Leadership and Management Styles in Premier Inn London Country Hall Hotel

This report discusses the different theories of management, the role of leaders and styles of leadership, and the influence of various factors on management styles in Premier Inn London Country Hall Hotel.

Unit 5-Leadership and
Management for Service

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
P1 Assess different theories of management ..............................................................................1
P2 Discuss the role of leader and styles of leadership.................................................................3
P3 Discuss and review the leadership and management styles....................................................4
P4 Determine several factors that influence management styles.................................................6
P5 Determine soft and hard skills of leadership..........................................................................7
P6 Analyse future skills of management and leadership required by the service sector.............9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Leadership and management have purposes as leader is known as the individual who
motivate workers while managers are an art of doing things from others but both share the
common vision (Bharadwaj and Schefold, 2017). This report is based on Premier Inn London
Country Hall hotel that is headquarter in United Kingdom. This aims to provide excellent
offerings to guest and also focus to offer efficient services to gain maximum client’s satisfaction.
This report comprises of classical management theories and leadership styles that support in
attainment of goals in a respective manner. This report also covers several element which
persuade the management structures & styles and also it contains current and future management
skills so as to determine systematic procedure in a workplace. At last, it includes change
management system that affect both leadership and management styles.
P1 Assess different theories of management
Theory of classical management is an approach that help in satisfying the several needs of
employees so as to gain retention of workers and job satisfaction to sustain in market. This
enhance the productivity and accelerates the efficiency in a workplace (Bush, Bell and
Middlewood, 2019). This theory is based on scientific management approach that determine the
effectiveness way of doing a job. In the context of Premier Inn London Country Hall hotel, the
same is presented as follows:
Fayol’s principle of management:
Division of work: According to this principle, the work is divided on the basis of small
task so as ensure proper systematic working in an organisation. Manager of Premier Inn London
Country Hall hotel divides responsibilities among the staff in as per their potential which lead to
proper utilisation of manpower and less wastage of resources.
Unity of Command: The employee or subordinates should receive instructions from one
supervisor only and if orders are received from more than two boss than this could arise the
situation of conflicts and misunderstandings. The senior authority of Premier Inn London
Country Hall hotel provides proper instructions and details to their employees which minimise
the chances of clashes and improves the effectiveness of working within hospitality industry.
Authority and responsibility: According to this, there should be proper balance between
authority and responsibility as the former provide the power to take an appropriate decision
1

while the latter provide the obligations and duties to perform task. The manager of respective
firm aids in completion of task with respective time period and also produce desired level of
output.
Scientific management theories:
The principles of scientific management are propounded by F.W. Taylor. This theory
mainly emphasises on judicious usage of resources and effectiveness of workers so that they
could contribute success in an organisation (Carter and et.al., 2016). In the context of Premier
Inn London Country Hall hotel, the principles of scientific management are presented below:
Harmony, not discord: In this, workers work together with greater spirit and mutual
understanding that bring harmony in a workplace. The manager of Premier Inn London Country
Hall hotel ensure that the subordinates work with greater zeal and efficiency that promote a sense
of team spirit and thus develop prosperity among them.
Ensure proper Cooperation: This principle is regarded as the substitute of above
principle as sense of cooperation bring unity among workers and manager and ensure success in
a workplace. The manager of concerned firm invites the ideas and suggestions of their
employees so that they could feel delighted and also their work must be rewarded that results in
improve their productivity and coordination within the confines of hospitality sector.
Science, not rule of thumb: This principle insist that there should be proper planning and
analysis must be done in order to accelerate the efficiency (Choi, Kim and Kang, 2017). So, the
manager decides the proper course of action which help in accomplishment of task within limited
time period and also gain productivity. The manager of Premier Inn London Country Hall hotel
would apply this principle in order to maximise the overall productivity so that it could generate
greater chances of success which is possible through formulation of a strategy.
Behavioural theory: In this theory, the behaviour of employees and their responses on a
workplace are shaped by their actions and thought. The manager of Premier Inn London Country
Hall hotel analyses the behaviour of staff through previous experiences and their learning and
development so that task is completed in a short span of time.
The top management of Premier Inn London Country Hall hotel applied all theories of
classical management so that it could maintain a proper hierarchy of activities in a workplace
and follow proper organisation structure which depict a better picture of the company.
2

