Impact of Quality Standards on Healthcare Services

This article discusses the impact of quality standards on healthcare services, including the role of regulatory bodies in ensuring equal treatment and patient satisfaction. It also explores the importance of evaluation and monitoring in maintaining quality care. Additionally, it examines how attitudes and work practices can affect service provision in the health sector.

Part 1:
1.
Quality standard Information covered in
standards
Affect on role
Dignity and
respect
This involves by dealing with
people in an appropriate
manner a consistent support
will be furnished to NHS for
delivering their liabilities.
Here, privacy will be given to
individual as per their
requirements and they are
treated with dignity as well as
respect.
This leads to have affirmative impact
on the role that is being carried out as
this will imply that being a health
professional all the responsibilities for
providing services to people are
carried out in an affirmative manner.
So that each individual who receives
treatment feel dignified and satisfied
with their services.
Equal opportunity
for each patient
It comprises of rendering
effective care at genuine
prices and even at lower
costs as well as minimisation
of waste that can be
maintained.
This creates a significant impact on
the ways in which healthcare services
are furnished by individuals by taking
into account needs of those who
cannot afford services. In addition to
this, all the liabilities must be carried
out in an appropriate way.
2a.
There are various regulatory bodies within the healthcare practices so that each individual
can be treated affirmatively by ensuring adequate services are given to them. The two
bodies are Medicines and Healthcare Products Regulatory Agency and Department of
Health. The MHRA is liable for regulation of medicines and equipments that are utilised
within healthcare for investigating harmful incident. Basically, they look after any kind of
blood products, healthcare providers and other significant firms for improvising safety and
quality of blood across United Kingdom. The DHSC is accountable for government policies
related with health as well as adult social care across England and few entities from Scottish
government. They have formulated certain guidelines along with policies for improvisation of
quality care through which anticipations of patients can be addressed in an effective way.
These both regulatory are liable for delivering enhanced services to individuals by look after
their requirements and providing equal treatment to them.
2b.
Department of health is accountable for improvising healthcare services by making relevant
efforts within assisting people to lead their life appropriately so that they can lead a normal
life. They are also liable to make sure that all the patients are provided with significant
treatments along with enhanced support within safe and secured environment. On the other
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hand, Medicine and Healthcare Products Regulatory Agency is responsible to furnish
significant control for usage of medicines along with medical strategies by opting for science
and research for detecting where these can be found and accordingly making
improvisations. These both regulatory are different but aims at providing people with
improvised healthcare so that they can be treated in healthy manner without any errors or
any kind of services that might not be apt for them.
3.
Policies Who gets Maintaining quality
standards
Support to
employees
In this case employer as well as
patients will be impacted as when
employees will not receive relevant
support then they will not be able to
deliver their responsibilities as per
desired standards. This will further
lead to create a significant
pessimistic impact on their
responsibilities as they might not
be able to do this as per the
requirements of their profile.
It is important that quality
standards are ensured and for
this it is important that there
are creating policies as well as
procedures for dealing with
such kind of situations. In
addition to this, it has to be
made sure that these policies
are abided by all the
employees along with
employers.
Confidentiality or
safeguarding
When such kind of situations takes
place then it is mostly the
management of organisation who
gets impacted as when employees
will not work as per the desired
standards then there will be
significant influence on their
offerings. It has to be ensured that
all the regulations are ensured so
that confidentiality or any details of
their patients are not given to
anybody.
They needs to ensure that
effectual quality standards are
maintained by considering that
all the procedures are adopted
and followed in precise
manner. This will enable
employees to deliver their
responsibilities in adequate
manner by adhering to certain
procedures that have been
developed via regulating
authorities. For this effective
measures must be taken.
Person-centred care Organisation on the whole will be
impacted by this. For an instance if
employee gives wrong treatment
like medicines the it will can have
adverse impact on the health of
person. This will impact
organisation on the whole.
Furthermore, the information must
be communicated appropriately
and same message must be
delivered to all depending upon
confidentiality and role that has to
The quality standards can be
ensured by monitoring that all
the procedures and policies
that have been formulated by
the management of firm are
abided by each employee so
that they can deliver significant
and relevant services to the
patients.
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be played by the latter.
