Outline on Quality Management

This document provides a comprehensive outline on quality management for ABC contracts private limited. It covers topics such as quality systems standards, document control procedure, and project quality plan. The document includes information on the general requirements and standards for the project, the procedure for document control, and the project quality plan with relevant Australian standards. It also discusses the responsibilities and authority of personnel, the approval and control of the quality manual, and the inspection and test plan. The document is relevant for students studying quality management or construction management.

University
Semester
ASSIGNMENT 1 OUTLINE ON QUALITY
MANAGEMENT
Student ID
Student Name
Submission Date
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Table of Contents
Introduction...........................................................................................................................................3
Part 1 - Quality Systems Standards........................................................................................................3
Part 2 - Document Control Procedure....................................................................................................4
Part 3 - Project Quality Plan..................................................................................................................9
Conclusion...........................................................................................................................................13
References...........................................................................................................................................14
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Introduction
Main objective of this project is to outline on the quality management for ABC
contracts private limited. This company is related to tendering for project value ranging from
$ 10 million to $ 150 million commercial building similar to Opal Tower project in the Home
bush Olympic park. Now, most of the construction organizations need to construct the
commercial building projects based on the procurement of design and construction type. So,
the client needs to implement a quality system to achieve the high quality constructed
facilities with minimum defects. Therefore, ABC organization needs to tender for various
activities including commercial buildings and infrastructure construction development
projects.
This project should be environmental friendly and ecologically sustainable and
maintain high quality standard with minimum defects for the various activities. This project
requires submitting the following documents for approval such as First part of the document
is used for providing the information about the general requirements and standards of this
project including the selection of quality system elements. The second part of this project is
used for providing the information about the quality procedure for document control. The
third part of this document is used for providing the information about the project quality
plan. These all will be analysed and discussed in detail.
Part 1 - Quality Systems Standards
In this part, we are providing the information about the general requirements and
standards for this project including the selection of quality system elements. The outline of
the quality system will be related to the International and Australian standards and same will
be used for this project.
The quality management system is used to formalize the system which documents the
process, procedures and responsibility for achieving the project quality objectives and
policies. It is very helpful to coordinate and direct the organization activities to meet the
clients and regulatory requirements and improve its efficiency and effectiveness on a
continuous basis. The AS/NZS ISO 9001:2008 is the international standard which is used to
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specify the requirements for quality management system and it is the most prominent
approach to quality management systems. The AS/NZS ISO 9001:2008 quality management
systems serve many processes such as,
 Improving the project processes
 Low costs
 Set up organization wide direction
 Reducing the waste
 Engaging the staff
 Identifying and facilitating the training opportunities
The AS/NZS ISO 9001:2008 quality management system is the most implemented
and recognized quality management system standard in the world. It is used to specify the
requirements for a quality management system that organizations can use to develop their
projects (Realregulatory.com, 2019). The elements and requirements of quality management
system are used to achieve the overall goals of meeting the clients and organization
requirements. The elements and requirements of QMS includes,
 Quality analysis
 Procedures
 Quality manual
 Improving opportunities
 Data management
 The organizations quality objectives and policies
 Client satisfaction from product quality
 Internal processes
Part 2 - Document Control Procedure
In this part, we are providing the information about the quality procedure for document
control. The document control procedure will comprise and will include the
(Documentlocator.com, 2019),
1. Purpose of document control
The ISO and Australian standards are placing special emphasis on the need for
document control within quality management system. It is used to specify that control is
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to be reinforced for all relevant aspects of the business. The purpose of document control
is used to ensure that employees and staff have all the information they need to perform
their tasks efficiently. It provides the guidelines for quality manual, standard operating
procedure work instructions and forms that serve across all the functions of the business.
2. Scope of the document control
The main scope of document control is used for defining organizations to develop
the documentation needed in order to demonstrate the implementation and continual
improvement, planning and control and operation of processes of the Quality
management system (9001Academy, 2019).
