can easily communicate about
services. So it is necessary to implement proper communication plan so that change can be
properly occur within organization.
3) Assess how to monitor recent changes in health and social care services.
It is necessary to monitor recent changes that are implemented in health and social Care
organization. With help of monitoring, the changes can effectively measure. the measuring of
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changes must occur on a regular basis so that their impact and effectiveness can be measured
effectively. It should be occur in processing system or setting of local authorities and
organization. There are some ways of monitoring recent changes which are described below.
Feedback
In this approach, feedback can be taken from people who attained new services from
organization. As it provides information about perspective of individuals regarding changes.
Within organization can implement new changes that are needed to be occur within their services
according to necessity of services among customers (Chandler, 2016).
Observation
This approach includes observing changes that assist organization in examine information
about recent changes. With this behavior of care professionals and service user can be observed
which help local authorities and organization to analyze the effectiveness of changes. By
observation, the proper training can be provided to two workers if they lack any behavior or
quality regarding services.
Survey
The management of organization must take service from all individuals who are connected
with the organization. This helps them in analyzing perception of their changes. It also help in
measuring challenges that can be occur while applying changes in services. It also provide
visibility of changes that is necessary for an organization to improve in their services. This assist
them in in improving their services and care for people.
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CONCLUSION
From the above assignment it has been concluded that there are various factors are present
which help in changing services within services of local authorities and organization. they are
various challenges occur while implementing new changes so it is necessary to identify them. As
with this, proper and appropriate services can be deliver to individual. After implementation of
changes various impacts occur from stakeholders which are needed to be analyzed in order to
promote more changes. There are various service responses occur which are needed to be
effectively occur within setting of organization as it assist in promoting health. It is necessary to
manage change and this is developed by creating a proper plan that assists local authorities and
organization to enhance more changes in services. In addition to this, there are some methods
occur which help in monitoring recent changes.
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REFERENCES
Books and journals
Browne, T., 2019. Social Work Roles and Healthcare Settings. Handbook of health social work,
pp.21-37.
Chandler, J., and et. al., 2016. Application of simplified Complexity Theory concepts for
healthcare social systems to explain the implementation of evidence into
practice. Journal of advanced nursing. 72(2). pp.461-480.
Ellis, S.J., and et. al., 2017. Supporting children facing a parent's cancer diagnosis: a systematic
review of children's psychosocial needs and existing interventions. European journal of
cancer care. 26(1). p.e12432.
Geldard, D., Geldard, K. and Foo, R.Y., 2017. Basic personal counselling: A training manual
for counsellors. Cengage AU.
Hayes, J., 2018. The theory and practice of change management. Palgrave.
Hughes, M. and Wearing, M., 2016. Organizations and management in social work: Everyday
action for change. Sage.
Jamieson, S.D. and Tuckey, M.R., 2017. Mindfulness interventions in the workplace: A critique
of the current state of the literature. Journal of Occupational Health Psychology. 22(2).
p.180.
Kitson, A.L. and Harvey, G., 2016. Methods to succeed in effective knowledge translation in
clinical practice. Journal of Nursing Scholarship. 48(3). pp.294-302.
Lewis, J. ed., 2018. Gender, social care and welfare state restructuring in Europe. Routledge.
Potter, P.A., and et. al., 2016. Fundamentals of Nursing-E-Book. Elsevier health sciences.
Wallerstein, N., and et. al., 2017. Community-based participatory research for health:
Advancing social and health equity. John Wiley & Sons.
Yuen, E.Y., and et. al., 2018. Health literacy of caregivers of adult care recipients: A systematic
scoping review. Health & social care in the community. 26(2). pp.e191-e206.
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