This presentation discusses the interrelation of functional roles in the hospitality sector, different communication and coordination methods, and how integration enhances overall business performance. It also provides recommendations for coordination and integration in the Ritz London Hotel.
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Hospitality business Tool Kit Activity 4
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Table of content •Introduction Exploration of the ways different functional roles in hospitality field interrelate Different communication, co-ordination along with monitoring methods Ways in which methods of communication and integration enhances overall business performances •Conclusion
Introduction There are many type of business in market, hospitality is one out of them which is widely contributing in improving economy by generating revenues. Hospitality sector is uses to run a business and increase profitability effectively.
The interrelations between functional roles of Durrant hotel are as defined: Front desk and food & beverage:Front desk is the main function where customer get interact with front desk manager in order to get any information. Marketing and finance:In hospitality, marketing function is used to know the demand of customer which is running in trend, informing peopleaboutnewserviceandproductthatcanhelptoattain organizational goals. Functional roles in hospitality sector and how they interrelate
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Cont.. Food & beverage and customer service:In present age, this is influencing department which helps organizationandcustomerstofilltheir requirement.
Organisational chart of Ritz London Hotel: Continue...
Different communication, co-ordination along with monitoring methods Communication:This is a important factor which is require in all person that helps to share thoughts and feeling in order to run a business. Oral and written are two methods which is used to communicate and share the message as efficiently. Coordination:This is a process where manager and employees be able to coordinate and carrying their operations smoothly.It is important for organization maintain a coordination between management and employees so business idea can be implement properly.
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Continue... Monitoring:This is another important activities which is required identify and assess the business performance so activitiescanbeperformedeasily.InDurranthotel, employees are hired to provide hotel and food services to customers so organizational productivity and profitability can be increase effectively.
Sales –This means a transaction involves sale of good and services to customers for the purpose of running business and generating revenues. Purchase –This refers as those transaction which involves purchasing of good in intention to sale. Herein, organizational has to pay amounts for buying goods and services. Receipts –This is a written acknowledgment of something value that has been transferred to one party to another party. Managing Financial Performance
Coordination: Coordination is all about arranging resources, putting things in sequence and making operations run smoothly. Mutual adjustment,standardisationofskill,directsupervision,work standardisation and many more are some techniques or methods of coordination that are applied within food and beverage department of Ritz London Hotel. Coordination and integration in hospitality company
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Monitoring: Monitoring is all about collecting, analysing along with using information for the purpose to track progress of programme or department towards reaching objectives along with guiding managers decisions. Performance monitoring is one of monitoring method that is applied by food and beverage managers of the hotel to inform the team about actual execution of activities to meet clients for food and others. Monitoring methods in hospitality company
It is recommended to Ritz London hotel that communication and integration methods such as face to face communication and standardisation of skills influence employees Ritz London Hotel to coordinate with other departments and share messages that results in enhancement of overall performances in limited time. Recommendationsandjudgmentson howcoordinationandintegration enhanceoverallbusinessperformance.
Conclusion There are different types of methods in relation to communication and coordination that is used to share information and complete the task efficaciously. Communication method involves verbal and non verbal that covers messages, chats, emails, video chat, online communication etc.
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References Jarratt, D. and et. al., 2019. Developing a sense of place toolkit: Identifying destination uniqueness.Tourism and Hospitality Research. 19(4). pp.408-421. Liu, B. and Pennington-Gray, L., 2015. Bed bugs bite the hospitality industry? A framing analysis of bed bug news coverage.Tourism Management.48. pp.33-42.