Hospitality Business Toolkit

This toolkit provides comprehensive information on monitoring and managing financial results, HR life cycle, rules and regulations, and interrelationships in the hospitality industry. It includes assignments, essays, and more.

HOSPITALITY
BUSINESS
TOOLKIT

Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
Understanding the fundamentals of monitoring and managing financial results.........................4
To keep track of sales and purchases transactions in the general ledger, using a double entry
bookkeeping method of debits and credits...................................................................................4
Basic trial balance by applying use of balance off rule to complete ledger.................................5
TASK 2............................................................................................................................................6
The HR life cycle can be applied to the job role of Front Office Manager in the hotel industry
at various phases. Also, emphasize the necessity of retaining and enhancing employees' skills 6
Developing a process improvement strategy for the job function of front office manager by
utilizing approaches to address bad behavior and employee engagement difficulties.................7
TASK 3............................................................................................................................................8
Understanding rules and regulations with hospitality industry must adhere with.......................8
Explain the effects of business law, employment law, and contract law on hospitality business
decision-making...........................................................................................................................9
TASK 4............................................................................................................................................9
Investigate the interrelationships between various functional jobs in the hospitality industry. . .9
Explain the various interaction, collaboration, and monitoring strategies used within a given
department of a hospitality company in order to reinforce the supply chain.............................10

INTRODUCTION
Each hotel in hospitality encompasses a wide range of enterprises such as spas, rooms, cafes,
cottages, restaurants, amusement park, and many others. This hotel sector is struggling about
providing clients with either a level of relief as well as pleasure. Tourism sector, catering
services, housing and amusement are the four basic divisions of the hotel industry. Tourist
bureaus and airline companies are part of the tourism industry, while cafes, clubs, diners, and
other casual dining establishments are classified as hospitality establishments. This report is
based on the Balmoral Hotel based in Edinburgh, Scotland. It is known for its luxury services
and accommodations to its consumers. Accommodations relates to resorts, whereas amusement
lifestyle activities such as sports, boating, diving, tennis, and etc. Every one of the classifications
listed above would be designed to present every attendee with just an intriguing as well as mood-
altering encounter. These sectors operate with both the goal of providing a pleasant and welcome
atmosphere as well as amenities that assist clients in obtaining simple and effective access to
basic services. Parking lot, bathrooms, and other services that can provide comfort to clients
were illustrations.
TASK 1
Understanding the fundamentals of monitoring and managing financial results
Every administration including its particular organization follows a number of criteria in order to
keep track of business performance as well as sustain a strong profitability. This denotes the
additional cash intake and expenditure of a budgeting which allows essential transactions to be
completed properly. Furthermore, each financial result evaluates key elements of advantageous
working capital, as well as critical success factors and investment return. By particular, its
organization's Finance Team focuses on building annual budget in order to properly track
operations.
To keep track of sales and purchases transactions in the general ledger, using a double
entry bookkeeping method of debits and credits
There really are three main principles which are already employed in accounting systems, each
of which can be regarded a separate entity paradigm wherein the company concentrates on
possessing all its statutory declaration. Furthermore, the concept relating towards the financial

statement (Assets – Liabilities = Capital) being explained. Finally, the point corresponds to each
and every activity that has a significant impact on some other activity, which is known as a
double impact.
Balance sheet of The Balmoral Hotel
Assets Amount Liabilities Amount
Insurance 1200 Current liabilities 15000
Current assets 52000 Fixed liabilities 54490
Fixed assets 94000 Capital: 30000
NP: 47710 77710
Total 147200 Total 147200
Upon on foundation with the above organization's financial statements, it is determined that
perhaps the accounting department should adhere to all accountancy principles. This company
ensures that the accounting information is kept up to date.
Basic trial balance by applying use of balance off rule to complete ledger
Particulars Amount Particulars Amount
Rent 1000 capital 30000
Purchases 10000 Food supplies 2000
Insurance 1200 Sales 20000
Petty expenses 200 Sales of beverages 13000
Telephone and internet 2200

