Management and Operations in Waitrose

Unit 4 – Management and Operations
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Table of Contents
INTRODUCTION...........................................................................................................................2
LO 1.................................................................................................................................................2
P1 Defining and comparing different traits and roles of a manager and a leader..................2
M1 Analysis and differentiation between leader role and function of manager by applying
range of concepts....................................................................................................................5
LO 2.................................................................................................................................................5
P2 Function of a manager and role of a leader applied in context of different situations......5
P3 Application of varied theories and concepts of approach.................................................6
M2 Strengths & weaknesses of approaches applied within work environment.....................7
LO 3.................................................................................................................................................8
P4 Key approaches to operations management and role that managers & leaders play with it
................................................................................................................................................8
P5 Significance and value of operations management in achieving objectives of company10
M3 Managers and leaders can improve operational management efficiencies....................10
LO 4...............................................................................................................................................11
P6 Factors within business environment that affect decision making by manager and leaders
as well as operational management......................................................................................11
M4 Elements that affect wider community and business environment................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
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INTRODUCTION
Management and operations are two different, but most important elements of an
company. Effective management help to control and manage operational activities within
companies. In recent time, both operational practices and administration are important for growth
and success of a business firm. Management is defined as procedure and art of managing
workers and actions within a organization. On the other side, operations means as one of the
main functions in a firm along with supply chains, human resources, marketing etc. The current
assignment will be based on Waitrose, which falls under list of leading supermarkets in the UK.
In this assignment roles & characteristics of leader and manager will be defined and compared. It
will explain leader role and manager function in different situations and will also justify varied
theories. Furthermore, this study will define operations management importance in achieving
business objectives and will also clarify factors accessible within business environment that may
impact operational management & decision making by managers and leaders.
LO 1
P1 Defining and comparing different traits and roles of a manager and a leader
Overview of company and its management structure-
Waitrose is one of the leading brands of the British supermarkets; they provide range of
groceries products to local people in UK (Tench and Topić, 2017). With their aim organization
grow its business in effective manner, they want to develop convenience supermarket where
people can experience better services and get products with an emphasis on freshness and
quality. Chosen company effectively manage their business operations and performance with
appropriate management structure.
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Figure 1 Waitrose & Partners
(Source: Management structure of Waitrose, 2020)
Waitrose follow functional organizational or management structure, which is quite
beneficial for them in term of managing their functions and operations in systematic manner. It
permits workers to focus on their role and responsibilities and encourages specialization. This
structure aid employees and team members feel self determined. On the other hand, it can be said
that this management structure can obscures procedures and tactics for varied items or markets in
firm.
Define manager and leader-
A leader is someone who can see how worker’s performance and their productivity can
be improved and who rallies individual to move towards that better vision (Mohiuddin, 2017).
A manager is a person and experience holders who is totally accountable for a part of
ventures or company, it may include supervising and controlling a team of workers.
Roles and characteristics of leader-
 Leader play significant role in Waitrose as they make effective communication with staff
in order to solve their issues that may impact performance.
 The role of leader is to direct and guide all workers in supermarket to get their work done
on timely manner.
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