Strategies for Developing an Inclusive and Diverse Workforce - Tesco Case Study

This report focuses on determining strategies and initiatives that can help organizations develop an inclusive and diverse workforce. The case study is based on Tesco plc. The report covers the concept of an inclusive workforce, strategies for building an inclusive and diverse workforce, and the advantages of having such a workforce. It also includes a project management plan, Gantt chart, and work breakdown structure. The report concludes with a small-scale research on inclusive workforce and interpretation of findings.

Managing a Successful
Business Project
TOPIC..............................................................................................................................................3
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
P1 Aims and objectives...............................................................................................................4
P2 Project management plan.......................................................................................................6
P3 Gantt chart and WBS..............................................................................................................7
TASK 2............................................................................................................................................9
P4 Small scale research...............................................................................................................9
P5 Interpretation of findings......................................................................................................12
P6 Recommendations................................................................................................................20
TASK 3..........................................................................................................................................21
P7 Reflection.............................................................................................................................21
CONCLUSION..............................................................................................................................21
REFRENCES.................................................................................................................................22

TOPIC
“Is to determine those strategies and initiatives that can be helpful for an
organization to develop a inclusive and diverse workforce”. Case study taken is on Tesco
plc
INTRODUCTION
Competition in market is being increasing day by day which is also leading towards
expansion of business. This is very important for an employee of an organization to have skills
and should consist of talent. It is going to lead towards coordination and effective result can be
attained from it. Also goals and objectives can be achieved in faster and better manner. There has
been a rising trend in creating of diverse workforce in organizations as they employees are
having various skills, talents, background and experiences which play an very important role in
uplifting of competitive edge within a market. This is very important to work under environment
which is having diverse workforce that is going to help organization in accomplishing of its
goals and objectives. Tesco is an British multinational supermarket that has been formed in1919
and its headquarter is situated in England. In these organization 45000 employees in its 6800
shops which is located all over the world. Things to be covered in this report are based on
inclusive workforce and diverse workforce. Further in the report strategies that are going to be
helpful in forming of working environment that has to be discussed. Research is to be done upon
small scale with the help of tools.

TASK 1
P1 Aims and objectives
An inclusive workforce is that kind of workforce which contains diverse employees in an
organization. They are also valued in an organization by including their view and opinion at the
time of taking decision inn order to make them realise there value in an organization. This helps
in increasing of commitments towards a organization. Also more effective method of achieving
goal is adopted by them which makes an task to be complied easily. It also helps in solving of
dispute in an organization by creating harmony among the workers and give rise to positive
working environment within an organization (Artto, Ahola. and Vartiainen, 2016).
Aim: “ To determine those strategies and initiatives that is going to help an organization in
developing of an inclusive and diverse workforce”. A case study on Tesco plc.
Objectives:
 Gather information about inclusive workforce
 To determine Strategies and initiatives which can be used by Tesco in creating of
inclusive and diverse workforce.
 For identifying of advantage of workforce for company.
Research Questions:
 What is meant by and inclusive workforce?
 What strategies and initiatives should be used by an organization for creating of diverse
workforce?
 What are the advantages of having such a workforce?
Literature Review
Inclusive workforce in a company
As per this an inclusive workforce in an organization means that people are belonging o different
backgrounds, cast, religion, age and talent is working together in an organization. It is very
important for an organization to consist an inclusive environment at work and this is going to be
helpful for an organization in making equality as the prior element in a society. It is helpful in
making value for an company. This in engaging an employee in a company and also to motivate
an employee to increase its capacity to work in a company and also motivates them to become
creative. Innovation has helped in making an inclusive environment more effective and has also
helped in increasing of employee’s turnover which is going to make him more involved in

