Carnival UK Performance Management and HR Life Cycle

This report discusses Carnival UK's performance management and HR life cycle. It highlights the importance of using key performance indicators to monitor financial performance and resolve issues with negative behavior and staff retention. The report also emphasizes the significance of coordinating and integrating various department functions, as well as the legal and ethical principles that impact business decisions.

Unit 4: The Hospitality
Business Toolkit

Table of Contents
INTRODUCTION...........................................................................................................................1
Activity 1.........................................................................................................................................1
Ledger Account...........................................................................................................................2
Trial balance................................................................................................................................4
Activity 2.........................................................................................................................................4
Key performance Indicators........................................................................................................4
Activity 3.........................................................................................................................................5
Reviewing different stages of HR life cycle...............................................................................5
importance of these HR Life Cycle stages for Talent Management...........................................7
Activity 4.........................................................................................................................................8
Performance Management Plan..................................................................................................8
Activity 5.........................................................................................................................................9
Describing legislation that Carnival UK has to comply..............................................................9
Describing How company, employment and contract law has a potential impact on business10
Activity 6.......................................................................................................................................10
Impact of regulation and legislation and Ethical Principles for Carnival UK..........................10
Activity 7.......................................................................................................................................11
Describing how different functional roles within a sector interrelate.......................................12
Activity 8.......................................................................................................................................12
Different methods of communication, co-ordination and monitoring......................................13
Describing how these can be used to strengthen the value chain.............................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Hospitality industry covers a broad category of different services such as lodging, food
and event planning. Even the hospitality industry also depend upon the availability of leisure
time and disposable income. The entire report is also based upon the case study of Carnival UK
which is a British American Cruise Operator who has 100 ships that offer variety of services
such as accommodation, food, bars and entertainment etc. The report will describe how to
manage the finance and record transaction in order to reduce cost in the sector. Further, it also
review different stages of HR life cycle and develop a performance management plan for a
General Manager to overcome issue of staff retention. Study will describe some legal and ethical
consideration for quoted firm and also shows some functional roles In the sector.
Activity 1
Journal Entries
Date Particular Debit (£) Credit (£)
1st feb purchase A/c Dr 5001
To Kate's Kitchen 5001
1st feb purchase A/c Dr 29552
To harry 29552
3rd feb beverages A/c Dr 11203
To sales A/C 11203
3rd feb Food A/c Dr 1824
To sales A/c 1824
6th feb Kate 's Kitchen A/c Dr 5001
To bank 5001
10th feb beverages A/c Dr 8966
To sales A/c 8966
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10th feb Food A/c Dr 1687
To sales A/c 1687
14th feb meganne A/c 2008
To sales A/c 2008
14th feb bank 2008
To meganne 2008
17th feb beverages A/c Dr 11710
To sales A/c 11710
17th feb Food A/c Dr 1611
To sales A/c 1611
17th feb Harry A/C DR 29552
To cash A/c 29552
22nd feb purchase A/c Dr 7013
To Kate's Kitchen 7013
24th feb beverages A/c Dr 10614
To sales A/c 10614
24th feb Food A/c Dr 1715
To sales A/c 1715
Ledger Account
Purchase Account
Date Particular Amount Date Particular Amount
2

1st feb To kate's kitchen 5001 by balance c/d 41566
To harry 29552
To kate 7013
Sales Account
Date Particular Amount Date Particular Amount
To balance c/d 51338 By beverages 11203
by food 1824
By beverages 8966
by food 1687
By private room and catering 2008
By beverages 11710
By food 1611
By beverages 10614
By food 1715
51338
Beverages Account
Date Particular Amount Date Particular Amount
To sales A/C 11203 by balance c/d 42493
To sales A/c 8966
To sales A/C 11710
To sales A/C 10614
42493
3

