Unit 5 - Leadership and Management for Service Industries

Service sector change management system
INTRODUCTION Leadership In Lewin’s change
management system,
leaders of Ham Yard
Hotel perform different
workings in each stage.
For instance, In unfreeze
stage, leaders prepare
entire organisation and its
talents to accept change
that are necessary. In
Change stage, leaders
help manpower to resolve
uncertainty and focus on
new ways to accomplish
working. At last, refreeze
stage un which leaders
ensures that new changes
are accepted by all and
maximum people work as
per the changed
organisational policies
which retain large talents
in company.
Leadership in ADKAR
change management model is
crucial for helping employees
to adopt change for becoming
successful. In stages of the
model, leaders of Convent
Garden Hotel adopt situational
style that suits the working,
for instance, in awareness
stage, leaders with situational
style generate awareness
among talents for change. In
desire stage, change
practitioner’s influences
people to support change. In
knowledge phase, Leaders
enhance knowledge and
abilities of employees for
perform after change. In
abilities stage, leaders
translate acquired things into
action. At last, in
reinforcement phase, leaders
make various attempts for
sustaining changes among
employees.
In service sector, an organisation implements various changes in accordance to pertaining
trends in industry. In changing world, organisational leadership embraces changes along with
ways of learning, diversity and communication. In this context, the comparisons among two
service industry organisations that are Ham Yard Hotel and Convent Garden Hotel for
implementing change management system for change management model is demonstrated
below:
Differentiation basis Ham Yard Hotel Convent Garden Hotel
Change management system At present, managers of Ham
Yard Hotel are planning to make
certain changes in organisational
policies in order to manage
talents of different age and
profile. In this context, Lewin
model of change is applied for
the entity. it includes three stages
such as Unfreeze, change and
refreeze.
Administrators of Convent Garden Hotel
are going through tough situation of
employee resistance for new things. In
this, managers have taken initiative to
implement AKDAR’s change
management model for assisting
employees to analyse the requirement
and success of changes.