companies work. Work performance enhancement has to be there which is helpful in achieving
of goals in an organization in effective manner (Bjorvatn. and Wald, 2018).
Strategies for building an inclusive and diverse workforce
Various type of things are there under which an organization is required to be helped within
forming of an workforce that is inclusive in nature and helps in leading towards benefit over
goals achievement in efficient manner. Training and development of program is going to be very
helpful in making employees understand its work and completing them in effective manner with
togetherness. This is going to increase tolerance among worker for each other. Engaging of
employees is very important and is going to lead towards participative form of leadership. So, an
employee is able to include and decision making that is going to be helpful in increasing value of
thoughts and ideas. This is going to give confidence and commitment for an organization.
Performance appraisal is going to lead towards performance judging of employee which is going
to lead towards enhancing of performance in an inclusive working environment (Carvalho. and
Rabechini Jr, 2017).
Advantages of having inclusive and diverse workforce
At the time of economic globalization companies has to try best for putting effort over
creating of diverse form of workforce in order that people are having variety of skills and talent
are required to hire within an organization. This is to be helpful in providing increase of
productivity and enhancing of employees performance because they can work over there
working. This is going to bring out stronger brand image of an organization into market due
large customer based and forming of talented workforce within an organization.
P2 Project management plan
This means that formal and proper documentation has to be approved as this is going to be
helpful in execution, monitor and controlling of task. This is going to be helpful in determining
of goals which is helpful in solving problem which are related to project and its achievement.
Also this is going to determine essential component of a project for attaining of desired result:
 Cost: It is considered to be one of the most important elements of a project which helps in
understanding the total cost that is able to use for carrying out of activities in an
organization and also for its smooth competition. This has helped in making sure that
budget is formed as per the advice given under this. The cost of an activity is over

determining of funds that has to be required by an organization. In order to complete the
project research is required to be done and total fund of £68000 and activities within
project that has to be efficiently completed fir achieving of goal.
 Time: This has to be determined over a time period that is going to be required in order
to perform research to complete a project. This is very important which is for
determination of an accurate time that is required in order to not delay for conducting of
research and also funds is also going to be use wisely. To complete a project
approximately time should not be more than 3 weeks (Engelbrecht, Johnston. and Hooper
2017).
 Scope: It is related over documenting and specific goals have to be achieved, feature and
functions, deadlines etc. This is required to be performed over completing of a project
within limited period of time. Research is required over determining scope into project
and action is needed to be taken over project.
 Quality: This is an very important thing in an research that is to be there through
complication within a project. Data collection has an effective role in defining of quality
of an product is important for the researcher to collect data from a reliable resource and
authentic sources which is going to help in maintaining of high quality of projects which
helps in increasing effectiveness of results that has to be achieved.
 Communication: This is in relation over using of the devices which is going to be helpful
over establishment of an efficient communication within its team members. So, that
coordination can be achieved in working. In other words this means that coordination can

be maintained easily through various types of modes. Communication is an very efficient
tool that has to be achieved in efficient manner. This research is going to be required
upon certain devices that is internet, computers, mobile phone and other devices.
 Risk: This is also related to the research in a manner that it is going to help in identify of
the results that can occur during the operations performed at the time of doing project and
also quality can be effected which is going to lead towards banning of project. It helps in
taking those decisions and forming of those strategies which can result into better results.
 Resources: These resources are required in order to carry out a project because it has to
be utilized during project. Office, printers, mobile phones, team members etc there are
resources which can be used through research in order to complete project within time
and under stipulated budget. (Eriksson. and et. al. 2016).
P3 Gantt chart and WBS
Gantt chart: As per the chart various time that is required over completing of day to day
activity is to be performed over achieving of objective within time period specified for it. This si
going to make effort that is required to be implied through an individual in terms of ginning of
objective and project achievement. It has to be used by an researcher in order to show
effectiveness to an project over its requirement in accomplishing of task.

