Managing Accommodation Services

This report discusses the role of housekeeping in managing accommodation services and highlights the importance of communication and security within the hotel. It provides reviews of key roles in the housekeeping department and explores the interrelationship between housekeeping and other key departments. The report emphasizes the significance of forecasting linen stock and other guest supplies, scheduling maintenance or repair work to reduce disruption to guests, and the critical evaluation of benefits of communication between housekeeping and other departments.

Managing Accommodation
Services
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Table of Contents
INTRODUCTION...........................................................................................................................3
PART – A........................................................................................................................................3
Covered in PPT............................................................................................................................3
PART – B........................................................................................................................................3
Reviews of key roles found within the housekeeping department..............................................3
Importance of forecasting linen stock and other guest supplies..................................................3
Interrelationship between housekeeping and other key departments..........................................4
Evaluation of the relationship between housekeeping and key departments..............................4
Importance of communication between housekeeping and facilities departments......................5
Scheduling maintenance or repair work to reduce disruption to guests......................................5
Importance of security.................................................................................................................5
Role maintenance plays within the accommodation services......................................................6
Critical evaluation of benefits of communication between housekeeping and other..................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7
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INTRODUCTION
The hospitality sector is getting more popularity because of their valuable services
provided to lot of local as well as national guest. It will assist in generating huge of income and
offer lot of new career growth opportunity to people (Barlow, Roehrich and Wright, 2013). This
part of this report is intended to provide specific information regarding the role of housekeeping
with the other key departments. Further analysis highlights the role of communication and
security within the hotel.
PART – A
Covered in PPT
PART – B
Reviews of key roles found within the housekeeping department
Housekeeping department is one of the key divisions in a hotel which is liable for
cleanliness, maintenance, hygienic upkeep of rooms and other important areas. The Hilton hotel
tends to give maximum focus on the creating a pleasant environment at their entire hotel. The
housekeeping department is continuously working day and night to clean guest rooms, bathroom
with a high standards measure (Common, Flynn and Mellon, 2016). It will assist them to learned
and manage time more effectively as well as they get fair wages from their guest after getting
satisfied from their hard work. However, they are loyal and attentive to listen clear instructions
that are asked by the management.
Importance of forecasting linen stock and other guest supplies
Forecasting linen stock is a simple method that provides specific information regarding
the products such as bed sheets, pillowcases, bath towels and hand towels etc. It play an
important role in fulfilling all the basic needs that are required during the guest stay. However, it
will further assist hotel management to anticipate upcoming business growth and deal with
uncertainty during the time of contingency (Berger and et.al., 2012). Some other guest supplies
include bed, chairs, wardrobe, locker facilities, dressing table, wastebaskets, clock, space for
cloths, iron and basic toiletries. These supplies are essential for the guest, thus the hotel need to
check the availability on the regular basis so that its supply cannot get affected.
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Interrelationship between housekeeping and other key departments
There are various departments that work day and night for providing valuable services to
their guest. They all are equally important for the Hilton hotel because entire performance and
success is depend upon them.
 Housekeeping co-ordinate with maintenance department: The primary role of
housekeeping departments is to work jointly to maintain the hotel or keeping the furniture
in good working order for the safety of their guest.
 Coordination with front office: It has been seen that rooms are primary concern to the
front office as well as housekeeping. Thus, it is key to have regular exchange of
information on room status. The front office used to provide lists of expected arrivals and
departures for the day in advance to the housekeeping team (Dei Mensah and Mensah,
2013).
 Security department: The coordination is basically related with the prevention of fire
and theft. There are plenty of securities issues on the floor that is specifically crucial and
housekeeper cooperate by resolving these issues.
 Food and beverage: The relationship between housekeeping with this department is
related to the restaurant and banquet hall. The role of linen room supervisor under the
guidance of housekeeper need to have sufficient stocks of hygiene food quality that can
meet the demand of a guest.
Evaluation of the relationship between housekeeping and key departments
It has been examined that without housekeeping department support no other department
can perform their work effectively. Therefore, it is important for the departments to continuously
exchange the information on room status, food quality, cleanness, behaviour of the staffs and
other valuable accommodation services (Odunlade, 2012). However, all joint relationships with
their other department in Hilton hotel are important to maintain proper balance in the working
environment. It will further assist them to attain overall growth and success by following
effective decisions with proper coordination between each department. Ultimately, it is all about
their guest satisfaction that is crucial for them so they need to work together to fulfil their
respective needs.