rates, water charges and refuse 950
wages and salaries 1740
Net profit 47710
65000 65000
Both coupons and reimbursements are evaluated using the aforementioned trial balance, and all
transactions are documented in the periodicals notebook. According to the purpose of the
experiment, each activity should be tracked and monitored inside the general journal. Each
payment amount should be judged as debts or credits that use these types of investments, and
they're being reported as per the above-mentioned sample record. One primary goal of preserving
trial balance is to ensure that the monitoring procedure is carried out properly. With it as well,
the chosen company manages all activities that have been carried out in accordance with the
employee's requirements. Unless the sum from both sides is the same, the recording being
considered correct or reliable.
That's also critical for organizations in order to accommodate all forms of activities with
accounting practices. Furthermore, such ideas are primarily applied to both the debit and credit
sides, resulting in increased commitment again for business. Throughout the case of its selected
organization, various kinds of rules should be followed in order to increase profitability in a
reasonable time.
TASK 2
The HR life cycle can be applied to the job role of Front Office Manager in
the hotel industry at various phases. Also, emphasize the necessity of retaining
and enhancing employees' skills
There are various stages which are involved in the HR life cycle of the front office manager in
the industry of hospitality which are mentioned below:

 This attractiveness phase includes multiple types and patterns depending on the amount
of acquaintance individuals have had with the organization. All employees does have a
preconceived notion more about business, and thus attempt to learn more about
something based on these assumptions. That demonstrates the significance of career
development, which is influenced by an individual's interaction while employed as either
an owner. Previous staff members have an impact on the career development.
 This step two of such HR Life Cycle involves recruiting. For required to bring out
another hiring process for both the position of front office assistant, online ad targeting an
appropriate personnel is put in attracting the best people for the position. It's indeed
necessary to guarantee that the screening process is swift and simple.
 This stage including its HR life cycle during which the connection between being a
worker and their boss is established is known as onboard. Each stage takes the signing of
the contract even by individual that accepted only for position of front desk manager and
the organization. It's indeed necessary to ensure that all of the knowledge and techniques
relevant to the job function were readily available.
 Employee engagement relates towards the individual employee constancy or repetition
inside the company. Worker management is a key aspect in retention of employees.
Different facets inside the organization have an influence on a company functioning as
the front office assistant. That is technologically advanced, corporate culture, and
physical location supplied mostly by company.
 Career development relates to just the additional points to them along with the goal of
allowing employees better grow. This is really a critical stage because the individual
hired to be the front office manager may depart if the believe there really is no room for
advancement.
Employee engagement as well as improvement is critical since it forces people to execute their
jobs happily, and when a man is healthy about their job, this results in higher rate of employee
attrition. This also shows the relationship among employers and workers in terms of skills.
Mostly as result, customers will have a great product plus employment chances.

Developing a process improvement strategy for the job function of front office manager by
utilizing approaches to address bad behavior and employee engagement difficulties
The quality action plan comprises a number of goals that must be met in addition to maximizing
shareholder value. When the Front Office Assistant, ones productivity action plan must
accomplish goals: defining personal goals that are consistent also with organizational mission,
needing legitimate anticipations from staff, having a strong means of communication between
staff members, deciding quality standards, and evaluating training requirements. Following the
creation of a planning phase, it is critical to identify concerns such as negative conduct and
employee retention. Next step is to remedy the issues once they have been discovered in the
organization.
 Employment control—the worker should be given the opportunity to make judgments
about people. From either the company's perspective, there will be no needless
involvement.
 Liberty to voice opinions- Mostly during implementation of rules and processes, the
individual should be provided the autonomy to actively engage. Staff morale improves as
a result of something like this.
 Regular and equal treatment- A company should hire individuals in a fair and reasonable
manner. Prejudice and partiality should be avoided at all costs.
 Confidence and respect- The worker should be regarded given confidence and
understanding based on individual contributions and organizational outcomes.
TASK 3
Understanding rules and regulations with hospitality industry must adhere with
Various laws must be followed by the hotel business. Most businesses involved throughout the
hotel business must follow and abide to legal requirements. Its Balmoral Hotel, originally opened
in 1902 and is situated in the centre of the city, is among Edinburgh's most prestigious
properties. These essential rules must be followed by the organization:

