Supporting the Individual Journey through Integrated Health and Social Care

This report focuses on the concept of integrated health and social care and its importance in supporting individuals. It outlines local resources and provisions, discusses current unmet needs, and explores the role of healthcare and social care providers. The report also emphasizes the importance of effective communication and leadership in multidisciplinary team working. The case study of Woodlands Total Care Nursing Home in Redbridge borough of London is used as an example.

Supporting the Individual Journey
through Integrated Health and Social
Care
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Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
P1 Outline local resources and provision that supports integrated care working ......................4
P2 Describe current local unmet need related to health, care and support service provision in
own locale....................................................................................................................................5
M1 Explain the difference between healthcare and social care providers and types of
interagency care provision in relation to meeting the needs of the individual requiring care.....7
D1 Evaluate local resources and provision in terms of meeting the needs of an identified
individual requiring multidisciplinary care .................................................................................7
TASK 2............................................................................................................................................8
P3– Provide support to an individual towards identification of their own care needs................8
P4 - Describe the role of health, care or support service practitioner in supporting person-
centred care..................................................................................................................................9
M2 Explain own involvement in the different person-centred assessments used to define an
individual’s care pathway..........................................................................................................10
D2 Evaluate the differences in care assessments across the integrated care pathway...............10
TASK 3..........................................................................................................................................11
P5-Provide appropriate leadership for role in a health, care or support service to promote
effective inter-professional and multidisciplinary team working..............................................11
P6-Describe the responsibilities of information sharing between multidisciplinary teams.......11
M3-Provide competent and autonomous (self-directed) leadership in information sharing
within a multidisciplinary team towards meeting different individuals’ care needs.................13
D3-Provide a detailed analysis of own personal growth and development...............................13
TASK 4..........................................................................................................................................13
P7 Describe different communication method used to provide appropriate support to different
individuals to meet care need.....................................................................................................13
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P8 Apply appropriate communication strategy for identifying and responding to need of
different service user..................................................................................................................14
M4 Demonstrate safe and clinically effective practice within own professional boundaries....15
M5 Analyse own capacity for positive and person centred risk taking when supporting
individual to maintain own identity to meet ongoing care need................................................16
D4 Evaluating own role and practice in facilitating empowering an individual.......................16
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................18
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INTRODUCTION
Integrated care is referred as the services which are managed as well as delivered so that
individuals receive a continuum of disease prevention, health promotion, disease management,
diagnosis, treatment palliative care services and rehabilitation, coordinated across the distinct
levels affair beyond and within the health sector and as per their requirements throughout the
course of life (Albertson, Irving and Best, 2015). This report is based on Woodlands Total Care
Nursing Home which is a care home located in Redbridge borough of London. This care home
was established in year 1992 and is situated in Gordon Road, Ilford, London. It is one among the
multicultural care homes which is the specialised in dietary needs for Muslims, Afrocaribbeans,
Hindus, South Indians and Filipinos.
This report outlines local resources and provision which supports integrated care working
and discussion of the current and unmet need associated with care, health and support service
provision. This report also assesses the capacity of an individual to determine their own needs
and the role of health care or support service practitioner in supporting person centred care.
Apart from this, the report describes the impact of own relationship with multidisciplinary team
members and individual included in delivery of care pathway and to promote effective
interprofessional and multi-disciplinary team working (Canhoto and Arp, 2017). At last,
different communication methods utilised to render appropriate support to distinct individuals to
meet their needs and application of appropriate communication strategies in determining and
responding to requirements of different service users in health care and support services are
discussed in the report.
TASK 1
P1 Outline local resources and provision that supports integrated care working
Integrated care is referred as a care which is planned with individual who work collectively
in order to understand the service user as well as their carer, put them in coordination and control
and deliver services to accomplish best outcomes. The individuals who are with multiple
comorbidities as well as complex needs, requires distinct type of professionals, who has wide
range of skills and are not tied through traditional boundaries. High quality care is very essential
for the elderly patients who are suffering from multiple pathologies. In order to work effectively
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with such kind of patients, some specific health care and support services, good leadership, team
working, capacity of an individual to determine his or her needs and an effective communication
are needed. In order to provide services elderly patient with multiple pathologies, various
resources are required by health care are professionals which supports integrated care working.
