IMD224: Management of Record Center

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UNIVERSITI TEKNOLOGI MARA
FACULTY OF INFORMATION MANAGEMENT
MANAGEMENT OF RECORDS CENTER (IMD224)
TITLE:
GROUP PROJECT
PROPOSAL ON DEPARTMENTAL RECORDS CENTER:
HOSPITAL UNIVERSITI SAINS MALAYSIA (HUSM)
PREPARED FOR:
MADAM NOOR RAHMAWATI BINTI ALIAS
PREPARED BY:
AINA ASYURA BINTI AHMAD YUNUS (2019674468)
NUR ALYA AZRA BINTI ZUMADI (2019410736)
SITI AISYAH BINTI HANAPI (2019254244)
WAN NURMAISARAH BINTI WAN RUZAIMAN (2019427832)
GROUP:
D1IM1104F
SUBMISSION DATE:
1st AUGUST 2021

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ACKNOWLEDGEMENT
First and foremost, we would like to thank God as finally we are able to finish our group
project titled proposal on departmental records center that have been given by our lecturer.
This task had been done with all effort by ourselves. Besides that, we would like to show our
gratitude to Madam Noor Rahmawati binti Alias for giving us a good guidelines for this group
project throughout numerous consultations, without her guide our project cannot be done
properly like this. She also give a good guide with our classmates on how to do the proposal
in purpose to produce a good outcome from research that been studied.
Finally, thanks to our group members that always stick together and also help each other
whenever we at the lowest to finish this proposal. Hope all that the effort will give a lot of
benefits to our group project. Million thanks also we wish to all our classmates because they
also help us while doing our project. They also give our ideas and comments on our project
so that we can improve our project in many ways.
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TABLE OF CONTENT
NO CONTENTS PAGES
1.0 INTRODUCTION 1 – 3
2.0 ESTABLISHING AN ADMINISTRATIVE STRUCTURE 4 - 12
3.0 COLLECTING INFORMATION ABOUT RECORDS
SYSTEMS
13 – 22
4.0 DECIDING ON A PHYSICAL SITE FOR THE RECORDS
CENTER
23 - 26
5.0 CONSTRUCTING OR ADAPTING A BUILDING FOR USE
AS A RECORDS CENTER
27 - 29
6.0 CONDUCTING A PILOT PROJECT TO MANAGE THE
RECORDS OF SELECTED AGENCIES
30 - 31
7.0 ESTABLISHING A FULL RECORDS SERVICE 32 - 33
8.0 CARING FOR RECORDS IN DIFFERENT FORMATS 34 - 37
9.0 DETERMINING A PLAN FOR COSTING SERVICES 38 - 39
10.0 CONCLUSION 40
11.0 REFERENCES 41

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LIST OF FIGURES
Fig. 1 A Logo of USM Hospital 1
Fig. 2 Organizational Structure 2
Fig. 3 Regalia Records Center Entrance 13
Fig. 4 Regalia Records Center Building 13
Fig. 5 the Regalia Records Center Storage Warehouse Are 13
Fig. 6 the Regalia Records Center Storage Warehouse Area 13
Fig. 7 USM Hospital Entrance 14
Fig. 8 Shelving Area, Active Records Library 14
Fig. 9 Folder Cover with different colours 15
Fig. 10 Folder Structure 15
Fig. 11 Research Room, Medical Records Center 15
Fig. 12 Official Journal of Managing Semi Current Records: A case for
records centres for the public service of Namibia
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Fig. 13 HKL Official Website 18
Fig. 14 HKLS’s Terminal Digit Filing System 19
Fig. 15 Sample of our Records Transfer List 20
Fig. 16 Records Disposition Log or Schedule 21
Fig. 17 Location of HUSM Records Center on map 24
Fig. 18 Examples of Transportations that being used in our Records Center 25
Fig. 19 HUSM Medical Records Center 26
Fig. 20 Records Library & Medical Records Department 26
Fig. 21 Floor Plan of our Records Center 27
Fig. 22 LED and Bulb that being used 34
Fig. 23 Security Guard, Staff Identification Card & Locked Security Cabinet 35
Fig. 24 Fire Preventions that being used 36
Fig. 25 Examples of Pest Control that not allowed in Records Center 37
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LIST OF TABLES
Tab. 1 Position and Name in our Records Center 4
Tab. 2 List of Purchasing for Building and Area 29
Tab. 3 List of Purchasing of Equipment and Materials 30
Tab. 4 the Launching Program 33
Tab. 5 List of Budgets and Salaries for the staffs 39
Tab. 6 List of the Budget of Building and Area Rental 39
Tab. 7 List of Purchasing of Equipment and Materials 40
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1.0 INTRODUCTION
1.1 Overview
A records center is a building or part of a building designed or adapted for the low-cost
storage, maintenance and communication of semi-current records pending their ultimate
disposal. There are three types of records center which is National Record Center,
Departmental Record Center and Commercial Record Center. The type of records center that
has been chosen is Departmental Records Center. Departmental Records Center owned by
government department which maintained and managed semi-current records and non-
current records that contained temporary and permanent value. Normally it was located at
headquarters office building or any suitable off-site building.
The Medical Records Department's major responsibility is to manage the medical records
of patients who are receiving treatment at the hospital. In addition, this department is
responsible for evaluating and disseminating statistical data about hospital patients and their
treatment. From a legal perspective, this department is in charge of processing the Medical
Report request.
All patient records for University of Hospital Science Malaysia (HUSM) Medical Center are
kept centrally at the Records Library, Medical Records Department. As a result, we can supply
high density storage for paper records, as well as climate-controlled storage for sensitive non-
paper and essential paper media, implying that crucial formats are required. Furthermore, as
the individual with expertise in how to manage the records with correct and competent
methods, we have decided to create our own departmental records center. Our services will
ideally help a number of people or organisations in Kelantan to manage their records
intelligently, in a variety of formats.
1.2 Logo
Figure 1 A Logo of USM Hospital

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1.3 Vision
Transforming a Medical Records Department for a sustainable tomorrow.
1.4 Missions
Medical Records Department is a pioneering and committed in achieving excellence in
records management where the records will be stored more securely and the information will
be supplied quickly and accurately with the latest technology that available.
1.5 Objectives
The objectives of the Medical Records Department includes:
1.5.1 To provide an accurate, timely efficient, and equitable medical records,
1.5.2 To reach the needed level of customer satisfaction
1.5.3 To retrieve and administrate any records that have been retired from the present records
system, regardless of format.
1.6 Core Business
We intend to build a departmental records center, the core business of the Medical
Records Department is to preserve and manage all patient records. Then there is document
management and information technology. This will assist our company in maintaining a
consistent management of all records and information under our control. We can also ensure
that all steps of receiving and disposing of records are completed appropriately and that the
records are transferred to the archive or destroyed by the required date.

