Stages of Project Life Cycle and Importance to Project Success

This document discusses the stages of the project life cycle and their significance in achieving project success. It also examines the factors to be considered when creating a project management plan.

University of Greenwich
ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 4 HND Diploma in Business
Unit number and title Unit 6:Management a Successful Business Project (5039)
Submission date 12/12/2022 Date received (1 st submission)
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Student name Dang Khanh Linh Student ID GBD210211
Class GBD1004 Assessor name Vo Cong Nghia
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making a false declaration is a form of malpractice.
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Table of Contents
List of table............................................................................................................................................5
List of figures.........................................................................................................................................5
1. Introduction....................................................................................................................................6
2. Explain and evaluate the stages of the project life cycle (PLC) and their importance to the success
of a project............................................................................................................................................6
2.1 Definition.....................................................................................................................................................6
2.2 The Project Management Lifecycle’s steps...................................................................................................6
2.3 The importances of project life cycle............................................................................................................9
3. Examine the factors to be considered when compiling a project management plan (PMP)............10
3.1 Project management and project management plan..............................................................................................10
3.2 Project aims and objectives......................................................................................................................................11
3.3 Project scope management......................................................................................................................................11
3.4 Milestones.................................................................................................................................................................13
3.5 Work breakdown structure (WBS)............................................................................................................................13
3.6 Cost estimations.......................................................................................................................................................14
3.7 Quality management................................................................................................................................................15
3.8 Risk management.....................................................................................................................................................16
3.9 Stakeholder communication.....................................................................................................................................17
1. Examine and evaluate a range of research methods and strategies and their importance to project
management.......................................................................................................................................18
4.1 Primary research........................................................................................................................................18
4.2 Secondary research..............................................................................................................................19
2. Research method which includes both primary and secondary data collection plan......................21
a. Primary research......................................................................................................................................21
b. Secondary research..................................................................................................................................26
3. Produce a project management plan............................................................................................27
a. General about the company.....................................................................................................................27
b. About the project.....................................................................................................................................27
c. Project aim/ objects.................................................................................................................................28
d. Cost..........................................................................................................................................................28
e. Scope........................................................................................................................................................29
f. Timetable.................................................................................................................................................29

g. Milestone schedule..................................................................................................................................31
h. Quality......................................................................................................................................................31
i. Risks.........................................................................................................................................................32
j. Resources.................................................................................................................................................33
k. Communication plan................................................................................................................................34
4. Work breakdown stucture (WBS) and Grantt chart.......................................................................35
a. Work breakdown structure (WBS)............................................................................................................35
b. Grantt chart..............................................................................................................................................36
5. Weeky logbooks...........................................................................................................................36
6. Conclusion....................................................................................................................................41
7. References....................................................................................................................................42
List of tables
Table 1: Cost of the project.......................................................................................................................................27
Table 2:Timetable of the project...............................................................................................................................28
Table 3:Risks and solusions of the project.................................................................................................................30
Table 4:Resources of the project...............................................................................................................................30
List of figures
Figure 1: The project life cycle (Source: eduCBA.com)................................................................................................8
Figure 2: Project scope management (Source: Kissflow.com)...................................................................................11
Figure 3: Milestone example (source: Edrawmind.com)...........................................................................................12
Figure 4: Work breakdown structure example (Source: Forbes.com).......................................................................13
Figure 5: Principles of quality management (Source: CFI.COM)................................................................................15
Figure 6: The risk management process (Source: Lucy,2022)....................................................................................16
Figure 7: List of questionare......................................................................................................................................24
Figure 8: Logo of Fusion suites..................................................................................................................................26
Figure 9:Milestone schedule......................................................................................................................................29
Figure 10: Work breakdown structure (WBS) of the project.....................................................................................32
Figure 11: Gantt chart of the project.........................................................................................................................33

1. Introduction
For the purpose of restoring the financial position of the company in the context of the difficult economic
situation. Companies in the tourism industry have been and continue to make changes and strategies to adapt to
the epidemic situation, increasing the company's strength. Many options for transforming workplaces,
transforming store spaces or applying smart technology are proposed by many companies. This report is a project
developed based on opinions and data collected from the survey. As for Fusion Suite Da Nang Beach, this project
will be through the development of a digital marketing model called "App Integration" compatible with
applications on smartphones and tablets. The hotel website is compact with the smallest capacity but still full of
information about the hotel, easy to display and interact on smart devices to increase the competitiveness of
hotels in Da Nang.
2. Explain and evaluate the stages of the project life cycle (PLC) and
their importance to the success of a project.
2.1 Definition
The project management lifecycle is a step-by-step framework of best practices used to shepherd a project from
its beginning to its end. It offers project managers a methodical way to plan, carry out, and complete a project
(Coursera, 2022).
2.2 The Project Management Lifecycle’ssteps
1. Initiating
The project will be defined during the start phase. It will be determined what roles are required on the team and
what the project's objectives, scope, and resource requirements are. The project and team will have clear
direction if stakeholders' expectations are made explicit, along with the specific goals of the project and their
justifications (Pinto,2019).
The success of the project depends on this stage. Without clarity regarding what must be accomplished and why,
the project runs the danger of failing to meet stakeholders' expectations and the project's final goals.
Some steps in the initiation phase include:
 Communicating with stakeholders to understand the purpose and desired outcomes of the project
 Identifying project scope
 Determining SMART goals (specific, measurable, achievable, relevant, and time-bound)
 Clarifying resources like budget and time constraints
 Confirming team size and roles required
 Determining how often and which stakeholders will be involved throughout the project
 Compiling a project proposal and project charter