These resources include technological aids, equipment, human resources and financial
resources. Proper availability of all these resources within the organisation is very necessary to
meet the needs of elderly patients requiring multidisciplinary care. Proper availability of skilled
healthcare professionals is very necessary in order to ensure that high quality care will be
provided to elderly patients with multi-disciplinary needs (Carey, 2015) . Service users with such
kind of needs critical care which can only provide by highly skilled care professionals. So,
proper availability of professionals is one of the resource that is very much required by
Woodlands Total Care Nursing Home. Apart from human resource, adequate availability of
equipment and technological aids are also necessary for providing care to elderly patients with
comorbidities. The elder patients who are suffering from various pathologies need to provide
with special care which requires high quality technological tools and equipment. Proper
availability of these in the care home enable it to deliver care services effectively.
In addition to this, integrating service delivery includes district nursing, community alarm
services, assistive technology, home care etc. The requirement to integrate provision to help keep
individuals within the community. Moreover, there are some principles like equality, diversity,
accessibility etc. must be followed by healthcare professionals at the time of delivering services
to patients. In order to ensure the transformation of integrated health care, government provide
better care funds which is a single pooled budget in order to support services associated with
health and social care to work more proximally collectively in the local areas(Cheers, 2019) .
This better care funds not only brings together the organisation and local government resources
which are already committed to core activity, but also administers real opportunity to enhance
services as well as value for money. The main emphasis of integrated care provided by care
home to elderly patient with multi-disciplinary needs is to decide on the care model they want to
develop to treat the patients.
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P2 Describe current local unmet need related to health, care and support service provision in own
locale
In London, Redbridge borough is one among the largest borough with a growing
population at fast pace. It is estimated in year 2017 that it around 303900 individuals live in
borough will growing to 321300 residents by 2021. A significant increase is seen in elderly
people who needs support from health care along with other services. The Redbridge borough of
London has some areas of deprivation as well as communities that experience poor outcomes of
health, alongside a rise in residents who have long-term disabilities or conditions (Coughlan and
Cronin, 2016). In the borough, local public services are under pressure because of combination
of maximization in needs of residents, reforms related to welfare system and housing, financial
constraints as well as implications of legislations. The elderly people in the borough are also not
able to get access to health care services. The increase in the population who are aged above 85
years will maximize the demand of different health and social care services in order to keep
elderly people independent and healthy. Service quality issues like high dependence on
emergency services, diagnosis, treatment and access to services is a challenge in the borough that
elderly people with multi-disciplinary needs are experience.
Apart from this, there is a gap exist between the demand as well as cost of services along
with the resources available. As the turnover of health and social care workers is high, the health
care organisations in Redbridge borough of London face difficulties in recruitment and rely
highly on temporary agency workers (Crane, Lepicki and Knudsen, 2016). Due to this, the
people live in the borough also face difficulties in getting high quality care by skilled care
professionals. Overcrowding is also one of the significant issue in Redbridge borough of London.
It has been found in the study that around 12 percent of households live in unsuitable housing
which are overcrowded and they need large homes. The increasing population as well as greater
demand for housing in the borough has led to high density of accommodation. reduce housing
choices available to individuals and increased homelessness and unsuitable accommodation
impacts on health of elderly people with multiple pathologies live in Redbridge borough of
London. The borough of London has limited or less social housing stock which depicts that there
is still a requirement for more housing. In the hospitals and care homes, the admission rates for
the patients with heart disease and stroke are increasing in the borough which increases the need
of healthcare services.
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Apart from this, the Redbridge borough of London has medium term financial strategy
which depicts that there is a gap between its spending and income. Over the time, this gap is
estimated to be 42.6 million pounds (de Carvalho and et. Al, 2017). The shortage of all these
services impact on elderly people who live in Redbridge borough of London. The proportion of
elderly population in the area is estimated to be increase by 12 to 14 percent and its implications
are significant. The older age people are more dependent on health and social care services.
