Operation Management Assignment - M&S Ltd

UNIT 4 MO

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Background of study ..............................................................................................................1
LO1..................................................................................................................................................1
P1&M1 & D1 Manager and leader comparison on the basis of their role or characteristics-1
LO2 .................................................................................................................................................2
P2 Role of leader and function of a manager-........................................................................2
P3 Differences of managerial function and leadership role (based on management theories and
concepts).................................................................................................................................4
M2 Strength and weaknesses of theories and approaches-....................................................6
LO3..................................................................................................................................................7
P4 Operation management of M&S Ltd and key approaches-...............................................7
P5, M4 & D2Importance and values of approaches of operation management-....................8
M3 role of manager and leader in improving efficiencies-..................................................10
LO4................................................................................................................................................10
P6 External environment factors which influence organization decision making-..............10
REFERENCES................................................................................................................................1

INTRODUCTION
Operation management is the administration of any company practices generating the
highest level of efficiency within an organization. This change raw material into products &
services and satisfied customers through final goods or make profit. Operation department is one
of the main part of any organization (Ming, Song and Yuejin, 2013). M&S Ltd is a United
Kingdom located organization which specialises in the selling clothes, home products and luxury
foods goods. It has 979 outlets across the UK including 615 food products. Company was
founded in 1884 as a partnership firm. The main aim of organization to maintain its products
quality. Report will explain about role of manager and leader in company, managerial function
through the various management & strength or weaknesses theories. It will describe key
approaches of operation management, leader's responsibilities, impact of external environment
on business.
Background of study
M&S Ltd (also known as Marks & Spencer Group plc) is the largest British retailer
headquartered in Westminster, London. It specialises in distribution of selling, home product,
expensive luxury food goods etc. Organization was founded in 1884 by Marks and Thomas
Spencer. It started to sell branded products like Corn Flakes in 2008. Company has 979 stores
around the whole United Kingdom and including 615 outlets for sale food goods. M&S Ltd
became the first retailer of British, to make a pre-tax profit in 1998. By 2013, organization
clothing division had an 11% market share in the home country. Its head office in London hires
almost 3000 employees, each of them have a certain role.
LO1
P1&M1 & D1 Manager and leader comparison on the basis of their role or characteristics-
 Manager- A person who is in charge of a certain tasks or team and specific subset of an
organization. Manager has a staff of people who report him/ her (Baboli, Shahparasti and
Mohamadian, 2014). Some department of a company designate their managers to be line,
while others known as a staff relaying upon the function of department. Leader- A person who lead a group of people, called leader. They hold a dominant or
superior position within its field and able to exercise a high degree of control.
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Comparison according their role-
Basis for comparison Leader Manager
Approach M&S Ltd leader sets direction Making details
Style Transformation M&S Ltd manager follow
transaction style.
Subordinate Followers Employees
Aim M&S Ltd leader main aim is
growth & development
Attainment of the required
result
Risk M&S Ltd leader minimize risk Manager takes risk
Focus People M&S Ltd manager focus on
process and establishment.
Characteristics basis comparison-
Basis Leader Manager
Vision Leader has their own forge
vision
M&S Ltd manager follow
vision.
Focus M&S Ltd leader focus on
progress (Cruz and Marques,
2011).
They focus on process or
results.
Reference Internal frame of reference External frame of reference
Planning M&S Ltd leaders plan
effective strategy.
They make plan for goals,
projects efficiency.
Preference People are more important for
M&S Ltd leader. They prefer
them first.
M&S Ltd manager prefer task
more important than people.
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