3. Reference documents
The reference documents are referred to the documented procedures and provide the
description of the quality management system process and their interactions. The
documented procedures are usually containing the reference document work instructions.
The scope of quality management system is excluded from the reference document. The
reference document is used for providing the definition of responsibilities for the project.
The reference documents are,
 Working documents
 Legal documents
 Organization notes
 Studies document
 Internal guides document
 Technical notes
4. Definitions of document
The documents are used for communicating the information and provide the
conformity evidence which is used to allow for knowledge sharing. Basically, the
documents are come in a number of forms like electronic, images and more. In quality
management system, it requires the organizations to document maintain implement and
establish a system of quality management and it continuously improve the effectiveness
of quality management system. The QMS documentation includes,
 Document quality objectives
 Document quality policy
 Quality manual
 Operation and control process
 Other records
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 Documented procedures
5. Document control procedure for various documents
The document control procedure is used to define the methods for document
control for an organization. This procedure is applicable to all programs for an organization.
The document control is responsible for document control activities as specified in this
procedure. It is used to set the framework for how documents are amended, updated and
approved, how documents are published, how documents are made obsolete and how changes
are tracked. It also helps to automate the tracking and control of the document which is used
for managing according to the document control procedures (Dorseymetrology.com, 2019).
Basically, defined processes of document control procedures are included in the document
control procedures. The document control procedure manual has various documents which
include,
 Document creation - The document creation is used to specify who creates a
document and how that document is created and which is determined by the document
control procedure.
 Document Review - The document review is used for specifying as to how
the documents will be reviewed as a document in the document control procedure.
 Document approval - The document approval is used to specify who approves
a document and how approvals are recorded as a document in the document control
procedure.
 Document revisions - The document revision is used to specify the process of
determination in document control procedure. This procedure is used to identify as to
who can request and initiate the revision and who can implement them.
 Document publishing - The document publishing is used to define the
parameters in document control procedure as to how and where a document is
published. It indicates whether the document is available externally or internally.
 Document obsolete - The document obsolete is used to outline the important
processes in the document control procedure.
Steps for document control with responsibility of various stakeholder in a project
 Identifying and prioritizing the right project stakeholders
 Getting buy in from different stakeholders
 Best practices to stake holder communication and management
 Dealing with difficult stakeholders
 Stakeholders can energize or exhaust the project
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 Define
 Execute
 Participate
 Review
 Input
 approve
 Accept
Design Drawing is illustrated as below.
6. Produce a flow chart for document control procedure
The flow chart for “Document Control Procedure” is illustrated as below,
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Part 3 - Project Quality Plan
In this part, we are providing the information about the information about the project
quality plan with relevant Australian stands for the construction company ABC contractor’s
private limited. All the relevant Australian and ISO 9000 series standards are used for the
preparation of the project quality plan (Mades, 2019). The preparation of the project quality
plan consists of the minimum items such as,
1. Distribution List
The distribution list of project quality plan is as follows,
 Documentation record
 Project manager
 Project Director
 Client
 Quality control assurance engineer.
2. Amendment Status
In project quality plan, the amendment status is used for monitoring the issue of
construction document for compliance with project requirements. And also, it prepares
the amendment to conditions for contract incorporating the required changes when
required after the approval by project directory and this then will be issued as project
procedures.
3. Authorization and Application
The project quality plan describes the unique requirements of this project and its
application and authorization throughput the project lifecycle (Designingbuildings.co.uk,
2019).
4. Corporate Quality Policy
Basically, the quality management system is used for implementing the business
system based on our quality policy which establishes the procedures. It specifies the
degree of excellence as all the activities of the organization will be carried out in a
systematic manner.
5. Project Organization
The project organization is ABC contracts private limited. This company is related to
tendering for project values ranging from $ 10 million to $ 150 million commercial
buildings similar to Opal Tower project in the Home bush Olympic park. So, the clients
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need to implement the quality system to achieve these high quality constructed facilities
with minimum defects. Therefore, ABC organization needs to tender for various
activities including the commercial building and infrastructure construction development
projects.