Supporting them to maintain as well as regain independence requires highly skilled and qualified
professionals to provide them with needed care and support. Shortage of GP in the area is also
one of the aspect which impacts on the service provision in Redbridge borough of London.
M1 Explain the difference between healthcare and social care providers and types of interagency
care provision in relation to meeting the needs of the individual requiring care
There is a difference between healthcare and social care provider. Healthcare provider is
referred as a legal entity which act as a direct provider of care services. On the other hand, social
care provider helps in meeting the daily care needs of an individual (Dickinson and O'Flynn,
2016). The another difference between health and social care provider is that healthcare
providers provide treatment and care or aftercare of a particular disease and social care providers
helps individuals in maintaining independence, supported accommodations and social
interactions. Social care providers protect an individual in vulnerable situations and assist them
to manage appropriately the complex relationships. Interagency care is referred as a process of
families and agencies joining collectively with the aim of independent problem solving which
emphasize on enhancing services. Healthcare professionals play a crucial role in enhancing the
quality and access to healthcare services for the people. They render vital services that prevent
disease, promote health as well as deliver the care services to people, families as well as
communities on the basis of Primary Health Care approach. The social care providers administer
care to family members in the situations of need and also provide care to people who faced
issues of conflicts and their relationship. They provide support to the people with mental
disabilities. Social care providers protect an individual in vulnerable situations and assist them to
manage appropriately the complex relationships. Health care providers and social care providers
work together to provide support to individuals, their families and communities and ensure
delivery of high quality care services.
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D1 Evaluate local resources and provision in terms of meeting the needs of an identified
individual requiring multidisciplinary care
In order to improve the quality of health care services delivered to the patients within the
Redbridge borough of London it is crucial to have adequate resources that aid in delivering the
services effectively (Entwistle, Cribb and Owens, 2018). These resources mainly includes
technological aid where the technological instruments are required to in order to get a quick
diagnosis of the patient situation so that health care service can be provided in less possible time
period. With the help of several technological instruments like electric wheelchair, traction
equipment’s, pressure mattresses, cardiac monitor, Blood pressure testing instruments etc.
support in providing quick view of patients condition and help them moving from one place to
another with ease. These all aid in providing better care to patients. Another important resource
is human resource which mainly includes professional or experts of health care sector such as
general practitioners, specialised doctor, nurses etc. who can provide better care and services to
the patient when they require with better knowledge or experiences. Other than this financial
resources are also required so that the appropriate arrangement of equipment, machines and
human resource can be done by Woodlands Total Care Nursing Home for providing better
services. Despite of this equipment’s of health check up and other associate treatment are one of
the most crucial resources that are required to be their within the care home as it aid in improving
the quality of services. These mainly includes Stethoscope, thermometer, tongue depressor,
suction device etc. which help in providing an idea about the things which are not under control
within patients and the reason behind increasing health issue of patients in quick manner by
getting an idea about internal body with the help of these instruments.
TASK 2
P3– Provide support to an individual towards identification of their own care needs
As per the scenario Mary is 85 year old and manage all her living by herself with very
little help form the carer. But as she fallen down and due to which also get hospitalise for some
time it become difficult for her to manage thing in such condition (Erens and et. al., 2017). So it
is very crucial for the manager to help Marry in determine what kind of care need she required to
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stay better. For determining the health care need several Act or guidelines are created which help
in determining the things or actions to be taken to cover up all the need. So, manager can use,
Mental Capacity Act 2005: This is came into force by 2007 and is designed for the
people who are lack in making certain decision due to some illness or other health issues. This is
consist of five key principles where first three principles help in determining weather the patients
is actually not capable of taking decision and in last two principle support in decision making
process. So the manager of Mary can use these five principles to help them in making decision
regarding care need. These principles mainly includes, Presumption of capacity: - In this manager ask Marry to tell about their own care need
which she required till the duration she get capable of doing things by herself. If she don't
be able to determine it by themselves then next step will be taken (Field and Brown,
2019). Individual support to make own decision: Under this manager can give some clues so
that Mary be able to present her care need and be able to make own decision. Unwise decision: In this the decision taken by Mary will be assessed to determine
whether they are appropriate or wise as per the situation. Best interest: If it has been identified that the decision taken by Mary are unbiased then
her manager can create a check list for the basic need of care as according to er health
situation and make her review that checklist to choose the best one and provide with an
appropriate decision.
