UNIT: 5 Leadership and Management for Service Industries : Assignment

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UNIT: 5 Leadership and Management forService Industries
Table of ContentsIntroduction................................................................................................................................2LO1 Review classical management theories and leadership styles...........................................2P1 Assess different classical management theories and apply these in a service industrycontext....................................................................................................................................2P2 Explain the role of the leader and different leadership styles in a service sector industrycontext....................................................................................................................................3P3 Review the management and leadership styles in a specific service sector organisation.4M1 Analyse management and leadership styles in a specific service sector organisation inrelation to organisational structure and culture......................................................................5D1 Evaluate a specific organisation’s current management and leadership styles makinglinks to theorists and providing evidence of organisational practice.....................................5LO2 Explore the factors that influence different management styles and structures in aservice industry context..............................................................................................................6P4 Investigate the internal and external factors that influence management styles andstructures in a selected service industry organisation............................................................6Internal Factor....................................................................................................................6External Factors.................................................................................................................6M2 Analyse the internal and external factors that influence management styles andstructures in a selected service industry organisation identifying strengths and weaknesses;and..........................................................................................................................................71
D2 Critically analyse how specific management styles have been influenced and changedby internal and external factors in a selected service industry organisation..........................7LO3 Assess current and future management and leadership skills for the service sector.........8P5 Asses current management and leadership ‘hard’ and ‘soft’ skills providing evidencefrom specific service sector examples....................................................................................8P6 Discuss future management and leadership skills required by the service sector and howthese can be achieved; and.....................................................................................................9M3 Evaluate current and future management and leadership skills that are crucial for theservice sector..........................................................................................................................9D3 Critically evaluate how, in response to change, management and leadership skills in theservice sector have developed..............................................................................................10LO4 Demonstrate management and leadership skills in a service industry context................11P7 Compare and contrast different service industry organisations change managementsystems and leadership in implementing change.................................................................11M4 Analyse how change management affects management and leadership skills and styles..............................................................................................................................................11Conclusion................................................................................................................................12References................................................................................................................................132
IntroductionThis report is aimed at reviewing the styles of leadership and theories of classicalmanagement and at exploring the factors which tend to possess an influence on the variousstyles of management as well as structure within the industry of service. In addition to this,this report will involve an assessment of the future and current management and skills ofleadership for the sector of service. Finally, it will involve a demonstration of themanagement as well as skills of leadership in the industry of service.LO1 Review classical management theories and leadership stylesP1 Assess different classical management theories and apply these in a serviceindustry contextThe theories of classical management are grounded on the belief that the employees onlyhave economic and physical needs. Such theories tend to ignore the job satisfaction or socialneeds rather they advocate the specialisation of the labour, centralised decision-making &leadership and profit maximisation. Theories of classical management outline the idealorganisation of the service industry as the one which involves three concepts, namely: ahierarchical structure, incentives and specialisation.Hierarchical Structure:under the theory of classical management, the division oforganisations is based on 3 distinct layers of the management wherein, the owners areat the top, the managers are at the middle layer and the supervisors are at the lowerlayer.Incentives:the theory of classical management believes that the employees of theservice industry are motivated by the financial rewards and it tends to propose thatwhen the employees will be provided with incentives, their productivity will beincreased.3
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