Work Breakdown structure: Under this structure it is defined that at particular point of
time it has been assigned that into sub tasks or smaller tasks. This removes the complexity from a
complicated project. This is an easy and reliable method that is able to manage and advance
activity for sufficient manner. Also task in this has been divided into different slots that can be
performed within time period given for it.
TASK 2
P4 Small scale research
Research is that kind of process which has help in finding and analysing of those aspects
which is necessary in order to accomplish a particular task and it is done over a new topic. Under
this different type of data has to be collected as per sources and reliable data available upon it.
There are two types of resources that is primary and secondary resources. In these resources both
type of data is going to be collected which might be both qualitative and quantitative. This
provides an most important information about various project that is going to help in doing
research (Eriksson. and et. al., 2016).

Quantitative method: This is a very important method, in which data is being collected
through table’s statistics and other formats also. This output is required to be carried as per
various norms and comes to a conclusion that has to be carried with the output from it. Data has
been generated upon gathering and collecting data over analysing of various kinds of statistical
form of data and is helpful in doing calculation. Accuracy and certification of data is to be done
and information also has to be collected. This is represented in graphical form also (Huikkola,
Kohtamäki. and Rabetino, 2016).
Qualitative method: As per this research data which has to be collected in quality and a
varied statement has to be measured in research form. This has to be conducted from open ended
question and feedback is required to be taken. Information is to be collected through observation,
facilitating of ideas, facts or figures.
 Primary source: Under this kind of source data is required to be collected from various
thing like survey, questionnaire, collection of feedback is also required with other kind of
sources.
 Secondary sources: In this research of data is being collected through an data that is
already presented in the form of newspaper, journals, articles, magazines and other. Data
has been relevant in research and adequate direction is required to use it. (Keeys. and
Huemann, 2017).
Sampling: As per the process an particular number of people has to be selected and only
research is required to be conducted upon them. In this number of respondents are 40 only.
Questionnaire
Quantitative questions
Q1) Do you know what is inclusive workforce?
a) Yes
b) No
Q2) Do you think that an included and dissimilar workers are important for company?
a) Yes
b) No
Q3) Does there exist equality and diversity in Teso plc?
a) Yes

b) No
Q4) How can varied workers be created in company?
a) Indiscriminate recruitment
b) Having variety of work
Q5) What is an included employees?
a) Engaged employees
b) Include in decision making
c) Valued indiscriminately
Q6) Why is diversity important in company?
a) Increased innovations
b) Reputation of company
c) Competitive edge
Q7) How can involved personnel help employees?
a) Improved performance
b) Increased job satisfaction
Q8) What are the benefits of inclusive workforce for company?
a) Increased productivity
b) Increased employee retention
c) Better brand image
Qualitative questions
Q9) What are the strategies that can help in building an included and dissimilar staff?
 Training and development
 Participative leadership
Q10) How can the strategies be implemented in company?
a) Change in leadership style
b) Performance appraisals
c) Equal opportunities to all
Q11) Recommendation
P5 Interpretation of findings

Q1) Do you know what is inclusive workforce? Frequency
Yes 20
No 20
Category 1 Category 2
0
5
10
15
20
25
Series 1
Series 1
From the above graph this is said that there are 40 employees in a company and 20 has
idea about the meaning of inclusive working of an environment within an organization and 20
has no idea over it. This means that half of the workers are not aware about including of
satisfaction has to be gained.
Q2) Do you think that included and dissimilar
workers are important for company?
Frequency
Yes 30
No 10

Category 1 Category 2
0
5
10
15
20
25
30
35
40
45
Series 3
Series 2
Series 1
From this graph this can be make out that out of 40 respondents 30 thinks that workers
Decision making is beneficial for a company. The other 10 respondents do not agree with this
(Loufrani-Fedida. and Saglietto, 2016).
Q3) Does there exist equality and diversity in
Teso plc?
Frequency
Yes 20
No 20