 Loss restrictive option: Under this as per the approved options of checklist the manager
will form up care need decisions.
Despite of this another method can also be used by the manager of Mary to determine her
care need i.e. Care Act 2014.
Care Act 2014: This Act mainly assess the need of both service user as well as carer so
that better decision can be made. It consist of three stages which are mentioned below: Identify need: In this the manager can focuses toward the basic care which Mary require
as per her current situation as at this time she is not capable of doing her work by own.
So, according t0o current health condition what kind of care she required will be assess at
this stage (Hallett, Skrla and Low, 2015).
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 Assessing the eligibility: After determining the kind of action she required to perform
and what kind of things she required to do, so that an evaluation can be performed that
after fallen down and get hospitalised what are several activities that she can perform by
herself or to what she is not capable of doing.
 Care planning: After identifying about the activities she is not capable of doing, here in
last stage the manager will performing planning about how such activities will be
performed by the carer.
Other than this, the manager of Mary can also make use of person centred care method
which is explained below:
Person centred care: It is a way of thinking where manager of Mary can observe her
doing things by herself to determine for what she is capable of doing and what not while taking
health care service. This help in getting appropriate information about her on the basis of which
Manager can help her in making decision regarding health care need.
P4 - Describe the role of health, care or support service practitioner in supporting person-centred
care
The person centre health care is a concept where the health and social care professionals
mainly work collaboratively with the patients who are using services so that care need can be
better covered (Jack and et. al., 2016). In person centre health care the care practitioners mainly
work toward enhancing the skills, knowledge and confidence of the people taking services so
that they can make better decisions and be able to take action toward their own health. As per the
case of Mary she is 85 year old who get hospitalise as she fallen and this incident make her rely
on others for significant amount of daily care. So, for this a nurse will be assigned with this case
who will provide Mary with basic care like helping her in moving one place to another, assist in
bathing, walking, eating, by providing her medicines on timely manner etc. So, from this it can
be said that it is a person centre care approach where nurse talk with Mary about her basic need,
sought the input, allow flexibility within accommodating her need and agreed to help in meeting
these need till she get recovered (McAlearney and et. al., 2015). Hence, the main role of nurse as
an health care practitioner within the person-centred care approach is to provide care to patient
by help them in managing with the physical need, treat health condition as well as preventing
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illness. Addition to this here nurse is also responsible for observing as well as monitoring the
Mary and keep on assessing the information to aid within treatment of decision making.
M2 Explain own involvement in the different person-centred assessments used to define an
individual’s care pathway.
Person-centred thinking is useful for individuals in order to get them what they actually
want and for this, can also use personalisation regarding their services who have their own
choices regarding their health condition. Moreover, person-centred planning is useful in offering
a significant way in order to help for their service users and also develop plans for their future.
This planning is all about changing the life of an individual as both thinking and planning means
a lot for every individual and also support them regarding their proper care and does not treat
like a community. For example to provide better treatment and identify quick recovery of patient
I check hydration status of the patient which help in determining the hypovolaemic or
euvolemic. The hydration within a body plays a significant role in making patient recover when
it is at optimum level so by assessing this it become easier for me to determine the acre path for
a particular patient. Another example can be taken of risk assessment, where the health condition
of patients can be assessed as per the risk that an individual currently hold. This support me in
determining what kind of care to deliver and factors that I required to consider while delivering
care to patient with my main focus toward their risk area.
