Managing Food & Beverage Operations

Unit 6: Managing
Food & Beverage
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Explore different types of businesses within the food and beverage industry, profiling a
chosen business within each area of the industry...................................................................3
P2 Explain different rating system used in nationally and internationally by F&B industry.7
P3 Discuss current and future trends affecting Food and beverage businesses.....................8
TASK 2............................................................................................................................................9
Covered in PPT.......................................................................................................................9
TASK 3............................................................................................................................................9
P6 Compare and contrast different operational and marketing technology for a range of
different types of F&B businesses..........................................................................................9
TASK 4..........................................................................................................................................10
P7 Investigate the factors that influence the consumer's decision on which food and beverage
outlets they chose.................................................................................................................10
P8 Analyse strategies used in a range of food and beverage outlets to attract and build a loyal
consumer base......................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Hospitality sector has a broad field in the service industry which includes hotels, tourism
and restaurants. It offers wide range of services which includes accommodation, food and
beverage, recreational activities and many other. Food and beverage operations are has been
considered as the most important part of the hospitality industry which involves multiple
activities which includes engaging staff in purchasing raw materials, keeping inventory,
preparing food stuff and beverages, maintaining the service quality and many more. This
industry earns maximum from the food and beverage sector where people tend to show their
purchasing power by investing in food the most (Salim and et. al., 2018). The management of
food and beverages has been considered as the most important task for the companies in order to
their maintain quality standards. The company chosen for completing this report is JD Food
group, a London based organisation dealing in distribution of food and drinks with large variety
of products. This report shall cover the different types of business in F&B industry, rating
system and future and current trends affecting business. Further the management skills with
legal requirements and regulatory standards to be complied with for maintenance and cleaning
equipment together with a comparison which involves ways in which different operations of
F&B use technology. Lastly the file shall cover the factors which influence the consumer's
decisions to choose outlet together with strategies used in outlets to attract and build customer
loyalty.
TASK 1
P1 Explore different types of businesses within the food and beverage industry, profiling a
chosen business within each area of the industry.
The food and beverage industry involves different business which help the organisations
to earn profits and generate high revenues. These businesses have have their advantages and
disadvantages which are discussed below-
Sector Description Advantages Disadvantages Example
Fast food or quick
services
This type of
business involves
limited menu with
 This
business
attracts
 The food
offered
under this
McDonalds

Sector Description Advantages Disadvantages Example
service
availability of
takeaway service
though seating is
provided.
large
customers
from
across the
globe as it
targets
younger
generation
s as their
customer.
 The food
offered is
cheap and
is
prepared
in
transparen
t manner.
business
involves
unhealthy
ingredient
s which
has high
calories
and fact.
 It offers
low
quality
food
(PRYCE,
2020).
Casual Dining This business
provides wide
variety of choices
to the customers.
The ambience of
the restaurant is
attractive enough
to appeal to the
customers to avail
its services.
 The
physical
evidence
of this
business is
appealing
with high
standard
quality of
infrastruct
ure.
 It involves
high cost
in
establishin
g the
business.
 It involves
little
modificati
on in the
recipes.
Nando's