Unit 5 - Leadership and Management for Service Industries

Every business organisation undertakes analysis of
its competitors and rivals in the industry with an
objective of determination of threats and
opportunities that can affect internal operations of
the company. In the context, the management of
Rocco Forte Hotels London compares and contrast
the change management system and leadership
style of the company with Premier Inn Hotels
which is one of its biggest competitor in the
hospitality industry.
Management of Premier Inn Hotels follows a
transformational style of leadership to inspire and
encourage employees to innovate and develop their
skills. It also helps to foster creativity and effectively
implement change in the organisation
.
Change Management Systems:
The management of Rocco Forte Hotel London
implements Kurt Lewin’s change management
model for managing any change within the
company in response to external as well as internal
environment factors. The stages described in the
model helps the management to mitigate both
uncertainty as well as resistance to change at every
level of organisation.
Premier Inn Hotels adopts McKinsey 7s change
management model which describes seven important
elements that needs to be coordinated and
management effectively for implementation of any
change in the organisation.
Leadership Styles:
For implementation of any change in the
organisation, the management of Rocco Forte Hotel
London adopts democratic style of leadership where
employee suggestions are invited and motivation of
the workforce is increased for reducing any
resistance to change.
Comparison of Change management systems and Leadership
styles in service sector companies
INTRODUCTION
CONCLUSION
It can be concluded that every organisation follows a
change management system and a style of leadership
according to needs and requirements of the business
situation.
REFERENCES
Kaminski, J., 2011. Theory applied to informatics-
Lewin’s change theory. Canadian Journal of
Nursing Informatics. 6(1).
Channon, D.F. and Caldart, A.A., 2015. McKinsey 7S
model. Wiley encyclopedia of management,
pp.1-1.