6. Statement for Responsibility and Authority of all personnel
The project authority and responsibility of key personnel with respect to quality
management plan on this project is described as below (Asq.org, 2019).
 Senior management - The senior management is responsible for quality
improvement process planning and the development of our quality policy, vision,
and beliefs and values. Also, is responsible for provision of the required resource
for accomplishing project goals and objectives.
 Employee Responsibility - All employees are responsible for quality of their
work.
 Operational management - The operational management is responsible for the
implementation and execution of the quality management system and polices, and
is the responsibility of the manager throughout the organization.
7. Approval of quality manual
The Project Manager should be reviewing all the purchase documents beforehand,
based on quality manual for approval and release. And, the quality manual has been
approved by CEO of the ABC contracts private limited.
8. Issue, control, and review of the quality manual
The quality manual is used for implementing, maintaining and continually improving
the quality management plan by monitoring the various issues, reviewing the control for
the processes of quality management in our projects (Kernco.com, 2019).
9. Brief Method Statements
The brief method statements of project quality plan includes the below activities such as,
 Identify the standards that will apply.
In quality management plan, first identify the quality management standards to
support our projects because they will be used for specifying the requirements
for quality management system and it is the most prominent approach to
quality management systems.
 Describe monitoring and reporting procedures and the process for delivering
continuous improvement.
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After, describing the monitoring and reporting procedure and the process
for delivering the continuous improvement of the quality management plan for
project.
 Describe procedures for dealing with defects
Describe the control procedures to deal with defects and to provide the
effective quality management plan for project.
 Describe document control procedures.
Finally, describing the document control procedures because it is most
important part of the quality management plan. It provides the guidelines for
quality manual, standard operating procedure and work instructions and allt the
forms that serve across all the functions of the business (Caldeira, 2019).
10. Inspection and Test Plan
The Inspection and Test plan for the project quality plan includes the below activities
such as,
 Project Quality Communications Plan
The project quality communication plan is used for providing the
communicating the information and provides the evidence of conformity and allows
for knowledge sharing. It defines the responsibilities and tasks that have to be
performed on site.
 Project-Specific Standards
The project specific standard is used for providing the regulatory codes and
industry standard form information to make sure all quality related information’s are
managed to the quality standard on our projects.
 Inspection and Test Plan Form
The inspection and testing procedures and plans are probably the most
important document for the project manager and it is used for defining the tasks and
responsibilities that have be performed on the project. This document is used for
managing and planning the inspective activities which are used for providing the
records, assurance and control facts of the project work.
 Quality Controlled Construction Task Form
This document is used for providing the information about the quality control
in the project.
11. Process of recording conformance and non - conformance reports and corrective action
reports.
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This document is used for providing the information about the process of recording
non-conformance and conformance reports and corrective reports.
Project Quality Plan Gantt chart is illustrated as below,
1 Project Quality Plan 26 days Mon 22-04-19 Mon 27-05-19
1.1 Distribution List 1 day Mon 22-04-19 Mon 22-04-19
1.2 Amendment Status 1 day Tue 23-04-19 Tue 23-04-19 2
1.3 Authorization and Application 1 day Wed 24-04-19 Wed 24-04-19 3
1.4 Corporate Quality Policy 1 day Thu 25-04-19 Thu 25-04-19 4
1.5 Project Organization 1 day Fri 26-04-19 Fri 26-04-19 5
1.6 Statement for Responsibility
and Authority of all personnel 1 day Mon 29-04-19 Mon 29-04-19 6
1.7 Approval of quality manual 1 day Tue 30-04-19 Tue 30-04-19 7
1.8 Issue, control, and review of the
quality manual 1 day Wed 01-05-19 Wed 01-05-19 8
1.9 Brief Method Statements 8 days Thu 02-05-19 Mon 13-05-19 9
1.9.1 Identify the standards that will
apply. 2 days Thu 02-05-19 Fri 03-05-19
1.9.2
Describe monitoring and
reporting procedures and the process
for delivering continuous
improvement.
