Usage and Value of ICT in Courier Company Operations

ICT in Business
Assessment 1
Student Name: Manikanta Kunchakuri
Student ID: 11608101

Usage and value of information and communication technology in the everyday
business operation of a courier company
The emerging technologies boost the growth and development of the organisations. The
requirements are kept on increasing in order to amplify the demands and cost control
for enhancing the productivity of businesses. The Information and Communication
Technology (ICT) plays a significant role in facilitating the business operations through
effectively managing the cost and utilization of resources. The enabling of modern
computing is achieved with the use of technology. The use of ICT in businesses helps in
enhancing the opportunities, cost-savings and conveniences. The courier company
utilizes Information and Communication technology in their everyday business
operations. With the use of ICT, the chances of creation of competitive advantage are
amplified (Lin, et al., 2014).
According to Nzewi (2015), the improvement in organizational planning, communication
and flexibility are achieved with the use of ICT in the business processes of Courier
Company. AusXpress is an Australian company that also uses the technology in order
to improve their services and delivery processes of letters and packages. It eradicates
time and distance constraints in accessing required information flows. The reduced
requirements of the budget with the use of ICT lead to the company’s profitability. The
transaction cost also reduced and it provides tactical tools in order to facilitate the
strategic management of the business processes. The customer satisfaction also
enhanced with the increase in flexibility. It assists the growth of AusXpress through
making the business processes more innovative and creative. This company utilizes the
ICT in following processes:
The inadequate quantity of products leads to the increased cost in shipments thus with
the use of technology, it is possible to know about large discounts that help in
enhancing interaction with the authorized resellers of the renowned courier services in
AusXpress (Nzewi, et al., 2015).