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1.7 Organizational Structure
Figure 2 Organizational Structures
Table 1 Position and Name in our Records Center

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2.0 ESTABLISHING AN ADMINISTRATIVE STRUCTURE
POSITION DESCRIPTIONS
DIRECTOR OF RECORDS
CENTER
AINA ASYURA BINTI AHMAD YUNUS
 MASTER OF SCIENCE IN RECORDS AND
DOCUMENTS MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
SHAH ALAM, SELANGOR. 2015 - 2017
 BACHELOR OF INFORMATION SCIENCE
(HONS) RECORDS MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
SHAH ALAM, SELANGOR. 2012 - 2014
 DIPLOMA IN INFORMATION MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
MACHANG, KELANTAN. 2009 - 2011
 Work as Assistant Manager, Medical Records at
IMU, Kuala Lumpur about 3 years.
 Work as Senior Manager at Michael Page, Kuala
Lumpur for 2 years.
 RM 8,500 monthly
• Establishing new records management systems.
• Developing, maintaining, verifying and evaluating
existing systems.
• Writing reports and publications.
• Dealing with enquiries and requests for
information from both internal and external clients.
ACADEMIC QUALIFICATIONS
WORK EXPERIENCES
SALARY
JOB DESCRIPTIONS

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RECORDS MANAGER
NUR ALYA AZRA BINTI ZUMADI
 MASTER OF SCIENCE IN RESEARCH
UNIVERSITI TEKNOLOGI MARA (UITM)
SHAH ALAM, SELANGOR. 2016 - 2017
 BACHELOR OF INFORMATION SCIENCE
(HONS) RESOURCES CENTER
MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
PUNCAK PERDANA, SELANGOR.
2012 – 2014
 DIPLOMA IN INFORMATION MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
MACHANG, KELANTAN. 2010 - 2012
 Work at Hospital Fatimah, Ipoh as Medical
Records Executive about for 4 years.
 Work as Administration at Global Green Soil
Plantation, Temerloh for 2 years and half.
 RM 7,695 monthly
• Maintaining operational efficiency by controlling
the volume of records created and stored.
• Identifying those records to be preserved for
historical and research purposes.
• Providing efficient access to the right information.
• Meeting legal obligations for the creation and
retention of paper and electronic records.
• Organise, maintain and protect a company’s
information database, in both paper and electronic
forms.

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RECORDS LIASION OFFICER
WANNURMAISARAH BINTI WAN
RUZAIMAN
ACADEMIC QUALIFICATIONS
 BACHELOR OF INFORMATION SCIENCE
(HONS) RECORDS MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
SHAH ALAM, SELANGOR. 2013 – 2015
 DIPLOMA IN INFORMATION
MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
MACHANG, KELANTAN. 2010 - 2012
WORK EXPERIENCE
 Work as Medical Records Assistant at KPMC
Puchong Specialist Center for 3 years and half.
SALARY
 RM 6,845 monthly
JOB DESCRIPTIONS
• Coordinate the transfer of inactive records.
Direct people in your division to use the
Records Transfer Procedure.
• Respond to records disposal notices you
receive from ARO in a timely manner.
• Prevent the accidental, unwarranted, or
unscheduled destruction or removal of records
within your division/department.

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INTERNAL MANAGEMENT
SITI AISYAH BINTI HANAPI
 BACHELOR OF INFORMATION SCIENCE
(HONS) RECORDS MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
MACHANG, KELANTAN. 2014 – 2015
 DIPLOMA IN INFORMATION MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
MACHANG, KELANTAN. 2012 - 2014
 Work as Admin Executive at Samsung SDS
Malaysia Sdn. Bhd. Kuala Lumpur
 Work as Medical Records Officer at Damai
Service Hospital (HQ) Sdn. Bhd. Kuala Lumpur
 RM 6,135 monthly
• Ability to identify operational efficiencies to
contain costs while maintaining work quality and
productivity.
• Handles request for records in an efficient
manner.
• Validate submissions and assist internal
customers to achieve accuracy.
• Safeguard and maintain records impacted by
litigation, partner, and administrative holds.
• Establish and maintain relationship with internal
customers and with local offsite vendor
representative to facilitate records management
processes at off-site storage facility.

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SECURITY AND TRANSPORTATION
MUHAMMAD AMIRUL BIN
MUSTAPHA
 BACHELOR OF INFORMATION SCIENCE
(HONS) RESOURCES CENTER
MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
SHAH ALAM, SELANGOR. 2008 – 2010
 DIPLOMA IN INFORMATION MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
PUNCAK PERDANA, SELANGOR. 2011 - 2013
 Work at Regalia Records Management Sdn. Bhd.
as a courier assistant for 2 years.
 Work at Central i-City Shopping Centre for 1 year
and half as security supervisor.
 RM 5,420 monthly
• Monitoring driver qualification files and the hiring
and selection process.
• Reviewing hours of service records for accuracy.
• Review accident file contents for accuracy and
documents needed.
• Gatekeeper for accident preventable decisions.
• Assure proper accountability is delivered for
preventable accidents.
• Provide a comprehensive and accurate monthly
report containing appropriate metrics.
WORK EXPERIENCES
SALARY
JOB DESCRIPTIONS

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LIAISON WITH RECORDS CENTER
MUHAMMAD ARIF BIN MUHAIMIN
ACADEMIC QUALIFICATIONS
 BACHELOR OF INFORMATION SCIENCE
(HONS) RECORDS MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
SHAH ALAM, SELANGOR. 2015 – 2016
 DIPLOMA IN INFORMATION MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
MACHANG, KELANTAN. 2012 - 2014
WORK EXPERIENCE
 Work as administration assistant at Perunding
ZAB Sdn. Bhd. Petaling Jaya for 3 years.
SALARY
 RM 5,300 monthly
JOB DESCRIPTIONS
• Ensure Records liaisons are assigned at the
components.
• Provide advice and assistance to the OSD
Components on the identification, segregation,
retention, and disposition of personal papers.
• Maintain record on all current suspension
actions to normal disposition instructions,
• such as records hold, freeze, moratorium, or
preservation orders
• Act as the liaison official with WHS or RDD and
other OSD Components on records
management matters.