Bureaucratic Theory: It is a theory that is developed by Max Weber and it is developed in
the form of systematic formulation of different strategies and actions that ensure sufficient flow
of services. In this economic effectiveness is developed as it is an ideal model which is used by
the administrative department of Premier Inn London Country Hall hotel so as to maintain focus
about development of powerful structure. It consist of rational mode of human behaviour that is
required to implement systematic formulation in organised manner. It is an organised hierarchy
that is used to maintain equilibrium and eliminate favoursim from the business so that it
processed clear and direct impact in order to maximise efficiency adn its effectiveness.
It support of this Premier Inn London Country Hall hotel they have maintain working
hierarchy by whcih specialised working and its standard is managed. In this ordinate principle,
rules and regulations, trained personal, effectual administration and balanced authority under
whcih superior level of changes is implemented in timely basis. In addition to this it is also used
to manage accountability and certainity under which balanced direction is provided to each and
every individual so that productive amount of modification is measured with suitability.
P2 Discuss the role of leader and styles of leadership
Leadership is the process of influencing other by their behaviour and work so that task is
accomplished in a short span of time (Da’as, 2017). In other words, it is defined as the process of
persuading others which develop future vision and also persuade subordinates so that they could
work with zeal and enthusiasm. In the context of Premier Inn London Country Hall hotel, the
role of leader is given beneath:
Create vision: The leader of Premier Inn London Country Hall hotel creates clear vision
and has skilled workforce that brings transparency accountability and also aids in completion of
a task in a respective time period.
Provide Training: The leader of company renders an effective training to their
employees so as to enhance their potential to deal with complex business activities. Also, this
enhance their knowledge base and thus results in enhancement of their efforts towards their
work.
Motivate subordinates: The leader of Premier Inn London Country Hall hotel inspires
and encourage their subordinates and appreciate their efforts which increase their morale and
trust. This generate effective results and increase the productivity in an organisation.
3

Implement strategy: The role of leader in concerned firm is to execute the strategy that is
formed by the management which facilitate proper coordination and cooperation and thus help in
completion of task.
There are different types of styles of leadership which should be implemented by the
leaders of an organization in an effective manner. These styles are as follows-
Autocratic style- This refers to a style in which the leaders display full autocracy within
the organization and thus take decisions without consulting others. Thus in this way they can
take strong decisions without informing others. If the leaders of Premier Inn London Country
Hall use it then this will establish full autocracy within the hotel.
Democratic style- This means a style under which a leader establishes democracy within
the organization. The leader consults others before the taking of decisions and thus in this
manner is able to ensure that the decisions are taken in an effective manner after consulting
others. Therefore, in this manner the leaders of Premier Inn London Country Hall are able to
establish democracy in the organization.
Laissez-faire style- Here, the leader allows the other subordinates to take decisions
freely without the need of consulting the top authorities. Thus in this way the leaders of Premier
Inn London Country Hall are able to make sure that they can implement their strategies in a
better manner and ensure that the right decisions can be taken by the subordinates.
The leader render proper guidance among their subordinates so that goal is accomplished
within respective time period. There are several approaches of leadership such as democratic,
situational, transformation style of leadership that enable employees to work in an effective and
efficient manner which in turn improves the overall performance within the confines of
hospitality industry. The leader of Premier Inn London Country Hall hotel motivates
subordinates so that they could work beyond their potential and achieve a desired level of output.
P3 Discuss and review the leadership and management styles
Manager and leader play a different role in an organisation as the role of manager is to
plan, direct and monitor the activities while the leader implement the planning and create a
vision but both have common purpose of accomplishment of task in a respective time period
(Doppelt, 2017). In the context of Premier Inn London Country Hall hotel, the management and
leadership styles are prescribed below:
4

