Professional Identity and Practice 1: Hotel Café Royal Analysis

This report provides an in-depth analysis of professional identity and practice, using Hotel Café Royal as a case study. It begins with an introduction to professional identity and continuous professional development, highlighting the skills and competencies required at an organizational level. The report then focuses on Hotel Café Royal, a five-star hotel in London, discussing its history, services, and the role of a Hotel Supervisor. It assesses the necessary skills and competencies for the role, including communication, decision-making, and multitasking abilities. The report further evaluates employer expectations, such as self-motivation, time management, and financial understanding. It explores various learning theories, including behaviorist, cognitive, humanistic, and social learning approaches, and identifies the behaviorist approach as the most appropriate for personal and professional development in the hotel industry. The report concludes by emphasizing the importance of continuous professional development for staff, highlighting its impact on career prospects, skill enhancement, and leadership opportunities. This report is a valuable resource for understanding professional identity and practice in the hospitality industry.

Professional Identity
And Practice
1

Table Of Contents
INTRODUCTION……………………………………………………………………………3
Hotel Café Royal………………………………………………………………………………3
CONCLUSION………………………………………………………………………………..9
REFERENCES……………………………………………………………………………….10
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INTRODUCTION
Professional identity refers to that kind of identity which has been developed through
a long process. Professional identity includes all those types of skills and abilities and
smartness which are required at the organisational level. It is an endless process because the
perfection has been achieved through continuously facing challenges and problems which
needs to be solved in an effective manner through the long-term practice. In this report, the
research has been done on the continuous professional development and the skills required at
the organisational level. (Donato, R., 2016). The research has also been done on the current
abilities, skills and competencies for fulfilling the employer’s expectation. The analysis has
been done on the approaches used for personal and professional development. The analysis
has also been done on the critical evaluation about the skills, competencies required by the
professional employer. The chosen organisation is Hotel Café Royal. It is a five star hotel. It
is located at 68 regent street in Piccadilly, London. There is also the N symbol which
represents the “Nicols” who reminds the visitors of the foundation and the history behind the
set-up of this place. This café has been set up by Daniel Nicholas Thevenon.
Hotel Café Royal
Hotel Café Royal has been originally opened in 1865. At the central London, Café
Royal is a luxury hotel in the cultural heart. This hotel is located at the vibrant, cultural
intersection of the city where the elegance of Mayfair. In this hotel around 159 guest rooms
and suites have been created in a modern manner. It is the place where great minds have
come to discuss the great ideas with each other. The hotel is a seven signature suites which is
individually designed. It includes the dome penthouse. (Lentillon-Kaestner, and et.al., 2017).
It is an impressive residence spanning over 292 sqm with a wraparound terrace commanding
breath-taking views over Piccadilly Circus, London’s rooftop and the city’s evolving skyline.
London’s finest shopping streets, tourist attractions and theatre land are on the doorstep of the
hotel. There are certain benefits of continuous professional development plan which includes
increases the retention, build confidence and credibility, make succession planning easier,
contributes in re-energizing the staff and improved efficiency.
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Under the retention part, the hotel provides professional development programmes for their
employees so that they think that their organisation cares about their professional
development. By providing professional opportunities the hotel contributes towards the
development and confidence level in their employees. (Martinez, R. C. K). By giving training
to their employees for their professional development is an opportunity for training future
leaders within the organisation. In the future, it’s the best option that rather than hiring from
outside, hire a leader from within the organisation. Professional development also contributes
towards in re-energizing the staff creativity. It helps in gaining new skills and perspectives
which will support in how to approach towards the job.
In terms of Hotel Café Royal, as a Hotel Supervisor it enhances in the professional
development with respect to the particular job role. When training and programmes has been
conducted for improving the personality of an individual and also tries to reduce the
knowledge gap. It will help in enhancing the career by having the opportunities into the seven
star hotels at the international level. Hotel Supervisor is a post where an individual has to take
care about the every department of the hotel then the individual has already knowledge about
every field of the hotel industry then it increases the chances of opening the new
opportunities in the external world and into the different hotels also.
