Leadership and Management for Service Industries

This document discusses the importance of leadership and management in the service industry, including their impact on operational activities, change management, and profitability. It explores the use of the Lewin change management model and references relevant studies on service-dominant logic and globalisation in the hotel industry.

Leadership and Management for Service Industries
Management within service industry plays an important role
in directing or controlling people or resources in a group as
per the values or principles that have been established.
Leadership meaning is service industry is the setting of
vision or new direction for a group that they follow, i.e.
leader within the spearhead for that new direction.
In service industry there are various operational activities
which help business organization in satisfying customers by
providing them better quality services to its customers.
Frequent change in market and customers taste a big change
for the company that negatively affect the overall
performance of the company at market place. Along with this,
technologies within the company is also changed as per time
that also affect the overall functional activities. In addition of
this, change management system is also play a significant role
in service industry that help business in meeting all the needs
and wants of the market and customers as well. For managing
change W14 Kensington hotel implement Lewin change
model to that help in reducing the negative impact of changes
within the company.
Lewin change management model: It is an effective technique
that can be beneficial in managing the changes within the
company as it includes three approaches such as Unfreeze,
change and freeze. In context to this, under the unfreeze stage
company focus on gathering information towards the current
situation of market and organizational capacity as well. Along
with this, company implement the information on the basis of
change to evaluate the same which includes staff members
wherein they motivate their staff members to accept the
change. Apart from this, freeze stage employee uses the
innovative ways that help them in executing as well as
completing the task activities.
INTRODUCTION
MAIN BODY
Changes affect management and leadership
In W14 Kensington hotel, various changes are
occurring that directly affect the operational activities on
management and leadership as well. In this company focus
on managing the talent with the aim of generating larger
profitability level. As, leader of the company also implement
new and innovative technology within the operational
activities that directly contributes in reducing the possibilities
of arising any kind of issues. Furthermore, change in
leadership style is also effective in which leader motivate
their employees to improve their skills and knowledge
towards the specified changes at working area. With the help
of this, leader of company can easily influence and encourage
their employees to take challenges and also accept changes to
attaining all the set goals and objectives in a stipulated time
frame.
CONCLUSION
Management and leadership styles also followed by
organization to do business operations successfully and attain
competitive benefits. Internal and external factors were
influenced on management structure as well as style. Along
with this, different number of soft as well as hard skills has
been used by manager and leader to gain competitive benefits
and retain employees for long time.
REFERENCES
Vargo, S.L. and Lusch, R.F., 2017. Service-dominant logic
2025. International Journal of Research in Marketing, 34(1),
pp.46-67.
Yu, Y., Byun, W. H. and Lee, T .J., 2014. Critical issues of
globalisation in the international hotel industry. Current Issues
in Tourism, 17(2), pp.114-118.
Stevenson, I. and Marintseva, K., 2019. A review of
Corporate Social Responsibility assessment and reporting
techniques in the aviation industry. Transportation Research
Procedia, 43, pp.93-103.