Tools and documents used in the initiation phase can include:
 Project proposal: The project proposal defines a project and outlines key dates, requirements, and goals.
 Project charter: This is a definitive document that describes the project and main details necessary to
reach its goals. This can include potential risks, benefits, constraints, and key stakeholders.
 RACI chart: A RACI chart plots the roles and responsibilities of members on a project team.
2. Planning
Establishing source materials, relevant documentation, deadlines, and milestones. This step also entails estimating
and forecasting risk, implementing change management procedures, and laying out communication guidelines
(Pinto,2019).
The planning phase can include the following steps:
 Deciding on milestones that lead up to goal completion
 Developing a schedule for tasks and milestones, including time estimates and potential time buffers
 Establishing change processes
 Determining how and how often to communicate with team members and stakeholders
 Creating and signing documents such as non-disclosure agreements (NDAs) or requests for proposal (RFPs)
 Assessing and managing risk by creating a risk register
 Holding a kick-off meeting to start project
Tools might use in a this phase include:
 Gantt chart: A horizontal bar chart in which members can see what tasks must be completed in what
order, and how long each is expected to take.
 Risk register: A chart that lists risks associated with the project, along with their probability, potential
impact, risk level, and mitigation plans.
3. Execute and complete tasks
A project's execution entails carrying out your plan and directing the crew. For the most part, this entails
monitoring and measuring progress, maintaining quality, reducing risk, managing the budget, and using data to
inform your decisions (Pinto,2019).
Specific steps might include:
 Using tools like GANTT or burndown charts to track progress on tasks
 Responding to risks when they manifest
 Recording costs
 Keeping team members motivated and on task
 Keeping stakeholders informed of progress
 Incorporating changes via change requests
Some tools might use include:

 Change requests: These are documents used to propose changes to a project’s scope or goals
 Burndown chart: This chart breaks down tasks on a granular level and visualizes the amount of time
remaining
4. Close projects
You'll finish up project activities during the closing phase of the project management lifecycle, turn the final good
or service on to the new owners, and evaluate what went well and what didn't (Pinto,2019).
Steps in the closing phase can include:
 Conducting retrospectives and take notes of changes you can implement in the future
 Communicating to stakeholders of the end of the project and providing an impact report
 Communicating with the new owners of a project
 Creating a project closeout report
 Celebrating the end of the project and your successes
Tools used in the closing phase include:
 Impact report: This report compiles a series of metrics that showcase how your project made a difference
and is presented to your stakeholders.
 Project closeout report: A project closeout report provides a summary of your project’s accomplishments,
and provides key learnings for future project managers to reference.
Figure 1: The project life cycle (Source: eduCBA.com)

2.3 The importances of project life cycle
The project life cycle is crucial to ensuring that a quality project is delivered on schedule, within budget, and with
the least amount of risk possible. The project life cycle offers guidance for improved project management, which is
essential for ensuring the accomplishment of any given work. Project life cycle importance includes:
 Structure a Project
A project's better structure facilitates better results and monitoring. By breaking the project up into stages using a
project life cycle, the structure is made simpler to grasp and keep track of. The efficiency of the project as a whole
is increased since the workers are aware of which task to complete and the management is aware of when to
anticipate completion of a project sub-task (Ben, 2020).
 Better Communication
The project life cycle aids in improved communication between staff and management by better organizing and
planning a project. The personnel are aware of the duties that must be completed by when and on which dates in
advance.
Similar to this, management is aware of when to anticipate certain things from each employee and when to
encourage them to improve their work, resulting in greater communication and improved outcomes between staff
and management (Kantata, 2020).
 Helps in Tracking Progress
The project lifecycle is the most crucial factor in tracking progress. The project life cycle aids in assessing how
competitive project work has been going with planned and where speed is necessary or cost-cutting is crucial
thanks to task division and previous schedule and cost finalization.
Tracking assists in finishing a project on schedule and under budget by ensuring that all necessary resources are
used. Prior to the project life cycle, projects frequently cost more than anticipated, and project-related risks went
unnoticed. After the project life cycle, the projects are not only finished in the allotted time frame but also with
the budgeted costs and resources, which helped the project's sponsor save money (Kantata, 2020).
 Helps in Better Project Management
When it comes to managing a project, the project life cycle is quite important. It aids in the management of
project time, expense, resources, and worker effort. The project life cycle is used to identify and plan each part of
a project in the beginning, which aids in cost-effectively strategizing each sub-task.
Employee task predetermination has improved project management because when jobs are completed on time
and within budget, costs and resources are indirectly handled effectively (Kantata, 2020).
 Helps in Cost Controlling
The project life cycle assists in cost control by ensuring that tasks are completed in accordance with schedules and
with the resources allotted. Projects that are delayed cost more and use more resources. The project life cycle is

