Managing Accommodation Services

This report explores the different types of accommodation services and the importance of management in the hospitality industry. It discusses the roles of the front office and housekeeping departments, the importance of forecasting linen stock, and the relationship between housekeeping and other departments. It also highlights the importance of scheduling maintenance and maintaining security. The report emphasizes the importance of communication between housekeeping and other facilities departments.

MANAGING
ACCOMMODATION
SERVICES

Table of Contents
INTRODUCTION...........................................................................................................................3
PART A...........................................................................................................................................3
Accommodation meaning in the hospitality industry..................................................................3
PART B...........................................................................................................................................3
Functions of front office..............................................................................................................3
Roles of Housekeeping Department............................................................................................4
Importance of forecasting linen stock..........................................................................................5
Importance and relationship between housekeeping and other departments...............................5
Importance of scheduling maintenance.......................................................................................6
Importance of security.................................................................................................................7
Role of maintenance....................................................................................................................8
Importance of communication between housekeeping and other facilities department..............8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................1

INTRODUCTION
This report of management accommodation service will shows the different type of
accommodation service which shows that why management is important in accommodation
services further this report will shows the various role of front office department, this report of
management accommodation service also shows contribution of housekeeping department with
other departments. The hotel Marriott is the luxurious hotel all over world. Lastly this report
shows the roles of other department and security department in accommodation service.
PART A
Accommodation meaning in the hospitality industry
Covered in PPT
PART B
Functions of front office
In any hotel Front Desk is very important department because they are the only one who
have direct contact with the guest initially. There are many main functions of Front office but
major are Reservation, Check-in and check-out, cashiering, inquire and the guest services. If any
guest has any problem, or they have any questions regarding their hotel room they can directly
contact to front office.
The major key role of Front Office department
Guest service: Guest service is the most important thing for any hotel because their consumer
reviews and feedbacks are the most preferable things which is seen by their any future customers
(Bakker (2018). The front office of hotel Marriott serves their guest with their best and that's
why the reviews and feedback of their customers attract their future customers.
Finance and Foreign exchange: This section of hotel comes under accounting department;
Hotel Marriott provides the foreign exchange services to their customers. Most of the customers
seek out the hotel Marriott because of their service of Foreign exchange.
Reservation: This department of hotel comes under very important section because this
department have to register the room for their guest from various sources. The hotel Marriott is
leading in this factor because they provide the best technical resources to their hotel and that's
why their team never make any mistake in registering or reserving any room for their guest.
Update room’s status: This section of hotel is to take care of the status of their rooms, and they
also have responsibility to give the proper status of the rooms such as if the customers has

checked out (Waterfield and Whelan, 2017). The hotel Marriott has a separate team for this
section because they take care of their guest with their fullest. They always check status of their
guest and rooms such as, if guest want that no one should disturb them, they hang a board of
DND (Do Not Disturb) outside their room and tell all the other staff to not to disturb them.
Front office is the main factor in archiving the goals of any hotel because they are the one
who have direct contact with their customers. customers having any issues related to their hotel
or with their room they can directly contact the front office department (Casais(2020).Their
behaviour with the problem of their guest depends on the reviews and feedback of any hotel and
that's why front office is also known as the nerve centre of the hotel. It is to recommend that
Front office should always give a feedback form to their customers at the time of checkout for
their future customer's also for hotel, that what changes hotel should make for better experience
for their customers.
The various functions of front office department for hostel is to maintain the guest
database relating to the students coming to stay within the hostel. In addition to this another role
of front office department is to handle the accounts of all the rest of the student living in the
hostel. In addition to this also involves the function of coordinating the guest services in order to
maintain smooth functioning of the hostel.
In addition to this for the bed and breakfast as well the front office department plays a
crucial function. The major function in bed and breakfast is maintaining the data relating to the
guest coming to the area and having and enjoying their stay. This also involves providing of
facilities of effective guest services.
Roles of Housekeeping Department
Housekeeping pays an important role in the hotel because they are the one who make
“home away from home” for their guest and customers. This department take a responsibility in
keeping the hotel room clean and comfortable for their customers. Their main responsibility is to
make a clean and attractive surrounding with more comfortable welcoming for their customers.
In hospitality cleanness is the most important factor for any hotel, the main roles of
Housekeeping Department are
 To check the quality of cleanliness of their rooms, Marriott always take a general round
in all the areas of their floors.