There are certain skills and competencies which are required by the professional employer for
the Hotel Supervisor post in the Hotel Royal Café. A Hotel Supervisor should always be
available into the physical manner, ability of transferring the decision-making power to the
senior authority, should have the capability to take responsibilities and giving credit. This
profile person should have the good listening power, ability to set the priorities, realistic
personality and should have transparency in nature. (Khazaeenezhad, and et.al., 2018). Hotel
Supervisor should have the competencies while working in the Hotel Royal Café. This
personality should have the ability to supervise all departments of the hotel, expert in
supervising the front desk operations, manage the hotel staff in an efficient manner, assist
general manager in a successful manner, maintain inventory, having good gesture while
interacting with guests and inspect rooms in an effective manner. So these are the skills and
competencies should be there into the Hotel Supervisor so that they can execute the work in a
successful manner of every department. Although Hotel Supervisor profile has a big
responsibility and also not a sitting job that’s why the individual needs to do the work in a
continuous manner.
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For the purpose of assessing the current abilities, skills and competencies for a particular job
role in the Hotel Royal Café. According to the profile some certain skills are necessary for
working in this profile which has been discussed in above manner. While working in this
particular hotel an individual should have the all rounder personality so that the individual
can take care about each and every department. (Bell, C., 2015). As a Hotel Supervisor, the
skills which have in the individual according to the current requirement is that the individual
should have good communication skills because most of the work is dependent on the
communication skills. The individual have the quality of taking the decision and transferring
the decision to senior authority. The individual should have the pleasing personality, should
have good listening power and also have the ability to do multi-tasking. So these are the
qualities an individual should have in their personality while working in the Hotel Royal
Café.
There are some skills and competencies which need to be critically evaluated for purpose of
finding out the employer’s expectations while working in the Hotel Royal Cafe. As a Hotel
Supervisor, if the individual does not have self motivation, determination and confidence then
it becomes difficult to execute the work of each and every department at the particular time
period. (KOPOCHYNSKA, Y., 2020). Because Hotel Supervisor profile is itself is a very
challenging profile where individual have to do multi-tasking and the individual can’t take
break easily while doing all these kinds of activities. If the individual does not have the
ability to divide the time in a proper manner then it becomes difficult to give attention to each
and every department. Also it becomes challenging for finding out the loop holes and also
about where attention needs to be given for the proper period of time. As a Hotel Supervisor
if the individual does not have the ability to pay attention towards the meticulous detailing
then it becomes difficult for the hotel to maintain its standards. The individual needs to take
care about each and every thing in a careful manner otherwise the customers complaints have
been increased on the daily basis. (Brown Jr, C. K., 2019).As a hotel supervisor the
individual should be strong enough on their mathematical part so that the individual have on
the tips that how many rooms are there and how many customers are visiting in the hotel.
Although everything has been stored in the computer system but for the sake of good reason
and as a hotel supervisor the individual should have the knowledge about it.
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As a Hotel Supervisor if the individual have the interest in the financial system then it will
help them to analyse that how many customers are taking interest in their hotel and how
much they have fund which they can invest in the improvement of the infrastructure and
growth of the hotel.If the individual does not have interest in the financial system then the in
how much they need for the promotion of hotel through different methods. As a Hotel
Supervisor, if the individual does not have the quality to work under pressure and with
respect to deadlines then it becomes difficult to retain and satisfy their customers in a positive
manner. So these are the skills and competencies which can be expected from the employer
side while working in the Hotel Royal Café.
There are certain skills and approaches are required for the personal and professional growth
in terms of their learning part. These theories include are : Behaviourist approach to learning,
social learning theory, cognitive approach to learning and humanistic approach to learning.
Under behaviourist approach to learning, where learners respond to their stimuli in their
environment. (Anderson-Gough, and et.al., 2016). It is the theory which gives an individual
behaves is based on their interaction with the environment. It suggests that behaviours are
influenced by the external forces rather than the internal forces. Popular element of
behaviourism is the positive reinforcement. Next theory is about the cognitive approach to
learning, This theory understands that the learners has been affected by the internal and
external elements. It suggests that internal thoughts and external factors are an important for
cognitive process. Next theory is about the humanistic approach to learning. This theory is
closely related to the constructivism. It is all about the self actualisation. Everyone functions
under the hierarchy of needs. Self-actualisation is at the top of the hierarchy of needs. It’s the
best level where all needs have been satisfied and they are the best possible version of
themselves. And the last theory is about the social learning theory which is a development of
the early behaviourism theory. By observing others, people can learn directly and indirectly.