 Alcohol licensing regulations- This same Balmoral Hotel must have a suitable license as
well as follow the licensing laws in order to satisfy liquor. These laws governing the
selling of alcoholic beverages differ through one location to the next.
 Food standards and hygiene- Its Balmoral hotel should adhere to all food safety
standards.
 Tax filed taxes stamps- Every hospitality industry is supposed to collect all government-
specified charges on services. Drinks containing more than 30% liquor are required to
bear a permit to purchase indicating that tax was already collected mostly on beverages.
 Employment issues—Compliance with employment laws is critical for any and all firms.
Its Balmoral Hotel should adhere to those applicable laws regarding employee hiring and
selection agreements, regular hours, breaks and vacations, remuneration, illness, and
punishment, among other things.
 Fairness and discriminatory law- As per government policy, any company cannot bias
against its workers based on age, ethnicity, ethnicity, class, faith, ability, or other factors.
So Balmoral Hotel should ensure successful measures to eliminate staff partiality.
 Hotel insurance – It is mandatory for all businesses to protect one from eccentric
contractions. This Balmoral Hotel's hospitality policy pays such things as worker
responsibility, appliance malfunction, lost revenue, burglary, technology malfunctions,
fittings in the grounds, litigation expenditures, and so on.
Explain the effects of business law, employment law, and contract law on hospitality
business decision-making
As per its capabilities, the corporation legislation says various methods wherein the corporate
organization can run. Compliance with corporate rules such as health and safety law, severance
regulations, and so forth is critical for the hotel industry. Unless the organizations don't really
adhere to the legislation's norms, then may be fined.
 Employment legislation refers to the administration's laws and regulations governing the
work situation, and that has a variety of effects upon on hotel industry. Previously,
employers paid their workers their minimum income on vacations too though, however
now they should charge money on extra. A full-time worker is entitled to at least of
holiday of 28 days.

 Contract law applies to all workplaces that engage with either the purchase or sale of
goods and services. That has an effect on the price as well as the conditions of
employment of such an item or brand. That is critical for such hotel business to just have
agreements in order to ensure that all activities run smoothly. Agreements see an
influence mostly on hotel industry because with the elements included within them, such
as the cost of the commodity or service provided, or even the taxes collected, among
other things.
TASK 4
Investigate the interrelationships between various functional jobs in the hospitality
industry
Mostly in hospitality sector, there seem to be a variety of roles that are interconnected.
Everything just assists people in communicating with one another throughout a specific
timeframe. As a result, there have been a variety of specific responsibilities in the hotel industry
that have been interconnected and will be discussed further down:
Departments of cleaning and the front desk Its cleaning function is an important aspect of
something like the property because it has a serious influence upon on user experience.
Furthermore, it ensures all rooms, entrances, corridors, restrooms, as well as other common
spaces are prepared and dry to just use, including how the main office staff focuses on
interacting among guests. Workers are all in charge of ensuring the guests are greeted in a
positive and constructive way, and also that rooms were provided to guests according to
respective reservations. Mostly as result, administrative functions of the front offices and the
cleaning departments are inextricably linked. Their cleaning department informs a front office
functions about the hygiene of space, which assists them in executing their duties properly. It
also is useful for greeting customers at specific times of the day.
These departments of food manufacturing and sales are indeed interconnected. Its food
manufacturing department has the responsibility of preparing foodstuffs, while the management
team concentrates upon employing effective advertising strategies to promote its product or
service. As a result, this division gets interconnected with each other in the order to offer tasty

cuisine to some of its clients at a fixed moment in time. Like a result, it may be concluded that
various roles in the hospitality sector are interconnected. This assists people in communicating
with one another throughout a specific timeframe.
Explain the various interaction, collaboration, and monitoring strategies used within a
given department of a hospitality company in order to reinforce the supply chain
There still are various forms of communication, coordination, and measurement which is used in
the hotel industry to reinforce the supply chain, including such verbal communication, social
networks, ideation, KPI, among others that will be discussed below:
Inside the hotel industry, social networks have been identified as just a useful tool, such as
Twitter. Its goal is to communicate effectively between locations, departments, personnel, and
divisions.
 Interaction through communicating: Such method of conversation included verbal
messages over the telephone, and also video calls as well as other methods. Furthermore,
the hotel industry employs verbal language to speak to people in a consistent way.
Through contrast, there are also several techniques for cooperation that will be discussed
further down:
 Brainstorming is defined as a process used by businesses to execute numerous operations
in an efficient way. As a result, the primary focus is on employing various creative
strategies in order to carry out various tasks effectively.
Additionally, there seem to be a variety of community activities that are created in order to
integrate diverse departments in an appropriate way. It is indeed beneficial in carrying out
various operations and processes in a respectful fashion.
Additionally, there are many alternative techniques of checking the progress of a business
enterprise throughout a specific time period, as shown below:
 Benchmarking is often used to inspire employees by giving workers a positive transition
which must be met within a certain time frame. This also aids in improving the
organizational effectiveness throughout a specific timeframe.