crucial because it ensures that the project is finished according to the management's plan, which reduces costs by
ensuring that the project is finished with the allocated resources (Ben, 2020).
Disadvantage:
The project life cycle has a lot of benefits, but there are also some disadvantages that firms need to be aware of.
The first is the project life cycle model, which is only appropriate for straightforward projects; using it for
complicated projects will introduce a lot of risks that are challenging to manage. Additionally, it is challenging and
ineffective to apply project lifecycles for longer projects since it is challenging to gauge progress at each stage as
the project moves forward (Usmani, 2022)
3. Examine the factors to be considered when compiling a project
management plan (PMP).
3.1 Project management and project management plan
Project management is the process of applying information, skills, tools, and strategies to project activities in order
to achieve project requirements. The 42 logically categorized project management procedures that make up the 5
Process Groups are used and integrated to complete projects. The five process groups are as follows: opening,
planning, carrying out, monitoring and controlling, and closing.
A formal, approved document known as a project management plan outlines how project activities will be carried
out, tracked, managed, and finished. It typically includes project baselines for the project's scope, schedule, and
cost, as well as subsidiary management plans for the project's quality, scope, time, cost, human resources,
procurement, risk, stakeholders, and integration, as well as other planning documents like requirements and
change management. Depending on the application area and project complexity, different project management
plans have different contents. Because they act as contract documentation and lay the groundwork for project
activities and implementation, project management plans are essential. The project management plan acts as a
roadmap for decision-making or conflict resolution if there are significant disagreements between the provider
and the buyer. As a result, project management plans must be written clearly and concretely in accordance with
the guidelines (Jeong, et.al., 2015)
3.2 Project aims and objectives
Aims are statements of intent. They are usually written in broad terms. They set out what the company hope to
achieve at the end of the project (Thomas,2014).
Project objectives are the things you want to achieve by the project's conclusion. Deliverables and assets could be
mentioned here, as well as more abstract goals like raising motivation or productivity. Your targets should be
measurable outcomes that are achievable, time-bound, and explicit (Julia,2020).
3.3 Project scope management
The most crucial job a project manager performs is managing the project's scope. Any industry or nonindustry,
manufacturing or service environment, private or public enterprise, government or non-government operation
may be the subject of the project. The successful management of other crucial project management areas, such as
time, cost, and quality, is also ensured by effective scope management of a project. Scope definition, project scope

statement, and WBS creation are some of the components of project scope management that can be further
broken down (Khan, 2006).
Figure 2: Project scope management (Source: Kissflow.com)
An official document known as a scope statement outlines all the components of the project's scope as well as any
underlying assumptions, project requirements, and acceptance standards. Your project scope statement will serve
as the main resource that stakeholders and team members will consult and use as a benchmark to precisely assess
the success of your project. The scope management plan, a larger document that contains all the tactics,
guidelines, and procedures to manage your project scope, includes a project scope statement.
The product scope description, deliverables, acceptance criteria, and project exclusions are all included in the
complete project scope statement, either directly or by reference to other papers.
Product scope description: The project charter and requirements documentation's definitions of the product's
attributes are expanded upon in the product scope description (Brown, 2022).
Acceptance criteria: Acceptance criteria are a set of requirements that must be satisfied before the stakeholders
will accept the final deliverables.
Deliverable: Deliverable refers to any distinct and verifiable item that must be created to finish a procedure, stage,
or project (Brown, 2022).

Project exclusion: In order to help the project manager manage the stakeholder's expectations, one technique is
project exclusion, which involves excluding the possible products from the project's scope (Brown, 2022).
3.4 Milestones
The Milestones table is one of the most important in your business plan. It sets the plan into practical, concrete
terms, with real budgets, deadlines, and management responsibilities. It helps you focus as you are writing your
business plan, and then, the Milestones table and plan-vs.-actual management analysis helps you implement your
plan as you grow your business (Noah, 2020).
Figure 3: Milestone example (source: Edrawmind.com)
3.5 Work breakdownstructure (WBS)
A work breakdown structure (WBS) is a project management tool that takes a step-by-step approach to complete
large projects with several moving pieces. By breaking down the project into smaller components, a WBS can
integrate scope, cost and deliverables into a single tool (Christine,2022).
The work breakdown structure chart is a crucial project planning tool because it lists every phase of a project's
work. The WBS levels below the project scope indicate the tasks, deliverables, and work packages required to
complete the project from beginning to end. The final project deliverable, along with the tasks and work packages
associated with it, rest on top of the WBS diagram.
To plan and carry out a work breakdown structure, project managers use project management software. The
planning, scheduling, and execution of projects can be greatly aided by the use of project management software in
conjunction with a Gantt chart that includes WBS levels and task hierarchies (Cassier, 2022).

Figure 4: Work breakdown structure example (Source: Forbes.com)
3.6 Cost estimations
The project's cost is represented by the time-phased cost of all the work in the schedule. The life cycle costing of a
deliverable, which is the period from when asset purchase is first considered until it is taken out of service or
needs to be totally replaced, should also be taken into account, according to the Project Management Institute
(2004).The business need, the project's current boundaries, the requirements, and the justification supplied by the
scope must all be taken into account when estimating a project's expenditures (Project Management Institute
2004). One must also identify the tasks required to carry out the requested changes while taking time and
resource limits into consideration in order to estimate the costs of those operations. This kind of information will