Food Account
Date Particular Amount Date Particular Amount
To sales A/c 1824 By balance c/d 6837
To sales A/c 1687
To sales A/c 1611
To sales A/c 1715
6837
Meganne A/c Private room catering
Date Particular Amount Date Particular Amount
To sales A/c 2008 By bank 2008
Harry Account
Date Particular Amount Date Particular Amount
To cash A/c 29552 By purchase A./c 29552
Kate's Kitchen
Date Particular Amount Date Particular Amount
To bank 5001 By purchase 5001
By purchase 7013
To balance c/d 7013
Bank A/c
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Date Particular Amount Date Particular Amount
To meganne 2008 By Kate's kitchen 5001
To balance c/d 2993
Cash A/c
Date Particular Amount Date Particular Amount
By balance c/d
priyal.p 29552 By Harry 29552
Trial balance
Trail Balance for Carnival UK
Particular debit (£) Credit (£)
Purchase A/c 41566
sales A/c 51338
food A/c 6837
bank a/c 2993
kate's kichen 7013
Beverage A/c 42493
capital 35538
93889 93889
Activity 2
Key performance Indicators
There are two different key performance indicator which Carnival UK can follow:
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Bench-marking: It is the practice of comparing the process of a business and
performance prosody from others. This can be measured by quality, time and cost, it also strives
for continuous improvement and mainly focus on some best practices as well. Therefore, it helps
to explain the process behind an excellent performance (Ribeiro, Vasconcelos and Rocha, 2019).
Even it also provides different improvement opportunities for a firm as well.
Financial Governance: It is another KPI which Carnival UK may use. It refers to the
way by which a company collects, manages and control the financial information such that it
helps to track some financial transaction, manages the performance and control data as well.
Principles of managing and monitoring financial performance:
 The budget should be realistic and reasonable and it must be established to provide a tool
that helps to measure the current financial performance.
 When the actual financial results vary from budget and then manager should determine
the cause and take corrective action (Mariani and Visani, 2019).
 The Manger of Carnival UK should review the financial performance at regular basis and
all the expenditure should be comply with policies, rules and regulation.
Activity 3
Reviewing different stages of HR life cycle
Different stages are as mention below:
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Recruiting: It is the first stage in which manager of the quoted firm hire new employee
and Hr department help them in hiring process. Further, the Food and Beverage manager creates
a strategic staffing planning in order to understand the position which needs to be filled.
On-boarding: It is the process by which the employee of the firm become a member
through establishing relationship with their peers. In this stage, HR department of the firm may
make additional use of personality testing to determine the best career options.
Enablement: At this stage, the Food and Beverage manager of Cruise Ship motivate
their employees to perform better and keep them engaged. They also taking proper feedback
which helps to determine whether they are performing to achieve the goals.
Career development: The stage determine that there is a need to keep engaged their
employees in the workplace and form this reason, the HR department includes professional
growth and also train or prepare them to be more responsible with regard to their position.
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Illustration 1: HR life cycle

Termination: it is the last stage in which some employee leave a firm and it is the
responsibility of the Food and Beverage manager of the Cruise ship should follow all the
process and procedures which needs to be carry such as exit interview and HR department
should also follow proper procedures and documentation in their off-boarding process (Olmez
and et.al., 2016).
Importance of these HR Life Cycle stages for Talent Management
Recruiting: For Talent management, this stage helpful to attract top talents for the
company which needs to be filled for better recruitment planning (HR life cycle, 2018). Even it
also analyze compensation and benefits packages in order to identify top talent for Carnival UK.
On-boarding: For Talent management, the manager at this stage provide important
information and tools to work more efficiently and integrate into the working culture, so that
they will learn company's overall culture (Mannan and et.al., 2018).
Enablement: For Talent management, in this stage the manager offer reason to stay
motivated such as better compensation, benefits and opportunities for the growth and thy also
provide recognition to those employees who perform at high level.
Career development: For Talent management, it is quite difficult to provide regular
training and continuous evaluation and that is why HR department of the firm uses talent
management software to monitor and through effective succession planning, they also identify
candidates for promotion.
Termination: For Talent management, the manager of the company should again repeat
the process and carry out recruitment procedure in order to find new employees for the firm.
Thus, through these stages, an effective talent management planning can be done through the HR
life cycle.
Activity 4
Performance Management Plan
Currently, the company is suffering the problem with a waiter and waitress and for this
reason, a performance management plan is used which is as mentioned below:
Techniques-
Training and development: An effective training and development is the best technique
that helps to creates positive working culture and In order to deal with negative behavior at
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workplace, the manager of the company should always listen their issues and try to provide
possible solutions as well.
Flexibility in time: It is another technique that helps to mitigate the negative working
culture because flexible working hours will helps to handle any type of work and also retaining
staff as well.
Compensation : To overcome the issue of staff retention, the managers should pay an
incentives to their employees for their better performance which helps to engage them in their
working culture and appreciate the work of employees as well.
Skills to be improved Action taken Resources Time taken
Management skills
needs to be improved
to reduce the negative
behaviour among staff.
 To reduce the
negative
behaviour,
manager
should take
strict decision
and first listen
to their issues
and provide
best solution as
well.
 Start providing
them proper
training that
helps to
realizes their
duties and
responsibility
towards a firm.
Mentor, trainer 60 days
Communication skills  For staff Financial support, 30 days negative
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needs to be improved
for increasing staff
retention.
retention,
manager
should keep
interact them
and solve their
queries.
 Offer
incentives and
benefits as
well.
 Allow flexible
work schedules
supervisor behaviours of the
waiting staff;
Activity 5
Describing legislation that Carnival UK has to comply
To run the business smoothly, it is quite necessary for the business to keep adhering all
the laws such as:
Health and Safety law, 1974: This law states that the employers should provide and
maintain all the safety equipment to their employees and this will help to prevent employees
from any misshapen (Ariza-Montes and et.al., 2017). Therefore, the manager of Carnival UK
should provide staff facilities such as washing facilities, refreshments and safe passageway that
help to prevent slipping.
Employment Law, 2018: This law states that the company should not discriminate the
workers on the basis of age, gender and religion. Apart from this, the company should also
provide minimum wages to their employees as well.
Describing How company, employment and contract law has a potential impact on business
Company Law: It creates a separate legal entity and it is the set of rules and regulation
which might affect the business such that change in the business law means that the the way of
operating a business is change (Rasmussen and et.al., 2017). For example, the taxation policy is
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that government policy that affect the business directly and it also affect the business as well.
Through company law, all workers have a right to bring a complaint against another party if they
find something wrong.
Employment law: This law is basically designed to protect the right of an employee and
also cover all aspect of the employer and employee relationship as well. If the business did not
comply with such law, it creates negative impact upon business performance. For instance, if
Carnival UK discriminate their employees on the basis of age, gender then the person can file a
case against them and even take the case into court as well.
Contract Law: it is that legal document which governs the oral and written agreements
and also helps to secure ways for the business also. If the company did not comply with
government prescribe law then it affect the success and reputation of a business. For example, if
Carnival UK commit any illegal thing then another party can file a case.
Activity 6
Impact of regulation and legislation and Ethical Principles for Carnival UK
Regulation: This creates direct impact upon the business decision making of Carnival
UK such that taxation policy is one of the government policy that affect the business. It is so
because taxation is based on the amount which is earned by a business. For example, if there is
slightly increase in tax rate of the tourism department then services are also increases. That is
why it is compulsory to follow or keep adhering the rules that is prescribe by the government in
order to run a business smoothly (Manhas and Tukamushaba, 2015).
Legislation: It has been critically evaluated that law and legislation also creates direct
impact upon business performance, that is why it is essential for carnival UK to keep adhering
the laws for its smooth functioning. For example, as company follows Health and Safety law,
employment law then it helps to creates positive impact upon business and also leaves good
impression. It is also evaluated that government made laws to operate the business with
smoothness and thus, it is essential for a business to keep adhering laws.
Ethical Principles: If the business follow ethical principles in better way then it helps to
run and sustain its brand image in market. But on the other side, poor ethical decision affect the
business in negative way (Casado-Díaz and Simón, 2016). For example, it leads to poor
employee performance and a lack of ethics within a company also affect employees working
condition as well.
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Activity 7
Memo
To
From
Date
Subject
12