Category 1 Category 2
0
5
10
15
20
25
30
35
40
45
Column1
Series 2
Series 1
From this graph it can be said that half respondents say that equality and diversity exist in
Tesco while the other half do not agree on the same. So, it becomes important that an company
needs for implementing of such policies which is going to help in creating environment for work
that should be diverse. So that support and opportunity is gained by all employes
Q4) How can varied workers be created in
company?
Frequency
Indiscriminate recruitment 20
Having variety of work 20

Category 1 Category 2
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Series 3
Series 2
Series 1
From the above graph it can be seen that 40 respondents, 20 has said that discrimination
policies is going to help an company in achieving of its goals and objectives. Rest 20 says that is
can be done by having variety of worker in a company as there is going to be variety of skills.
Q5) What is meant by included employees? Frequency
Engaged employees 15
Include in decision making 10
Valued indiscriminately 15

Category 1 Category 2 Category 3
0
5
10
15
20
25
30
35
40
45
Series 3
Series 2
Series 1
From this graph it can be said that out of 40 respondents, 15 say that inclusive workers
are the engaged employees of company, 10 say that they take part in decision making and the
rest15 say that the employees are valued indiscriminately (Marnewick, 2016).
Q6) Why is diversity important in company? Frequency
Increased innovations 20
Reputation of company 10
Competitive edge 10

Category 1 Category 2 Category 3
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
The above graph says that from the 30 respondents 20 say that diversity help in
increasing innovation, other 10 say that it help in building reputation of company while the rest
10 say that it help the company in gaining a competitive edge in market
Q7) How can involved personnel help employees? Frequency
Improved performance 30
Increased job satisfaction 10

Category 1 Category 2
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
From this graph it can be said that from the 40 respondents 30 say that involvement of
employees in taking decisions can help in improving the performance of workers while the other
10 say that it help in increasing job satisfaction of workers
Q8) What are the benefits of inclusive workforce
for company?
Frequency
Increased productivity 15
Increased employee retention 15
Better brand image 10

Category 1 Category 2 Category 3
0
5
10
15
20
25
30
35
40
45
From the above graph it can marked that 40 employees are there and 15 is of the opinion
that inclusive workforce for an organization is going to be helpful in increasing of productivity.
15 other is of the opinion that it is helpful in making employees enhance their performance. Rest
10 says that it is going to help in making brand image popular of an organization in market.
Q9) What are the strategies that can
help in building an included and
dissimilar staff?
Explanation
Training and development This program has been helpful in building the required
skills and talents among its workers which is going to
help in maintaining of coordination and their work.
This has to be done for increasing coordination among
its workers. In other words it is said working is being
formed at a workplace by variation and forming
diverse workforce because it cam lead towards
efficiency of working together with coordination.
Participative leadership Also this style of leadership is being helpful in giving
encouragement over participation of workers. In too
decision making that is going to create and open and

free working.
Q10) How can the strategies be
implemented in company?
Explanation
Change in leadership style Participative leadership should be included in leaders
in order to involve all the employees and make them
feel valuable towards an organization (Danwitz, 2018).
Performance appraisals This is related to increase of value through
performance enhancement without considering any
kind of difference between employees.
Equal opportunities to all This is going to lead towards motivating workers and
give them equal opportunities to enhance there
performance..
P6 Recommendations
Thus in this form of analysis it has to be said that benefit is going to be there for an organization
likef Tesco. It is going to be from such kind of strategies and is going to apply them. This can be
helpful in building a working environment under which person belonging to different religion,
caste, age, sex etc. can work together and increases company profits. Some of the
recommendation is as follows:
It has an very essential role to play in giving equal and fair chance that has been given to
all the employees working in an organization this has been proven to be increase efficiency of
employees and making them achieve development. This has also increased satisfaction at job
through equality between them.
 Effective communication has to be established in an way that employees is able to
communicate efficiency and understand information for gaining of better results during a
task.
 This has been increasing engaging of employees through workers and decision making
and their ideas over opinion is required to be valued in improvising of performance.