Democratic leadership and management: In this, the manager of concerned firm
consider the ideas and their suggestions so that they could feel that their presence is significant.
Also, the leader rewards their opinions that help in making best decisions and make employees
feel delighted (Geschwill and Nieswandt, 2020). This ensure greater job satisfaction and help in
retaining employees for longer time period. The top manager invites the ideas of staff in
respective hospitality industry which ensure greater efficiency and productivity and thus
improves the overall performance.
Merits: This style of management enhance the creativity and also help in finding an
effective solution increase the level of job satisfaction.
Demerits: One of the major drawback is that it can lead to delay in decision making and
also procrastination is another reason that hamper the growth of respective hospitality industry.
Transformation style: The leader of respective firm works together with subordinates in
order to adapt changes and make their staff capable of handling challenges which increase the
productivity. The manager motivates and inspire their staff so that they could work with greater
efficiency and lead to achievement of goal. The merits and demerits are given beneath:
Merits: The employees are specialised trained and it bring enthusiasm among them as
new task and goal is created that provide ongoing learning and development as well as ensure
future success.
Demerits: Sometimes, it can lead to negative consequences as unreasonable deadlines
could make employees anger and thus decline their performance.
Collaborative leadership and management style: In the context of Premier Inn London
Country Hall hotel, it is significant for the manager and leader to be collaborative in nature so as
to enhance the effectiveness of workforce and achievement of objectives (Hayes, 2018). This led
to fast decision making and facilitate smooth operations of a business. The merits and demerits
are as follows:
Merits: One of the greatest advantages is that it reduces the possibility of conflict and
cultural clashes and thus ensure greater productivity.
Demerits: this could not consider the opinions of subordinates which in turn reduce their
creativity and create a feeling of boredom among them.
The style that is opt by Premier Inn London Country Hall hotel is democratic style as it
involves the thought and opinions of subordinates which create high level of job satisfaction.
5

This build the trust of employees and also, they work with greater potential and zeal so as to
contribute success and complete task within limited time period.
P4 Determine several factors that influence management styles
There are number of internal and external factors that has a direct impact on management
styles and structures within the confines of hospitality industry. Talent management is a wider
concept in human resources that help in managing a business in an efficient manner and
determine the workforce planning so that task is achieved in an appropriate manner (Jing-han,
2017). In a broader term, it determines the ability to recruit the most talented employees so as to
produce a desired level of output and generate maximum productivity. With reference to Premier
Inn London Country Hall hotel, the internal and external factors are presented as follows:
Internal factors
Organisation structure and culture: The manager of respective hotel maintain a proper
hierarchy in their workplace and also it provides proper clarity of rules and regulation among
their staff so as to avoid any sort of confusion and misunderstandings. There is proper chain of
command is followed which determine effectiveness and efficiency within the confines of
hospitality industry.
Internal relations: The relations of management with employees are strong in case of
Premier Inn London Country Hall hotel which determine the positive working environment. This
promote a sense of team spirit and increase productivity.
Employee engagement: This is one of the important factors as the manager of respective
firm allow employees to participate in decision making and motivates them so as to enable them
for higher performance. This provide vast growth opportunities and boost the morale of
employees.
External factors
Stakeholders and customers: It is an essential for the manager of Premier Inn London
Country Hall hotel to promote the interest of stakeholders as their main motive is to earn high
profit. By looking awareness in today’s era, the top manager mainly emphasises on providing
excellent offerings by using new and innovative techniques which in turn generate maximum
customer satisfaction and increase the positive reputation across the globe.
Promoting global capabilities: In an era of globalisation, changes are taken at a very fast
pace as there is change in technology, changes in demand pf customers and many more
6

(Khrennikov, 2016). So, the manager of concerned firm adapts the changes and make use of
advanced technology as well as conducting market research so as to gain maximum exposure
around the globe.
Managing diverse talent: The manager of concerned firm emphasises on diversification in
hospitality industry which promote the growth at a global level. This manager should be multi
tasker as it helps in conducting fast operations of business and able to take quick decisions which
ensure greater success in future.
Environmental factors: The manager of a respective firm take care of proper hygiene in
their workplace as it ensure excellent quality of products and services to their customers which
build customer loyalty. They also avoid the use of plastic so that it could develop a better image
across the globe.
Globalisation: Changes are taken place due to globalisation as there is modification in
products or services, technological advancement, and many more. The senior authority of a
respective firm would emphasise on facilitating the changes and promote the use of innovative
technology which help in conducting fast operations of a business in an effective and efficient
manner.
P5 Determine soft and hard skills of leadership
In order to become a capable and effective leader, it is essential to determine soft and
hard skills which promote systematic working allocation of work in an efficient manner
(Popescu and Predescu, 2016). In addition to this, the leader should provide proper guidance
among their subordinates which aids in accomplishment of goal. With reference to Premier Inn
London Country Hall hotel, the same is given below:
Hard skills: Hard skills determine the ability to be gained through technical skills or training so
as to gain competitive advancement. In the context of Premier Inn London Country Hall hotel,
the same is given below:
Communication skills: It is a skills that is usually considerate basic set of actions that is
required while completing certain task while working in a team. It basically involve copywriting,
editing, translation, word processing, other formulation of digital communication, an ability to
speak more languages, research and its reporting. In this sustained level of interpretation in order
to manage and control balanced format is processed in effective manner. A leader must have this
7