Transparency is not needed by
formal messages has to be sent.
This will enable patient to have
precise care b emphasising on their
respective requirements.
4.
Quality standards
not addressed
Impact on quality of
service
Probable implications
The quality
standards that have
not been addressed
includes that service
users are at certain
harm where they
can suffer certain
problems in case if
desired standards of
service quality are
not addressed then
this might lead to
create severe impact
on the health of
individuals. In
addition to this,
within the scenario
such kind of
programmes has not
been addressed in
an effective way.
This might lead to creation of
worse situation because of
the lack of quality services.
For an example if person is
allergic to some sort of
medicine like any calcium
and the same is given to
them then this might lead to
creation of adverse impact
on the health of the person.
This implies that quality of
services have been
impacted as all the history of
patient is not considered
while delivering them
treatment. Thus, it becomes
that programmes must be
formulated and
communicated to each
employee that will lead them
to improvise their services
and also patients will be
satisfied through this.
The probable implications associated
with service users or employees is
that it is important that a relevant
training is furnished to employees so
that they can deliver their best to treat
each individual on the basis of
problems they have as well as
considering all the probable aspects
that might lead to creation of
pessimistic influence on their health.
The most essential aspect is that
management must develop certain
training programmes for enhancing
capabilities if their employees and
when one session is done, the other
must be planned so that all the
minute details related with different
situations can be analysed and
accordingly solution can be
formulated for dealing with them. This
will even lead to healthy
communication among employees
and further make it easy to furnish
their liabilities within the working
premises.
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Part 2:
1.
People
The aspect or factor that can lead to affect service provisioning in the health sector is
that if employees that are being hired by organisation or health institute is not well trained,
experienced and qualified then it will not be possible for the latter to deliver their services as
per desired standards. This might even lead to dissatisfaction of the individuals with
reference to services that are being delivered to them.
Equipment
This involves the factors which can create an impact on the service provisioning of
the organisation is equipment. This involves that the devices might be out dated and might
provide faulty assumptions. Like each machine have a certain time frame or they have to
maintain in an appropriate manner so that precise information can be attained. But if this is
not done any tests are conducted and suppose in case wrong results are attained then there
will be worse impact on individuals who are given treatment according to the outcome. There
is a possibility that latter might lose their life due to mistake of equipments that are used by
the firm. Furthermore, there can be a delay within the services and high probability that
employees might not be able to deliver their responsibilities within given duration of time
frame.
Work practices
The entities that will be impacted via service provision in case of health sector are
that human resources within the organisation might be restructured. There are certain
factors that involves poor shift within planning that may imply that employees are over
whelmed or the hygienic standards might have been raised.
Environment
The factor that will lead to significant affect on the services of health institutes is that
when security of users comes then it is important that there is a sense of safety as well as
comfort zone is developed through which they can easily share the problems that are faced
via them. Apart from this, if unhygienic and inappropriate environment is present then it
creates a pessimistic impact on individuals and thee is high probability that they might feel
secured.
2.
The significance of evaluation as well as monitoring services provisioning within the health
sector have to be accessed in a significant way. This will lead to have an insight into areas
that need to be improved so that agnostic impact on the users can be prevented. By
evaluation the areas can be identified and accordingly modifications can be carried out for
addressing factors which lacks behind in context of formulated guidelines. It becomes
important for health professionals that precise standards are there so that they know how to
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deal with different situations. An instance can be taken like if an employee is carrying out risk
assessment within the healthcare settings then there is high risk that if person will not deliver
their liabilities in an appropriate manner or in case if they are not able to identify potential risk
then this will create a huge impact on the organisation on the whole. It is important that
monitoring activities are carried out in an adequate manner so that each individual can
deliver their accountabilities as per the standards that have been set.
3a.
Evaluation task 1
This is the initial evaluation task that has been conducted within the health sector for
reviewing what has been done by the individuals is right or wrong in context of ethical
practices. In case if it is identified that any task that is being carried out by latter is not
appropriate or is wrong then it must be corrected as soon as possible before it leads to
creation of negative impact on anyone.