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Importance of communication between housekeeping and facilities departments
Communication skills are primary aspects within any hospitality industry as it can
increase a guest experience by listening them properly. It would lead to a guest loyalty, enhance
business as well as increase hotel reputation. Work balance is a key component in
communication and collaboration between housekeeping and facilities department. In the recent
times, plenty of hotels tend to use digital sources like, telephone and emails to communicate their
problems or positive responses that they gain from their housekeeping departments (Tussyadiah,
2015). At the time guest check-out, the front office used to notify housekeeping about checking
the condition of rooms on top priority. Thus, they need to maintain strong relationship so that
chances of mistakes can be avoided. Further, they are responsible to look out continuously
regarding the demands that are order by their guest and fulfil with joint efforts.
Scheduling maintenance or repair work to reduce disruption to guests
The objective of maintenance is to increase the value of assets those are useful for
lifetime and reduce cost to the company. In case, it is performed too quickly, it will create loss to
the services that would results in unplanned slow-down. The amount of unexpected downtime
and repair could be up to 6 times then the estimated. It has been seen that schedule maintenance
is play valuable role in hotel. It ensure that all facilities as well as equipments are working in
correct manner and operating smoothly so as to reduce the chances of risk. Thus, it is essential to
inspect and repair different energy system such as cooling and heating system, lighting and
kitchen materials on regular basis. Further, it is important to repair floor, roofs & doors and
installs latest products so that guest could maximum satisfaction from the hotel (Silys, 2017).
Importance of security
It happens to be the first and foremost important role of the hotel staffs to provide proper
security to their guest. It will assist in protecting staffs, guests and other physical resources such
as appliances, personal material of hotel property and gardens. Generally, in the present era most
of the hotels like Hilton are using high security cameras for the surveillance of their staff’s
behaviour as well as guest regular activity. It will help them to take necessary action against the
person who found doing any unethical work. However, the primary focus is to reduce the crime,
natural disasters and from any human errors. The hotel safety covers different aspects such as
guest room lock, public areas security as well as other equipments that are found in the hotel
premises (Cascio, 2015).
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Role maintenance plays within the accommodation services
The role of hotel maintenance departments is to make sure that all the services as well as
materials are working in good condition so as to overcome the impact of interruption to operate
the hotels. During their scheduled work with the accommodation services employee may
determine some deficiencies in the hotel services such as electric plugs, leaking pipes and
improper functioning of air-condition. However, these issues should immediately report to the
maintained department over telephone (Tosun, Dedeoğlu and Fyall, 2015). Therefore, it is
important to have proper coordination between the other support team to resolve these types of
problems before the guest would check-in.
Critical evaluation of benefits of communication between housekeeping and other
It has been examining that, by using effective communication skills hotel can maintain
healthy connection between their guests. The housekeeping department need to work effectively
with the maintenance, front office, food & beverage and security departments to resolve the
issues that can faced by the tourist during their visit to the hotel (Holmes and Smith, 2012). It
will affect the performance as well as the reputation of the hotel. The major advantage of
excellent communication will lead to increase the profitability and customer trust for the longer
period with the hotel. This will make them realize to visit against enjoy their valuable stays with
this hotel. The chances of mistakes can also be minimised if all departments would work with
proper coordination.
CONCLUSION
From the above project report, it has been concluded that the hospitality industry is
gaining maximum popularity because of their facilities provided to the guest. However, it has
been seen that role of each departments is equally important in terms of increasing the goodwill
of the hotels. Therefore, it is necessary to take decision regarding customer safety, quality of
services and other valuable facilities that can assist to the gain gust attention for the long-term
sustainability.
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REFERENCES
Books and Journals:
Barlow, J., Roehrich, J. and Wright, S., 2013. Europe sees mixed results from public-private
partnerships for building and managing health care facilities and services. Health
Affairs. 32(1). pp.146-154.
Berger, T.R., and et.al., 2012. Managing and monitoring emergency services sector resources.
U.S. Patent 8,315,237.
Cascio, W.F., 2015. Managing human resources. New York: McGraw-Hill.
Common, R., Flynn, N. and Mellon, E., 2016. Managing public services: Competition and
decentralization. Elsevier.
Dei Mensah, R. and Mensah, I., 2013. Management of tourism and hospitality services. Xlibris
Corporation.
Holmes, K. and Smith, K., 2012. Managing volunteers in tourism. Routledge.
Odunlade, R.O., 2012. Managing employee compensation and benefits for job satisfaction in
libraries and information centres in Nigeria.
Silys, G., 2017. Information System for Accommodation Service Searching and Management.
Tosun, C., Dedeoğlu, B.B. and Fyall, A., 2015. Destination service quality, affective image and
revisit intention: The moderating role of past experience. Journal of Destination
Marketing & Management. 4(4). pp.222-234.
Tussyadiah, I.P., 2015. An exploratory study on drivers and deterrents of collaborative
consumption in travel. In Information and communication technologies in tourism
2015 (pp. 817-830). Springer, Cham.
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