skill and in this it is easy for them to transfer thier values and beleif to others so that balanced
level of productivity is processed in effective mode.
Computer technology: In this a leader has worked on to develop suitable understanding
of computer related information so that work is processed with easiness. It is the most effective
procedure by whcih depth understanding and acknowledge is progressed about technological
advancement taht is induced within working operation in timely basis. In basically include social
media, Wordpress, adobe suite, JavaScript, HTML and microsoft office that is used to secure
customers information or by processing work in effective mode.
Data analysis: It is a hard skill in whcih leader more often work on to collect adequate
training and courses so that data engineering, data mining, research, data visualisation, database
management adn its web analytics as well. In this modern era leader has required to analyse
customers and marketplace so that suitable interpretation is induce within business operation
accordingly.
Accounting: In this leader has analysed various applications in order to develop
professionalism in financial aspect. In this proficiency is developed and offered and it includes
certain skills such as ERP knowledge-based, hypersion, Microsoft Excel, big data analysis and
many others as well. Thus leader of Premier Inn London Country Hall hotel has analysed data of
all its businesses and make replicative alternation as per suitability.
Analytical skills- The leaders in the firms are required to make sure that they can analyse
the various requirements in a much effective manner. Therefore, in the context of Premier Inn
London Country Hall should ensure that proper analysis can be done by them in an effective
manner which will help them in the attainment of goals and objectives.
Interpretation skills- This means the skills which are present in some of the leaders of
the organizations so that they can ensure that they can interpret in a proper manner. Thus, in the
context of Premier Inn London Country Hall it is important that they are able to interpret
properly.
Soft skills: These includes personality traits that are very necessary which determine the
attributes and help in gaining better work experience (Shelygov, Sharonin and Todorova, 2019).
With reference to Premier Inn London Country Hall hotel, the same is given below:
Communication: The leader of Premier Inn London Country Hall hotel should have
excellent communication skills which create proper clarity and help in avoiding confusion and
8

misunderstandings. This ensure proper decision making and generate positive reputation across
the globe.
Creative thinking: The leader of respective firm should be creative in nature which
provide new and innovative style of working and enhance the productivity within the confines of
hospitality industry. Also, it promotes new ideas that promote the growth and provide an
opportunity to ensure success.
Problem solving skills: The leader should possess problem solving skills and should have
capability to cope up with pressure. The leader must be calm and patient so that it could handle
every situation in a polite manner that majorly influence its subordinates.
Teamwork- The leaders in the organizations are required to make sure that they can use
teamwork ability so that proper motivation can be provided to the teams for the attainment of
their goals and objectives. Therefore, in this manner Premier Inn London Country Hall’s leaders
will be able to facilitate the accomplishment of goals and objectives.
Conflict resolution- The leaders in the firms are required to ensure that they can resolve
the conflicts in an effective manner. Thus, in this way the leaders of Premier Inn London
Country Hall’s leaders will be able to ensure that the hotel performs better.
P6 Analyse future skills of management and leadership required by the service sector
There are various leadership and management skills that are required by the manager so
that task is accomplished within a limited period of time. Skills are necessary that determine the
abilities to perform in an organisation in an effective and efficient manner (Urick, 2016). In the
context of Premier Inn London Country Hall hotel, several future skills of management and
leadership are presented as follows:
Decision making: It is essential for the manager to have decision making skills which
help in accomplishment of task. Also, it should promote the ideas and opinions of subordinates
so that they can take an effective decision that promotes future growth.
Motivation: The leader and manager of Premier Inn London Country Hall hotel inspire
and encourage their staff through financial and non-financial incentives and also appreciate their
efforts so that they could work with greater zeal and develop confidence and trust among them.
Planning: This is one of the utmost functions that is done by the manager and leader
which aids in deciding future course of action that lead to accomplishment of objectives within
9