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LIASION WITH ARCHIVE
NUR QISTINA BINTI ROSLEE
ACADEMIC QUALIFICATIONS
 MASTER OF SCIENCE IN RECORDS AND
DOCUMENTS MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
SHAH ALAM, SELANGOR. 2018 – 2019
 BACHELOR OF INFORMATION SCIENCE
(HONS) REOURCES CENTER
MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
PUNCAK PERDANA, SELANGOR.
2015 – 2017
 DIPLOMA IN INFORMATION MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
SAMARAHAN, SARAWAK. 2012 – 2014
 Intern for 6 months at UP DABLABS Sdn. Bhd.
and work as database administrator for 2
years and half.
 RM 4,210 monthly
• Evaluating, selecting, retrieving and arranging
materials.
• Making the archives accessible to a wide
range of users.
• Storing and preserving perishable documents.
• Supervising staff and budgets.
SALARY
JOB DESCRIPTIONS
WORK EXPERIENCES

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FACILITIES OFFICERS
MOHD HAIQAL BIN ZAMRI
ACADEMIC QUALIFICATIONS
 BACHELOR OF INFORMATION SCIENCE
(HONS) RECORDS MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
SHAH ALAM, SELANGOR. 2017 – 2018
 DIPLOMA IN INFORMATION MANAGEMENT
UNIVERISITI TEKNOLOGI MARA (UITM)
PUNCAK PERDANA, SELANGOR.
2015 – 2016
 Work at Cell Tissue Technology Sdn. Bhd as
Facilities Executive for 2 years.
 RM 4,500 monthly
• Facilitate requests from students, staff and
professors.
• To complete room sets-ups, concert set-ups,
decants and equipment moves as required.
• Provide reception, front door security and
concierge in a public facing role, checking ID
badges and conducting bag searches where
necessary.
• To accept responsibility for specific
administrative and practical duties.
• To have a working knowledge of all security
systems and procedures.
WORK EXPERIENCE
SALARY
JOB DESCRIPTIONS

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RECORDS SECURITY
MUHAMMAD AMINUDDIN BIN
ABDULLAH
ACADEMIC QUALIFICATIONS
 BACHELOR OF INFORMATION SCIENCE
(HONS) RECORDS MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
SHAH ALAM, SELANGOR. 2012 – 2013
 DIPLOMA IN INFORMATION MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UITM)
SEGAMAT, JOHOR. 2009 – 2011
 Work at DHL Global Forwarding Sdn. Bhd, as
security supervisor for 3 years.
 Work as Information Security at Robert
Walters, Cyberjaya, Selangor for 2 years.
 RM2,400 monthly
• Monitoring and analysing CCTV camera
footage.
• Guarding valuables in a secure area.
• Keeping an incident report record.
• Checking visitors in and out of the area.
• Patrolling and securing the area.
• Responding to alarms and emergencies.
• Protecting the company’s assets relative to
theft, assault, fire and other safety issues.
WORK EXPERIENCES
SALARY
JOB DESCRIPTIONS

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3.0 COLLECTING INFORMATION ABOUT RECORDS SYSTEMS
3.1 Records Survey
Records survey can be carried out in order to create a good records center that can cope
with the environment and surrounding of the building.
3.1.1 Visitation or Site Visit
During these difficult and uncertain times due to pandemic Covid-19, all site visits
scheduled to occur in person were postponed. So, we will conduct virtual site visits such as
we used a virtual platform to conduct the virtual site visit to complete this proposal. This is the
practical way for us to visit our chosen organization because of this pandemic, so we would
prefer to use both two and three methods given. We decided to choose and use Regalia
Records Center or Records Management as our role model in order to provide a good service
to the clients. However, here’s the representative pictures inside and out of our chosen
organization which is Regalia Records Center:
3.1.1.1 Representative Pictures
Figure 3 Regalia Records Center Entrance Figure 4 Regalia Records Center Building
Figure 5 & 6 both are the Regalia Records Center Storage Warehouse Area

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Regalia is the largest locally-owned Records Management Company in Malaysia. They
offer comprehensive and cost-effective records management solutions along with their
expertise and experience to address the complex business challenges face by their valued
customers. Their purpose-built facilities are equipped with strict security features and
confidential handling mechanism to ensure all the information stored with them are safe and
well-protected. Furthermore, their secure facilities, system-driven workflows, state of art
infrastructure, compliant off-site storage and their committed approach towards their
customers has ensured the success of the Regalia brand, which is now trusted by customers
throughout Malaysia.
Moreover, their storage system is state-of-the-art that built by the best in the industry but
not only that, it has been tested numerous times to ensure that our valuable documents can
survive everything including earthquake. Their systems are also equipped with CCTV cameras
with dedicated wiring and recording 24 hours 7 days with back up electricity from generator
sets and LCDTV for real-time monitoring. They said, all offices entrances are controlled by
centralized biometric access system and all warehouse doors are armed with siren and
emergency strobe light to further secure their facilities. Moreover, their security guards patrol
the facilities 24 hours 7 days with patrol clock-in devices. Thus, for company who need storage
for their document as well as for our company, Regalia is the best way to keep it safe and
easy.
However, this is the situation of our records center now at the medical records center
where we have had some changes and improvements to all our records in terms of the
arrangement of active and semi -active records, the arrangement of files and also the building
of the records center. So, here’s the representative pictures inside and out of our medical
records center:
Figure 7 USM Hospital
Entrance
Figure 8 Shelving Area, Active Records Library