be essential to determining a project's overall budget, which may be calculated and displayed in a variety of
settings utilizing various cost diagrams.
The figure depicts a high-level overview of the Project Cost Management processes, which include the following:
Estimate Costs: The process of calculating the costs necessary to accomplish project activities is known as
estimate costs. Cost projections are assumptions made in light of the information at hand. It comprises locating
and weighing potential project start-up and completion cost alternatives. To reach the project's ideal costs, cost
trade-offs and hazards like make vs. purchase, buy vs lease, and resource sharing must be taken into account
(Meier,2020).
Establish a budget: Budgeting is the practice of combining the anticipated prices of several tasks or work packages
to create a permitted cost baseline. This baseline includes all permitted budgets, but excludes management
reserves. The monies authorized to carry out the project are listed in the project budget. The project's cost
performance will be measured against the authorized budget (Meier,2020).
Control costs: Monitoring a project's progress in order to update the project budget and handle changes to the
cost baseline is the process of controlling expenses. The project's value in tracking money expenditures without
regard to the cost of the job accomplished is limited to ensuring that the project team doesn't exceed the
approved budget. As a result, a significant portion of the labor involved in cost management involves examining
the connection between the physical work required to support expenditures made from project funds and their
consumption. controlling the allowed cost performance baseline and adjustments (Meier,2020).
3.7 Quality management
In order to sustain a desired degree of excellence, all necessary activities and tasks must be managed for quality.
This comprises formulating a quality strategy, coming up with and carrying out quality assurance and planning, as
well as quality control and improvement. Additionally, it is known as complete quality management (TQM)
(Adam,2022).
Quality management consists of four key components, which include the following:
 Quality Planning – The process of identifying the quality standards relevant to the project and deciding
how to meet them.
 Quality Improvement – The purposeful change of a process to improve the confidence or reliability of the
outcome.
 Quality Control – The continuing effort to uphold a process’s integrity and reliability in achieving an
outcome.
 Quality Assurance – The systematic or planned actions necessary to offer sufficient reliability so that a
particular service or product will meet the specified requirements.
In order to achieve the long-term success that results from customer satisfaction, quality management seeks to
ensure that all of the organization's stakeholders collaborate to improve the business's processes, products,
services, and culture.

Figure 5: Principles of quality management (Source: CFI.COM)
3.8 Risk management
The detection, analysis, and reaction to risk elements that are inherent in a business's operations are all included
in risk management. Effective risk management is acting proactively rather than reactively in an effort to influence
future events as much as feasible. As a result, good risk management has the potential to lessen both the
likelihood of a risk happening and its possible consequences (CFI TEAM, 2022).
An effective risk management program aids an organization in taking into account all potential risks. The
relationship between risks and the potential negative cascading effects on the strategic objectives of an
organization are also examined by risk management.
Due to its focus on predicting and comprehending risk across a business, this all-encompassing approach to risk
management is occasionally referred to as enterprise risk management. Enterprise risk management (ERM), in
addition to concentrating on internal and external threats, highlights the need of managing positive risk. Positive
risks are chances that, if taken, might boost a company's worth or, alternatively, hurt it. Any risk management

program's goal is, in fact, to protect and enhance corporate value by taking calculated risks rather than to
completely eradicate all risk.
Consequently, an organizational strategy should be integrated with a risk management program. Risk
management executives must first determine the organization's risk appetite, or the level of risk it is prepared to
tolerate in order to achieve its goals, before they can connect them (Linda, 2020).
Figure 6: The risk management process (Source: Lucy,2022)
3.9 Stakeholder communication
Stakeholder communication is a fully established knowledge area that is essential for project management and
determines whether a project succeeds or fails (PMI 2009; Schwalbe, 2010). A knowledgeable website states that
"project management is crucial to businesses nowadays" (2005). Project management can only continue to be
effective when there is excellent team communication. The project's success is benefited by the project team's
increased effectiveness and the processes' onset of timely production. This is achieved by the well-structured flow
of accurate and timely information. Establishing a reporting structure amongst the team members of each project
is regarded as a vital HR strategy. Stakeholder communication management deals with the team's relationships
and motivation at the same time that it is crucial for a project's beginning and growth. Effective management of
stakeholder communication is essential to the project's success. The project team members are the main
stakeholders, according to this study. The project manager is responsible for making sure that each team member
receives adequate timely information that is correct and sufficient for them to grasp the project's goals and
timeframe (Naqvi et al., 2011).

1. Examine and evaluate a range of research methods and strategies and
their importance to project management.
A research method that gives legitimacy to research and provides scientifically sound findings. The main benefit of
doing good research is that it can provide you with credible evidence to support an argument. It provides a
blueprint that helps keep researchers on track, making the process smooth, efficient, and manageable. The
researcher's methodology allows the reader to understand the approach and methods used to reach a conclusion.
The risk associated with poorly applied research methods is that you will not be able to answer your research
question or that the research will be biased. Having a sound research method will bring the following benefits:
 Other researchers who want to replicate the study will have enough information to do so.
 It can help provide researchers with a specific plan to follow throughout their research.
 The method design process helps researchers to select the correct methods for the objectives.
 It allows researchers to document what they intend to achieve with the study from the outset.
4.1 Primary research
Primary research is an approach that allows researchers to gather data on their own, as opposed to relying on
data from earlier studies. They "own" the data in theory. Primary research is only done to solve a specific issue
that needs in-depth investigation (Lowrey,2015).
For example: A company that is ready to release a new type of mobile phone wants to do some study on the
design and functionality of the device. Organizations can perform primary research using a qualified sample of
respondents who closely reflects the population to learn about their viewpoints. Based on this data, the company
may now come up with potential solutions to adjust the functions and appearance of mobile phones as needed.
In this technology-driven world, meaningful data is more valuable than gold. Organizations or businesses need
highly validated data to make informed decisions. This is the very reason why many companies are proactive to
gather their own data so that the authenticity of data is maintained and they get first-hand data without any
alterations.
Here are some of the primary research methods organizations or businesses use to collect data:
1. Interviews (telephonic or face-to-face): Interviewing people is a qualitative research technique that has long
been used to gather data. These interviews can be conducted over the phone or in person (face to face).
Interviews are a form of open-ended data collection that entail conversation or interaction between the
interviewer (a researcher) and the subject (respondent).
2. Online surveys: Today, the majority of researchers send their respondents internet surveys in order to collect
information from them. Online surveys are practical and may be completed either online or via email. Mobile
devices like smartphones, tablets, iPads, and other similar devices can access these.
3. Focus groups: Using this well-liked research method, information is gathered from a small number of
participants, typically no more than 6–10. Focus groups bring together subject-matter specialists to discuss the
topic of the research.

