Usability Evaluation of an Interactive System

Running head: USABILITY EVALUATION OF AN INTERACTIVE SYSTEM
USABILITY EVALUATION OF AN AUTOMATIC TRAIN
TICKET VENDING MACHINE
Name of the Student
Name of the University
Author Note

1USABILITY EVALUATION OF AN INTERCATIVE SYSTEM
Part 1:
Automatic train ticket vending machine
The chosen interactive system for this report is automatic train ticket vending
machine. Automatic ticket vending machines were introduced with the aim of reducing the
waiting time of passengers in railway counters. This interactive system are touch screen
basically based on ticketing kiosks operated with the use of smart cards. The interactive
system was developed in the year 2007 for railway system with the aim of reducing the queue
length at booking counters. This machine provides quick tickets with the help of smart cards.
These system save the time of passenger and offers an easy way of getting the tickets. Once
the user operates the touch screen display a route map gets displayed from which the user can
choose their destination station. After the system gets the input from user than the system
evaluates the ticket cost and this are further paid with smart cards or with direct cash. Around
12 lacks smart cards are sold around the major division of railways. This system also allows
inputting money directly and processing the ticket accordingly. There is a separate validator
that accepts coins and notes separately. The ticket gets printed with a high speed of 3 Inch
thermal paper with the date of journey, time and proper serial number. According to the
people with the implementation of automatic train ticket vending machine the journey can be
done smoothly. The users does not need to wait long for getting tickets and can buy tickets
just before departure without waiting in long queue. Automatic vending machine offers both
smart card and payment directly with cash. Every citizen purchases local tickets frequently
and thus I offers a great flexibility towards the customer. The usability of this interactive
system has gained huge popularity among the people as it helps the user to save their time at
the time of emergency. This are useful for the people who travel on regular basis, they can
get quack access to the machine. The operation of this system are quite easy. The user needs

2USABILITY EVALUATION OF AN INTERCATIVE SYSTEM
to just place their smart cards on the ATVM machines card sensor area. After that the display
will show the map with stations and the user needs to choose their destination station. Once
the source station is selected the user needs to choose the number of passenger and whether
there is any child or not. After this the amount of the ticket gets deducted from the card and
the system prints the ticket through validating the machine slot. The implementation of the
system has gained huge importance. 8 out of 100 citizen uses this system because of the
features offered by the system. Moreover anyone from the family can access this smart cards.
No need to stand in a huge queue neither there is a need to worry about the change. Around
7.5 million people uses train service on regular basis and approximately more than half of this
population uses automatic train ticket vending machine. Machine contains GPS with the help
of which passenger can select destination. The tools used for developing the software Mysql
and GTK. GTK stands for Gimp Tool kit this is a programming language that is used with
Visual Basics software’s. this is not a designing software but is a type of programming
language that helps in creating buttons.
Part 2: The Use Case Diagram