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Figure 9 Folder cover with different colours Figure 10 Folder Structure
The Medical Records Unit or Department is responsible for keeping patient's medical
records safely at all times. Figure 7 shows the HUSM entrance that located at Hospital
Universiti Sains Malaysia, Jalan Raja Perempuan Zainab 2, Kota Bharu Kelantan. The Medical
Records Unit began operating simultaneously with the establishment of USM Hospital in
October 1983. At the time of its inception, it had only five staff including an Officer and a Clerk.
The initial location of this unit is on the ground floor of the Hospital Building.
Furthermore, Figure 8 shows shelving area at Active Records Library in USM Hospital.
All HUSM patient records are stored centrally in the Records Library, Medical Records Unit.
Each patient receiving treatment has only one record. As of January 2008, there were
approximately 380,000 patient records maintained by the Medical Records Unit. Of the total,
220,000 records are in the Active Records Library while 160,000 records are in the Inactive
Records Library. Based on our visitation, their records shelving is essentially secure, clean
and easily controlled racking or shelving. As a result, they have good records services there.
Figure 11 Research Room, Medical Records Center

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Next, Figure 9 shows a folder with different colours, means that each figure on the cover
of the folder has a different colour. Each patient who receives treatment at USM Hospital is
known by a UNIQUE registration number. This registration number consists of six consecutive
digits and begins with the letter A or B. All registration numbers created after the Hospital
Information Management and Accounting System (HIMAS) came into use in December 1995
starting with the letter B, while the previous ones started with the letter A.
Meanwhile, Figure 10 shows a folder structure where all the folders are arranged on the
shelf according to the last two digits of the registration number. Each number zero to nine has
a different colour. The cover of the folder is coloured according to the last two digits of the
registration number to facilitate the process of storing and searching the folder. In 2007, the
total number of folders handled was 660,000 and a total of 284,900 records of 10 year inactive
patients were disposed of as of April 2007.
Lastly, they also have a research room located at the Medical Records Center. Based
on that Figure 11, it shows that all the patient’s records are securely arranged on the shelves.
They usually used this room to study and learn about the patient’s records. The folder will be
filed into the Library of Records upon completion of the transaction or after two weeks in the
'Pigeon Hole', whichever is earlier. Whereas, for folders that need to be taken out for certain
reasons, must get permission from the Medical Records Officer first. Then, folders need to be
returned within the specified period.
3.1.2 Literature Survey

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Figure 12 Official Journal of Managing Semi Current Records: A case for records centres for
the public service of Namibia
Based on the academic journal above titled Managing semi-current records: A case for
records centres for the public service of Namibia by Catherine T. Nengomasha, the authors
described what a records centre is and highlighted its characteristics. According to the
International Records Management Trust, 1999, records center is a building or part of a
building designed or adapted for the low-cost storage, maintenance and communication of
semi-current records pending their ultimate disposal. There are different types of records
center that include in-house and commercial records center. Moreover, commercial records
centers keep records of any institution for a fee. The authors also mentioned that the records
centers must ensure that they have professionally qualified records staff. The records must
be transferred with their retention schedules and must have a conducive environment and
facilities for records storage. The records manager cannot be concerned only with the loss of
records due to catastrophic causes but it must also address issues such as environmental
decay. However, security measures like both custodial and environmental are of utmost
importance for records centres such as the building should be protected both internally and
externally, against unauthorised access, fire, floods and other natural disasters.
3.1.3 Web Browsing
For the third method, we decided to choose Hospital Kuala Lumpur as our web browsing
visitation. Their Medical Records Department provides good services that includes Medical
Records Management, Medico Legal, Information and Documentation and National Indicator

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Approach. These four services are during office hours while Tracing Patient Medical Records
is after Office Hours. Below are the HKL official website where all the medical records
information stated here:
Figure 13 HKL Official Website
The medical records building is located at Wisma Rekod opposite the Maternity Hospital.
The Medical Record Department handles applications for medical reports and information as
well as documentation. The objectives of their medical records is to build complete, effective,
up-to-date and efficient Medical Records Management and to build an integrity or unity spirit.
Moreover, they have their own records policies such as the Medical Records Department
operating at office hours and Medical Records Department is responsible for keeping medical
records in a safe place at all times. Other than that, their Medical Records Management
provides receiving of medical records inclusive of all death cases, Patient Master Index,
Binding of Medical Records, for this one all Patient Medical Record will be arranged according
to List of Record Fill in Arrangement. Next, they are using colour code, after the Patient
Medical Record is bound and inserted into their folder it will be colour coding according to the
last two numbers based on their IC Number.
They also kept their medical records securely and arranged it cleanly and closely and
they arranged all the medical records according to the Terminal Digit Filing System. Below is
the example of HKL’s Terminal Digit Filing System:

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Figure 14 HKL's Terminal Digit Filing System
Process of borrowing patient's medical record or x-ray films need to uses tracer for their
borrowing services of medical records. Lastly, they have culling and disposal of medical
records such as all patient medical records will be keep during certain period of time based
on the Medical Records Disposal Schedule of the Ministry of Health Malaysia that issued by
National Archived Malaysia. Period of keeping are differ for one discipline to another. Lastly,
not to forget for the link of HKL’s website, so here’s is the link:
http://hkl.moh.gov.my/index.php?option=com_content&view=article&id=%20157
3.2 Outcomes Policy
The records do not all need to be kept permanently because some records need to be
kept for years, months, weeks, days or hours. Furthermore, to decide how long to keep the
records is to determine between semi-current records and non-current records. After that,
determining the documents and records and lastly it decides if the records need to keep or
can destroy it once it is no longer needed. So, we decided to make our own records policy
regarding these tasks.
3.2.1 Transferring the Records to the Records Center
Our records center will manage and maintain our records and information documents
and this needs to be done to our records center staff only. They need to keep up to date the
records information regarding the process of transferring the records regularly and any records
that need to be transferred must be send by the creating unit. Our records office staff can ask
for help from the records center when necessary, either by visiting in person or by telephoning.
So, our records center make our own records policy regarding transferring the records to the

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records center. We have provided an overview of our policies record and this is its policies
included when our records office asks to make a transfer, the staff should send an appropriate
number of empty boxes with four copies of the records centre transfer list for each box and if
they ask a photocopying, the staff should be sufficient to send one copy. Then, they record
the number of boxes and forms they have supplied in the records center supplies register.The
records office will return the boxes full of files with three copies of the completed records center
transfer list for the box inside each box.
Figure 15 Sample of our Records Transfer List