(Barile, B. B., 2016). There are three stages into this sequence. First is that attention is
focused using a model. Second is that through the observation of model’s behaviour, learning
takes place. And the third sequence is about the subject analysis and codes the learning.
These are the approaches and learning theories which has been used for the personal and
professional development. Sometimes there is requirement in the hotel industry to treat the
employees and some particular profile people in a technical manner so that the efficacy and
the main problem can be resolved in a realistic manner.
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The most appropriate approach towards the personal and professional development is
Behaviouristic approach towards learning. Under this type of learning the most of the work
has been done with respect to the behaviour of an individual which has been influenced by
the external factors. (Strevens, C. and Field, R. eds., 2019).And by the practice of this
approach or learning, the behaviour of an individual comes into the control manner which is
very essential in the service sector industry.
The importance of continuous professional development and the associated professional skills
in the Hotel Royal Café plays a very important role. Due to continuous development of the
staff members of their hotel their personality gets groom on a daily basis and the confidence
level also increased on a larger scale. Their continuous development also increases the
chances of opening new opportunities of their career. Their career prospects has also
developed in the positive manner. The staff members get the chance of learning new abilities,
skills and faces different kinds of challenges which are important for the development in
terms of professional and personal way. Due to continuous professional development they
also raises their standards in terms of professional manner. The skills that they have learnt
while working in the real world will give extra edge to their career as well as their personality
also. Due to continuous professional development they have reduced their knowledge gap
and also increases the chances of becoming the leader of that particular hotel. Because
according to the current period of time, organisation prefer to recruit within the hotel rather
than from outside world. They always consider as their first priority from within the
organisation. (da Silva Teodosio, S. S. C. and Padilha, M. I., 2018). Due to continuous
professional development it gives the assurance regarding the remaining competent in the
profession. It is an ongoing process which has no end point because achieving the
perfectionism is like considering as the infinite situation. It is continuous throughout the
career line. Continuous professional development is like it is a career-long obligation for
practicing professionals.
As a Hotel Supervisor if the individual have good communication skills then it has the ability
to treat their guests in a perfect manner. Having good communication skills ensures that the
individual can work easily and effectively within the team and with the team member. If the
individual is good in communicating the information then there is no break into the execution
of work from each and every department.
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An individual have the good listening and understanding power then they have the ability to
do the work in multi-task way because they can handle the things in a simultaneous manner.
As a Hotel Supervisor the individual has the self motivation then they do not need any
dependence on anyone. If the individual has determination and disciplined nature then the
individual takes their roles and responsibilities in a very positive manner. Because they never
give any chance to dissatisfy their customers. If the individual has the ability to take decision-
power in a responsible manner then there will be less chances that the decisions get go in the
wrong direction. As a Hotel Supervisor he or she has the capability to transfer the decisions
to the senior authorities then it will be good for the hotel because after observing the every
aspect the individual has transferred the decisions to senior and management authorities in
case of emergency or in a regular situation. Because individual should have the awareness
that in which time period is the requirement to consult about the decisions which he or she
going to take for the hotel is good or not. This is considered as the smart move by the Hotel
Supervisor. As a Hotel Supervisor, the individual should be present all the time which shows
the sincerity about their work role and also have the sense of humour about understanding
their profile in a positive manner. (de Menezes Lara, and et.al., 2020). For this purpose, it is
required that the individual should be active and energetic in nature so that they can handle
all the challenges and situations while come at the time of working in the hotel. As a Hotel
Supervisor an individual should have the quality to give credits to others because this is the
kind of profile where without the support of each and every member of the hotel it becomes
difficult to give justice to this type of profile. As a Hotel Supervisor there should be lots of
qualities in an individual for doing this type of job but some of them are very important
which needs to be considered in a positive manner.
To meet the requirements of the employer it is important to have some qualities otherwise it
becomes difficult to exist in the Hotel Royal Café. As a Hotel Supervisor if the individual
does not have patience level then it becomes difficult to handle each and every type of
situation. (Schneider, and et.al., 2016). This is a multi-tasking job where challenges and
problems have come simultaneously so the individual have to remain calm while dealing with
such kind of situations. If the individual does not have proactive nature then it becomes to
difficult to find out the loop holes and without the initiative of the individual it becomes
challenging that to uplift the hotel over the period of time.
