This article discusses the new things learned during a course on unit coordination, the application of this knowledge in working as a Health Unit Coordinator (HUC), areas that could have been expanded upon, valuable takeaways from the course, and future goals in the field of Medical Office Administration.
Unit coordinating skills Name of Student: Name of College: Authors Note: Running head: UNIT COORDINATION
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UNIT COORDINATION What new things did I learn? Over last couple of months I had learnt several new things like I explored my personal skills when I was introduced to lessons of psychiatry. This new learning took me by surprise as I was unaware that I was sensitive. During the course program I got opportunity to explore differentcultureswhichhelpedmedevelopsensitivitytonewculturesandassertive behaviour. Also I developed in-depth knowledge and skills to cope with emergencies and execution of infection control process which related to my previous experiences. In addition I also learnt better communication skills which are essential for excellence in HUC job where understandingofeffectiveverbalandnoon-verbalcommunicationismust(Marsan, Audebrand, Croteau & Magnin 2017).My course also covered introduction to different ethical concerns related to working in a health unit and gave me an overview of mental health dis-orders. Initially while reading about metal disorders I got confused as I was not aware of knowhow on psychiatry. Due to which I felt lack of confidence in understanding techniques. But during the course my lecturers helped me learn and understand every aspect and eventually I was introduced to learning sessions which made me clear about psychiatry and metal health disorders. This new learning was interesting as I was introduced to new subject and learning. Before enrolling into course I thought life as HUC would include preparing patient charts, taking doctors’ orders and transcribe them but after the course my perspective has changed entirely. I have now understood that HUC job is far more than preparing and transcribing notes. Infact it is more of patient management and implementing treatment procedure and protocols which were covered in this course. Will I apply this knowledge to working as a HUC? If so, why? If not, why? Yes I would apply my learning and knowledge of working as HUC in real job as program from course has helped me learn about different health administration roles, departments and equipped me with skills to handle and process medical orders between departments. HUC program even helped me learn various process like admission, transfer, discharge, recording vitals and interpretation of treatment protocols(Mallidou et. Al. 2018).The learning sessions during the course helped has helped me gain wide knowledge so that I could apply them 1
UNIT COORDINATION practically at work as a HUC. Also I will apply my knowledge to practical working as HUC because I have always aspired to become part of health care administration team and to work in demanding as well as rewarding environment. And working as HUC would offer me this opportunity and the course has prepared me with knowledge and skills required to work in medical administration field. The course covered different learning sessions focused on orientationandskilldevelopment,hospitalandunitcommunication,non-clinical pharmacology,unitclerkprocessandobservation,observationalpracticumandunit coordinatorpracticumwhichhadgivenmecompletelearningandunderstandingto strengthen my career as HUC and apply my learning in different scenario for better process and patient management (Nyland, Morland & Burns 2017). As I have this new information to coordinate the hospital unit I am mostly anxious about being “centre of all” as HUC sounds like hub spot job in health care as it will offer me interface to work with multi-disciplinary teams. I am most excited about working as HUC as it is ideal job for me as it will offer me perspective on different healthcare roles and it might become a job that I would continue and never leave.Yes I think I to work as hospital unit and may not prefer to work in nursing home. What could have been expanded upon? What was lacklustre? The learning sessions during the course of HUC could have expanded upon overview of health care today related to identification of different healthcare delivery systems, values of national interconnected EMR systems associated to hospital scenario. Also as HUC is allied healthcareercoursesounderstandingofcurrentchangeinhealthcaresystems,new modification in health unit coordinating sector could have extended a bit more during the course (Naccarella, Osborne & Brooks 2016).Moreover, interpretation of interdisciplinary teamwork and functioning, clinical procedures and hospital functions, interpretation of nursing unit supplies and related management to HUC task performance could have also expanded. Report on emergency management, infection control and special services like identifying emergency response codes, understanding of nursing interventions and treatment orders such as respiratory care,physicalmedicineand rehabilitation,interpretationof intestinal, urinary orders, intravenous therapy, healing, safety and comfort could have expanded. 2