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3.2.2 Disposition of Records
So, the last process is disposition action of records. Destroying records is necessary to
maintaining effective records system. The primary purpose of our records retention and
disposition schedule is to ensure that records are retained only as long as necessary and then
disposed of when they no longer have value. Our records need to be destroyed by following
the records disposal schedule or checklist available. The staffs only need to fill up the records
disposition log to keep up to date to the records center because our records that are no longer
needed will be destroyed or disposed of after seven years. For regardless, we keep our
records for two years but at the end of the period of time, we have to discharge the records.
The records that need to be destroyed, we send them to the recycle center. However, if our
records have reached the dates of disposal value, the records will be transferred to the archival
repository.
Figure 16 Records Disposition Log or Schedule

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3.2.3 Estimate the average amount and series of conventional or electronic for current,
semi current and non-current records:
We do estimate that in another 10 years, our medical records are going to have a
combination of paper based and electronic records in terms of medical special formats. These
include health data of a patient’s birth, vaccination records, life, and health history including
the past and present illnesses, treatments and death, documented by authorized healthcare
professional, provider or caregiver. This type of record keeping may require more time, we
need to put some effort into making this happen for the next 10 years in our records center.
Moreover, for the next 10 years, our records can fit all the record keeping in 8,000 thousand
boxes in paper based and have a special room to keep the old or obsolete records. By having
a conventional or electronic for current, semi current and non-current records, the structured
record makes the data and the information much easier to retrieve and it gives the clinician an
organized base for reaching a diagnosis. It also facilitates the continuity of care.

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4.0 DECIDING ON PHYSICAL SITE FOR THE RECORDS CENTRE
4.1 Location
We must to select a strategic location for our record center in order to ensure that it is in
good working order, as our records center will be used for a long time. The center's location
should be determined in accordance with the organization's overall development strategy.
Centrally, security, cost and service supply are some of the aspects we need to think about
further. Our records center should be a lost storage facility with a high density. Addition to that,
we propose to build semi-current record. For example, we decided to build one small building
that specialized for records area in HUSM. In addition, we need to renovate our medical
records for that area to make sure that have one area for records management. So that we
can store and manage it properly and safely besides make sure all records in a good condition.
Our records center is at Jalan Raja Perempuan Zainab II, Kubang Kerian, 16150 Kota
Bharu, Kelantan. The position of Jalan Kubang Kerian is crucial since it is appropriate for the
construction of a record center. We also provide parking lots for our customers. It will make it
simple for us to manage and care for the records in a multitude of situations. We are also
concerned about natural disasters such as storms, fires and floods. As a result, we must
construct a structure with a greater level of security and devise a plan to deal with natural
disasters and learn how to deal with them. This location does not have any catastrophe
potential, but we must take precautions to ensure that nothing catastrophic happens to our
records center. The solution we chose was to make a copy of each record and store it in a
higher location.
Next, we need a security alarm to alert us to robbery, natural disasters, and other threats.
The records center should be housed in a fire-resistant or fireproof structure with a proper heat
or fire detection and suppression system, which includes smoke and heat detectors as well as
fire extinguishers. The ultimate choice of these things may be influenced by local fire codes
and regulations. Before choosing a system, we must also examine their unique demands,
resources, and the variety of system options. The records center should be protected by a
security system, and all sections of the records center should be locked. The keys or
combination to these places' locks should only be accessible to authorised people. Records
user-accessible that offers normal access from risks to safeguard or situate record center from
environmental or structural hazards such as leaking pipes or wet basements.

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Figure 17 Location of HUSM Records Center on map
4.2 Proper Environment Control
We must consider proper environmental control as a general concern. We need to manage
the temperature and humidity at a consistent level. Because our records center stores a wide
range of materials, each with its own set of optimal storage conditions, it will be difficult to offer
good conditions for all of them. This records center's personnel should be conversant with a
variety of record storage media. Temperatures between 65 and 76 degrees Fahrenheit are
commonly recommended. Next, we must choose appropriate lighting to guarantee that our
records remain in good condition. Ultra violet light filter screens should be installed on all
windows and fluorescent lighting in the record center, especially in exhibition areas and
regions where archive material is on exposed shelves. Furthermore, we must make sure that
the plumbing facilities are in good condition.
4.3 Proper Equipment and Supplies
In addition, the records center must have the necessary equipment and materials. We
utilise open shelves in our records center to keep documents organised according to their
categories and alphabetical order. We utilise open shelves because it makes it easier for us
to locate a paper or file. Typically, we utilise boxes to organise our records so that they are
easy to find.
Then, for electronic records, we save vital information about our patients on thumb drives.
We may save money on paper by utilising this approach. Our Medical Center used fewer
sheets of paper as a result of reducing the use of paper records, which helps the environment.
Converting paper records to digital data eliminates the demand for additional paper goods and
reduces pollution of paper production. Furthermore, we may conserve shelf space so that we
do not need to purchase additional shelves to store the records.

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4.4 Transportation System
The records center's services highly depends on transportation. Typically, we will utilise a
truck, vehicle or motorcycle as our mode of transportation to make it simpler for workers to
transfer and move to other locations, such as another company or a record centre. In addition,
we offer public transportation by bus. Transferring record consignments to the record centre.
It is necessary things to the record centre.
4.5 Communication and Technology
From the actual transfer of items and people, there must be rapid and functional methods
of communication between the Record Center and its users. This records center made use of
fax, telephone and local computer network connections. As a result, users must be alerted
regarding phone lines and internet coverage because receiving telephone data is one of the
most essential aspects of telephone coverage that we require a good line. Any calls or
messages will be well received because the location has excellent line coverage, making us
feel safe. If the line breaks, we will report and be prepared with a solution to deal with the
situation.
We also want good internet networking with 4G connection. The internet coverage of our
connection is clear and strong since the site we chose, which is in the middle of town, was
quite important. During poor weather, such as a rain or storm, the internet connection might
frequently go offline. As a result, we will try a different approach to dealing with it.
Figure 18 Examples of Transportations that being used in
our Records Center

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5.0 CONSTRUCTING OR ADAPTING A BUILDING FOR USE AS A RECORD CENTER
5.1 Building Rental or Area Rental or Renovation
Figure 19 HUSM Medical Records Center
This building was purchased for RM30, 000 in October 1983. We chose this building
because it is close to the town and also because it is a good location for a medical center.
Our General Office and Library of Record moved to our new location in 2002 and are now fully
operational. We are upgrading the facility at that period to make it more efficient, safe, and
easy for record keeping. We did not waste a lot of time on this project because we purchased
a new building that had been abandoned for a long period of time.
Figure 20 Records Library & Medical Records Department