TASK 3
P7 Reflection
This research has been done by me over the topic and it has helped me in marking out an
strategies that is important for me and also in the initiative which has been taken by Tesco that
has been proven to be effective in achieving of goals and objectives. I have concluded from
research done by survey questionnaire has been prove to be most appropriate for me. I have
asked certain question from employee working in Tesco and have helped me in attaining of
better results that has to be drawn from reliable sources. In the research lot of problems has been
faced by me. Research has been helpful in gaining of future projects of research that has helped
me in finance and has also made me take admission in the desired college in order to do my
higher studies (Brocke, Petry. and Gonser, 2016).
CONCLUSION
From the above report it has to be marked out that it is very important for an organization
to have diverse workforce and they are required to be involved in decision making process of an
organization. It has to be helped in improvising of performance which is going to be very useful
in making improvement which is going to help in gaining of competitive advantage in a market.
This is also helpful for an organization in forming of brand image which is going to increase
profit by making talent of employees to be presented. Various strategies has to be adopted by an
organization over achieving of diverse and inclusive workforce.

REFRENCES
Books and journals
Artto, K., Ahola, T. and Vartiainen, V., 2016. From the front end of projects to the back end of
operations: Managing projects for value creation throughout the system lifecycle.
International Journal of Project Management. 34(2). pp.258-270.
Bjorvatn, T. and Wald, A., 2018. Project complexity and team-level absorptive capacity as
drivers of project management performance. International Journal of Project
Management. 36(6). pp.876-888.
Carvalho, M. M. and Rabechini Jr, R., 2017. Can project sustainability management impact
project success? An empirical study applying a contingent approach. International
Journal of Project Management. 35(6). pp.1120-1132.
Engelbrecht, J., Johnston, K. A. and Hooper, V., 2017. The influence of business managers' IT
competence on IT project success. International Journal of Project Management. 35(6).
pp.994-1005.
Eriksson, P.E. and et. al. 2016. Managing interorganizational innovation projects: Mitigating the
negative effects of equivocality through knowledge search strategies. Long Range
Planning. 49(6). pp.691-705.
Eriksson, P. E. and et. al., 2016. Managing interorganizational innovation projects: Mitigating
the negative effects of equivocality through knowledge search strategies. Long Range
Planning. 49(6). pp.691-705.
Huikkola, T., Kohtamäki, M. and Rabetino, R., 2016. Resource Realignment in Servitization: A
study of successful service providers explores how manufacturers modify their resource
bases in transitioning to service-oriented offerings. Research-Technology Management.
59(4). pp.30-39.
Keeys, L. A. and Huemann, M., 2017. Project benefits co-creation: Shaping sustainable
development benefits. International Journal of Project Management. 35(6). pp.1196-
1212.
Loufrani-Fedida, S. and Saglietto, L., 2016. Mechanisms for managing competencies in project-
based organizations: An integrative multilevel analysis. Long Range Planning. 49(1).
pp.72-89.
Marnewick, C., 2016. Benefits of information system projects: The tale of two countries.
International Journal of Project Management. 34(4). pp.748-760.
vom Brocke, J., Petry, M. and Gonser, T., 2016. Business process management. In A Handbook
of Business Transformation Management Methodology (pp. 137-172). Routledge.
von Danwitz, S., 2018. Managing inter-firm projects: A systematic review and directions for
future research. International Journal of Project Management. 36(3). pp.525-541.
Won, J. and Lee, G., 2016. How to tell if a BIM project is successful: A goal-driven approach.
Automation in Construction. 69. pp.34-43.

Yap, J.B.H., Abdul-Rahman, H. and Chen, W., 2017. Collaborative model: Managing design
changes with reusable project experiences through project learning and effective
communication. International Journal of Project Management. 35(7). pp.1253-1271.
Zwikael, O., Chih, Y. Y. and Meredith, J. R., 2018. Project benefit management: Setting
effective target benefits. International Journal of Project Management. 36(4). pp.650-
658.