A focus group moderator encourages conversation among the participants in order to gain deeper understanding.
This technique can be used by corporations and organizations, particularly to pinpoint niche markets and learn
more about a certain consumer demographic.
4. Observations: In this primary research method, the individual or consumer being observed and the researcher
do not directly engage. A researcher takes notes while observing a subject's responses.
Reactions are captured by trained observers or cameras. In a preset setting, observations are recorded. For
instance, a bakery firm would want to know what consumers think of its newest biscuits. An observer would
record initial responses from customers and then analyze overall data to make conclusions.
Advantages of Primary Research
 The fact that the data is accurate and first-hand is one of the main benefits. In other words, the statistics
are not diluted. Additionally, this research methodology is adaptable to individual demands as well as
those of organizations or enterprises.
 Primary research primarily focuses on the issue at hand, which means that all attention is focused on
identifying a likely solution to a specific problem. Primary research enables academics to delve deeply into
a subject and consider all viable solutions.
 Controllable data collection is possible. Primary research provides a way to manage the collection and
utilization of data. Businesses or organizations that collect data are free to choose how to use it to their
advantage in order to produce valuable research insights.
 Since primary research is a tried-and-true methodology, one may trust the findings that are produced by
carrying out this kind of investigation (Shannon, 2018).
Disadvantages of Primary Research
 The high cost of conducting primary research is one of its main drawbacks. Depending on the setting or
primary research method chosen, a significant financial outlay may be necessary. Some companies or
organizations might not be able to spend a lot of money.
 It can take a while to conduct this kind of research. It can take a lot of time and patience to get the process
of conducting interviews and sending and receiving online surveys to work. Additionally, it will take more
time to evaluate the findings and use them to improve the product or service.
 Utilizing one major research approach alone might not always be sufficient. In these situations, using
multiple methods is necessary, which could lead to an increase in the time and cost of the research project
(Shannon, 2018).
4.2 Secondary research
A study technique called secondary research, sometimes known as desk research, uses data that has previously
been collected. To improve the overall effectiveness of research, existing data is compiled and summarized.
Research that has already been published in research reports and other comparable papers is considered
secondary research. These materials may be made available through online resources, public libraries, surveys

that have previously been completed, etc. A few governmental and non-governmental organizations also keep
data that can be obtained and used for research.
Following are popularly used secondary research methods and examples:
1. Data available on the internet: Utilizing the internet is one of the most used methods for gathering secondary
info. On the internet, data is easily accessible and may be downloaded with a single click.
2. Government and nongovernment agencies: Some government and non-government organizations may also
provide data for secondary research. Businesses and organizations can use the useful and pertinent data that the
US Government Printing Office, US Census Bureau, and Small Business Development Centers have to offer.
3. Public libraries: Another excellent place to look for data for this project is public libraries. Copies of significant
earlier research are available in public libraries. They serve as a repository for crucial data and papers from which
data can be gleaned.
4. Educational Institutions: It's common to undervalue the value of gathering information from educational
institutions for secondary research. However, compared to other corporate sectors, colleges and universities
conduct the most research.
5. Commercial information sources: Local radio, TV, newspapers, journals, and magazines are excellent places to
find information for secondary research. These commercial information sources provide first-hand information on
topics like demographic segmentation, market research, political agenda, and economic changes.
Advantages of Secondary Research
 The majority of the data used in this study are easily available. In contrast to primary research, where data
must be gathered from scratch, there are numerous sources from which pertinent data can be gathered
and used.
 Since the data needed is readily available and doesn't cost much if taken from reliable sources, this
procedure is less expensive and time-consuming. The cost of obtaining data starts at a minimum.
 Organizations or businesses can determine the efficacy of primary research using the information
gathered through secondary research. As a result, organizations or companies can formulate a hypothesis
and assess the expense of carrying out primary research.
 Due to the accessibility of the data, secondary research can be completed more quickly. Depending on the
goals of the firms involved or the volume of data required, it can be finished in a few weeks.
Disadvantages of Secondary Research
 Despite the ease of access to data, a credibility assessment must be done to determine the veracity of the
information.
 Not all sources of secondary data provide the most recent statistics and reports. Even if the data is correct,
it could not have been sufficiently updated to take recent timelines into account.