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5.2 Floor Plan
Figure 21 Floor Plan of our Records Center
REFERENCE
ROOM
OFFICE
AREA
WORKING
AREA
STORAGE
ROOM
SECURITY
ROOM
VISITORS PARKING
GUARD
ENTER
STAFF PARKING
LOADING
BAY
MAIN ENTRANCE
INFORMATION
COUNTER

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Based on the floor plan above, the visitor can enter through the main entrance, and they
can go to the reference room. The visitor can go and sit there while looking at the document
that they want to refer to. There is also an office area where our staff will do their work. In
addition, we also have a good and weather proof loading bay near to the working area where
our staff will check all the new records coming into the records center and this is where
transferred items may be cleaned and examined before being placed on shelves are all
available. We also have a storage room where we manage all of our patients' records. There
is also a security room to ensure that security measures are working correctly. On the other
hand, we also have a place for parking, which is for both staff and visitors.
5.3 Costing
5.3.1 Building and Area Rental
PURCHASE FOR BUILDING AND AREA BUDGET
LAND RM25,000
BUILDING RM20,000
WIRING RM15,000
RENOVATION RM17,000
TOTAL RM77,000
Table 2 List of Purchase for Building & Area

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5.3.2 Facilities and Equipment Purchase and Rental
NO. EQUIPMENT AND MATERIAL QUANTITY PRICE/
ITEMS
TOTAL
1 AIR CONDITINER 21 RM 200 RM 4,200
2 PRINTER 6 RM 950 RM 5,700
3 PHOTOSTAT MACHINE 6 RM 1,500 RM 9,000
4 CCTV 20 RM 1,600 RM 32,000
5 TELEVISION 4 RM 1,500 RM 6,000
6 SCANNER 8 RM 260 RM 2,080
7 PC 19 RM 2,500 RM 47,500
8 TELEPHONE AND FAX
MACHINE
8 RM 1,500 RM 12,000
9 ALARM DETECTOR 6 RM 255 RM 1,530
10 FIRE EXTINGUISHER 9 RM 660 RM 5,940
11 TROLLEY 60 RM 55 RM 3,300
12 WHEEL CHAIR 12 RM 200 RM 2,400
13 LIFT 5 RM 12,000 RM 60,000
14 CHAIRS 40 RM 80 RM 3,200
15 TABLES 35 RM 110 RM 3,850
16 SOFA 5 RM 520 RM 2,600
17 STATIONERIES 20 set RM 40 RM 800
18 SHELVES 21 RM 450 RM 9,450
19 LAMPS 27 RM 130 RM 3,510
20 CLEANING MATERIAL 6 RM 150 RM 900
TOTAL RM 215,960
Table 3 List of the Purchasing of Equipment & Material

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6.0 CONDUCTING A PILOT PROJECT TO MANAGE THE RECORDS OF SELECTED
AGENCIES
6.1 Selected Agencies
HUSM Kelantan is a customer or organisation that hires us to handle and preserve their
records. They store a variety of records in our records center, including pregnancy records,
death records, patient records, and doctor's visit records. They sent it to us to ensure that all
of those records were safe and would survive in the long term. We are responsible for ensuring
that the records they supply are appropriately maintained since they are confidential. We will
ensure that each record has the greatest level of protection possible. We as a records center,
shall only provide access to those who have received authorization and confirmation from us.
In reality, all records are held in a secure area with a sophisticated security system. We will
also separate each records we get into parts to avoid any problems or confusion. Furthermore,
HUSM Kelantan has employed or chosen us as its record center. Also, because of the quick
and plentiful growth of their data, our records center and HUSM Kelantan deal on a daily basis.
As a result, we will always get new records from HUSM, which must be preserved every
month.
6.1.1 Medical Records Department's
6.1.1.1 Manage the medical records of patients who are receiving treatment at the
hospital.
6.1.1.2 Responsible for evaluating and disseminating statistical data about hospital
patients and their treatment.
6.1.1.3 In charge of processing the Medical Report request.
6.2 Strengthen
Our records center’s strength or advantage is that we can store records in relatively large
quantities due to our ample record storage space. Furthermore, our record center has a large
area. As a result, we provide plenty of parking for customers. This is done to make it easier
for consumers to deal with us. The internet or Wi-Fi network supplied to clients is also
extremely powerful since we chose a strategic location to construct our record center, so
customers may browse any website or do any research in our record center with no issue.
Meanwhile, the personnel on duty frequently give the greatest service by reacting swiftly to
client requests. It makes no difference whether you are physically present or not.

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6.3 Weakness
Our Records Center’s weakness is that we do not have a sufficient number of personnel
when there are employees on vacation with dates that are too close together. Furthermore,
we were sluggish to upgrade to the most recent records management system, leading the
process of storing and maintaining a large number of records to be slow and somewhat
disturbed. Also, the car facilities at our records centre are quite restricted and may only be
used on a planned basis.
6.4 Positive and Negative Client Feedback
6.4.1 Positive Client Feedback
6.4.1.1 Customers are treated well by the records center employees, both physically and
virtually.
6.4.1.2 Customers are pleased with the adequate and spacious parking available during
their stay.
6.4.1.3 Internet and Wi-Fi access are adequate.
6.4.1.4 Customers are quite pleased with the service given by the record center.
6.4.1.5 The degree of satisfaction with the amenities offered is quite good.
6.4.2 Negative Client Feedback
6.4.2.1 Customers are dissatisfied with the degree of hygiene at the Records Center.
6.4.2.2 Some areas of the record centre are dimly lighted due to a lack of lighting or
electrical energy.
6.4.2.3 Customers are dissatisfied with the records center's toilets, which are in little
number.