D2 Evaluate the differences in care assessments across the integrated care pathway
An integrated care pathway is the procedure that leads to include managing various
clinical situations. Along with this, it also leads to undertake suitable actions in order to perform
significant task (Rebeiro Gruhl, LaCarte and Calixte, 2016). Moreover, it also need to describe
the significant challenges regarding their conventional scheme of care as it leads to improve their
quality. It leads to identify the multi-disciplinary team which include providers of care, nurses,
medical and allied staff which is included in the treatment of a specific patient group.
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TASK 3
P5-Provide appropriate leadership for role in a health, care or support service to promote
effective inter-professional and multidisciplinary team working.
Within nursing, leadership skill is consider to be very much crucial in order to ensure that
the patients will get adequate care to get recovered. Nurses being a part of health intra-
disciplinary team required to have a better leadership skill where it is capable of leading within
era of high patient acuity and highly complex environment (Rockinson-Szapkiw, Spaulding and
Spaulding, 2016). There are several kind of role that a nurse within leadership of inter-
professional team have to perform which are mentioned below:
Advocating for patient: In order to ensure the better treatment and delivering of good
quality of services, I required to handle multi-disciplinary team effectively by providing
adequate information to the team members and make it understandable to each team member so
that right treatment can be provided to the patients.
Ensuring better actions: The nurses at leadership position also required to play a major
role of monitoring that the things are going in right direction. For taking better actions I will
compare the reports of patients and discuss things with other nurses who are involve with me in
case from different discipline so that each and every aspect can be assessed. This will support me
in providing appropriate guidance to the health practitioner working within the team (Towle and
et. al., 2016).
Bringing coordination: It is consider that the nurses act as a instrumental between the
health care discipline and patient care continuity by providing information and assisting in
decision making. Being an effective leader for assisting the multi-disciplinary team to bring
coordination I will ensure that there remains a regular flow of information within team regarding
patients and the information gathered through different practitioner of discipline so that
coordination can be maintained and better decision can be taken for delivering service to patient.
P6-Describe the responsibilities of information sharing between multidisciplinary teams
The multi-disciplinary teams are one where group of health care person work all together
who belongs to different disciplines for providing specific service to patients. As the team
involve practitioners belongs to different discipline it become very difficult to manage
effectively. So it require an effective leader who is responsible of sharing appropriate
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information as well as manage an effective communication among team members. So, following
are the certain things that will be considered while sharing the information among multi-
disciplinary teams,
Selecting Right channel: - For ensuring delivering of better service and care it is very
crucial to check that the information regarding a particular patient as well as set of actions to be
undertaken must be delivered to the health care practitioner in right and timely manner
(Voorberg, Bekkers and Tummers, 2015). Hence, for this while communicating about the
appropriate information to the multidisciplinary team it will be ensured that the right channel of
communication will be delivered. For ensuring right message it is ensured that both the verbal as
well as written information will be provided to the members of multidisciplinary information.
Forster two way communication: - For ensuring effective communication it is very
crucial to have an idea that whether the information communicated with the multidisciplinary
team is enough or appropriate to provide treatment to patient. So for this while communication
with the multidisciplinary team, it will be assured that there remains a two way communication.
This in turn help in allowing the team members to clear all their doubts and present detail about
information if any thing remain missing so that appropriate information can be presented to
provide better care to the patient. This can be done by arranging a meeting among team mates so
that they can critique over the information which is available in front of them so that better
understanding can be made available.
Ensure right delivery of message: - The communication will only remain successful
when the message which is communicated will be perceived in exact manner as it is aimed too.
So, this will be taken into consideration while communicating with the multi-disciplinary team
that the message delivered to them must be understood in right manner. For this the feedback
will be taken from the team mates regarding their views or suggestion over the message which is
being delivered to them (Wodchis, and et. al., 2015). This help in ensuring that the message is
being understood by the team mates and working on it effectively to deliver the care to patient.
