Leadership and Management for Service Industries

Leadership and Management for Service Industries
Changes affect management and leadership styles
Introduction
Talent and change management is the integral part of an organization where it helps in regular performance of work
as per the industry standards and market conditions. It is the duty of each and every management of an organization
that focus over acquisition of effective talented candidates that are able to work in flexible environment along with
adopting changes whenever the need arises. Technology is playing the main role in continuous amount of changes
within business environment along with its all associated aspects. This creates the need for adopting new style of
leadership which will be competent to cope with same along with management of talent and change. In overall
manner, point of talent and change management has direct relation with aspect of leadership. Change in leadership
can be ascertained in the same direction as the point of talent and change management works within an organization.
There is huge impact of talent and operational requirement changes on management and leadership styles that were
used regarding administration of talent across different age profiles. This can be understood from the below
presented examples;
Change in operational technology leads the change in leadership style where leaders and managers have to
introduce the new technology and focus over using of guiding policy along with training to improve competency.
Change in skill leads the change in leadership style where leader have to focus over motivation for sustainment of
employee at same place. This help to improve existing skills along with retention of talented people.
Compare the and contrast the service sector change management systems
The service sector has huge amount of operations under which diversified nature of organizations work to satisfy the
need of consumers. The continuous number of changes is facing by this industry due to the presence of many external
factors. The main under this is technology that brings numerous amounts of changes in all different aspects that were
commonly used for performing business functions. There are many other external factors due to which service sector
faces change includes social determinant, environment concern, political and legal changes. All the organizations
under this sector needed to continuously made changes in their workings according to same for maintaining
sustainability. The aspect that helps the organizations in this regard is change management systems. There are many
kind of change management systems prevail in the service sector and used by organizations in according to their need
and requirement. These will be further compared and contrasted below on the basis of standard change management
model of Lewin.
Lewin change management model: This includes the three approaches to manage a change within an organization
i.e. unfreeze, change and freeze. Unfreeze is the stage where information gathered about the change along with factor
that might be cause for same. The importance of this step that help in knowing about the current situation of market
along with where they stand on terms of business operational capability. The second stage is about the change in
accordance to ascertained information. This includes involvement of operating staff where they confront first time
with the new aspect. This is the most important step that not only includes identification of way to implement but also
focusing over motivation of staff to accept the same. Last stage is about freeze where they continually use the new
way for performing work and completing tasks.
Basis of
comparison
Grosvenor hotel London Cuba Holidays
Change
management
System
Change management system gives a
systematic approach for Grosvenor hotel
London to control the life cycle of entire
changes, facilitating beneficial variations to
Change management system in Cuba Holidays will
also helps in managing change within its production
process. For this company, Kotter's Change
Management Model is most effective and important
Change management and leadership skills
There is huge role of the aspects of change management and leadership skills in talent management. This can be
understood from the below examples;
 Implementation of change provides the base for employees regarding personality development along
with professional career. This simultaneously aid in long term retention.
 Good leaders always motivate and provide time along with guidance to learn new things irrespective of
criticizing. This help to build high moral along with trust towards an organizational management.
Change
management
System
be made with minimum disruption
within service industry. For this, Lewin
change management model is
considered best change model which
will help hotel in maintaining of as
well as accomplishment of competitive
advantages within given time duration.
for them to accomplish long term objectives and
manage their business operations in systematic
manner.
Leadership Grosvenor hotel London have been
used participative leadership in which
they only have power to make decision
and influence their employees to
follow that decision. It will impact on
hotel while implementing leadership
style in service industry.
Cuba Holidays have been followed Autocratic
leeldership style in which is they are responsible
in telling to their workers regarding what and how
to do it, without acquiring their advice. This type
of leadership style impacts on business while
implementing leadership as well as accomplishing
success within given time duration.