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7.0 ESTABLISHING A FULL RECORD SERVICE
7.1 Recommended Solutions for the Weakness
7.1.1 Do not have a sufficient number of personnel when there are employees on vacation
with dates that are too close together.
To avoid difficulties or problems, the HUSM Records Center must hire enough personnel
to satisfy the numerous job requirements. Furthermore, the records center must ensure or
plan leave requests for all employees. So that there are no dates that overlap or are too close
together.
7.1.2 Sluggish in upgrading to the most recent records management system.
The HUSM Records Center must continually improve the records management system
to keep up with the passage of time or the most recent system. As a result, the records center’s
storing procedure is quick and trouble-free.
7.1.3 Car facilities at our records center are quite restricted and may only be used on a planned
basis.
The HUSM Records Center should enhance the number of vehicles available so that
employees do not encounter issues such as inadequate automobiles when using vehicle
facilities. Furthermore, if the number of cars is increased, the records center is not required to
arrange vehicle utilisation.
7.2 The Launching Program
Table 4 Table of the Launching Program
The launch event took place on January 1, 2022. All HUSM Records Center staff were
involved in the program's launching. The HUSM Records Center’s board of directors will also
be present at the launch event. The director of records manager will preside the HUSM
Records Center’s launch event. The launch programme will run from 8 a.m. until 10 p.m.

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7.3 Promotional Activities to the Public about the Launching Program
7.3.1 Social Media
Social media is a computer-based platform that allows people to share their ideas,
opinions, and knowledge by forming virtual communities and connections. Social media is
Internet-based by design, allowing users to send and receive material electronically.
7.3.1.1 Facebook
HUSM Medical Center established a Facebook page to encourage medical facilities and
other persons to visit our website and learn more about the services we offer. This website
also includes information on our HUSM Records Center’s location. Furthermore, the most
recent HUSM Record Center news or information may be obtained on the HUSM Records
Center Facebook page.
7.3.1.2 Instagram
An Instagram account for the HUSM Records Center was also formed, and it published
information on the HUSM Records Center launch campaign. Furthermore, the HUSM Records
Center will use this Instagram account as one of the venues for uploading the most recent and
up-to-date news regarding the HUSM Records Center.
7.3.1.3 Website
The website is also one of the strategies to disseminate the news about the HUSM
Records Center’s upcoming launch programme. The HUSM Records Center website has
comprehensive information on this launch programme. Customers will be pleased with the
HUSM Records Center website.
7.3.1.4 Banner
Banners are similar to flyers in that they are one of the most significant endeavours.
Banners are displayed in many important locations to provide information about the HUSM
Records Center's launch programme. As a result, everyone will be informed about the launch
programme event.
7.3.1.5 Flyer
Additionally, flyers were distributed in an attempt to host the launch programme. Flyers
have a significant influence since we may interact with clients face to face, which has a distinct
impact than other promotional efforts.

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8.0 CARING FOR RECORDS IN DIFFERENT FORMATS
Keeping the records in a good condition is a priority of our records center as well as our
company. Our records center will keep up a good preservation of the records to ensure all the
records materials are always in a good condition and not easily damaged. To sum, a high level
of security must be maintained in the records center at all times.Below are our records
preservation in different formats that being used.
8.1 Temperature and Humidity
Generally, temperature and relative humidity work together to affect the state of archival
materials. High temperatures and high relative humidity form a humid environment providing
the moisture necessary to promote mould growth, warping and deterioration while high
temperatures and low relative humidity provides a dry environment, causing materials to
become brittle. Low temperatures and high relative humidity can also lead to a humid
environment and the formation of condensation. In our company, we provide the ideal levels
of temperature which are at 13 to 20 C and relative humidity at 35% to 40% to preserve our
records orderly to ensure our records are in a good condition. Even if temperature and relative
humidity cannot be controlled at ideal levels, every effort should be made to keep the levels
consistent. Changing or cycling temperature and relative humidity can cause more damage
than consistently high or consistently low levels. Therefore, additional measures can be taken
to control temperature and relative humidity. The buildings of our records department we
should be kept well maintained. External doors and windows should have weather stripping
and should be kept closed to prevent exchange of unconditioned outside air. Thus, the
temperature and relative humidity should be systematically measured and recorded.
8.2 Lighting
Figure 22 LED & Bulb that being used
Light speeds up the oxidation of paper, causing materials to deteriorate faster. Light also
has a bleaching action, causing coloured papers and inks to whiten or fade. Ideally, records
and archives should not be exposed to any light, as long as they are in an environment with

35
controlled temperature and relative humidity. However, it is possible to reduce exposure to
light significantly. We used the most useful lighting in our records department such as if the
environment is humid, we will keep some lights on like LED and bulb because we do not keep
our records completely dark and humid because it can be a breeding ground for mould and
insects. Some light will help raise the temperature and perhaps reduce the level of relative
humidity. Moreover, we will keep and store all the materials in the archives storage area in
boxes or containers whenever possible, to keep out light. In the office or records centre,
records should be returned to filing cabinets, shelves or boxes when not in use or in particular,
the materials should not be left exposed on tables or counters, particularly near windows or
areas of strong light. However, in monitoring light levels, it is possible to monitor the level of
light in an area. Light is measured in lux, a unit of light intensity. A 150 watt light bulb produces
a light intensity of about 50 lux at a distance of one metre. The ideal levels that us being used
such as no more than 100 lux in a reading room or reference area and up to 50 lux when
displaying materials.
8.3 Theft
Figure 23 Security Guard, Staff Identification Card & Locked Security Cabinet
There is no point in transferring records to a records center if it is not completely secure.
Our company feels apprehensive about storing our valuable files off site and we decided to
choose the right records security, so our semi-currents records will be safer than keeping them
in the office. This is the only way for us to avoid the risks of lost, stolen or damaged records
and the security that we used is custodial security for our records center to be completely
secured from the thefts. A high level of our security must be maintained in and around the
records center and the staff in the company or records department should be identifiable such
as the visitors should wear temporary identification cards to avoid a clueless whether the
visitors is our staff or other visitors like thefts. Besides that, our records center provide a place
that has a lock storage such as locked security cabinet where it is allowed for authorized
persons only to access the records, our records manager is responsible to control the keys of
the building and at the same time, the keys should be numbered and kept securely in a locked