Measure actions: - This is one of the most crucial responsibility of health care
practitioner while performing communication among the team mates. After the execution of
communication among team mates, their actions will be measured in order to ensure that the
information must get understood in right manner and actions are performed in similar manner as
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it was expected from the team mates. The measurement of cations are very much crucial as it
ensures that treatment to patient are providing in right manner that results into better outcome.
M3-Provide competent and autonomous (self-directed) leadership in information sharing within
a multidisciplinary team towards meeting different individuals’ care needs
Leadership plays a significant role within nursing practice where they required to handle
a multidisciplinary team. This is so because it help in managing the team belonging people of
different disciplinary in more effective manner that aid in improving the quality of health care
related services. Addition to this the information sharing among the multidisciplinary team is
also very much crucial as each individual patient has different care need which can only be
fulfilled when the team get adequate information about that particular patient (Erens and et. al.,
2015). Hence, for leading the multidisciplinary team with different patients care need, being a
leader I would prefer to provide the written information to all the team members of
multidisciplinary team and then arrange a tea, to discuss it all with verbally and face to face
communication. This in turn help in understanding the need of patient, so that with mutual
conversation the information can be discussed among team mates and better action plan can be
developed to provide treatment. This is so because by getting a written hand notes the team
mates be able to perform the evaluation of situation by their own and by organising meeting I
would be able to provide them with a chance to discuss all of their doubts and suggestions. This
in turn further help in collaborating the understanding and experience of people which then can
be used to develop a care plan for individual as per their requirement to provide better cure.
D3-Provide a detailed analysis of own personal growth and development
When I started studying this course I get familiar with the concept as well as importance
of integrated care need which is very important factor. This is so because when an individual get
care from a multidisciplinary team then there remain more assistance to personal care as it is
performed using person-centred approach. So, while practising this I become able to develop my
leadership skills and communication skill which allow me in future to perform well with the
inter-professional team. Addition to this I also become able to develop my knowledge regarding
how to provide better access to integrated care with high quality which in turn help me in
improving my future practices.
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TASK 4
P7 Describe different communication method used to provide appropriate support to different
individuals to meet care need
Communication is defined as the process of exchanging information among the
individuals by making use of a common system of behaviour, sign or symbol. The care worker is
required to have a effective communication skill so that it become able to work with diverse
range of people while meeting with the health and social care setting. Communication is consider
to be a crucial part within health and social care sector as it help in sharing up the information,
challenging about the poor practices, educating patients about self directed care, assist team in
decision making and many more (Albertson, Irving and Best, 2015). The communication become
possible as different people have different care need so with the help of communication it
become easier to determine their health care need and at the same time delivering them
appropriate service. But it crucial to choose right communication method as different people
assess different communication method. Following are the cases which help in determining how
to deal with different communication need of people,
 An elder service user is suffering from dementia and hearing loss, so it is difficult to
communicate with her verbally. So, in order to communicate with her Sign language can
be used where several kind of visual sign related with shapes, movement and position of
hand, body language, expression etc. will be used. This in turn help in providing that
patient with right message so that she can understanding the conversation that health care
practitioner is presenting to them.
 Another individual can be consider as a person who is not belong to British and also don't
have understanding about the native English of UK which make it harder to interact with
health care practitioners as he doesn't understand English language appropriately. For
communicating with this person health care practitioner can make use of body language
as a method of communication along with facial expressions (Canhoto and Arp, 2017).
Under this the while communication with that person the health care practitioner can
make use of some actions while communication to explain the meaning and be able to
understand the issue of patient. In addition to this, while speaking with patient the health
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care practitioner can make use of facial expression with word so that the patient can
recognise that letter much effectively so that language no more remain a barrier to them.
P8 Apply appropriate communication strategy for identifying and responding to need of different
service user
As per the given case study of Aelfric, he is having dementia and also some of the
language problem due to which he tries to stay away from other patients and don't like much of
getting involve within other people. So for this the health care practitioner has arranged a bingo
day for him in order to make them socialise with other patient while game. But as he has
different communication need, so the health care practitioner make use of Makaton, where the
health care practitioner make communicate him message verbally by making some predictable
expressions, hand moments etc. in order to talk to them. Additionally he make use of pictures
and symbols to explain Aelfric, that a discussion is about the Bingo game which is being planed
by the health care practitioner. This in turn help in presenting a more understandable message to
the patient (Carey, 2015).