respective time period. They make advance planning so as to avoid duplication of activities and
make proper assignment of task in an effective and efficient manner.
Communication skills both verbal and non-verbal: The leader and manager of
respective firm must have excellent communication skills which includes both verbal and non
verbal language such as gestures, proper body language, maintaining eye contact which reflect
positive attitude (Waring, 2016). Also, the respective firm provide all information regarding
booking, availability of rooms and many more in a proper manner to their guests which develop
a lasting impression and thus promote future growth within the confines of hospitality industry.
Future leadership skills
Inspirational: The leader of Premier Inn London Country Hall hotel has to create a strong
vision as it must inspire others especially the team members so that they could commit towards
their objectives.
Transformational: The manager of a respective firm would emphasise on promoting the
changes in an organisation as business environment is considered as dynamic as it help in
satisfying the needs and requirements of customers.
Situational: The senior authority of concerned firm would behave differently according
to the prevailing situation which create a healthy and positive atmosphere in a workplace and
thus inculcate confidence and determination among them.
Therefore, these skills are necessary for management and leadership so as to promote the
growth of an organisation and ensure greater success in future. This enhance the productivity and
efficiency of respective firm and provide a way to achieve a significant position across the globe.
CONCLUSION
From the above information, it can be summarised that leadership and management is
crucial for every organisation in order for achievement of goals within short span of time.
Various classical theories such as Taylor’s principle of management, behavioural theory and
many more is conducted and also various leadership styles is analysed that determine to achieve
desired level of output. Various internal and external factors as well as hard skills and soft skills
are determined which ensure greater productivity in a workplace. The business environment in
10

which company carry out its operations is regarded as dynamic so the manager adapts changes
with the help of Lewin model that ensure greater efficiency.
11

REFERENCES
Books and Journals
Bharadwaj, K. and Schefold, B. eds., 2017. Essays on Piero Sraffa: Critical perspectives on the
revival of classical theory. Routledge.
Bush, T., Bell, L. and Middlewood, D. eds., 2019. Principles of Educational Leadership &
Management. SAGE Publications Limited.
Carter, D.F., and et.al., 2016. Co-curricular connections: The role of undergraduate research
experiences in promoting engineering students’ communication, teamwork, and
leadership skills. Research in Higher Education. 57(3). pp.363-393.
Choi, S.B., Kim, K. and Kang, S.W., 2017. Effects of transformational and shared leadership
styles on employees' perception of team effectiveness. Social Behavior and Personality:
an international journal. 45(3). pp.377-386.
Da’as, R.A., 2017. School principals’ leadership skills: measurement equivalence across
cultures. Compare: A Journal of Comparative and International Education. 47(2).
pp.207-222.
Doppelt, B., 2017. Leading change toward sustainability: A change-management guide for
business, government and civil society. Routledge.
Geschwill, R. and Nieswandt, M., 2020. Cracks in the World View of Classical Management.
In Lateral Management (pp. 39-61). Springer, Cham.
Hayes, J., 2018. The theory and practice of change management. Palgrave.
Jing-han, D.O.N.G., 2017. The Inspiration of Classical Management Theory to the Management
of Small and Medium-Sized Enterprises in China. Management & Technology of SME,
(4), p.12.
Khrennikov, A., 2016. Probability and randomness: quantum versus classical.
Popescu, G.H. and Predescu, V., 2016. The role of leadership in public health. American Journal
of Medical Research. 3(1). p.273.
Shelygov, A.V., Sharonin, P.N. and Todorova, T.N., 2019. The principles of change
management in a modern company. Экономика и предпринимательство. (6). pp.573-
578.
Urick, A., 2016. Examining US principal perception of multiple leadership styles used to
practice shared instructional leadership. Journal of Educational Administration.
Waring, S.P., 2016. Taylorism transformed: Scientific management theory since 1945. UNC
Press Books.
12