UNIT COORDINATION The most valuable piece of information that I can take after completion of my course is learning about psychopathology of mental disorder. These learning sessions have helped me recognise and interpret psychiatric clinical symptoms and disorder, pervasive development disorder, mood disorder, therapeutic procedures and treatment which have added extra benefit to my knowledge and have strengthened it further for holistic clinical management and practice (Dadich, Jarrett, Robards & Bennett 2015).This knowledge can be applied in my personal life to understand interpersonal response and in professional setting knowledge of phycology and behaviour will help me use my learning in intercultural communication practices and during response and management to patients assertive behaviour. Resources on patient positioning andnursing as well as articles on component of medication orders, controlled substances and medical stock supplies will be helpful for me to refer to my practise. Also books on laboratory order and recording as well as laboratory process, recording of vitals, diagnostic tests will be helpful to be referred during practise. During the course I found understanding workplace behaviour, recognising factors that impact behaviour, ethics consideration, workplace appearance and medial malpractices was lacking to some extent which could have been improved. What did I take away from this experience? From the course program I would take away different integral and valuable experiences which will help me strengthen my career and help me deliver better clinical and health care management services related to transcribing medical order, arranging diagnostic test and studies, scheduling appointment and follow up care, maintaining and procuring supplies and recording patient records (Gotlib et al. 2012).This course has helped me learn from realistic training about different activities of unit clerks both in classroom and clinical setting which has given me wide practical understanding and experience on responsibilities of health unit coordinator. Moreover learning from this course has even expanded my competencies and improvedmyexperiencesrelatedtocommunication,humaninterrelations,physiology, psychology and unit management. As HUC these learning and experiences which I have taken would help me assist patient, maintain administrative support, schedule coordinators and communicate instructions in hospital setting (Chamberlain, Hoben, Squires & Estabrooks 2016). 3
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UNIT COORDINATION What are my future goals? My future goal is to pursue a career in Medical Office Administration that will give me wider exposure in medical, technical management after completion of HUC program that is in large demand in clinics, hospitals and resident care services. Another goal is to become an integral member in medical team and develop a full range career as professional staff. Do I feel differently about my chosen career now than when I started the program? Yes I feel different about my chosen career now than when I started the HUC program as after this practical course my learning and understanding on medical practices, patient management, coordination has improved and developed further than when I started. I learnt a lot about HUC tasks that involved not only scheduling and recording but a wide facet of different administrative responsibilities which will give me more potential exposure in different hospitals, insurance firms, health clinics etc. Also after completion of program I became aware of high demand of HUC in employment which has changed my perspective and I can say the program has yielded better results. References Chamberlain, S. A., Hoben, M., Squires, J. E., & Estabrooks, C. A. (2016). Individual and organizational predictors of health care aide job satisfaction in long term care.BMC Health Services Research,16doi:http://dx.doi.org/10.1186/s12913-016-1815-6 Dadich, A., Jarrett, C., Robards, F., & Bennett, D. (2015). How professional identity shapes youth healthcare.Journal of Health Organization and Management,29(3), 317-342. doi:http://dx.doi.org/10.1108/JHOM-06-2012-0096 GotlibC,L.,Reeves,S.,Dainty,K.,Kenaszchuk,C.,&Zwarenstein,M.(2012). Interprofessional communication with hospitalist and consultant physicians in general internal medicine: A qualitative study.BMC Health Services Research,12, 437. doi:http://dx.doi.org/10.1186/1472-6963-12-437 4
UNIT COORDINATION Mallidou, A. A., Atherton, P., Chan, L., Frisch, N., Glegg, S., & Scarrow, G. (2018). Core knowledgetranslationcompetencies:Ascopingreview.BMCHealthServices Research,18doi:http://dx.doi.org/10.1186/s12913-018-3314-4 Marsan, J., Audebrand, L. K., Croteau, A., & Magnin, G. (2017). Healthcare service innovationbasedoninformationtechnology:Theroleofsocialvalues alignment.Systèmesd'Information Et Management,22(1), 97-127,129. Retrieved from https://search.proquest.com/docview/1910473297?accountid=30552 Naccarella, L., Osborne, R. H, & Brooks, P. M,. (2016). Training a system-literate care coordinationworkforce.AustralianHealthReview,40(2),210-212. doi:http://dx.doi.org/10.1071/AH15014 Nyland, K., Morland, C., & Burns, J. (2017). The interplay of managerial and non-managerial controls, institutional work, and the coordination of laterally dependent hospital activities.Qualitative Research in Accounting and Management,14(4), 467-495. Retrieved fromhttps://search.proquest.com/docview/1969767169?accountid=30552 5