Describing how different functional roles within a sector interrelate
There are different functional roles in Carnival UK such that:
The Human Resource plays an effective role as their main role is to recruit the best candidate
for the company so that they produce possible outcomes as well. This department is directly
interrelate with Research and development.
On the other side, operational department is also closely interrelate with marketing and R&D
such that through better research, the company determine the services which needed by the
customers and then the operational department further identify whether the quality Is
appropriate and its design specification id attractive (Ma and et.al., 2019). On the other side,
marketing department uses promotional tool in order to reach large group of mass. Further, it is
also realized that the interrelationship between marketing department and operational
department helps to raise the sales of the company and leaves positive impression among
customers.
Apart from this, there is a close relationship between Finance department and marketing
department of Carnival UK. It is so because whenever a new service offered by the
company,marketing department promote those in order to make them popular in market and on
the other side, finance department allotted budget to different department in order to balance the
expenses and determine exact profit earn by Carnival UK.
Activity 8
Memorandum
To
From
Date
Subject
13

Different methods of communication, co-ordination and monitoring
Methods of Communication: An effective communication helps to convey exact message to
all departments. The oral communication is the best way to communication such that it helps to
inform peers and subordinate to convey exact message. On the other side, written
communication also helps to provide a detailed information and it is mostly used when a
important notice is served to other members of the company. Even through social media which
also helps to make communication better between customers and managers.
Methods of Co-ordination: An effective communication is the best technique used for
coordination because it helps to promote the deep understanding among all the employees to
achieve goals (Phillips and Moutinho, 2019). Further, group meeting is another effective
method on which superiors of the firm are directly interact with the employees and also
encourage the people to integrate their efforts as well.
Methods of Monitoring: Benchmarking is the best and effective method of monitoring because
it helps to determine the business is attaining the goals and objectives or not. Through this
method, the firm keeps reviewing its performance and by taking feedback from the employees
also assist to determine whether the company is aligning towards the goals.
Describing how these can be used to strengthen the value chain
It has been analyzed that a strong value chain helps to identify the activities which are useful for
the success of a business and in the same way, an effective communication also helps a business
to communicate the things that helps a business for its smooth functioning. Apart from this, it
has been analyzed that Benchmarking is another effective strategy that helps to keep monitoring
and reviewing the performance of a business (Mariani and Visani, 2019). Through, this methods
the value chain of Carnival UK strengthen up and helps to gain high competitive advantages as
well.
CONCLUSION
By summing up above report it has been concluded that Carnival UK has to follow the
principles of management and monitoring the financial performance such that by using Key
performance indicators, the company can easily monitor and review its performance. Further,
report concluded that through different stages of HR life cycle, the manager of Cruise ship will
easily determine the importance of retaining and developing the talent. Then report concluded
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through performance management plan which helps to resolve the issues of negative behavior
and staff retention. Then it shows that the legal and ethical principles creates both positive and
negative impact upon the business decision and realized the importance of coordinating and
integration the various functions of a department.
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