 The conclusion of secondary research is derived from the results of all primary research. The effectiveness
of the study that has previously been done through primary research will determine your research's
success to a greater extent.
2. Research method which includes both primary and secondary data
collection plan.
a. Primary research
To gather participants' opinions on our research topic “ Card Integration”—as well as create a database for
conversion, we created a 13-question questionnaire. Participants can complete the questionnaire online using the
Google survey form. We have developed "yes or no" and multiple choice questions for clearer and better
outcomes so that the participants may better comprehend and readily respond.
Here is the link of the survey: https://forms.gle/qjy2tasS3bm2kJfk6
List of questionares:

Figure 7: List of questionare

b. Secondary research
After the stressful period of the epidemic, InterContinental Hanoi Landmark72 faced many difficulties. However,
IHG soon came up with appropriate response solutions to both ensure safety for epidemic prevention and control,
while maintaining and recovering strong operations globally, including in Vietnam. "IHG strongly believes in the
plan set out to support investors and ensure customers are confident and safe when traveling again. Thereby, IHG
will aim to strongly restore the global brand value. , a large hotel network," said Mr. Rajit Sukumaran - Managing
Director of IHG Southeast Asia and Korea.With the above policy, IHG is actively working closely with the hotels
under the group to create for customers as well as employees a positive experience of cleanliness and safety
during their stay. work here. Especially, as technology plays an increasingly important role in business activities,
IHG has devoted a lot of resources to invest in technology, so that it can quickly develop, and at the same time,
deploy remotely. necessary changes to the group's hotels. On the other hand, the application of technology is to
meet the changing preferences of consumers with solutions such as online check-in and check-out that the group
is rolling out globally this year. Or IHG is also testing the service of ordering food in the room via mobile devices to
help customers enjoy their vacation more seamlessly and comfortably.
Capella Hotel General Manager Christoph Strahm emphasized that his hotel has taken a variety of measures,
including promoting the application of "modern" technology and implementing zero-touch services to bring
experiences. Modern experience for guests. Mr. Strahm said: “We make the safety of both guests and staff a key
priority by adopting touchless services such as contactless check-in and check-out, in-room tablets, technology.
mobile key and online newspaper reading software, as well as a number of other services”.
Thanks to the business recovery methods that large hotels have adopted, Fusion Suites Da Nang Beach also has a
basis in developing technology into the post-Covid economic recovery. Specifically, integrating functions and room
services into the hotel's own card and app.

3. Produce a project management plan.
a. General about the company
Fusion is a hotel brand belonging to Serenity Holding, founded by two Dutch entrepreneurs, Marco and Aggele. In
2017, this brand was sold to Lodgis investment fund (founded by Warburg Pincus and Vinacapital Vietnam fund).
Present in Vietnam since 2008, Fusion Hotel Group has pioneered the trend of resort tourism combining health
care services.
Located right on the beautiful Pham Van Dong beach, Fusion Suites Danang is a hotel with a swimming pool - bar
and panoramic views of the beauty of the city. Coming here, visitors will enjoy the typical health care services of
Fusion hotel brand such as "Breakfast anytime, anywhere", "Premium package spa" with foot reflexology and self-
massage. due to participating in yoga, taichi sessions.
Figure 8: Logo of Fusion suites
b. About the project
Digital technology development project in tourism development named "App integration". Through control
systems that feature internet connection, Bluetooth or applications on smart mobile phones, customers can open
the hotel room door, control the TV, the lighting system in the room, sound speakers, bars, curtains or even air
conditioners... In addition, smart mobile applications also integrate many other utilities, such as ordering meals
served in the room, ordering additional services in the hotel, searching for information about places to visit, and
choosing a guide… during the trip, without interacting directly with anyone. The company will have digital
technology applications to integrate many utilities in tourism development.

c. Project aim/ objects
Aim: Restore the financial position of the company through the development of a digital marketing model.
Objects
+ Set up "App Integration" project compatible with applications on smartphones and tablets. The hotel website
is compact with the smallest capacity but still full of information about the hotel, easy to display and interact on
smart devices.
+ Set up an Internet and Bluetooth connection system that allows the app to link with devices in the room
(television control, room lighting system, speaker sound, paneling, curtains, air conditioner ...)
+ Set up the "Fusion choices" system for customers: set up a clear list:
1. Order food
2. Booking service
3. Look up information about attractions, choose a guide…
4. Ticket booking
d. Cost
Table 1: Cost of the project
Material Cost
Design survey plan 500.000 VND
Online survey fee including reward for respondents 5.000.000 VND
Paper and banner fee 1.000.000 VND
Fees for staff to analyze and present research results 5.000.000 VND
Social media advertising fee 50.000.000 VND
App design fee 100.000.000 VND
App maintenance fee 100.000.000 VND
System setup fee 100.000.000 VND
Incurred fee 100.000.000 VND
TOTAL 463.500.000 VND

e. Scope
Project scope statement
Fusion's app integration project will make a change in the way of serving with modern technology. Specifically,
there will be a questionnaire survey to find out the opinions of employees and customers about technological
innovation. A hotel-specific app will be designed to link with the hotel's facilities. The aim is to create convenience
for customers, save human resources, improve the economy of the hotel and compete in the industry.
Deliverables
The project will collect at least 1000 surveys including summary data results and reasonable recommendations. A
complete application and connected to all hotel devices.
Criteria for acceptance
To be considered a successful project, the survey must be conducted in the right manner. The study must have a
minimum sample size of 1000 respondents. Furthermore, the findings should be presented in the form of graphs.
In addition, recommendations must be based on findings and supported by reliable sources. The app design must
be created and handed over to the hotel on time.Finally, the project must be done by Khanh Linh (Project
Manager).
Project exclusions:
Due to limited time and effort, Fusion's card integration project only surveyed people working at Fusion Suite Da
Nang Beach and customers staying at the hotel. The company is under no obligation to describe or analyze the
project's plan and estimated costs to the surveyors.
f. Timetable
This project starts from January 1, 2023, to February 1, 2023, ie implemented within 1 month. During this time
period, the schedule outlines the time periods for the main activity and some minor activities. The timeline is given
below the following table:
Table 2:Timetable of the project
Mission Start date End date Total time
Start planning and
executing
1/12/2022 2/12/2022 2 days
Create a list of questions 3/12/2022 4/12/2022 2 days
Notice to all employees 5/12/2022 5/12/2022 1 day
Print survey paper and
banners
5/12/2022 5/12/2022 1 day
Make a list of the number 3/12/2022 5/12/2022 3 days

