Managing and Running a Small Business: Considerations, CRM, and Transnational Development

UNIT 29: MANAGING & RUNNING A SMALL BUSINESS
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Table of Contents
INTRODUCTION...........................................................................................................................1
Main consideration regarding planning and allocating resources to achieve business objective
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Different process of maintaining Customer relationship management..................................3
How business can develop the transnationally and different merits and demerits of the same
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Discussion of key legislation and regulations that have implications on small businesses. 13
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................17
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INTRODUCTION
Small and medium-sized enterprises (SMEs) or small and medium-sized businesses
(SMBs) are the businesses whose personnel numbers fall below certain limit. OC&C is a
strategy consulting boutique, and prides itself on the high share of strategy work it conducts for
the clients. Companies headquarter is based in London, United Kingdom. The company was
founded by the founder Chris Outram and Geoff Cullinan. This report highlights the different
consideration which has to be taken into considers for achieving the business objective. After
that the report goes on to highlights the different process which can be used in the organization
to improve the customer relationship management in the organization. After that the report goes
on to explain the different ways through the small organization can adopt the transnationally and
determine the different benefits and the drawbacks of the same. After that the report goes on to
highlights the annual itemised monthly cash flow forecaster showing fixed and
the variable cost set against income for a specific organization (Nickols,
2016). After that the report goes on to highlights how the break-even
analysis can be applied on the organizational situation. In the end the report
goes on to highlights the different key legislation and regulation that have
implication on small business or enterprise.
Main consideration regarding planning and allocating resources to achieve business objective
Small businesses:
Small businesses are the business which used to operate at the limited size and the firm
who used to have less than 250 employee in the organization. Some of the feature of small
business enterprises are lower revenue and profitability, small team of employee, small market
area and generally sole proprietorship.
Before allocating and planning resources in the organization there are many consideration-
Financial statement which has to be taken by the organization as resources are the one
with the help of the same the organization is able to perform the different activity in the
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organization so that the goal of the business can be achieved efficiently. So some of the main
consideration which has to be taken into consider by the allocator and the planner are as follows:
Understanding of the Project and the scope: Before allocating resources to the business,
allocator in the business must has the idea about the project for which the resources are being
allotted and the scope of the project for which they are intending to allocate the resources. As
with the help of the same the allocator will have the proper idea about what are the resources
which will be require and how many of them will be require in the business to achieve the goal
of the business (Havur and et.al., 2016). As the amount of the project will be clear to the
allocation it will get easy for the allocator to understand the amount of the resources require in
the organization.
Identity of Resources: It is another consideration which has to be seen by the allocator
in the organization at the time of the planning of the resources. As allocation of the resources
includes allocating the mixture of the resources to the business project to achieve the goal of the
business. So before allocating at the time of the planning the resources organization has to make
sure that they see the current resources which are available in front of them and what are the
different way through which the resources can be procure within the given budget which has
been prescribed in the organization. As it is not necessary that all the resources which is require
by the company will be available at the time of the need for the organization. As a result the
organization has to make sure that they identify the resources beforehand itself.
Cost of the Resources: It is another consideration which has to be looked at the time of
allocation of the resources and also at the time of planning of the resources in the business. As
resource planner has to make sure that the resources they are looking to procure in the
organization do not increase the cost of the company. So the planer in the organization generally
used to look for the different sources through which resources can be procure in the organization.
At the same time the allocator has to make sure that the resources they are allocating to the
business does not increase the production cost of the company as the value of the project and the
cost of the resources used to have a relation in them (Cassidy, 2016). As if the organization will
be allocating the higher value resources for the simple project in the organization this will
eventually increase the cost of the simple project outcome in the organization.
Over allocation: It is the consideration which has to be looked by the allocator in the
organization. Allocator has to make sure that they do not over allocate the resources to the
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