2 days Mon 06-05-19 Tue 07-05-19 11
1.9.3 Describe procedures for dealing
with defects. 2 days Wed 08-05-19 Thu 09-05-19 12
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1.9.4 Describe document control
procedures. 2 days Fri 10-05-19 Mon 13-05-19 13
1.10 Inspection and Test Plan 7 days Tue 14-05-19 Wed 22-05-19 10
1.10.1 Project Quality Communications
Plan 1 day Tue 14-05-19 Tue 14-05-19
1.10.2 Project-Specific Standards 2 days Wed 15-05-19 Thu 16-05-19 16
1.10.3 Inspection and Test Plan Form 1 day Fri 17-05-19 Fri 17-05-19 17
1.10.4 Quality Controlled Construction
Task Form 3 days Mon 20-05-19 Wed 22-05-19 18
1.11
Process of recording
conformance and non -
conformance reports and
corrective action reports
3 days Thu 23-05-19 Mon 27-05-19 15
Check list for Project quality management plan
 Project management plan
 Project Overview
 Project organization and responsibilities
 Project process controls
 Acceptance and payments
 Control of the Project quality management plan
 Progress Report
Conclusion
This project successfully provides the outlines of quality management plan for ABC
contracts private limited because this company is related to tendering for project value. The
clients need to implement the quality system to achieve the high quality constructed facilities
with minimum defects. Therefore, ABC organization needs to tender for various activities
including commercial building and infrastructure construction development projects. In this
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project, we are providing the project quality plan which is environmentally friendly and
ecologically sustainable and maintains the high quality with minimum defects for the various
activities. And, this project has effectively provided the following document for approval like
for general requirements and standards of this project. This also includes the selection of
quality system elements document, quality procedure for “document control” documents and
project quality plan document. These were analysed and discussed in detail as above.
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References
9001Academy. (2019). ISO 9001 QMS documentation – How to structure it. [online]
Available at: https://advisera.com/9001academy/knowledgebase/how-to-structure-quality-
management-system-documentation/ [Accessed 20 Apr. 2019].
Asq.org. (2019). What is a Quality Management System (QMS)? | ASQ. [online] Available at:
https://asq.org/quality-resources/quality-management-system [Accessed 20 Apr. 2019].
Caldeira, E. (2019). What is a Construction Project Quality Plan?. [online]
Firsttimequality.com. Available at: http://www.firsttimequality.com/Blog/bid/34507/What-is-
a-Construction-Project-Quality-Plan [Accessed 20 Apr. 2019].
Designingbuildings.co.uk. (2019). Project quality plan PQP. [online] Available at:
https://www.designingbuildings.co.uk/wiki/Project_quality_plan_PQP [Accessed 20 Apr.
2019].
Documentlocator.com. (2019). ISO 9001 Document Control. [online] Available at:
https://www.documentlocator.com/capabilities/iso-9001-document-control.htm [Accessed 20
Apr. 2019].
Dorseymetrology.com. (2019). ISO Quality Management System Document Control. [online]
Available at: https://www.dorseymetrology.com/iso-quality-management-system-document-
control [Accessed 20 Apr. 2019].
Kernco.com. (2019). JBA Quality Manual. [online] Available at:
http://www.kernco.com/qualitymanual.html [Accessed 20 Apr. 2019].
Mades, N. (2019). The Seven Major Components of Project Quality Plan That Really Needs
to Implement in Construction. [online] Quality Assurance and Quality Control in
Construction. Available at: https://www.qualityengineersguide.com/the-seven-major-
components-of-project-quality-plan-that-really-needs-to-implement-in-construction
[Accessed 20 Apr. 2019].
Realregulatory.com. (2019). Documentation: Good documentation is the foundation of a
QMS | Real Regulatory. [online] Available at:
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https://www.realregulatory.com/reports/documentation-good-documentation-is-the-
foundation-of-a-qms/ [Accessed 20 Apr. 2019].
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