of gifts to buy
Conduct online survey 6/12/2022 15/12/2022 10 days
Data synthesis 16/12/2022 18/12/2022 3days
Analysis and report
writing
19/12/2022 21/12/2022 3 days
App design 22/12/2022 31/12/2022 10 days
Synchronize the functions
on the app to the system
1/1/2023 5/1/2023 5 days
Test run the app 6/1/2023 14/1/2023 19 days
Evaluate 15/1/2023 15/1/2023 1 day

g. Milestone schedule
Figure 9:Milestone schedule
h. Quality
In order to ensure the quality of the project, the project manager will use the Project logbook form, Project
Schedule and cost estimation. The Project logbook will be updated every Friday with the management (the
lecturer/supervisor).
The quality of the survey for the project is based on the survey must ensure appropriate, and confidentiality with
the organization. In addition, it is also based on ensuring that the objectives of the stakeholders are achieved such
as questions are clear, easy to understand, and space for face-to-face interviews is comfortable so that surveyors
can do it on time desired company space. The survey must focus on the aspect of the workplace to identify the
potential solution for improving performance.
In order to ensure the quality of the results, all respondents must provide proof they work for Fusion in their HQ at
Residential Man Thai Ward, Vo Nguyen Giap, An Cu 5, Man Thai, Son Tra, Da Nang.

i. Risks
Table 3:Risks and solusions of the project
Risk Rating (From 1-5) Mitigating strategies
Missed deadline of certain
milestone
4 Strict time management plan and
regular meeting with the
supervisor.
The answer may bring inaccurate
information in the questionnaire
survey because the question is
boring to the surveyor.
3 It is necessary to consult and
research from many sources to
have a logical and easy-to-
understand questionnaire.
Few people participate in the
interview due to the personal
nature of the company's
employees or customers who feel
uninterested.
3 Should encourage and create trust
from employees so that they can
confidently voice their opinions
through interviews. It is advisable
to announce the survey and
attractive gifts on the company's
page many days before the survey
so that many people know about it.
Too much survey data can lead to
incomplete assessments.
2 For the client, has good
communication skills and should
prepare verbal strategies to convey
that this project is serving the
client, making them interested and
want to participate in the project
comments.
App is malfunctioning 5 There is a technology team on duty
ready to repair system errors when
there is an error report
Staff can't guide guests to use
facilities
2 Create a training session for all
employees to use utility tools on
the app

j. Resources
Project resources include company personnel, budget and some other tools for the project.
Table 4:Resources of the project
Financial resources Budget to spend at least VND 363.500.000 VND
Project grants
Contingency funds
Shareholder’s capital
Human resources and workforce Project management
Marketing team
Research and development team
App Designer
Tech team
Project tools Questionnaire and interview format
Communication tools: emails, newsletters,
announcements
Testing and Evaluation Tools
Personal computer
QR code scanner
App error alarm
Whether it's finishing a work or project, or helping you determine what is required, resources are crucial to
achieving your goal. Resources include money, people, furniture, machinery, equipment, technology, and time.
Utilizing the best combination of resources while also being aware that these same resources are probably in
demand elsewhere in the business is the aim of resource management.
The company can observe, monitor, and obtain the resources needed to complete projects thanks to transparency
in all areas of the resources. Additionally, it enables hotels to reduce wasteful resource use and downtime. With
complete visibility over both work and resources, the business is better able to plan, schedule, and manage
resources so that they are assigned to the appropriate projects at the appropriate times.
Understanding the consequences of lacking resources makes it simple to appreciate their significance. Resource
managers lack awareness and limited control over their projects without the proper data.
 Planning and scheduling – Understanding what resources are available and when
 Available and required skills – Assessing the skills of each person and whether additional skills (or people)
need to be added
 Resource utilization – Knowing where people are already committed and if those allocations are
appropriate
 Resource capacity – Understanding true capacity to do work, recognizing that not all time can be utilized

 Resource prioritization and allocation – Identifying those prioritized initiatives that the most attention and
possibly specialized skills
To provide resource managers more control over the delivery, resource management makes sure they have on-
demand, real-time visibility into people and other resources.
By reprioritizing projects or resources, the hotel may usually more quickly mitigate risk by seeing potential
resource conflicts early o
k. Communication plan
The property organizes a program to try and use new facilities for employees and collect feedback about the
service. At the same time, we call on shareholders to contribute capital to develop the project and consider new
profit distribution after implementation. Regarding partners, the hotel cooperates with another technology
company to maintain and develop the system on the app and combine marketing for the newly operated utility
chain. Unifying the benefits of long-term cooperation and development. The company's communication plan is to
promote the Fusion Suites Danang beach tour review tiktokers to hit the prevailing marketing trend among young
people. Besides, it also actively posts on official fanpages and increases reviews on booking platforms such as
Traveloka, Booking, Agoda,...
Stakeholders Engagement action Channel Frequency
Managers Manage closely Project performance
management for
Fusion, process
monitoring and project
system improvement.
Daily
Owners Manage closely Assist the project
manager in providing
leadership for
managing the
business's project
performance.
Daily
Employees Keep satisfied Employees should
cooperate to complete
projects under the
direction and
supervision of
superiors.
Daily
Communities Monitor They are also
concerned about the
company's impact on
the surrounding
environment and its
involvement in
community projects.
Weekly

