United Parcel Services Workers’ Training

Running head: UNITED PARCEL SERVICES WORKERS’ TRAINING
United Parcel Services Workers’ Training
Name
Institutional Affiliation

UNITED PARCEL SERVICES WORKERS’ TRAINING 2
United Parcel Services Workers’ Training
The United Parcel Company is a global package deliveries company with a huge
investment in human and other forms of resources in the transport and communication industry.
The size of the company and the huge volume of goods and information involved has led to the
issuance of a lot of franchises and this makes it harder to manage. The human resource
department is confronted with the challenge of retaining a high standard of the services offered
by the company through its employees. The nature of the jobs in the companies are seasonal and
permanent and the company conducts interviews from time to time in the hiring the new
employees. The company also has a training program for workers such as truck drivers who
undergo comprehensive training sessions and are only given the jobs they applied for upon
successful completion of the training.
Ross, J. W. (2002). United Parcel Services: Delivering Packages and E-Commerce
Solutions. SSRN Electronic Journal. doi:10.2139/ssrn.305714. This journal explores the process
that one goes through before securing a job in the United Parcel Services Company. The article
emphasizes that the company is concerned with the level of skills that the employees are
equipped with. The truck drivers undergo a six-week training for instance in which they are
subjected to all possible scenarios in course of deliveries and they are taught how to maneuver
all of them. The training processes are well defined one has to proceed in a particular level in
order to succeed to another until the company is convinced that the employee in question is fit to
work in the field.
Nkomo, S. and Hoobler, J. (2014). A historical perspective on diversity ideologies in the
United States: Reflections on human resource management research and practice. Human
Resource Management Review, 24(3), pp.245-257. The journal reviews the process through