 Uniformity is the most important factor in this department to reduce the confusions and
conflict with different departments (Rogerson and Rogerson,2019)
 Department of Housekeeping in Marriott always have courteous behaviour to their
customers.
 Housekeeping department of Marriott always serve laundering facilities to their
customers and also for their staff members.
 The Marriott hotel is very luxurious and they have a good reputation globally so they
always maintain the standard of decorations of their floras and the other areas of their
hotel.
 Marriott ensure a general upkeep on the lost and found items of their customers, which
build a trust among their customers.
Importance of forecasting linen stock
The linen stock means that how much amount is needed to ensure easy operations in
hotel. Linen is most used in the hospitality industry which means how much linen is required
every time for guest in their hotel rooms. Manager has to find out how much linen is required, so
that guest didn't feel any shortage of linen. Linen stock is very important for any hotel because to
maintain the hygiene and decor of the hotel and hotel room (Gonzalez 2021) .A minimum stock
of linen is required to meet the daily wants of hotel as to check the smooth circulation. Manager
should always keep a check on stock forecasting to ensure the availability of linens which serve
the guest when they visit their hotel.
Importance and relationship between housekeeping and other departments
Any department in the hotel can't work individually, every department is depended on the
other department, and they have to cooperate with each other to ensure the smooth running.
Coordination of housekeeping with front office
The front office department should first pass the list of guest before their arrival, because
to clean the rooms housekeeping need time and without cleaning the room front office can’t give
their hotel rooms to their customers. Every night front office department have to pass this list of
arrival and departure time of their guest to housekeeping department, this report is also known as
night report. The front office of Marriott gives the advance report of their guest which helps
Housekeeping workers to clean the rooms and bathrooms before the arrival of their guest, and
then they submit the rooms key in the front office which ensures the smooth going of operations.

Coordination of housekeeping with store
The housekeeping department of the Marriott hotel generally have store in which they
keep linens independently. Coordination of housekeeping with store is very important as to fulfil
the daily required item which is required to housekeeping department by the store(Kuzmin and
et.al 2018) . for example if housekeeping department needs room freshener they can directly
coordinate with store department and can have it.
Coordination of housekeeping with laundry
Housekeeping department of hotel Marriott generally have laundry department
individually. The main responsibility of the laundry department is to clean and wash the dirty
cloth and linens of the guest and give fresh linens to housekeeping department so that they can
give linens to guest. Laundry department should supply fresh linens on time to the housekeeping
department to ensure smooth running of operations.
Coordination of housekeeping with maintenance department
The maintenance department of mediator is responsible for managing and maintaining
any technical fault to within the hotel. HD maintenance department is very essential for the
success of the hotel. On the other side the housekeeping department is dependent on the
maintenance department in order to keep everything in order. There are many areas where in the
housekeeping employees me find some deficiencies within the hotel like there may be fault in
any electric plug or any leaking pipe or any other issue within the air conditioning system. All
these are being monitored by the housekeeping department as they are responsible for the daily
cleaning of the room. Hence then this information is being communicated to the maintenance
department and the maintenance department work in the direction of solving all these issues.
Hence there is high relationship between both the housekeeping and maintenance department.
Importance of scheduling maintenance
To not disturb the guest hotel manager, schedule the repair work and maintenance of their
hotel at that time when there is not a tourist season and less guest are in staying the hotel. Guest
come to hotel for to relax and if there is disturbance in the hotel they will feel uncomfortable and
disturbed. Importance of maintenance, maintenance helps to prevent electrical issues like
lighting of bulb and fuse, which can cause harm to their guest which reflects bad impression
towards their guest. Similarly, there are many issues like floor issues, furniture of the hotel which