Project team contacts for all communication:
Name Title Email Phone number
Vo Cong Nghia Project supervisor [e-mail] 0905838349
Dang Khanh Linh Project manager [e-mail] 0929289279
4. Work breakdown stucture (WBS) and Grantt chart
a. Work breakdown structure (WBS)
Figure 10: Work breakdown structure (WBS) of the project

b. Grantt chart
Figure 11: Gantt chart of the project
5. Weeky logbooks
Name: Dang Khanh Linh
Project title: App integration
Date: 1/12/2022 – 7/12/2022
Update on weekly research/tasks achieved
Points to consider:
 Complete the questionnaire and successfully print the survey paper and banner, start
conducting the online surveys.
 The project fulfills the requirements

 The project is on track , on time as planned , without delay .
 No change in project management plan
Any risks and/or issues identified?
Points to consider:
 Questioning skills may not be good, leading to boring questions.
 Some problems in submitting questions. There may be an unexpected
breakdown in the printing of paper and banners for the interview.
Problems encountered
Points to consider:
 The questions asked are not really good because there are not many skills.
 Consult and research from many sources or people with higher expertise to
come up with the most logical and understandable questionnaire.
New ideas and change of project direction
Points to consider:
 There are changes to the survey questions
 The questionnaire must be easy to understand, easy to implement, and
attractive, so reference, research, and change are a must.
 This change helps to optimize the survey questionnaire as possible, helping
to keep the plan on schedule.
What have you learned about yourself through your work?
Points to consider:
 It helps to keep the plan on the right track and limit unnecessary deviations.
This will help with larger projects in the future. With meticulous planning,
every project will become lighter.
 When dealing with challenges, keep as calm as possible and always keep a
ready attitude to deal with all problems, This will help reduce the pressure of
difficulties and give the most reasonable solution.

 The project has used a lot of human resources as well as supporting tools in
project management, helping the project to be well managed. The project
has also performed well the tasks set out
 I can improve my planning, how to complete tasks on time and some skills
to handle risks well.
Next steps for your work
Points to consider:
 I think what should be prioritized in the work is the duration of the work
progress
 I allowed myself enough time to complete the project.
Project plan status to date
Points to consider:
 I feel that the project is on the right track, accomplishing its goals and
making little mistakes.
 This job helps me achieve achievement in academic results. A lot of
knowledge and skills have been cultivated and improved, thereby helping
me to gain more and more experience and it will be a good premise to
support me in future projects.
Tutor Feedback
Name: Dang Khanh Linh
Project title: App integration

Date: 8/12/2022-14/12/2022
Update on weekly research/tasks achieved
Points to consider:
 The question survey and interview survey was conducted
 The tasks have been completed
 The project is still on the right direction and on time set by the previous time
 Everything is still good, so there is not much change
Any risks and/or issues identified?
Points to consider:
 The communication skills and interaction of the interviewer may not be
good, so it can lead to few people involved in the interview
 The number in both surveys may be less or more than expected to lead to
gifts that the company has prepared may also be redundant or lacking. The
answers may lack accuracy.
Problems encountered
Points to consider:
 The number of surveys is likely to be less than expected, so the time may
change and also affect the quality of the answers. Many of the answers may not
be of great value.
 The solution to overcome this case is to announce what the project benefits the
customer and at the same time can use the reserve budget to increase the
value of the gift to help attract participants.
New ideas and change of project direction
Points to consider:
 In resolving risks, the company will need a little more time to highlight the
backup survey and bring more gifts.
 The project has changed a bit but does not take too much time, people with
project expertise can go to the store and encourage them to participate, the

additional gifts may be discount codes.
 The change will make the quality of the survey more complete and better.
The surveys are improved and collected a lot of valuable information.
What have you learned about yourself through your work?
Points to consider:
 The most important thing the work has revealed is that the way the surveys
are organized must be structured and engaging. This will help to minimize
the risks in many future projects' surveys to ensure the project goes on the
right track.
 When faced with this problem, the most important thing is to be calm and
agile but be as precise as possible
 This problem didn't take long so I feel pretty well done
 What I should improve are my communication skills, persuasion and agile-
solving skills
Next steps for your work
Points to consider:
 Progress of the project and quick resolution of risks are aspects that should
be prioritized
 There is a slight change however I think the time is quite enough to
complete it.
Project plan status to date
Points to consider:
 I feel the project is on track and on track, although there are slight changes
but not significant
 This job helped me learn communication skills to engage customers and
gain lessons learned in dealing with the risks of surveys.
Tutor Feedback

6. Conclusion
The surveys for the customers and internal staff of the company have brought the company data suitable for the
company because only people who have experienced Fusion can give objective opinions and bring many values.
The report has shown detailed planning and cases given clearly. The work structure is divided into small parts with
many different tasks so that the work can go on schedule. The project has used the Gantt Chart, timeline charts to
help manage and monitor the project process more clearly. In addition, the fox also offered expenses, goals,
quality, scope, risks, and resources when implementing the project. Everything has created a complete report so
that the company can have the right view of the project from which there is a change so that when implementing
the project can be successful.
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