 KPIs are used to evaluate a superior's productivity in order to successfully undertake
various activities and functions.
As just a result, it is determined that multiple interaction, coordination, and currently regulated
are used in the hotel industry to improve the supply chain.
CONCLUSION
This purpose of the study is on the service industry tools. This aforementioned analysis
concludes that there have been numerous periods of the people management lifespan for distinct
career paths. Recruitment, recruiting, on boarding, engagement, and advancement are some of
the stages. It's indeed critical for firms in the hotel industry to maintain and grow individuals
who worked in the company. With attempt to face concerns such as bad behavior and retention
of employees, the organization should establish but also construct a behavior management
strategy. Every hotel sector's laws must be met as well as followed by a company. Numerous
business, personnel, and enforcement of contracts must be followed by enterprises in the
hospitality business. These businesses operate only with goal of providing a pleasant and
welcome environment as well as amenities that assist clients in obtaining simple and effective
necessary amenities.

REFERENCES
BOOKS AND JOURNALS
Font, X. and Lynes, J., 2018. Corporate social responsibility in tourism and hospitality.
Giousmpasoglou, C., Marinakou, E. and Zopiatis, A., 2021. Hospitality managers in turbulent
times: the COVID-19 crisis. International Journal of Contemporary Hospitality Management.
Kasemsap, K., 2017. Promoting service innovation and knowledge management in the
hospitality industry. In Strategic marketing management and tactics in the service industry (pp.
243-279). IGI Global.
Kraguljac, V., Seočanac, M. and Milašinović, D., 2018, December. Correlation of ICT education
and professional practice of hospitality and tourism managers. In International Symposium
“Experience. Knowledge. Contemporary Challenges. 3rd Edition-Romania in the Year of the
Centenary. The European and global socio-economic Context (pp. 53-70).
Lugosi, P. and Jameson, S., 2017. Challenges in hospitality management education: Perspectives
from the United Kingdom. Journal of Hospitality and Tourism Management, 31, pp.163-172.
Merigó, J.M., and et. al., 2020. Scientific research in the tourism, leisure and hospitality field: A
bibliometric analysis. Anatolia, 31(3), pp.494-508.
Moeti, M.E., and et. al., 2017. Critical Stakeholders That Hospitality SMMEs Engage with in
Fulfilment of Their BSR Activities. Unit for Enterprise Studies, Faculty of Management
Sciences, Central University of Technology, Free State Hosted at the Hotel School 5-7 April
2017, p.44.
Novianti, E. and Fajar, A. N., 2019. Information technology investment analysis of hospitality
using information economics approach. Telkomnika, 17(2), pp.609-614.
Pius, A., and et. al., 2020. Contemporary Quality Management Approaches and Practices Within
the Hospitality Industry. In Contemporary Management Approaches to the Global Hospitality
and Tourism Industry (pp. 1-34). IGI Global.
Radjenovic, M., 2018. THE QUALITY OF HUMAN RESOURCES IN TOURISM AND
HOSPITALITY INDUSTRY IN MONTENEGRO. Transformations in Business &
Economics, 17(2).
Sarkar, S. K. and George, B., 2019. Patterns of tourism and Hospitality education in India and
Malaysia: A critical Reflection. In Tourism education and Asia (pp. 227-242). Springer,
Singapore.
Sciukauske, I., 2020. Employer Brand and Hospitality Services: Theoretical Overview. Eurasian
Business Perspectives, pp.3-14.

Turkmenoglu, M. A., 2019. Investigating Benefits and Drawbacks of Employee Empowerment
in the Sector of Hospitality. INTERNATIONAL RESEARCH JOURNAL OF BUSINESS
STUDIES, 12(1), pp.1-13.
Udoh, I. S., 2019. Hospitality of the People at the Tourism Destination and Destination
Attractiveness of Akwa Ibom State, Nigeria. Int. J. Res, 5, pp.1-7.