Evaluation task 2
The second assessment task that have to be carried out within the healthcare
organisation is measurement of performance of individuals to see whether requirements
along with criteria associated with practices are developed or not. In addition to this,
emphasis will be made on identification of whether any kind of improvisations is required
within activities that are delivered by them or not.
Evaluation task 3
The next aspect that has to be assessed is identification of areas in which
improvisation are required and there are only minute problems that are present but impact
that is created by this is high. Organisation needs to identify these aspects and accordingly
make changes.
3b.
Assessment tasks Queries to be
considered
To whom questions will be
raised?
The survey must be conducted
and the results have to be given
to manager. This can be done
in two ways that is employee’s
survey and user survey.
Perspectives of both the entities
can be attained.
The other evaluation task that
has to be carried out is
questionnaire that must be filled
The certain questions that
have to be addressed are:
How the services can be
improvised?
What will be the influence
of these services on the
users?
Do employees have
I will be directing questions
to each service user as well
as employees as they both
are assets for the
organization. The reason for
considering both the entities
is that each service that is
offered will have both
affirmatives and pessimistic
impact thus their opinion is
important.
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up by all the employees as well
as service users.
In addition to this, the other
assessment task is clinical audit
in which different ways has to
be identified for improvisation of
practices and services in the
healthcare firm through which
better services can be
furnished.
training and experience to
render services?
Is working environment
secured?
Is there any kind of
danger present within the
premises for employees
and users.
Furthermore, management
will also be asked same
questions so that
improvisations can be made
accordingly.
Case study 2
Evaluation tasks Questions Whom to ask?
The hygiene check sheet must
be completed.
The procedures and policies
must be followed in the settings
so that appropriate standards
can be followed while delivering
responsibilities.
It is important that training that
is being given is followed when
job is started for evaluating
oneself as well as identifying
that job is carried out
appropriately or not.
The initial question is
assessing yourself.
What you think you do
within your job role?
Does organisation
provides any kind of
training to employees with
reference to hygiene
levels?
How training can be
improvised?
The questions will be raised
to assistant teachers as this
the crucial part within the
training.
The questions will also be
asked to manager of
organisation to identify the
further rationale for delivering
the training.
4.
Attitude Impact on role
The behaviour and attitude within the
working settings must be affirmative and this
will render quality services and create
enhanced standards.
You could expect the standards which have
high levels of service.
Positive behaviour
Communicating with patients
This creates influence on job roles as
legislations, procedures and policies have
critical role in healthcare settings as well as
quality standards.
This aspect will have affirmative influence on
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Negative behaviour
Rude and aggressive behaviour of service
providers (like nurses)
the patients as they can easily share their
problems and have a friendly environment
that will lead them to cure easily.
The pessimistic environment will be created
and patient will not share their problems with
service providers as they are not having
precise response from them.
5.
Scenario Maintain standards
A co-worker is unsure about how
to carry out a specific work task.
The standards must be developed by asking
management with details associated with what can be
done if they are sure that any wrong practices are
carried out by them even after rues as well as
regulations are followed by them.
Some hospital departments have
much longer waiting times than
other departments.
Some hospitals have long waiting time, it is important
that timing is maintained for each health practitioners.
Furthermore, as per the requirements more employees
can be hired so that waiting time can be reduced.
Along with this, the doctors must be present at
alternative time span so that people do not have to
face any problems.
There has recently been a security
incident where a service user
managed to gain access to a store
room.
The security incident might have occurred as service
users were not able to have access so the cameras
must be placed to acknowledge what is going on and
who have entered the store room. They have to be
investigated in appropriate manner so that in future
any kind of incidents does not take place.
A department has recently had a
number of complaints about the
helpfulness and professionalism of
staff.
It is important that standards must be maintained by
taking into account that training is rendered to
employees so that they know how to treat others.
Along with this appropriate legislations must be
communicated so that they know what all they have to
abide to while delivering their services within the
working premises.
6a.
It is important that individual can take assistance within the healthcare setting where each
person must acknowledge distinct kind of situations that might occur. There are distinct
conditions that might inspire employees in the setting and this will be reflected within their
capabilities as well as identify whether they are doing good nor not. An instance can be
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taken that within the healthcare settings you have to be reported within the issue like other
member of employees are rude and this must be reported so that healthy working
environment can be created.
6b.