This communication strategy was appropriate for the case of Aelfric, as he is suffering
from dementia and having issue in understanding the language, so by getting expression over it
and seeing the picture it become easier for the Aelfric, to understand the message. The
communication strategy is used by Health care practitioner as the Aelfric, is unable to understand
the language and also suffering from dementia which take her support to recall things. So by
presenting them with picture it become easier to explain thing effectively. Hence, this
communication strategy is perfect to deal with the patient like Aelfric, as when words can't
remain explanatory then picture, symbol and expression work well in making people decode and
understand the message effectively. Another strategies can also be adopted for Aelfric like,
health care practitioner can provide him more time while talking so that he can understand and
revert it which help in developing a habit of responding. Other than this serval actions can be
performed by using body language to encourage him to speak up and can develop a friendly
relation with Aelfric so that he feel comfortable to communicate.
M4 Demonstrate safe and clinically effective practice within own professional boundaries
Within health care and service sector it is crucial to communicate right message to the
care taker in right manner so that better care can be deliver to them. Due to this it become very
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much crucial for a health care practitioner to adopt effective practice for communication. For this
they can make use of verbal as well as non verbal communication in an integrated manner. In
this while communicating with patient one can make use of written information to make the
patient clear about the things that health care practitioner want to communicate (Cheers, 2019) .
Along with this he can make communicate while speaking along with the expression and hand
moments to make the things more clear to the patient who have different communication need.
Like, when a patient having hearing issue then at that time the practitioner can use expression,
body language, sign and symbol as a part of communication. The safe way to communicate with
the patient is to talk verbally where the patient can provide with information that he want in more
effective manner and while talking it is easier to ensure that patient consider things in right
manner so that not any kind of issues may arise in future. Other than this for disable individual
and patients that are not able to understand the verbal messages, health practitioner can make use
of body nad sign language in order to communicate with patient effectively and make them
understood each and every this properly.
M5 Analyse own capacity for positive and person centred risk taking when supporting individual
to maintain own identity to meet ongoing care need
It is very essential for an health care practitioner to support individual in maintaining
their own identify while taking care services. But for this it is crucial for health care practitioner
to assess the own capacity to deliver this. Being a health care practitioner I am having experience
in catering the people with different care need using a person-centred approach where I require
to take up the risk by communicating with them using different communication strategy. Here
the risk lies is relatively higher as a miss-understanding within conversation may affect the
health of patient (Coughlan and Cronin, 2016). But I have handled many of cases where people
are having different care need which lead me in understanding and making use of different
communication strategies which allow me to cater those patient effectively.
D4 Evaluating own role and practice in facilitating empowering an individual
Personalised care and support planning is considered as the systematic way in order to
make sure the individuals and their living system considering the long term and also support
through proactive conversations to the healthcare professionals. Along with this, the
conversations need to focus on the matter regarding the individual goals and also support their
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managers and also manage their health and well being. Along with this, this process also include
sharing of information, identifying medical and non-medical needs, contingency planning,
documenting the discussion and many more. Moreover, shared decision making is the procedure
in which the individuals who are involved gets new experience regarding the health work and
also support management. Being a health care practitioner my role is to indulge the patients
within treatment and care process so that they can communicate about their care need. This in
turn help in determining the requirement and then performing the care planning so that care
services can be delivered according to the requirement of the patients.
CONCLUSION
From the information mentioned above it can be summarised that integrated care is
consider to be very much crucial within health and social care which help in organising principle
for delivery of care that intents to enhance care and experience of patients through improved
coordination among health service provider. But for providing access to quality integrated care
system, leadership practice is very much crucial as it help in ensuring better communication
among multidisciplinary team along with maintaining the coordination among them.
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