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Because with the period of time, lots of changes and development has been happened which
becomes the current requirement of the market so hotel has to be uplifted into that particular
manner. So that large number of customers can attract towards them and stay in the hotel for
the longer period of time. All this is possible with the efforts of the Hotel Supervisor because
this the only profile where the individual has take care and evaluate the each and every
department. (Gaziel, H. and Mendelevitch, I., 2015). As a Hotel Supervisor the individual
should have the pleasing personality otherwise it becomes difficult to deal with every kind of
customers. If the individual meet out all the requirements of the employer and do not give
any chance to the employer to come again and again in their notice in the negative manner
then there will be good career for the individual in the Hotel Royal Café. Because its also the
responsibility that they maintain their standards of their hotel and prestige in the international
market.
CONCLUSION
Professional identity is very important in the business world. This has been developed
through the long process and with longer time period of practice. It needs lots of efforts,
planning and hard work to finally come at a sustain level at the organisational level.
Professional identity is a process which is a kind of continuous process which needs to be
develop by the support of patience, knowledge, confidence level, skills and abilities which
gives a final shape into the result-oriented manner. There are some requirements which an
employer always there from their recruited employee that they follow their particular
condition and situation so that they can contribute towards in achieving the objectives of the
organisation. (Gao, and et.al., 2018). While working in the service industry it is required that
certain skills and expertise should be there in the individual so that they can justify with their
job role otherwise it becomes difficult to sustain in the hotel. These skills and competencies
are the parameter which makes the individual more strong and develops their personality into
professional manner also. So professional identity is not only important at the organisational
level but also act as a key role while doing business at the international level.
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REFERENCES
Books and Journals
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curriculum reforms. Foreign Languages and Their Teaching, 1, pp.19-28.
Gaziel, H. and Mendelevitch, I., 2015. Teachers College Graduates’ Professional Identity and
their Views of Teacher Pre-Service Training. Learning and Teaching, 8(2), pp.25-37.
Schneider, and et.al., 2016. Spine care as a framework for the chiropractic identity. Journal of
chiropractic humanities, 23(1), pp.14-21.
de Menezes Lara, and et.al., 2020. Building the professional identity in an outsourcing
environment. Gestão e Regionalidade, 36(109).
da Silva Teodosio, S. S. C. and Padilha, M. I., 2018. A formação e a (re) construção da
identidade profissional de enfermeiros (anos de 1970)[Nurses’ training and the (re)
construction of their professional identity (1970s)][La formación y la (re) construcción de la
identidad profesional de enfermeros (años de 1970)]. Revista Enfermagem UERJ, 26,
p.20054.
Strevens, C. and Field, R. eds., 2019. Educating for Well-Being in Law: Positive Professional
Identities and Practice. Routledge.
Barile, B. B., 2016. Queer chief student affairs officers: The impact of lived experiences and
disclosure on professional identity (Doctoral dissertation, Northeastern University).
Anderson-Gough, and et.al., 2016. Professional Identity and “the Enigma of Diversity”:
Sensemaking and enacting hard and soft law in Audit Firms. HEC working paper.
Brown Jr, C. K., 2019. A Catalyst for Professional Identity Formation. Transformative
Learning in Healthcare and Helping Professions Education: Building Resilient Professional
Identities, p.129.
Bell, C., 2015. How work role transition influences professional identity: The career path
from corporate manager to university professor (Doctoral dissertation, The George
Washington University).
Khazaeenezhad, and et.al., 2018. Making sense of core qualities to sustain professional
development through core reflection practice. Journal of Teacher Education for
Sustainability, 20(1), pp.93-105.
Martinez, R. C. K., “Of technical competence, perceived autonomy and relational expertise”:
Understanding professional identity among nurses working in a stroke unit.
Lentillon-Kaestner, and et.al., 2017. TEAChER BuRNOuT ANd PROFESSIONAL
IdENTITy. Well-being in education systems, p.303.
Donato, R., 2016. BECOMING A LANGUAGE TEACHING PROFESSIONAL. Reflections
on Language Teacher Identity Research, p.24.
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KOPOCHYNSKA, Y., 2020. PRAXEOLOGICAL APPROACH TO FORMATION OF
PROFESSIONAL IDENTITY OF FUTURE PHYSICAL THERAPY,
ERGOTHERAPY. Bulletin of the Cherkasy Bohdan Khmelnytsky National University.
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