It is crucial that help is attained in case of different situations as well as issues must be
reported so that significant alterations can be made within healthcare settings. In case if one
team member is facing some difficulties to deal with certain changes then it becomes duty of
other colleagues to help them so they can accomplish their task as per desired standards.
This will enable them within managing responsibilities in an appropriate manner.
7.
Individuals must raise concerns related with distinct kind of ways in which complaints are
made. In this case different concerns must be considered by making use of distinct ways.
Individual must raise questions like what is the concern, who are involved within this, what
will be impact on the individuals, and many more. By having answers to these questions that
details must be provided to respective authority so that they can take appropriate measures
for dealing with the situation in a appropriate manner. Here, priority has to be decided like
the concern that will create high impact must be handled first and then others so that impact
can be minimised. Furthermore, records must be maintained so that in future they can be
reviewed if same situation occurs again.
8a.
The purpose of a complaints policy within the bounds of a health care organisation is to
make sure that every individual in the entity gets a sense of safety while raising their
concerns. All of the concerns will be handled in a professional way. The complaints policy
illustrates the fact that it is beneficial in many ways such that it resolved the complaints as
well as the concerns of the individuals. If the complaints policy in a health care organisation
is effectively followed, then it stipulates an impeccable standard to be followed by the entity.
8b.
Key point
1. The complaint letter was handed over formally to the receptionist. It was in a
written form and from the receptionist; it got passed to the head of the surgery.
2. The patient was then provided with a letter sent by the General Practitioner
making sure that the complaint was obtained and effectively being looked upon.
3. A committee was established to view the situation and analyse the reason behind
the prolonged waiting times along with the ways to counter this.
4. Then they emerged with the evaluation of 3 days data. It was decided that the
surgery will be opened for one extra hour to make sure that more people can be fit
in and provided with the care services.
Part 3:
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1.
How might this situation
affect the quality of service?
What might the effects on
patients or users be?
Who should you have told
about the incident and how?
The situation in the first case
context can place impact on
the overall quality of service
mainly because my friend is
not effectively and efficiently
carrying out their roles and
responsibilities. This makes it
all the more important for me
to take this situation into
account and thereby report
the same to my manager as
my friend may be in some
trouble and thus may require
guidance or any sort of help.
The direct impact of the lack
of focus on job of my friend
will be on the service users
that are connected with him.
This would imply that the
patients would not be getting
access to quality services
and thus they may derive
dissatisfaction from the care
services received.
I should have told about the
situation to my manager by
reporting the same to him.
This would have ensured that
the manager looks in depth
into the matter and finds out
the reason behind the lack of
focus of my friend on the job.
2.
It is important to report the issues concerned with the resources mainly because they place
an extensive impact upon the health care organisation as well as the services provided by it
to the service users in the long run. In addition to this, it is also essential that the health care
professionals have access to relevant as well as reliable information of the resources which
are put to use in the health care organisation for imparting care services to the users. The
manager should have necessary information related to the resources inclusive of the
quantum of resources being used, the quantum of the resources left, the storage of the
resources, checks on the resources, and how are these resources being used. All of such
information should be provided to the manager in order to make sure that the manager has
access to adequate records of the resources being put to use within the confines of the
health care organisation. For an instance, it can be considered that if any of the resources
run out within the bounds of the health care entity, then the lives of the patients would be
posed to risk. This makes it all the more important for the resources to be in good condition
at all the times as the condition of the resources is directly associated with the quality of the
services being provided to the users.
3.
The effective as well as efficient use of the resources result into the impartment of quality
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services to the care users. If the careful management of the resources takes place, then
the resources will always be in the good condition. This will also imply a reduction in the
overall cost for the health care organisation as the procurement process will not have to
be carried out again and again. The reduction in cost will automatically lead to the
enhancement of the services being provided to the care users. For an instance: It can be
considered that any of the resources being broken will imply that the health care workers
can get exposed to damage or hurt in case they use such resource while working in the
confines of the health care organisation. The damage or hurt caused to the workers would
further lead to an increment in the overall cost for the organisation. Thus, it is important
that the resources being used by the health care professionals in the organisational
premises are effectively used, thereby placing an affirmative impact over the provision of
the care services to the users.
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References
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