36
security cabinet, so any incoming intruders will not be easily to open that locked security
cabinet. Lastly, our office areas must be staffed during office hours and guarded at night and
the guard also needs to ensure all doors and windows are closed when no one is in the
building, so that people cannot enter without authorization.
8.4 Fire Control
Figure 24 Fire Preventions that being used
Fire control is an important thing that must be in every records center because fires affect
thousands of companies as well as our company and records center. Our records center must
be isolated from any dangers such as fire, landslide, flood or natural disaster because all
workplaces should have arrangements for detecting fire. Records have an increased risk of
fire or smoke and any related damage, more than many other materials. Every record in our
records center needs to take active steps to prevent fires and help to reduce any potential
damage to the building and its contents in the event of a fire. So, our company decided to
provide and use the fire prevention or suppression system in our records center. The fire
prevention or suppression system that is being used includes fire alarms, emergency exits,
water sprinklers, fire alarm sounder, fire hoses and fire drill. In addition, we used the security
as our environmental security in our records department for us to keep all records well secured
from any dangers.
Furthermore, we have certain security policies that need to be alerted for the staff. First
and foremost, the staff should be trained to use tools like fire extinguishers and they should
know what to do in an emergency. Next, fire safety measures and equipment in our company
as well as the records department must be kept in effective working, so, the alarm or the
electrical system that we used should be tested and checked regularly to avoid any defects
and to ensure there are no damaged wires or poor circuits. Other than that, a fire detector in
the building should be installed with an automatic alarm system and by constant monitoring
because the more quickly we want to be notified of the fire, the more costly the system we

37
must install. Thus, the best way to minimise the risk of fire is to take the threat and put in place
fire prevention measures seriously.
8.5 Pest Control
Figure 25 Examples of Pest Control that not allowed in Records Center
Keeping accurate records of pesticide use makes good sense. Our records center need
to be well protected and kept away from any small animals such as rats, grasshoppers, insects
and lizards as these animals can cause damage to records that we have kept well. So, our
records center provide end-to-end hygiene service and pest control such as air freshener,
entrance mats and bird control. Furthermore, pest control operators (PCOs) must keep our
records for every pesticide application they conduct. This is a requirement under r. 69(1) of
the Public Health and Wellbeing Regulations 2019 and s. 108 of the Public Health and
Wellbeing Act 2008 (PHW Act). Hence, it is also important for us to assess and record weather
conditions to prevent chemical spray drift.
8.6 Disaster Control
No organization is totally immune from emergencies or disasters, either from natural
causes or human action such as earthquakes, floods and fires where these take place all
around the world. In order to protect themselves and their assets including records, many
organizations develop emergency plans, which are also called disaster plans or control. In
addition, emergencies and disasters can be classified as natural or human caused. However,
we provided the disaster control or emergency plan to overcome our caring for our records as
well as the company. So, the first priority in our emergency planning is to secure the records,
electronic systems and safety. The second priority is to ensure the organization can resume
its operations and protect its resources including equipment, supplies, information, records
and other assets. Then, our records manager’s priority is to protect the organization’s records.
Furthermore, whatever the threat that we used, our records need to be completely protected
and plans developed to ensure risks are minimised immediately. A risk can become an
emergency if it happens unexpectedly.

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9.0 DETERMINING A PLAN FOR COSTING SERVICES
Determine a cost quite important because from that, we can plan and budget the materials
that we want in our record center.
9.1 Salaries and Wages
To make our staff work properly, we have provided the budget and salaries for our staff
according to their position.
Table 5 List of Budget & Salaries for the staffs
9.2 Building Area and Rental
This is the bud get of building and area rental for our record center:
Table 6 List of the Budget of Building & Area Rental

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9.3 Facilities and Equipment Purchase and Rental
To make our records center were facilitated with enough services and facilities, we
purchases this equipment to use in our records center.
Table 7 List of Purchasing of Equipment & Material

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10.0 CONCLUSION
In a nutshell, the records center is the key to the organization’s success since it allows it
to run smoothly. It will assist us in locating information on a topic that we require. For our
recommendation, we use all social media platforms for instance Twitter, Facebook and
Instagram for our records center’s promotional operations. Despite of many individuals utilise
social media in their daily life, it will assist them in finding our records center. They will come
to our records center for our services as a result of this. They can also contact us based on
the phone number that have provided on social media for any enquiries. Next, we may use
newspapers to promote, so the customers can receive all of the information that they require.
To gain more engagement from the customers, we will also use banner, flyer, poster and
brochure to advertise it so that others may see the offers from our records center.
In the other hand, our records center will need to upgrade its services and facilities
according to meet the demands of our target audience. In addition, we must to create the
better and flexible systems whenever when we want to apply it. Next, to provide even more
security to our records center, we decide to build and establish another records center to
ensure that the records are safe and secure. Customer can also come to the nearby center
whenever they want to deal with us. Lastly, create a better plan so that our records center can
as smoothly as possible.

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11.0 REFERENCES
Nengomasha, C. T. (2014, February 27). Managing semi current records: A case for records
centres for the public service of Namibia | journal for Studies in Humanities and Social
Sciences. Http://Journals.Unam.Edu.Na/Index.Php/JSHSS/Article/View/881.
http://journals.unam.edu.na/index.php/JSHSS/article/view/881
Dollarhide, M. (2021, May 19). Social Media Definition. Investopedia.
https://www.investopedia.com/terms/s/social-media.asp.
Laman Web Rasmi Hospital Universiti Sains Malaysia - Main. (n.d.).
Https://H.Usm.My/Index.Php/En/. Retrieved July 4, 2021, from
https://h.usm.my/index.php/en/
International Records Management Trust (IRMT) | Society of American Archivists. (n.d.).
Https://Www2.Archivists.Org/Assoc-Orgs/International-Records-Management-Trust-
Irmt. Retrieved July 4, 2021, from https://www2.archivists.org/assoc-orgs/international-
records-management-trust-irmt
Vital Records Control. (2021). Records management 101: Why is it important? Retrieved
from https://vitalrecordscontrol.com/records-management-why-is-it-important/
Docsvault. (2021). Top 10 of records management. Retrieved from
https://www.docsvault.com/blog/top-10-benefits-of-records-management-2/
Target jobs. (2021). Record manager: Job description. Retrieved from
https://targetjobs.co.uk/careers-advice/job-descriptions/278259-records-manager-job-
description
Betterteam. (2021). Job descriptions. Retrieved from https://www.betterteam.com/job-
descriptions
Farrah Ain Follow. (n.d.). Chapter 1. SlideShare.
https://www.slideshare.net/imfarrahain/chapter-1-39338109.