may harm their guest, and if their guest does negative review about the hotel than this will not
attract other future customers, and they will not seek into their hotel.
In addition to having a regular preventive maintenance plan is very essential for the
successful working of the myriad. The reason in the languages factors that if the hotel is having a
preventive maintenance plan then this will keep the guest satisfied. The reason underlying this
practice that in case if there is any disturbance then with the help of the preventive maintenance
plan it will be highlighted and will be solved at the earliest which will keep the consumer
satisfied.
Importance of security
For any hotel, security is the very important factor. Customers seek into that hotel in
which there is good security, which take care of them and as well as of their belongings during
they are in the hotel. At the same time security is also important for their hotel assets and for
their staffs. Security is important for both guest and staff and also for the hotel assets. Hotel
Marriott is the famous hotel in all over in the world, customers seek into their hotel because of
their security reasons also and they provide the best comfort and luxury with the best security.
The security has many areas to check on:
1 Guest: Marriott first priority is their guest, security department always check upon their guest
that if guest have problem they should resolve it. By protecting guest means, from any hotel staff
or protecting from any crime like murder or any outsider.
2 Guest luggage: The Marriott is very luxurious hotel so most of their guest who seek into their
hotel mostly have big enterprises. This type of guest always carry important files in their bags, so
it becomes very crucial for security to protect their luggage.
3 Staff: staff too needs security, sometime some guest may have rude attitude towards the staff,
which can cause harm to their staff, so there is responsibility of hotel manager to give security to
their staffs. ( Witwatersrand 2017).
4 Hotel Equipment: Marriott hotel is very fancy hotel with very costly decor, there are some
customers who generally have a tendency of destroying hotel assets. So for keeping their assets
safe hotel security always keep a check on them.
Role of maintenance
Maintenance plays an important role in the ensuring the guest satisfaction. Hotels should
always maintain their hotel and their rooms to ensure full safety of their guests. If customers face

any major problem in the hotel it will reflect a bad impression of a hotel. Maintenance can
prevent lighting. There are many issues which can harm their guest such as furniture’s or floors
etc. if manager do maintenance work on time they can ensure safety of their customers (Kuzmin
2018). If any problem occurs such as fuse in their room or it may start sparkling it can cause
harm to their guest so to ensure the safety manager should schedule the maintenance work on
time.
Along with this and other major role played by the maintenance department is to manage
the water and sewage facilities. This is very essential for married to ensure that there is proper
water supply within the rooms and other areas. The reason underlying this factors that ft water
will not be available then this may dissatisfy the consumer of guest and they will not come to the
place again. Along with this and other major role of maintenance department is to ensure space
management. The reason underlying this fact is that in case the space is not managed properly
and there is some empty space within the lobby or any other area then this will not be liked by
the consumers.
Importance of communication between housekeeping and other facilities department
Communication of Housekeeping department with laundry department There should
always be a good communication between housekeeping and laundry department. Department of
laundry of hotel Marriott takes an responsibility of laundering, they wash dirty clothes and the
linens of their guests and by responsibly they submit their clothes back to the housekeeping.
Communication of housekeeping with store department is very crucial for the hotel to ensure
the proper supply of the item required by the housekeeping (Sandhu 2018). Housekeeping
department of hotel Marriott have a store independently, so staff of hotel Marriott ask for items
they need with their good communication. By proper Communication of hotel Marriott they
ensure a proper supply of items required by the housekeeping department.
CONCLUSION
In this report of managing accommodation services firstly there is shown a role of
housekeeping department which explain their role to make a clean and attractive surrounding.
Further this report conclude importance of linen stock which mean how much amount of stock is
needed to ensure easy operations in hotels. This report also shows importance of coordination
between housekeeping department with other department which ensure smooth operations.
furthermore there is explanation why there is importance of security which explain security is

important for both guests and staffs. Lastly this file conclude with role of maintenance and
importance of communication of housekeeping department with the other department.

REFERENCES
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